The following are issues that customers reported to GetHuman about Facebook customer service, archive #939. It includes a selection of 20 issue(s) reported October 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Yesterday, I tried to set up a Facebook account. I managed to verify my email and cell phone numbers and received the welcome email from Facebook. However, whenever I attempt to log in, I encounter a message stating:
"You can't use Facebook at the moment
We're currently reviewing your submission.
We're always looking out for the security of our community, so until then, you won't be able to use Facebook."
This issue has persisted since I received the welcome email. How can I resolve this problem?
Reported by GetHuman-pferrucc on Wednesday, October 9, 2019 4:59 PM
I manage my son's account since he is only 5 years old and doesn't have access yet. I handle it for sharing pictures and content for him, like many other parents do. His account is connected to Kids Messenger, which I control. Facebook is now asking me to show his ID to log back in, but since he's a minor, he doesn't have one. The account is meant for father-son interactions, not for anything improper. I've already shared my ID for his account, which is under Brice McMillion. I use two separate Facebook accounts and Messenger on my Samsung phone, one for him and one for me. I just need to regain access to his account. This issue is not what I expected from Facebook.
Reported by GetHuman3710661 on Wednesday, October 9, 2019 5:03 PM
I changed my phone number after a long absence, and now I can't log in to Facebook. Resetting the password requires me to confirm my identity, but since I no longer have the old number, I have to upload my ID. Despite multiple attempts with my driver's license, I haven't received a response in a week. I'd appreciate any help resolving this persisting issue.
Reported by GetHuman3733218 on Wednesday, October 9, 2019 5:13 PM
This morning when I tried to access my Facebook account, I was prompted to submit a copy of my ID. Despite submitting four to five copies of my ID and changing my password multiple times, I still cannot access my account. I even asked friends to search for me on Facebook without any success. This is concerning to me as I have not been on Facebook for over a decade and have many precious photos stored on the platform.
Reported by GetHuman3733515 on Wednesday, October 9, 2019 5:16 PM
I am having difficulties logging into my account as the email linked to it is inactive. I forgot my password and can't reset it because it requires access to that email. I did not provide any alternative contact methods during registration. I would like to update my email information, but currently unable to do so without access to my account. If possible, please send the password reset link to the email I am using for this correspondence. Thank you.
Reported by GetHuman3733561 on Wednesday, October 9, 2019 5:21 PM
Dear Sir, I have forgotten my Facebook password. Sadly, my phone number is inaccessible, and I can't log into my email as I updated the password four days ago. Previously, the password was [redacted]9, but I changed it recently and can't recall the new one. My name on the account is Arun Kumar Sahu, and my contact number is [redacted]. I earnestly request your assistance. Also, I am willing to provide my Aadhar card, PAN card, or any other identification proof you may require. Please help me, Sir.
Reported by GetHuman-sahujiar on Wednesday, October 9, 2019 5:22 PM
On September 30th, I received a 7-day ban for a video I posted, which I understood. However, on October 3rd, I was banned again for sharing a meme that I didn't post. This was puzzling as I was already restricted from sharing or posting. Despite my attempts to contact support, I was given an extended 30-day ban. Just now, a few minutes ago, while browsing and saving content to my collections during the 30-day ban, I inexplicably received another 30-day ban for saving a GIF privately. This restriction affects my ability to share updates and photos of my premature newborn on Facebook, where I update friends and family. I hope this issue can be resolved promptly since I should technically be off the initial 7-day ban by now. It's confusing to receive two 30-day bans consecutively, especially when I am unable to post or share during the bans.
Reported by GetHuman3733588 on Wednesday, October 9, 2019 5:24 PM
I have tried numerous times to access my account by requesting a code, but my phone never receives it. Similarly, when I receive a code via email, it does not work. Despite sending verification pictures, the issue persists. When asking friends for help, the system either does not accept the code or prompts them to verify their identity, which I can't confirm as I am unable to access my account.
Reported by GetHuman-useyouro on Wednesday, October 9, 2019 5:24 PM
Dear customer support team,
I have been trying to reach out for over three weeks now without any response. My Facebook account under the name "Nehmetallah Bejjani" has been compromised, and someone has changed both my email and phone number, leaving me unable to access my own page. My correct email address is [redacted], and my accurate phone number is +[redacted]. I have submitted a copy of my passport for identification purposes and I am willing to provide any other necessary documents to verify my identity. I kindly request your assistance in resolving this issue so I can regain access to my account "Nehmetallah Bejjani." Thank you for your cooperation and support.
Sincerely,
Nehmetallah Bejjani
Reported by GetHuman-bejjanin on Wednesday, October 9, 2019 5:29 PM
On October 8th, [redacted], around 16:40 Mountain Time, my account was compromised. The unauthorized user sent shortened URLs to many people on my friends list. Unfortunately, one specific conversation with my significant other, who is a professional involved in current business ventures, was completely deleted. He assured me that the information shared was not actionable, but the situation remains concerning. I am reaching out to inquire if there is any way to recover this deleted conversation or understand its whereabouts. Any assistance in investigating this matter would be highly valued.
Reported by GetHuman3733639 on Wednesday, October 9, 2019 5:32 PM
I am experiencing issues receiving a code on my phone to reset my account. Although I can change the password using my email, back in May I got an email saying my phone number was disabled for SMS and not recognized as valid. Every time I login, I am asked to enter a code sent to my phone. I attempted creating a new profile with the same number to test, but now the number is no longer available to select. After clicking continue, it prompts me to choose a number even though none is displayed.
Reported by GetHuman3713589 on Wednesday, October 9, 2019 5:34 PM
Hello, I am Muhammad Maaz Ali. Recently, I tried to send a video to my friend, but my account got disabled. This is my personal account, and I am requesting assistance to recover it. I acknowledge the terms and conditions going forward and kindly ask for the prompt reactivation of my account. My Facebook email is [redacted] and the mobile number registered is [redacted]. Your help in this matter would be greatly appreciated. Thank you, Facebook.
Reported by GetHuman3733684 on Wednesday, October 9, 2019 5:39 PM
My account got disabled due to some suspicious activity. I believe I clicked on a scam post, which is frustrating. I followed the steps on my phone to change the password, but when I tried to access it from my computer, it prompted me to change the password again. I prefer to keep the recent password I just set. Can someone assist me with this issue?
Reported by GetHuman3733687 on Wednesday, October 9, 2019 5:40 PM
Hello, my name is Domenica D'Andrea. I am having trouble logging into my Facebook account. I have tried resetting my password three times. It prompted me to do an identity check with my birthday, but it said it was incorrect. Despite entering all the correct security answers, I am unable to access my Facebook account. I am attempting to log into my Facebook Messenger and the app, but I am not successful. I would appreciate any assistance in regaining access to my Facebook account. Thank you.
Reported by GetHuman3733743 on Wednesday, October 9, 2019 5:48 PM
I work as a comedian and primarily use Facebook for my social media presence. Initially, I had four accounts due to being reported and banned multiple times. However, over the past two weeks, these four accounts have been experiencing issues - I am unable to post, comment, or reply to comments, limiting my activity to going live or reacting to posts. To address this, I created a fifth account, which worked well for three days until this morning when it started facing the same problems. I have not received any notifications about violating community standards, so I am unsure why I am restricted from engaging in these activities. Can anyone provide assistance with this issue?
Reported by GetHuman-dieckow on Wednesday, October 9, 2019 5:56 PM
I've rewritten this twice already, and after clicking CONTINUE, this is my third try. I updated my password, but I can't access my account. Although I'm still receiving emails, my account seems untraceable to you. Please resolve this matter, as only your team can assist. However, I'm starting to question your capabilities. Kindly send me an email once this issue is resolved.
Reported by GetHuman3733829 on Wednesday, October 9, 2019 6:05 PM
Hello,
I recently attempted to access my account and was informed that it has been disabled due to a supposed violation of Facebook's terms and policies. I am confident that I have not breached any rules as I am familiar with Facebook's guidelines and have been careful to adhere to them.
I have followed the steps to request a review through the Help Center but have yet to receive any feedback. I have also tried reaching out via email in the past, but unfortunately did not receive a response.
My account holds significant importance to me as it contains valuable connections, memories, and work-related data. I kindly request a review of my account as I believe there has been a misunderstanding regarding my activities.
Email linked to the account: A***[redacted]
Phone number: +[redacted]46
Reported by GetHuman-anasalgh on Wednesday, October 9, 2019 6:16 PM
Hello,
I oversee The Swan Youth Project charity.
Our previous Facebook account was disabled, and regaining access has been unsuccessful. We have established a new page, The Swan Youth Official, yet the old page remains active.
Is there a method to retrieve the original Facebook page? If not, could we delete the old page instead, as users are liking the outdated page instead of the new one?
Any assistance you can provide on this matter would be appreciated.
Thank you,
Kayleigh
Reported by GetHuman3733951 on Wednesday, October 9, 2019 6:18 PM
On 10-07-19, my account was hacked. I noticed the email alert the next day and managed to recover my account. However, it seems the hacker intended to get the account banned because it was immediately locked again once I recovered it, leading to it being banned the day after. I wasn't given an opportunity to explain or assess the damage done. The account was banned for violating Facebook's terms of service, but it was the hacker's actions, not mine. I'm seeking assistance to regain access to my Facebook account. Can anyone help with this matter?
Reported by GetHuman-buttonsj on Wednesday, October 9, 2019 6:28 PM
I am Laura Ludwig Gibson. Facebook disabled my account multiple times, assuming I am a hacker as I tried creating a new account due to forgetting my password for the account "Laura Gibson" since [redacted]. Additionally, I forgot my email password and had to create another account under the same name, only to be locked out again. I am requesting access to my original account "Laura Ludwig Gibson." Thank you.
Reported by GetHuman3734087 on Wednesday, October 9, 2019 6:37 PM