Facebook Customer Service Issues

I have two Facebook accounts, one created for my grandson to play FarmVille. The account named after my cat, Maggie McMullins, is stuck at level 67 in the Coop for Country Escape. I can see the account but can't access it. Another game named Dee is at level 97. We started a new game which should have synced to level 67 but didn't. We now have games at levels 97, 67, 25, and 11. I got a new iPad and can't retrieve the level 25 game either. I'm frustrated and just want to access the Maggie McMullins account. I don't remember the passwords for Facebook or Yahoo, and I can't receive reset codes since I no longer have the same phone. Please help me resolve this issue!

I recently reported a fake account on Facebook that tried to friend request me pretending to be my deceased grandmother from 2 years ago. After that, Facebook prompted me to verify my identity due to suspicious activity. I selected the option to receive a verification code via text, but I never received it. I attempted to reset my password, received a code via email, but was still unable to receive the text with the code for verification.

Hello, I'm Frances Ellen Louise Ketchell. I created a Facebook account in March [redacted]. I'm currently trying to recover my old account, but I'm facing issues as the email address I used for login, ([redacted]), no longer exists. A person named Dennis Thorpe, who previously hacked into my account, created this email for my recovery. After changing my password, I was unable to log back in with that email address. I discovered that my account had been hacked again. I am feeling extremely frustrated and just want access to my original Facebook account from [redacted]. It's a very emotional situation for me.

I am having trouble switching to Google Chrome from Internet Explorer as Facebook will stop supporting the latter. Despite multiple failed attempts and providing photo ID, I have not received any communication from Facebook. It seems they do not care about users who helped make the owner a billionaire through ads. I just want access to my account to inform my friends how to reach me. I might as well go for a motorcycle ride before I pass away and gather info for my loved ones. Using a computer would make this easier. I understand there are countless users on Facebook, but a little help would be appreciated. No need to rush, take your time. Please do not call me at [redacted], but a simple acknowledgment would be nice.

Hello, my name is Hira Lama. My Facebook account was disabled two weeks ago without any explanation. I haven't been able to use it for a month due to work commitments. The reason provided was a violation of community standards, but I am certain that I have not breached any of Facebook's rules. My account is crucial to me as it is linked to three business pages and other important connections. When I tried submitting my ID card photo, it was unsuccessful, and I received a message stating that they cannot proceed at this time. I need help in restoring access to my account.

My Facebook page has been blocked three times in the last few months for posting what the platform deemed as "inappropriate" content. However, each time, the content I posted was not actually inappropriate. Despite just getting my page back yesterday following a 30-day block, I was blocked again just moments ago for another 30 days. This time it was for a GIF that was shared two months ago, which was also not inappropriate. I am frustrated by this situation and I am seeking clarity on why my page continues to be blocked for content that does not violate any guidelines.

An imposter has made a fraudulent account using my name and photos to send inappropriate messages to my loved ones. Please help by promptly removing this account to stop the distress it's causing. I look forward to your swift action on this matter.

Several months ago, I received an alert indicating a potential security breach on my account when someone tried to log in from Idaho, a location I wasn't in at the time. As I no longer have access to the email address associated with my account and my old phone number, which was listed on my account, is no longer in use, I am unable to recover my account. The email address I used was [redacted] and the phone number linked to the account was [redacted].

I've had my Facebook account hacked for several months. I'm an 81-year-old grandma who finds it challenging to get around, and Facebook is vital for staying connected with my family. Despite my efforts and the help of my sons and friends, I couldn't get rid of the hacker. The person seemed to eavesdrop on my conversations and even pretended to be part of a group I belong to, causing me distress. After my friend guided me to change my password, Facebook disabled my account, citing 'impersonation.' They requested ID verification, but I faced difficulties sending it due to their strict requirements. I tried explaining my situation, but Facebook kept sending automated responses. They even disabled another account of mine with an AOL email address. Feeling frustrated, I found this forum to seek further assistance.

I have reported a fake account six times, but Facebook has not removed it. The account uses photos of a Russian adult model, and despite this, Facebook claims it does not violate community standards. I have evidence to support my claim, but it is challenging to communicate with Facebook directly.

Hello, I am experiencing a problem with my Facebook account. After updating my information to include "Captain," I am unable to access Facebook through my account. This issue began when I was asked for identification, which I promptly provided. However, since then, my account has been inaccessible. Whenever I try to log in, I receive a message stating, "Unfortunately, you cannot access it. We will get back to you." This problem has persisted for several months. I kindly request assistance in resolving this issue. The email associated with my Facebook account is [redacted] Thank you.

Good morning, I hope you are doing well. I am encountering difficulties with accessing my Facebook account as it has been locked. This situation arose after reporting a fake account in my aunt Doretta E Coskey's name. I engaged with the person behind the fake account in anger and received a suspicious link, which I did not click on. Similarly, my father-in-law, Benjamin Lewitt, experienced the same issue after reporting the account but did not interact with the fake profile. Despite numerous attempts to receive the required 6-digit code from Facebook to unlock the account, I have not received any verification codes on my phone. Even after following the "forgot account" process, the codes never reached me, leading to being locked out for requesting them too many times. I am seeking assistance to regain access to my account and help my father-in-law with his account as well. Your help is greatly appreciated. Thank you for your support.

Hello, I am writing to address the issue of my disabled account. I am uncertain as to the reason it was disabled as I have always adhered to the app's terms and conditions. No prior warning was given regarding this action, which has left me baffled. Countless hours were dedicated to building my page, only for it to be unexpectedly disabled. Despite multiple attempts to contact support, no response has been received, and my account remains inactive. Upon review, it will become apparent that no violations were committed on my part. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Hello, my name is Melody Shelton. I have been an avid Facebook user for many years. I enjoy using the platform to connect with friends, chat, and keep up with family. It seems my account has been mistakenly disabled by the security system. I have attempted multiple times to upload my government-issued ID, following Facebook's terms and conditions diligently, but the system keeps reporting that the photo is too small. I urge you to review my account promptly and restore access as it is crucial to me. Your help in resolving this matter would be greatly appreciated. Thank you for your assistance in advance. Melody Shelton

Hello, I'm seeking assistance with ongoing issues related to my Facebook, Messenger, and Instagram accounts. Initially, I faced trouble accessing my original account due to a forgotten password and inaccessible email, leading me to request account deletion. Despite this, the old account remained active and was subsequently hacked, sharing inappropriate content. I contacted support to regain access and delete the account, but since then, I've encountered continuous problems. I can no longer log in to my apps on iPhone, and my only Facebook account has been disabled. This disruption marks the third time my Facebook usage has been affected, and I am eager for a resolution. I assure you that I have only one active account and I am willing to verify my identity if needed. Your assistance in investigating and resolving these issues would be greatly appreciated. Thank you for your help. - Danielle Deakin.

I have a Facebook account with a Business page. Recently, I was unexpectedly logged out due to potential violations. To regain access, I must verify my identity by uploading a photo of my ID. However, after multiple attempts, the confirmation page keeps refreshing and does not allow me to proceed. This has become a frustrating loop as I have uploaded my ID numerous times without success. I'm concerned as I need to access my account, especially since I have added $25 for running Facebook ads. Any assistance would be greatly appreciated.

I created my account using the name Vicky Vinay to reflect the name I am commonly known by, Vicky, despite my official name being Vinay Kumar. I was interested in promoting my catering businesses, Royal Catering Counters and Zayka Caterers, so I decided to invest in a Facebook ad boost for [redacted] rupees ([redacted]+[redacted]). Shortly after making the payment, my account was disabled, which has left me feeling disappointed. I am willing to provide my ID for verification purposes. I am requesting either a refund of the payment or the services that were promised to me. Kind regards, - Vinay Kumar, [redacted]. Please see the attached payment slips for reference.

Hello, I created a Facebook account some time ago which I stopped using. Now, I have forgotten the phone number and email linked to that account. Unfortunately, I don't have access to the phone number or email to recover the account. If you could provide me with the phone number, I remember it was under my friend's name, I could reactivate it. Please help me urgently in recovering my account. Thank you.

Hello, my account was hacked from a device in Texas. The hackers changed both my email and Facebook passwords, and even updated the profile picture to a black cat. I'm puzzled because I had a [redacted]-character password for Facebook and I use a password generator for all my accounts, ensuring they contain a mix of letters (uppercase and lowercase), numbers, and symbols. It's concerning that despite these precautions, my account was still compromised.

Hi there, I encountered an issue with my Facebook accounts. One of my accounts is currently blocked, but it is linked to the email address I use now. I want to switch the email address from the blocked account to my main one. I attempted to reactivate the blocked account to make the change, but I received an error message saying I was blocked for using it too fast. I'm confused by this response. I would like to either permanently delete the blocked account or switch the email addresses between the two accounts. Can anyone provide assistance with this situation? Thank you.