Facebook Customer Service Issues

Archive 920

The following are issues that customers reported to GetHuman about Facebook customer service, archive #920. It includes a selection of 20 issue(s) reported October 7, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I need assistance with my Facebook account www.facebook.com/chinitoartist. I have been unable to access my profile for nearly 2 weeks since mistakenly changing my password. I attempted password recovery through trusted Facebook friends. Although the process was successful and I updated my password and email address, I am still unable to log in. There are crucial conversations that I need to retrieve. Kindly provide guidance for further verification. Thank you.
Reported by GetHuman-baquerez on Monday, October 7, 2019 7:58 AM
I created an account on Facebook when I was new to the platform. Later on, I made another account but didn't use the first one, where I have some childhood photos. I believe some people might be trying to contact me through that old account. My current account doesn't have my photo because I don't like it. Unfortunately, I can't recall the email associated with the old account, but I think it was a Yahoo account, and I have forgotten the password as well. I've tried various methods to retrieve the account without success. I don't want to reach out to people from that account for help as I have lost touch with them, and I'm shy about asking for assistance. It's important to me to regain access to that account.
Reported by GetHuman3717317 on Monday, October 7, 2019 8:09 AM
Hello, I recently deactivated my account on Facebook due to some issues, and when I tried to reactivate it, I encountered problems receiving the login code on my phone. Without this code, I couldn't access my account or the code generator for further verification. As a result, I'm locked out of my personal and business pages on Facebook, impacting my ability to manage clients and appointments. I've been attempting to resolve this issue since last Thursday or Friday with no success. I am in urgent need of assistance to regain access to my accounts. Thank you for your help. Best regards, Carla
Reported by GetHuman-carlabbr on Monday, October 7, 2019 8:49 AM
Facebook has placed a partial ban on my account due to suspicious high volume activity related to spam, abuse, and solicitation. This situation arose because of a tragic home fire that caused my family of 11 to lose all our belongings and drastically impacted our lives. To assist with rebuilding, I have shared a GoFundMe link in my posts, stories, and messages. It's vital for me to engage with the supportive community that is rallying around us during this challenging time. I typically respond to everyone who contacts me, and now, more than ever, it's crucial for me to maintain this connection. Being unable to respond not only hinders the help we receive but also affects the visibility of my page, which is significant as I'm also an Author with another page. It's essential for me to rectify this issue promptly.
Reported by GetHuman-alenamwf on Monday, October 7, 2019 8:52 AM
I have been trying to log into my account for the past two weeks, but I can't access it. My friend set up the Authenticator, and the code was sent to their phone since I didn't have one at the time. Now, I no longer have access to the phone the Authenticator was set up on. I have attempted to reset my password and followed all the steps I know, including scanning my ID. I now have a new phone and a new number, but I am not receiving any codes via email. I truly need assistance, please help me.
Reported by GetHuman3717457 on Monday, October 7, 2019 9:03 AM
Hello, my brother's Facebook account got hacked, and I am trying to recover it. I requested an email verification code, but I haven't received it. The account is linked to [redacted] with the username Ngọc Bích and the registered phone number [redacted]. The old password for the account is [redacted]. I hope Facebook can assist in recovering the account. If there are any updates, please contact me at [redacted] Your help in retrieving this account is greatly appreciated. Thank you.
Reported by GetHuman-izzulhar on Monday, October 7, 2019 9:26 AM
I relocated and changed my phone number, and now my business account linked to my personal profile is locked. I tried to recover it with an access code, but it's asking for photo ID or friends from my list to confirm my identity. Unfortunately, I can't reach anyone due to not having access to Messenger. We need the account to promote our business, especially since we've faced multiple family losses recently, hindering our work. Any assistance would be greatly appreciated. Thank you. Belgey Caterers at [redacted]
Reported by GetHuman-belgeyca on Monday, October 7, 2019 9:47 AM
I would like to bring attention to the actions of Artūras V., the mayor of Šiauliai, Lithuania. He has been blocking individuals based on their political opinions or simply because he dislikes them. This behavior is concerning in a democratic society where differing views should be respected. It is reported that over [redacted] people have been blocked by him for expressing unfavorable opinions, including journalists. What steps can be taken to address this situation of unwarranted blocking by the mayor?
Reported by GetHuman-tsobuta on Monday, October 7, 2019 9:48 AM
I need assistance regaining access to my long-standing Facebook account since I can no longer access the email associated with it. I have tried various methods, but I am unable to receive a reset code through my old email or phone number. I can provide alternative verification methods to prove my identity, but I am unsure of the appropriate steps to take. Any guidance on how to reach out to someone who can help me with this issue would be greatly appreciated.
Reported by GetHuman-poullosr on Monday, October 7, 2019 9:59 AM
My Instagram account @rimesegate was mistakenly disabled. I received an email stating that my account had been reactivated, but I am still unable to log in. I have attempted to appeal again but have not received a response.
Reported by GetHuman-segarime on Monday, October 7, 2019 10:02 AM
Hello, I am encountering issues recovering my Facebook ID. After getting my phone repaired and reinstalling Facebook, I am unable to log in due to an incorrect password. When attempting to use the "forgot password" option, the 4-digit code is being sent to a foreign number not associated with me, and the email option only sends to my outdated Yahoo email, which I have not accessed in a while and forgotten the password for. Could you please advise me on how to recover my password?
Reported by GetHuman3688155 on Monday, October 7, 2019 10:21 AM
Dear Sir, I am writing to the Facebook Team regarding the sudden closing of my official Facebook account named Jagruti Haren Pandya. I kindly request your assistance in restoring my account as important data is saved on it. Please take immediate action to reactivate this account. I trust that the Facebook team will be able to assist me in enabling my account today. Having my Facebook account back would be greatly appreciated. Thank you.
Reported by GetHuman3717832 on Monday, October 7, 2019 11:15 AM
I have been experiencing issues with a Jessica Mia for a while. She insists that I follow her instructions or face consequences, then pressures me to purchase gift cards. I decided to block her, but not before exchanging some heated comments with her. As a result, my account has been disabled, restricting my ability to communicate with my friends. I suspect that she or her associates may have hacked my account. I am struggling with mental health concerns, and this situation is deeply affecting me. It is crucial for me to reconnect with my friends on this platform. Any assistance you can provide would be greatly appreciated. Thank you, David L.
Reported by GetHuman3717839 on Monday, October 7, 2019 11:17 AM
Hello, Every time I try to log in, the system asks for a photo ID. Despite uploading 5-6 photos, I keep encountering the same issue. I am unsure how to proceed and I need this matter resolved promptly as I have important images and data stored in my account. After uploading the image, when I click continue, I remain on the same page without any confirmation message. Opting out shows a message that 5 images have been uploaded, but then I am unsure what to do next. It has been over 48 hours, and I am still facing this problem. I am quite frustrated with the service and I am seeking a fast resolution.
Reported by GetHuman-nupurram on Monday, October 7, 2019 11:30 AM
I am having trouble accessing my Facebook account. I received a security code via email and answered all security questions correctly, but I keep getting messages saying my identity could not be confirmed, even though my answers are accurate. I also tried to reset my password, but that didn't resolve the issue. There were no signs of suspicious activity on my account, but I can't figure out why I was suddenly logged out. I need help resolving this issue. Thank you.
Reported by GetHuman-toahna on Monday, October 7, 2019 11:48 AM
I need help with my Facebook business page "DLS Personal Training in partnership with Aston Health and Fitness." Recently, I have been unable to tag the page or post links to it, which is causing inconvenience. Additionally, it seems that my grey verification tick has disappeared. This issue is crucial because I am gearing up to launch a new location for my business soon, and not being able to reach a broader audience is a significant setback. I kindly request assistance in resolving these problems promptly as it is affecting my business. Thank you for your help in advance. Sincerely.
Reported by GetHuman-scruton on Monday, October 7, 2019 11:54 AM
Hello, I need assistance with recovering my Facebook account. After losing my mobile phone, my account was hacked, leading to changes in my profile picture and name. Unfortunately, I cannot log in or reset my password as I no longer have access to my mobile number due to the phone loss. It seems that the hacker also removed the email associated with my account. My Facebook account was originally under the name Ailene Cruzada but has been altered to Giang Doañ. Your help in restoring my account is much appreciated.
Reported by GetHuman3717862 on Monday, October 7, 2019 11:57 AM
Hello, I am having trouble accessing my Facebook account. I created the account using the email [redacted] and phone number +[redacted]32, but I no longer have access to them, and I am locked out of my account. Even my backup email [redacted] has been compromised. Thus, I cannot receive any verification codes to reset my account. I can provide a new email address that I have access to for assistance.
Reported by GetHuman-twiggyme on Monday, October 7, 2019 12:21 PM
I am having trouble accessing my account. After resetting the password, it is trying to send the information to an old email address. Despite providing two new email addresses, it claims one belongs to another Facebook user (which is actually me) and the other is invalid, though I receive emails regularly. I have completed the security process eight times, entering codes from three friends. Every time, it says I will get an SMS on my number, [redacted], but I never receive any code. I also attempted using the number as an international format, (27)[redacted]55, without success. I would greatly appreciate any assistance. Regards, Mandy.
Reported by GetHuman-mcwatty on Monday, October 7, 2019 12:38 PM
My account has been action blocked without any reason given despite being previously blocked on multiple accounts. I have submitted a support ticket but have not received a reply. Facebook is crucial for me to stay in touch with clients and friends. My current account email is [redacted], and I am eager to resolve this issue without resorting to public complaint. The action block prohibits me from posting, reacting, and commenting on my friends’ posts. I regularly go live on Facebook to DJ, promote gigs, and manage my Merki - DJ page. I hope for a prompt resolution. Thank you.
Reported by GetHuman3718203 on Monday, October 7, 2019 12:49 PM

Help me with my Facebook issue

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