Facebook Customer Service Issues

I am the widow of Dean Sanders Sr. on Facebook. I am unable to access his account as I do not have his password and the email linked to the account was under his name. After his passing, his phone was disabled. People have been posting videos on his account, and I would like them removed and blocked from doing so in the future. I have tried various methods to gain access to his account without success. I can provide proof of his death and our marriage if needed. Can anyone assist me in resolving this situation?

I received a message from someone claiming to be part of the Facebook organization, stating that I had won $[redacted],[redacted]. To claim the prize, I was asked to verify my email and password. Unfortunately, I am now locked out of my account as the email associated with it has been changed. When I tried to reset my password, the 6-digit code was sent to the new email address. I want to regain access to my page and not create a new one. I have created a new email at [redacted] and would like any communication related to my Facebook account to go there. Please assist me in resolving this issue. Thank you.

I encountered difficulties changing my Facebook password as I had forgotten the original one and was unable to access the email connected to my account. After resolving the email issue, I successfully changed my password only to face a challenge with a required generated code for login. Unfortunately, I do not have access to this code, and despite my efforts, I have been unsuccessful in resolving the issue. I am concerned about potentially losing important data stored in my account and would appreciate any guidance on how to rectify this situation.

Hello, I'm seeking assistance regarding my Facebook account, which was hacked around two weeks ago. My account name is Jaeden Horacek. The original email associated with the account was [redacted], and the current backup email is [redacted] Both emails, my password, and my phone number have been altered by an individual in North York, Ontario, Canada. Despite attempting to regain access by using my secure contact friends, changing the password, and even submitting my ID to Facebook, I have not received any response via email or text. Additionally, the support phone number seems to be out of service. Any help would be greatly appreciated.

My Facebook account, ramy fadl, has been hacked by another user. The hacker changed the security phone numbers and the access point of my account. My friends have reported it multiple times, but it's still active and not blocked. The hacker is using it pretending to be me, contacting my friends with my name and pictures. I would like to recover my account or have it blocked. I can provide any necessary information or ID to verify my ownership of the account.

I have a Facebook page that I used to have access to, but I deleted the account associated with it permanently. Even though the page is still available, I can't find a way to log in. I want to use it because I still have some personal files there, and my friend is the moderator. Despite our efforts, we can't figure out how to regain access. The email I used for this page is [redacted]

I am currently locked out of my Facebook account. Despite confirming my identity, repeated lockouts have now prevented me from using the method of identifying friends in photos. Additionally, the form I submitted after being informed my account was disabled and required my ID was unsuccessful as it stated my account was not disabled. This situation has left me without access to my Facebook account, and I am seeking assistance in resolving this matter. Thank you. - Lolita

In [redacted]/[redacted], I deactivated my Facebook account due to problems with an ex-boyfriend. I am now pursuing legal action against him and need to collect evidence, including the messages he sent between [redacted] and [redacted]. Is there a way to retrieve my deactivated account to access these messages? My name is Emily Lancaster Young, and I believe the email associated with the account was [redacted] Unfortunately, I do not recall the phone number linked to the account. I have a crime number available if needed for verification. I currently have one active account and one old account under the name Emily Lancaster Young, but the older one is the one I need to access. Thank you for your assistance.

I have been struggling to change my password for an extended period, but the system won't accept it. The password I am entering is indeed correct, as I have used it to log into my Facebook account previously. Additionally, I have been attempting to add an email address, but the system keeps indicating that my password is incorrect, which is not the case. This issue has persisted for years, causing me to abandon trying to resolve it. However, I now wish to access Facebook on my computer, and I am unable to do so. Please assist with resolving this matter.

Hi FB Support, A few hours ago, I was unable to log in to my Facebook account (linked to email: [redacted]), which I utilize for promoting my business. While trying to unlock my account, I noticed that the last 2 digits of the mobile number shown for receiving the code were not mine. This situation is strange since I have used this account for a while. I would appreciate your assistance with this issue. Thank you.

I've recently had some comments/posts removed due to mistakes as I'm still learning the rules. However, I am perplexed as my page, Georgia Maple Doodles, has been unpublished without clear reasons provided to me. This seems overly harsh, especially without prior warnings. I take issue with the lack of transparency in this action. Understanding my errors would help me rectify the situation promptly. It's disheartening to face this consequence when dealing with unsavory behavior from others on the platform. I urge you to communicate the specific reason for the unpublishing so I can address it promptly and have my page reinstated. Your cooperation in this matter is greatly appreciated.

I recently deleted my Facebook page where I was the admin of a group. My wife, who was a moderator, took over the group. I have now created a new Facebook page, but it still shows me as an Admin on the group on her account. Unfortunately, I am unable to access the group without logging into her account. The group in question is called "Narvre Unit ** Boone Iowa." I would be grateful for any assistance in regaining my admin privileges. Thank you, Richard Duffy [redacted].

I am unable to log into my account. The system is requesting an ID, which I am hesitant to provide. My belief is that social media platforms should not require my government-issued ID. I have submitted three alternative forms of identification - my work ID, a piece of mail addressed to me, and an old ID. I am not willing to share sensitive documents such as credit card details, social security number, passport, or driver's license. Why is this level of information necessary? It is concerning. A letter detailing this situation will be sent to appropriate authorities. I am anxious to have my account reinstated promptly. Thank you, Phillip C.

Hello GetHuman team, -Full Name: Lai Đặng Minh Long -Facebook Nickname: Cloud Vô Song -Email: [redacted] -Date of Birth: 07/01/[redacted] -Address: 2/36 Cô Giang, Ward 2, Phú Nhuận District, Ho Chi Minh City I hope the GetHuman team can assist me in reopening my Facebook account as it has been disabled, and I am unsure of the reason behind it. Please help me regain access so I can continue using Facebook. Thank you to the GetHuman team.

Hello, I inadvertently submitted a wrong photo to verify my Facebook account under the name Abhay Chauhan. I am kindly requesting assistance to correct this error by allowing me to update the photo or by restoring my account. I value the important contacts I have on the platform and would appreciate a chance to rectify this issue before any further action is taken. I assure you that there was no malicious intent behind the error. Your prompt attention to this matter would be greatly appreciated. Thank you for considering to help me regain access to my Facebook account. ☺️

I joined Facebook during high school and have actively used the marketplace for about five years. However, I recently got banned from marketplace for selling something that violated their policies. The post in question was for a "faux" fur vest that was mistakenly registered as real fur by Facebook's system. Upon realizing this mistake, I promptly deleted the post, but I still remain banned. Despite multiple attempts to appeal and reach out for assistance, I have not had any success contacting Facebook's support team. I have never sold anything that goes against their policies before, so I am unsure why I am facing this ban. This situation has been ongoing for the past six months, and I am feeling extremely frustrated.

Hello, I forgot about my Yahoo email account for around 1.5 months. When I attempted to log in, an error occurred asking me to verify my identity. I uploaded my photos, but now Facebook keeps prompting me to review documents which seems to be a never-ending process. I have not received any communication from Facebook regarding this issue. Kindly assist in unlocking my account so I can access the photos saved on it for over a year. If additional proof is needed, please reach out to me on my mobile linked to Facebook at [redacted]5. My current email is [redacted] as I no longer use the Yahoo email. Please either reopen my account or provide me a way to retrieve my data as the continuous cycle of submission without any response from Facebook is frustrating.

I was locked out of my Facebook account due to a hacking attempt, so I submitted my ID for identity verification. After it was approved, I updated my email and password. Now, I'm stuck being asked for a login code, which should be sent to my phone. Unfortunately, despite trying for a month, I haven't received any codes. I just need access to my account again. The phone number where the code should be sent is [redacted].

This morning, I noticed that my Facebook account had been logged out. When attempting to log back in with the correct password, it kept saying it was incorrect, leading me to believe my account might have been hacked. I've been trying to recover it and set a new password. Unfortunately, the email linked to the account hasn't been used in a while, so I can't receive the verification code from Facebook. Is there a way to receive the code through my phone number, which is linked to my Facebook account? This situation is troubling. I appreciate any assistance. Thank you.

A few years back, I created a Messenger account with my mobile number to avoid using Facebook. Recently, I signed up for Facebook with the same number. Now, when I try to access my old Messenger, it keeps redirecting me to my new Facebook. I'm looking for a way to either delete my Facebook account or regain access to my old Messenger. I attempted to add a different number to Facebook and delete mine, but the issue persists.