Facebook Customer Service Issues

I am facing difficulty accessing my Facebook account as I no longer have access to the email and phone number associated with it. The email linked to the account is [redacted] I cannot remember the password, but my wife, who is also on Facebook, can verify my identity. I am willing to provide any necessary information to confirm that the account belongs to me. Unfortunately, I do not recall setting up any trusted contacts for such situations. Any assistance you can provide would be greatly appreciated.

Good evening, my account was deactivated today without any apparent reason. All my ads have always passed review without problems and were approved very quickly. I only use my own creatives, which I can prove as they were filmed on my phone. My creatives are only with me and my supplier, and if they were shared with anyone else, I am not responsible for that. I deal with wallets and do not promote various product categories from the deactivated account. I kindly request a review and to unblock my account as there seems to have been a mistake. This is my only source of income, and I will continue selling my products through other accounts fearing they might get blocked too without knowing the reason, which is unjust. Please consider my situation and unblock my account. Thank you for your understanding. Account [redacted][redacted].

I am having trouble accessing my Facebook account as it has been disabled unexpectedly. I believe I have followed all the guidelines and had permission for all my posts. This has affected access to my business pages and other websites that I used Facebook to log into. It's causing a disruption in my connections with friends and family. I need assistance to resolve this matter promptly.

Hello, I am interested in creating both personal and business Facebook accounts under the name Storm Ascher. Currently, I already have two Instagram accounts: @stormascher for personal use and @superpositiongallery for business purposes. A while back, I had a Facebook account from high school with the incorrect name, a common practice at the time. However, I was unable to update it to my real name. This account dates back to around [redacted] or [redacted]. If possible, I would appreciate it if that old account could be restored. I attempted to create a new account with my actual name, particularly now that I am a business owner, but Facebook indicates that my legal name is not valid. Despite submitting my ID multiple times for verification, my attempts have been unsuccessful. I am puzzled by this situation and would appreciate any assistance in understanding why this issue persists. Thank you for your help.

I recently lost access to my old Facebook account and email due to my broken phone. Therefore, I created a new email address and Facebook account under a different name to access my video games. I successfully transferred my Brave Frontier account initially, but it got disabled due to the fake name. After contacting support, they transferred the account to my new one, which then got disabled too. Despite using real information and submitting my ID, I haven't received any responses from Facebook. I sent another ticket a week ago concerning a current event in the game that I spent over $50 on. Unfortunately, I'm unable to log in as my account remains disabled, and there have been no updates in my email from Facebook.

I need assistance with my hacked Facebook account and email. Both accounts are linked, and the hacker added their mobile number. My name on Facebook is Nermeen Mohamed Fawzy, and the email is [redacted] I am willing to provide any necessary verification to prove my identity, including showing my ID. My accounts hold 15 years of memories, so please help me restore access.

Dear Community Members, I have been a member of Facebook for a decade now and have consistently contributed to maintaining the platform's safety by reporting inappropriate content. Recently, I came across a profile containing explicit black and white pornography. Despite multiple reports, Facebook has yet to remove the content, which is unacceptable given the platform's accessibility to users as young as 13. It is imperative that such explicit material be promptly addressed to uphold the family-friendly environment Facebook aims to provide. I have provided the link to the concerning profile for reference. Your swift action in removing this inappropriate content is imperative. I will be monitoring the situation closely to ensure its resolution. Thank you, Karyn

I recently upgraded to a new iPhone after my previous one was stolen. While setting up my accounts, I mistakenly input the wrong first name. Instead of "Jo Boies," it currently shows as "No Boies." I wish to recover and merge my two accounts, which are under the names "Jo Boies" and "Jo Laynne Boies." Both accounts have the same profile picture. I am looking for guidance on how to proceed with this issue. Please reach out to me at [redacted] My name is either Jo or Jo Laynne Boies, born on 04/17/[redacted].

I received a negative review from a customer who bought a lawnmower from me five months ago. He claimed the mower didn't cut properly when he returned it two hours later, I gave him a full refund. Recently, the same person came back to check out another mower, but things turned unpleasant when he started insulting me for no reason. Despite explaining the good condition of the mower, he accused me of being a scammer. It's frustrating to deal with rude buyers like him. I have a good selling history on Facebook, but sadly, only a few customers leave feedback, which is a shame.

I reported a hacked page of a friend. After doing so, I got logged out and unable to sign back in. Despite trying my email, phone number, and full name, I'm being told no account matches the information. The platform is asking for a photo of my ID, and I've attempted multiple times to upload a clear picture of my state-issued driver's license. However, when I hit continue, the page just refreshes, and I can't regain access to my account through the app or browser.

Yesterday morning (10-5-19), I used Facebook without any issues. However, after lunch, when I tried logging back in, I received a message notifying me of suspicious activity on my account. I was prompted to enter a security code, but despite clicking "send code," I didn't receive any code on my phone. Upon trying to resend the code, a message warned me about moving too fast and possibly compromising my account. Despite resetting my password three times, I continue to face issues receiving the security code needed to verify my identity and regain access to my Facebook page. What additional steps should I take?

My ex-husband, Daniel E., is sharing private court documents related to our protection order case on Facebook, causing me additional harassment. I've reported this to Facebook, but he continues to post without consequences, claiming they allow it. Local authorities are involved, but the ongoing harassment stemming from these posts is distressing. After escaping an abusive relationship, seeing my personal life exposed on social media is deeply upsetting. I've repeatedly reported his actions, considering this a serious matter linked to our court proceedings. It's disappointing that Facebook is enabling his abusive behavior and failing to intervene.

Hello, my name is Edgar B. I created a Facebook account under thug_baby_2288@ yahoo.com. Later, my wife and I set up a joint page but unfortunately, we can't remember the password. Since my Yahoo account has been inactive for over a year, it got deactivated. Now, I'm unable to reset the password for Facebook because it was linked to the deactivated Yahoo account. I need the six-digit code to reactivate my Yahoo account, which unfortunately, I don't have access to.

I believe my Facebook account has been accessed by human traffickers. The email address, previously [redacted], has been altered. The phone number linked to the account remains [redacted], which I still have access to. I am eager to regain control of my account and can provide identification if necessary. I aim to collect all activity on the account since the email modification to assist law enforcement. Please reach out to me at [redacted] or via my secure Facebook account, DearArt By Stephanie.

I can't access my account. Despite entering the correct password, the system is not accepting my birthday, which has always been used to verify my identity. I'm unable to confirm via my old phone number as it's no longer in use. Any assistance would be greatly appreciated. Best, - Michael

My name is Mark T. I have been a Facebook user for over 10 years. I recently received an email from Kyani, a company I have not been associated with for over 3 years, regarding a post on my wall. The post was a Facebook memory, not a negative comment about the company. Kyani's compliance department acknowledged the misunderstanding and sent a retraction notice over 15 days ago to reinstate my page. Unfortunately, I have been unable to locate or reactivate it. This situation has impacted my job, as posting on social media is crucial for my work. Customers and my boss are worried, assuming I have been hacked or faced legal issues. I urgently need assistance to reinstate my page, containing important memories and photos. I am willing to comply with any requirements once I regain access. Thank you for your help.

Dear Sir/Madam, I have noticed unauthorized access to my Facebook account from London, UK, on three occasions in September. The intruder added a PayPal account under the email [redacted] and has already charged [redacted] CHF to my credit card. Additionally, there are pending charges of [redacted] CHF and [redacted] CHF. I have taken the step to block my credit card. However, I urge Facebook to resolve this issue promptly. I have been waiting for a response for 10 days, and the lack of assistance is disappointing. If this matter is not addressed soon, I will consider escalating it to the press, highlighting the security concerns with using Facebook ads and the inadequate customer support.

I have my Facebook login details, but I can't access the text sent to my old phone number for 2-factor authentication. When logging in on my computer, it says it's an unfamiliar device and requires a code sent to my old number. I've contacted the help center and submitted my ID to Facebook, but I'm stuck needing the passcode sent to my old phone.

Hello, this is Jade R. I appreciate your assistance. I suspect that my account got hacked yesterday afternoon, and now I cannot access it. I attempted to contact the Facebook helpline, but the email address and phone number linked to the account are no longer active. As a result, I am unable to receive a code to log in. I would greatly appreciate it if you could provide some insight into this situation. Thank you, and I await your response.

I've had a Facebook account since [redacted], but two days ago, I encountered an issue while trying to access my account via the app. Facebook asked me to verify my identity through four different methods. I tried using my phone number, but it didn't work as my number has changed. Next, I submitted my photo ID, but I have yet to receive an email confirmation. The third method involved identifying friends in pictures, which I successfully completed, yet they couldn't identify me. Lastly, I attempted to select comments I've made in the last three months, but unfortunately, it didn't resolve the issue.