The following are issues that customers reported to GetHuman about Facebook customer service, archive #916. It includes a selection of 20 issue(s) reported October 6, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, unfortunately, my Instagram account has been hacked and deleted. According to the rules, it's impossible to recover a deleted account. However, I am kindly requesting a reconsideration in this one instance. Losing my friends, irreplaceable photos, and followers has been devastating. I plead for the opportunity to retrieve my Instagram account as starting over is something I wish to avoid.
Username: arley_shiflet
Email: [redacted]
I genuinely hope you can make an exception and allow me to regain access to my account. I assure you that deleting my account was never my intention.
Thank you,
Arley S.
Reported by GetHuman-shiflea on Sonntag, 6. Oktober 2019 18:45
I am experiencing ongoing harassment from an individual who has reported seven of my posts on Facebook, resulting in my ban being extended. The majority of my content is positive, and I believe this ban is unjust, especially since these reports are coming from someone who is stalking my profile through his wife's account. Prior to this, I have never been reported for anything since [redacted], so this sudden targeting is distressing. I kindly request a review of this ban, as it feels excessive and is being prolonged by this person's continued efforts to keep me offline. His actions seem motivated by spite because I removed him from my friends list, which led to him disparaging me. I believe a one-week ban for my response to his behavior is reasonable, given that I have had a clean record for over a decade. It's disheartening to be unfairly singled out in this manner.
Reported by GetHuman3714950 on Sonntag, 6. Oktober 2019 18:52
I am currently trying to reach out to Facebook for assistance with my locked account. Despite numerous attempts to contact them, I remain locked out due to a supposed "suspicious activity" alert, which I believe is incorrect. After complying with the two-factor authentication and attempting to upload a photo ID as requested, I still cannot access my account. I even created a new account to contact Facebook, but that was flagged as suspicious too. This situation is preventing me from managing a non-profit's Facebook page. Please resolve this issue promptly. I am willing to provide any necessary identification or authentication. I simply need access to my account. Thank you.
Reported by GetHuman-janellsi on Sonntag, 6. Oktober 2019 18:58
I need to report a user named Laura Sue Matlock Clinton who is now using the account name Laura Sue Maria Clinton. She is offering Publishing Clearing House services, claiming to be an elite member. Despite my disinterest and refusal to provide any money, she persisted. I believe Facebook should be made aware of her actions on the platform. If you need further information, please reach out to me at [redacted]. Thank you, Hazel M. Matlock.
Reported by GetHuman3715065 on Sonntag, 6. Oktober 2019 19:18
Dear Sir/Madam,
I have been experiencing significant issues for days while trying to restore my Facebook account. I suspect it is due to a problematic process called the Facebook Checkpoint step-by-step validation.
Despite my efforts, I have been unable to resolve the problem on my own. Given the vital role my account plays in my business life on your social platform, could you provide some assistance? My personal account is at www.facebook.com/vakbloemist.
Best regards,
Jan
Reported by GetHuman3715112 on Sonntag, 6. Oktober 2019 19:30
I created a Facebook page a long time ago using an old email address that I no longer have access to. Additionally, the phone number associated with my account was stolen while I was away, so I can't use it for password recovery. I forgot my password and the only options for resetting it require access to the old email or phone number. This page is important to me, especially as I need to post content for my role as a Miss Bikini Ireland finalist. My name is Andrada Pop, and I really need to regain access to my Facebook page.
Reported by GetHuman-andradap on Sonntag, 6. Oktober 2019 19:31
There are numerous advertisements on Facebook promoting counterfeit Chinese products. Whenever I attempt to caution other shoppers, I get blocked from posting, and then they only display false positive ads. Blue Diamond and Lorac Moon are examples of such companies. While I don't object to them advertising on Facebook, they should not have the ability to disable negative comments and conceal them from the public. It is grossly unfair that these platforms can deceive and exploit consumers without repercussions!
Reported by GetHuman3715155 on Sonntag, 6. Oktober 2019 19:41
I recently separated from my partner, and things have not been going well. I never kept my password a secret. However, my partner has another handset synced to mine. Today, I received a message from my ex, but I did not respond and blocked the account. An hour later, I tried to log into my Facebook account, but my password didn't work. When I entered my email, it showed no accounts linked to it. I am concerned that my ex-partner may have accessed and deleted my account.
Reported by GetHuman-trouts on Sonntag, 6. Oktober 2019 19:42
Hello, I am a small business owner who recently created a Facebook account for business purposes. Unfortunately, my account was disabled, possibly due to using my business name as my Facebook name. I have since submitted my real full name, driver's license, and a proper profile picture to rectify the situation. I am eager to have my account reinstated so I can utilize Facebook to help my business flourish. I am hoping there are steps I can take or options available to clarify the issue with Facebook and have my account restored.
Reported by GetHuman-ali_hd on Sonntag, 6. Oktober 2019 19:47
I am currently locked out of my Facebook account, which also affects my business account. Three days ago, I received a message indicating that someone attempted to access my account and advised me to reset my password. I tried to do so but kept encountering an error message. I have a screenshot of the message but am unable to paste it here. Today, I tried once more to reset my password.
Currently, when I log in, I only see my profile picture and cannot access my account. I need help urgently as I need to reach my business page. Thank you.
Reported by GetHuman3715252 on Sonntag, 6. Oktober 2019 20:08
I created an account a while ago but I can't remember the phone number and email associated with it. I need help recovering this account as I can't recall the details I used to sign up. If you can retrieve the phone number I used or help me recover the account with a new phone number and email, I would greatly appreciate it. This is urgent for me. Thank you.
Reported by GetHuman3715265 on Sonntag, 6. Oktober 2019 20:12
Hello Facebook Support,
I've been receiving notifications about my account being accessed from an unrecognized device numerous times this past weekend. I kept resetting my password, but after a few times, I forgot the latest one I set. The email linked to my account is inaccessible now, and I didn't have my phone number associated with it either. I'm worried about losing my account as I've had it for a long time. Also, a few months back, I changed my display name from Lauren Tennenbaum to Lauren Tee for professional reasons. Could you assist me in transferring my account to a different email address? I hope this message clarifies the situation. Your prompt response would be greatly appreciated. Thank you.
Reported by GetHuman3715290 on Sonntag, 6. Oktober 2019 20:18
Dear Sir,
I created a Facebook account some time ago, but I stopped using it. Unfortunately, I have forgotten both the phone number and email associated with the account. I no longer have access to the phone number needed for recovery, and I also cannot remember the email address. If you could provide me with the phone number, which was registered under a friend's name, I would be able to reopen the account. Kindly assist me in recovering my account promptly. Thank you.
Sincerely,
TU
Reported by GetHuman3715265 on Sonntag, 6. Oktober 2019 20:19
My primary Facebook account was hacked, and despite my efforts to change the password, I was unsuccessful. When I tried to verify my identity using my phone number, it directed me to another Facebook account linked to a Gmail address I rarely use. I am unable to recover my active Facebook account no matter what I try. You can contact me via email at [redacted] or reach me by phone at [redacted]. Your assistance would be greatly appreciated.
Debi Pettigrew
Reported by GetHuman-dpettigr on Sonntag, 6. Oktober 2019 20:26
Subject: Issue with Messenger
I attempted to sync my Messenger app between my tablet and phone to use one account on both devices. After a few login attempts, I got blocked due to alleged abusive behavior or breaking Facebook's regulations. Now, when I attempt to log in with a new download of the app, it doesn't recognize my credentials. I am seeking advice on how to recover my account, which I use frequently and within the platform's guidelines. Thank you. - Mark T.
Reported by GetHuman-marktwis on Sonntag, 6. Oktober 2019 20:33
Hello, I'm reaching out to request the suspension of my accounts associated with BLACKHOLEMAUSOLEUM@fb and JUSTINCARLYLEWHITE. These accounts contain duplicates and inappropriate content that has greatly impacted my life. My intellectual property has been stolen and distributed without my consent, causing distressing situations such as having inappropriate content and threats shared on my page. I have previously tried to address these issues and requested assistance in stopping the hacking activity to no avail. The severity of these actions has put me and my family at risk. I urge someone to contact me promptly via phone at [redacted] to discuss this matter further. I can also be reached at [redacted] Your immediate attention to this matter is greatly appreciated.
Reported by GetHuman3715425 on Sonntag, 6. Oktober 2019 20:56
Hello, my name is Tran Thi Thanh Hao, born on March 2, [redacted]. I am unable to access my longtime Facebook account where I have all my baby pictures. I have already provided my ID, but the account is still missing. The email linked to the account is [redacted], and the contact number is +[redacted]67. I suspect that my account has been hacked, and I am very worried about losing all the memories stored there. I kindly ask for your assistance in resolving this issue. Thank you for your help.
Reported by GetHuman3704991 on Sonntag, 6. Oktober 2019 20:59
Hello Facebook team,
I am Abdulhafeez Olaitan Moshood from Osun State, Nigeria. I currently reside in Gusau, Zamfara State. I encountered an issue while trying to access my Facebook account. Despite entering my password, it indicated that the password was incorrect. Upon attempting to reset it by clicking on "forgot password," a 6-digit code was sent to an unfamiliar email address. My correct email address is [redacted], and my phone number is [redacted]2. I have been a Facebook user since [redacted] and have never faced this problem before. I would greatly appreciate your assistance in resolving this matter and gaining access to my account. I eagerly await your response.
Reported by GetHuman3715438 on Sonntag, 6. Oktober 2019 21:01
My account is currently disabled on Facebook. They're requesting a photo of my ID for identity verification. I've tried uploading it multiple times, both on the mobile app and laptop, but keep getting redirected to the same page without any error messages. After re-uploading the image and clicking submit, nothing happens even after waiting. I'm unsure why my account is disabled. Could the picture quality be an issue or is my driver's license not accepted as valid ID? The lack of feedback on why my image upload isn't successful is frustrating. I'm seeking assistance to understand the reason behind my account being disabled and the issue with the ID verification process.
Reported by GetHuman-nsdianna on Sonntag, 6. Oktober 2019 21:04
My account seems to be constantly compromised. I receive notifications that my account has been accessed from unfamiliar locations, prompting me to reset my password. Despite doing so numerous times, the issue persists. I would like to be able to access my account without the frequent password changes.
Reported by GetHuman-raieto on Sonntag, 6. Oktober 2019 21:11