Facebook Customer Service Issues

I am Benjamin Parker. My account, along with my sister Amy Parker's and my mother Frynne Bisping's accounts, has been memorialized and then deleted. This has been very distressing for us because of the recent tragic losses in our family over the past three years. My niece Jasmine passed away at the age of 2 due to meningococcal septasimia, followed by the deaths of her father Leroy Parker and my other brother James Parker, whom I tragically found deceased in April. Since Leroy's passing, we have been facing various forms of targeting. Leroy's Facebook account was shut down last year, and this year someone had a fundraising page we created for James removed, with the funds not being recovered. We have involved Lancashire Police in light of these incidents and are currently awaiting a response. We are seeking assistance in restoring our accounts promptly as there are many cherished memories stored within them. This has been particularly difficult for my mother, who finds solace in looking at photos and videos to help her through the grieving process. I kindly request immediate contact regarding this issue. Benjamin Parker

Dear Facebook Team, I recently encountered an issue with my Facebook account. The primary email address associated with my account was mysteriously changed to an email I don't recognize, leaving me unable to access my account. Despite following the measures outlined in your email to secure my account and changing my password, I am now prompted for a login code that is being sent to the unfamiliar email address [redacted] I have not set up any alternative methods to regain access besides my original email, [redacted] This problem has persisted for a week, and my attempts to reach out to Facebook via email have gone unanswered. I urgently require assistance to revert my primary email back to [redacted] to receive the login code and regain access to my Facebook account. I can be reached at [redacted] Thank you for your prompt attention to this matter. Best regards, LM.

My account was disabled after I provided a picture of myself as requested. I do not understand why this happened as I have not posted any inappropriate content. I use Facebook daily to stay in touch with my disabled daughter, especially since I had a stroke 3 months ago. I often forget my password due to acute stress and change it frequently. I have been a loyal Facebook user for years.

I am an administrator for the business page that my job created. After our business was acquired by new owners, myself and two other admins have been attempting to update the page name to reflect the new business name. Despite following all of Facebook's guidelines for the change, we have not received any messages in our support inbox and the name change has not gone through. We have been trying to rename our page from "Office Supplies Plus" in Twentynine Palms, California, to "Copy Center Plus - 29 Palms" consistently for a month. The delay is impacting our business, as our Instagram name has already been updated but our Facebook page has not, causing confusion among customers. It is frustrating that Facebook has not processed the name change request.

My Facebook account has been hacked, and even after sending my state ID to Facebook multiple times to verify my identity, I am still locked out. I suspect Facebook may be involved in the hacking, as I did not create the email address associated with the hackers who have taken over my account. My profile, with pictures of my children, is being misused, and I am extremely concerned about the potential for child exploitation. I have attempted to connect a new email address to the account with no success. If I cannot regain access, I would like the account, Ayrris Angel Smith, to be deleted to protect my family and personal information. My current email is [redacted], and the new email I tried to use is [redacted]

Hello Facebook, I discovered on Monday, 7/29, that my account was hacked. Upon opening the app, I received a notification of a login from a different device. Subsequently, my session expired, prompting me to sign back in. Unfortunately, when I tried to recover my account using the phone number [redacted], an error message indicated that the number was not associated with my account, though it was. It seems the hacker may have changed my phone number. The email address attached to my account, [redacted], is outdated and no longer active, making it impossible to receive recovery codes. I have submitted my ID to Facebook for verification, but despite receiving an email claiming the issue is resolved, I am unable to access my account. I have informed Facebook that the problem persists but have not heard back. Can you help with this matter? Thank you.

My Facebook account was breached by a foreign individual. The email associated with my account has been inactive for years, making it impossible for me to recover the account. Despite reporting the breach, the hacker changed my name and gender but retained my email address with my birthdate in it - [redacted] After reporting the incident and submitting my photo ID, Facebook disabled the account. I am eager to regain access to my account, as it contains valuable family photos. I can prove ownership by showing the timeline of posts where the hacker took over. I am willing to provide a different email address that is not linked to any Facebook account for communication. I seek guidance on the steps required to retrieve my account and photos.

There is a Facebook account under the name George Acton claiming to be from Salt Lake City, Utah. The profile features pictures of a man in a military uniform and one where he is ice fishing with a bottle. However, the person using this account is not actually George Acton; the photos are stolen. I have been communicating with this individual on Google Hangouts for the past 3-4 years. Military personnel do not require money to leave their service. Unfortunately, scammers from Nigeria, Ghana, Africa, and China are using fake military profiles to deceive victims. The person I have been talking to is not George Acton; they have created a fake profile to scam women. Be cautious, and warn others about this deception.

I've been facing issues with my Facebook account for some time now. It was hacked, and I lost access to my original email. Trying to recover it through my phone number or a different email also failed. Despite contacting Facebook, I haven't had any luck. I followed the steps provided by Facebook, indicating I no longer had access to the email, and entered a new phone number/email, but I never received any communication. Today, when I attempted the trusted contacts page, it gave me an error message after entering the codes. Even after following advice from online forums and deleting cookies, the issue persists. Waiting 24 hours doesn't seem like a solution. My account is crucial for work, and I've been attempting to recover it for over two months now. Any assistance would be greatly appreciated.

I received a suspicious message from a friend on Facebook containing a link to a video with my profile picture. After clicking it and entering my login information on a fake Facebook page, I realized it was a scam. Despite attempting to change my password, the system now denies my correct password, indicating it might have been changed. Trying to recover my account through the "forgot password" option is challenging as I don't recall the email linked to it, and the phone number option is unavailable.

I'm attempting to update my account information. My account is linked to my old email address "[redacted]" and phone number "[redacted]," which I no longer have access to. My new email is "[redacted]" and my current phone number is "[redacted]." I also created a new email "[redacted]" for my Facebook account. I've been using the "[redacted]" account for years and it's linked to other accounts like "Foap." I would greatly appreciate speaking with a representative to resolve this matter efficiently. A quick review of the pictures on both accounts should help. Thank you for any assistance you can provide.

Hello, I am reaching out for help with regaining access to my Facebook account, Corrina Walton, which was hacked a year ago. The password and associated email address have been changed, with the original email being [redacted] I have contacted Facebook multiple times without any response. I have attempted to recover the account with no success. Despite having Friend Authenticator set up, the codes did not work, and I received an error stating the email address is invalid. The Hotmail account linked to the Facebook has been locked, and due to getting a new phone and contract, I am unable to access the associated number. I have created a new Facebook account since then, but the old one remains active. I have tried messaging it and posting on the wall without success. I am concerned about the possibility of someone accessing my personal information. I have made efforts to recover the Hotmail account in order to reset the password and receive a recovery link, but my details have all been changed. I am willing to provide ID documents and photos holding a specific code to prove my identity for account recovery. If possible, please assist me in resolving this issue promptly. The account contains important pictures and the current profile picture does not accurately reflect my current relationship status. Thank you for your help. Best regards, Corrina

While I was in the hospital for over a week, I lost access to my Facebook account. When I returned home, I discovered that my account had been hacked. My brother noticed that the profile picture had been changed to a girl's photo, and there were many new friends from other countries with names I couldn't pronounce. I also found an unfamiliar email linked to my account, which I promptly removed before changing my password. As I began unfriending the unfamiliar accounts, my account got locked, although I don't understand why. Now my account has been disabled, and I'm unsure why. I have been using the email [redacted] for many years. This account held sentimental pictures from my marriage and my resume, which are irreplaceable. I'm hoping to find out why my account was disabled and how I can potentially recover it. A new account won't be able to replace the memories stored on my old one.

We recently managed a large group with 92k members, but due to copyright issues with a couple of posts, the group was deleted. After creating a new group, we took extra precautions to ensure that it complied with the rules, but it was still removed. Despite recreating the group multiple times and being even more meticulous, it was deleted again. We are perplexed because we did not violate any guidelines. The platform claims we violated the policy against acquiring fake likes, follows, or shares, but that's not the case. Our followers are genuine fans, which is why our group grows rapidly, even though we only accept a few requests to join. This situation is not only frustrating for us but also for the 92k individuals who were enjoying the group.

Hello, I am reaching out regarding a concern with my fashion business, Wandering I. I have noticed that the Facebook product feed linked to my website, www.wanderingifashion.com, is not displaying products on my Facebook business page. Additionally, I am unable to tag products on my wanderingifashion Instagram account. After investigation by my developer, it was found that the term 'fashion' is on a block list on Facebook, causing these issues. I kindly request for my domain to be enabled so I can showcase my products on my Facebook shop promptly and enhance my business presence on Facebook and Instagram. I have temporarily halted all social media activities and would appreciate a prompt resolution. Please reach out if you require any further details. Thank you, Shnai J.

I recently encountered an issue with my Facebook account that has caused me a lot of concern. I noticed that despite being constantly logged in through the app on my phone, when I tried to access it yesterday, I was prompted to log in again as if my session had expired. When I attempted to log in, I kept receiving notifications that my password was incorrect. I tried to reset my password using the email linked to my account, but to my surprise, it seems that the email associated with my Facebook account has been changed to an unfamiliar one. This has left me unable to regain access to my account and retrieve important school-related information stored there. I'm worried because someone seems to have unauthorized access to my account, as posts are being made that are not from me. I'm reaching out for help as I want to understand and resolve this situation to regain control of my Facebook account.

My Facebook account got disabled, presumably for breaching the Terms of Service by sharing edgy memes in a private group. I don't have any previous violations and didn't receive any notice before my account was disabled. Although I understand I made a mistake, I would like to have my account reinstated. I opened a ticket and submitted necessary identification, but it's been over two weeks with no response. I now realize the seriousness of the violation and assure you I won't repeat it.

I am facing issues accessing my account due to suspected unauthorized activity. After submitting my ID multiple times in response to the account lock, I keep receiving emails with non-functional links and passwords. Each time I try to reset my password, the cycle repeats, indicating possible unauthorized access. I am growing increasingly frustrated with this recurring process. If I am unable to regain access soon, I would like my account to be permanently deleted.

My account was originally linked to a previous email address that was hacked. I hope this issue can be resolved within 24 hours to avoid legal consequences. I understand that accounts can get compromised, but I need urgent assistance. My Facebook account is under the name [redacted] with a long-standing password. Since my phone was hacked, I believe hackers gained access to everything. I require my new password to be sent to my current email address. The old account set up as a backup is also inaccessible. Please contact me at [redacted] before replying to my email. Thank you and God bless.

I registered on Facebook with an old email address I can no longer access, making it impossible for me to change my password. While I can still log in on my laptop since it retains my login information, I'm unable to access my account on my phone due to not remembering my password. Yahoo informed me that my old email account was disabled for inactivity and suggested creating a new one, leaving me locked out of Facebook. I used a different email address to reach out about this problem. I simply want to regain access to my account, change my password, and recover it.