Facebook Customer Service Issues

My account was disabled 7 days ago. I have sent multiple emails and received requests to send a picture with a code. Unfortunately, every response I get states, "It looks like your account has been disabled for violating our community guidelines." I am certain I did not breach any terms and conditions. My username is @surbhi_singhh. On May 25th, a user named @josephstallionn sent inappropriate messages, which I shared with my followers to report. Afterward, my account was disabled. Despite numerous complaints, Instagram has not assisted in recovering my account. This situation has been distressing. I seek help in regaining access to my account and reporting the individual in question. I have submitted multiple reports to no avail, receiving the same unhelpful responses each time.

Facebook's lack of action against inappropriate reports has led to my account being repeatedly disabled without explanation. Despite me being a victim of cyberbullying and harassment on the platform, no effective measures have been taken. It is evident someone is purposely targeting me, and Facebook is quick to suspend my account without proper investigation. As a person with Aspergers, the situation is even more distressing as Facebook has been an essential part of my life where I connect with friends. The unjust removal of my account due to false allegations is appalling, and I feel betrayed by Facebook for not addressing these issues promptly.

Hello Facebook Community, My husband and I own Omaruru Wildlife & Safaris, a company registered in Namibia, which also has a Facebook Page under the same name. A former employee who is no longer with us has denied us access to our company's Facebook Page, where he used to update content during his employment. I submitted a report to Facebook on January 13, [redacted], seeking assistance to regain control of our page. Unfortunately, I have not received any response regarding this matter. I possess the necessary legal documents to verify our ownership of the company and the cessation of the employee's tenure with us. I kindly request Facebook to address this issue and provide guidance on how we can reclaim ownership of our page. Sincerely, Jana - June 1, [redacted]

Dear Sir/Madam, I require assistance accessing my Facebook account, which I have utilized for the past decade. I successfully changed my password using the code sent to my email linked with the account. However, logging in from a new device necessitates the authentication code sent via text to a telephone number I no longer possess due to my previous device being stolen last month. Unfortunately, I do not have access to the previous device used with your secure social media platform. I kindly request help generating a code on a new device to access cherished memories and irreplaceable photos. Kind regards, Ms. M. Kuncheva

Hello, I am reaching out to express my frustration regarding an issue with verifying a code. Last night, my Facebook account under the name CSC Soon Cheng was hacked and the password was changed by an unknown person. Despite numerous attempts, the verification code sent to my email ([redacted]) did not work as expected. I followed the steps outlined in the email, but still encountered difficulties. I also tried accessing my account from a computer and requested the code be resent, all to no avail. This Facebook account is crucial to me as it contains important personal and academic information, as well as connections to family and friends, including long-lost ones. I implore your assistance in resolving this issue promptly. Thank you, Chong Soon Cheng

Nora C. Gates needs to take action to stop her from reposting the reported issues on Facebook. She should be banned due to the harassment I have experienced. She posted my pictures with numerous negative comments, which has been very distressing for me. This situation is a serious case of cybercrime. I am grateful for any assistance in resolving this matter quickly. Thank you, Facebook.

I am experiencing difficulty logging into Facebook. Despite completing the recovery process, I am continually prompted for additional security steps such as asking acquaintances for help, which is unfeasible. Even after uploading a photo, I am confronted with the same security questions repeatedly. Despite seeking assistance from individuals adept in technology, we have made no progress. Having been away from Facebook for nearly five years due to incarceration, I simply wish to access my account without enduring the tedious security measures. I have reset my password numerous times to no avail. I request detailed guidance via email on how to log in without repetitive verification requests. Your assistance is greatly appreciated. Thank you - Philip Z.

I have lodged a complaint with the President of the United States against Facebook. Dear President Trump, I am a Republican Pentecostal Christian who supports you. Facebook has suspended my account 38 times and requested my personal documents, including my driver's license, marriage certificate, birth certificate, and social security card. I have been posting information about Spygate involving various individuals, and Facebook continually restricts me. They have now disabled my account and asked for my information again, which they already have since [redacted]. This feels illegal and unconstitutional. I have friends and family across several states and countries. Can you assist me or help me testify against Facebook? I am 60 years old, married for 41 years with four children and eight grandchildren. Sincerely, Karen C.

I recently moved due to a car accident that resulted in a brain injury. As a result, I had to reset all my passwords for Facebook and pictures but can't remember them. The phone number associated with my account is no longer accessible, and I can't retrieve my old emails. I have seizures and spend most of my time at home, so Facebook is essential for socializing. I am also eager to play Word Blitz again. I created a new account, but I really want to recover my original one, where I posted pictures. My name is Kim Pettit, and I would greatly appreciate any assistance, as being disabled makes it challenging to connect with others. Thank you, Kim Pettit.

I recently experienced a brain injury and have been locked out of my original Facebook account. Despite multiple attempts, I couldn't retrieve it as the system did not recognize me. I was advised to enter names of friends or family, but even when I entered my daughter's name, it claimed she wasn't connected to me. I have pictures dating back to July of [redacted] or [redacted] that I want to regain access to. The profile photo of me and my dog was carried over to my new account that I set up. Some of the people on my original page include Jessica P., Darby S., Kerri S., and Kylie P. along with others like Tammy D. and Brenda S. I value their connections and hope to recover my page considering my impairment. Thank you, Kim P.

On May 21st, somebody stole my identity and accessed my Facebook account. They approached my friends and attempted to scam them by claiming their names were on a list to receive a substantial sum of money. Facebook was notified, leading to the disabling of my account. I submitted my birth certificate to Facebook for identity verification and reached out via email. However, despite their assurance of reviewing my case, it has been more than a week without access to my account. I clarified that I am not the individual who scammed others; rather, someone impersonated me. I am requesting assistance in expediting the account recovery process since I heavily rely on Facebook for both personal and professional connections. Despite sending a follow-up email, I have not received a response. Additionally, I involved the police following suspicious posts related to a false empowerment program targeting Facebook users. The police reference information is 53 Division Report Number 19-[redacted].

Two days ago, while casually scrolling through Facebook, I suddenly got logged out and couldn't log back in. Even after attempting to reset my password, I found out that my email, number, and password had been changed, locking me out of my own account. After informing Facebook that I had been hacked, they requested a photo of my ID for verification. Despite my intention to have the hacked account deleted, they mistakenly removed the new account instead of the compromised one. This situation is concerning as the hackers are using my account to message my brother. I am eager to regain access to my account as it contains all my personal photos and information under the name Tye H. I hope Facebook addresses this issue promptly.

Dear Facebook Team, I am a member of BKK Reptiles Page. After re-reading Facebook's terms, I realize I unknowingly breached the policy by posting about pet sales. Even though it was unintentional, I value my page and its followers. I would like to rectify this and adhere to the rules going forward. Could you please consider republishing my page, granting me a second chance? Additionally, I am an admin on another page that sells pet supplies within the guidelines, but I am currently unable to make posts there. Will I be permitted to resume posting as an admin? I appreciate your understanding and the opportunity to correct my mistake. I am committed to compliance and preserving my followers. Thank you, K.L. (BKK Reptiles / Zoo Garden)

I discovered that several individuals in Chicago had accessed my account without my permission. Despite my efforts and the assistance of someone more tech-savvy, I was unable to remove them, change my password, or reset the account. After relocating from Maumelle, AR to Little Rock, AR, this has become a significant issue for me as I rely on Facebook for work. Despite my best attempts, I could only create a new page with the same name. I urgently need assistance in either recovering or permanently deleting the compromised account to ensure its security. The unauthorized access has even led to my profile displaying Chicago as my hometown and providing me with Chicago-based weather and directions, despite not having control of the account for the past 3 to 4 years. I would greatly appreciate any help with this matter.

On May 14, [redacted], at approximately 7:39 GMT, my Facebook Group "Cricket Experts" was unexpectedly deleted by Facebook, along with my Admin ID permanently disabled. The reason cited was not complying with Facebook's Terms and Community Standards. I meticulously monitored the group, approving relevant cricket-related posts since its creation. With over 1.4 million members, I ensured no content violated Facebook rules. Following the deletion, I was dismayed but was pleasantly surprised when Facebook restored the group after 2 days, acknowledging their error. However, my personal Facebook ID remains disabled, despite the group's reinstatement. Despite submitting my ID proof multiple times, I have not received any response from Facebook. My Facebook Account is crucial as it holds important files. I am reaching out for assistance as I am perplexed by Facebook's lack of response despite the evidence disproving the account's deactivation based on false accusations. How can I regain access to my crucial Facebook Account?

I have been restricted and unable to communicate due to expressing my opinions about a certain group. I am a 70-year-old Vietnam combat veteran with a friend currently in a critical situation, and I am struggling to reach their family. I urgently need assistance in this sensitive matter. Please respond promptly. Thank you. Bobby Brooker

I recently updated my two-factor authentication cell phone and have been stuck in a loop with codes. I followed Apple's advice to reset my devices, which led me to no recognized browsers. I submitted my government ID and received a message stating it was fake when I selected the option to provide a photo, attaching my auto insurance card. I am now worried about the security of my ID information. This situation has become unsettling, and I would appreciate some assistance. Thank you. - LM

Hello, my name is Cecelia Obom, and I previously shared my writings on Facebook last on May 30, [redacted]. As 'THE✝SCRIBE in ColdEngland, my posts often begin with "Aka...✍" to sign off. Unfortunately, I'm facing an issue where my account has been inaccessible, and Facebook keeps redirecting me to bogus accounts with my photos that were uploaded without my consent. Despite deleting over 30 pictures, I'm worried about my real account and all my writings, especially on topics like 'Henry Berry's Eradication Of The Hebrews Light,' 'Game Of Thrones,' and family love and marriage posts. I'm seeking guidance on how to recover my genuine account and writings from Facebook. Additionally, I have a Facebook page, and I'd like to know where all of this has gone. Thank you.

I created my Facebook account around 2[redacted]. Since then, I have updated my email address and phone number. Unfortunately, my old phone, which was logged into my account, is no longer working, and I now have a new device. I am unable to receive the validation code because it is being sent to my old email and phone number listed below: Email: [redacted] Phone: [redacted] I have no way to access these old methods to verify my identity and access my account. I kindly request assistance in logging into my Facebook account to update the email and phone number associated with it. Any alternative recovery options would also be greatly appreciated.

My account was compromised on May 29th. The email and password were changed without my knowledge. I realized this just today when trying to recover it, but the verification code is being sent to an unfamiliar hotmail.com address. Despite my efforts, I have been unable to regain access. I received email alerts in my gmail account about suspicious logins on May 29th from Valenzuela and Quezon City in the Philippines on a Nokia and Facebook for Android devices, respectively.