The following are issues that customers reported to GetHuman about Facebook customer service, archive #627. It includes a selection of 20 issue(s) reported May 31, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir/Madam,
I am facing a distressing situation due to my Facebook account being blocked. This account is of immense importance to me as I have maintained it for the past 13 years. The current circumstances have led me into a deep state of depression.
I hail from Kashmir, where the situation is already challenging. I want to clarify that sharing or posting does not mean I support any harmful activities. My account does not contain any content that violates Facebook's regulations. I have valuable connections with old friends through this account, and losing it is a significant loss for me.
I have already submitted my ID proof for verification. I request your kind assistance in resolving this matter promptly to alleviate the mental strain I am experiencing.
Account Name: Meer Immy
Email: [redacted]
Country: India
Reported by GetHuman-miremraa on Friday, May 31, 2019 4:36 PM
Hello all. I encountered an unexpected issue this past Tuesday when my Facebook account was disabled. After carefully reviewing their terms and conditions, it appears I have not breached any regulations. My activity on the platform has solely consisted of sharing family photos, avoiding any controversial topics.
In an effort to resolve this matter, I followed the procedure outlined by Facebook, submitting the necessary form along with a copy of my passport for identification verification. Typically, this is the protocol for accounts flagged as suspicious. Despite taking these steps nearly a week ago, I have yet to receive a response or regain access to my account. Unfortunately, alternative methods of communication with Facebook seem unavailable.
If anyone has encountered a similar situation or has any advice to offer, I would greatly appreciate the assistance. Thank you.
Reported by GetHuman3010647 on Friday, May 31, 2019 4:45 PM
Hello, I'm Davit G. My account was disabled recently due to multiple accounts. I tried to delete my old account and create a new one. While trying to add friends and manage pages, Facebook asked for a photo to verify my new account. After days, my account was disabled. I contacted Facebook using my old email but to no avail. I used the account recovery form multiple times with no success. I deleted the old account but need the new one restored under "[redacted]". I've reached out to various email addresses for help. I need my account back for promoting my pages. I'm hopeful for a positive response.
Reported by GetHuman-davitgh on Friday, May 31, 2019 6:11 PM
I reviewed the rules and policies on Facebook's Help Center. I recently shared a photo of topless actress Bai Ling in the "We Love Amazing Girls" Group, which was promptly removed, and I was subsequently blocked for violating "Community Standards." The photo was tastefully done, with Bai Ling covered and no explicit or sexual content visible. I am puzzled as I've come across significantly more revealing and explicit images on Facebook that were not subject to such action. I sourced the photo from Listal.com, a site with similar guidelines to Facebook. I fail to comprehend why my post was singled out as inappropriate when it was artistic, respectful, and in no way lewd.
Reported by GetHuman2993301 on Friday, May 31, 2019 7:40 PM
Subject: Important Notice Regarding Your Facebook Account
Dear User,
We would like to inform you that your Facebook account has been disabled due to violations of our Statement of Rights & Responsibilities. As outlined in the agreement, any infringements on intellectual property rights or unlawful actions are strictly prohibited. Upon receiving a valid claim of infringement, we take immediate action to remove the content and may terminate the accounts of repeat offenders.
After prior warnings regarding infringement activities, we regret to inform you that your account has been disabled. Consequently, you are no longer allowed to access or use Facebook.
Thank you for your understanding and cooperation.
Reported by GetHuman3002305 on Friday, May 31, 2019 8:51 PM
Hello, I need assistance with blocking a family member. Their son has repeatedly visited my work website, as evident from the traffic. Additionally, there were logins to my Facebook account from Portland, OR where he resides. I have changed my Facebook password to a highly secure one. I am seeking help to block this family because the son posted a defamatory story about me on Livejournal under the username lorelyne1. Despite being married, he continues to harass me without reason. His parents also access my Facebook on his behalf and seem to condone his actions, dismissing it as normal male behavior, which is very concerning. I have identified all of them and have screenshots of their profiles and locations. They initially blocked me to lurk on my profile at their convenience. Please assist me in blocking all five of them. Thank you.
Reported by GetHuman-lorikra on Friday, May 31, 2019 8:53 PM
It's frustrating dealing with Facebook and their ineffective policies. Despite their claims, they haven't resolved the issues with harmful users on the platform. It's strange how they keep insisting my name hasn't been rejected but prevent me from using Facebook. I suspect someone is maliciously targeting my profiles. Facebook needs to reconsider their actions before hastily removing me. It's comical how they treat me as if I'm a criminal. In time, I will prove them wrong and silence those who find my absence amusing.
Reported by GetHuman-ad_pope on Friday, May 31, 2019 9:02 PM
I signed up with my personal email and full name as Andrea Kay Avila but didn't have a profile picture. While my account was private, I could use the marketplace icon. Later, when I made it public, the icon disappeared. After my unsuccessful attempts to fix this by following online guides, Facebook disabled my account. They asked for my ID picture to verify my identity, which I sent, but my account remains disabled. I had to create a new account using my work email because I couldn't reuse my personal email. Even with a profile picture, I still can't access the marketplace and have issues with Messenger. I just want my first account disabled and possibly merge it with the second one to access the marketplace on Facebook. It's quite a mess. Please assist!
Reported by GetHuman3012439 on Friday, May 31, 2019 10:01 PM
Hello,
I encountered an issue when trying to access my Facebook account. Upon logging in, I received a message stating that recent activity may have affected the security of my account, resulting in it being blocked. To regain access, I am required to undergo a security check or review recent login attempts. I clicked on "continue" and was prompted to choose a security confirmation method. The only option available is to ask a friend, which poses a challenge as these friends are no longer in contact with me. Is there an alternative security method I can use, such as providing my date of birth or selecting Facebook friends who are still in touch with me? I am seeking assistance to restore access to my account as I find it puzzling that I cannot get in despite using the correct password. Thank you.
Reported by GetHuman-fadil_fu on Friday, May 31, 2019 10:19 PM
I have been attempting to create and utilize Facebook for the past few weeks to establish a small resale market. All my other sites are functioning properly, but I've had two accounts disabled without understanding the reason. It's crucial for me to connect with friends and family through this platform, as I find it user-friendly. This situation is causing me extreme stress. My name is Tiffany Allensworth, and you can reach me at bringitbacktolife@icloud or call [redacted]. I have active pages on eBay, PayPal, Pinterest, Etsy, Instagram, and other selling platforms without encountering any issues. My birthday is on 2/28/84. Please assist me promptly to avoid going through this frustrating process again, which is affecting my customers, friends, and family. My mother is Kim Meyers, formerly Decker, and my address is [redacted] East Canton Street, Lewistown, Missouri, [redacted]. Thank you.
Reported by GetHuman3012676 on Friday, May 31, 2019 10:55 PM
I recently discovered that my email address was hacked. As a precaution, I created a new email account with a stronger password and updated it on my Facebook profile while removing the compromised one. Regrettably, I accidentally discarded the list of passwords a few days later. To regain access to my Facebook account, I attempted the recovery process. However, after encountering difficulties providing an ID, I opted for the trusted contacts method since I am still logged in on some devices. Unfortunately, there was a recovery number error with one of the contacts. Subsequent retry attempts were blocked due to exceeding the limit. Even after waiting for a day and later a week, I am still unable to progress in the recovery process. Currently, the system is not prompting me for trusted contacts or an ID. I am in urgent need of assistance to regain access to my account.
Reported by GetHuman-scrchy on Friday, May 31, 2019 11:22 PM
Hi, I have a serious problem and need help. I am unable to access my boyfriend's Facebook account because it indicates that the password was changed three weeks ago. He hasn't logged in since he went on a training on March 26. When I tried to log in, I couldn't recall the password, and Facebook sent a reset code to his phone. However, I hesitated to use the code. Recently, on May 29, I tried the previous password without success. I am unable to remember his Yahoo mail password, and his alternative email is not confirmed. It's crucial for me to regain access to his Facebook account as it contains important files for his applications. Your assistance in recovering his account is greatly appreciated.
Reported by GetHuman-flrinogi on Friday, May 31, 2019 11:35 PM
Hello, I am facing a serious issue and need assistance. I am having trouble accessing my boyfriend's Facebook account. His account name is Rino Gie Fernandez Florida. It seems the password was changed three weeks ago. He last accessed his account before going on a training on March 26 and hasn't logged in since. I attempted to access it with the password I remembered, but Facebook sent a reset code to his phone number. I hesitated to input the code due to fear of the consequences. When I tried to log in on May 29 with the same password I used on March 30, it said the password had been changed 3 weeks ago. Unfortunately, I cannot recall his Yahoo mail password, and his alternative email is unconfirmed. His Facebook account holds vital documents for his applications. I suspect it has been hacked as the mobile number linked to the account is missing. Assistance in recovering the account would be greatly appreciated.
Reported by GetHuman-flrinogi on Friday, May 31, 2019 11:42 PM
Someone has been accessing my Facebook account without my permission and using it to log into other apps. Despite changing my password multiple times, they still manage to gain access. Additionally, I am unable to remove saved addresses that allow easy access to my account or change settings to prevent logins from unrecognized devices. I have tracked the IP addresses used by the unauthorized person to log into my account through Spectrum Internet. I am concerned about the security implications of this and want to know if it is possible to trace these IPs to identify the culprit or discover if other users are logging in from the same IPs. I am also puzzled by the limitations in changing certain security settings on my Facebook account.
Reported by GetHuman3012887 on Friday, May 31, 2019 11:56 PM
A few years ago, I converted my personal profile to a page. I have been unable to access my personal profile from a desktop computer since then. Although I can still view it on my mobile phone, I can't access it on my desktop. I believe I cannot switch back from a page to a personal profile. When I try to download the information from my Facebook page, it says, "Download is not available from this account." Is there a way to merge the two back into a personal profile without losing the information on the page if I delete the personal profile on my mobile? I prefer to keep the page information and transfer it to my personal profile or a new one. Unfortunately, I don't see how this can be done. The situation is frustrating, and I regret the conversion. Could the problem be that I use the same email to log in to both the personal and the Facebook page? If so, how can I correct it? I apologize for the multiple questions. Ultimately, I want one personal account without a page. It appears that I have a hybrid account. I need guidance on how to proceed. Thank you in advance to anyone who can help me with this matter.
Reported by GetHuman3012911 on Saturday, June 1, 2019 12:01 AM
I received money through Facebook, tried to transfer it to my PayPal account but encountered issues. Even when I added my girlfriend's PayPal card, the transfer did not go through. After removing my PayPal account, I received an error about the billing agreement being canceled by Facebook. I attempted to re-add the PayPal card, but kept getting an internal error message that only allowed me to close the window. The money I received is still pending. I need Facebook to contact me directly to resolve this situation and release the funds. I am open to any means necessary to receive the money owed to me.
Reported by GetHuman-yansoe on Saturday, June 1, 2019 12:47 AM
I've been away from Facebook for about a year and a half. I'm having trouble logging in using my username ([redacted]) and password. When I try to log in, it asks me to confirm my identity. It prompts me to get a code sent to my old phone number, which I no longer have access to. I tried to ask my friends for help, but I don't have their contact information. I also tried uploading my photo ID twice, but I'm still unable to access my account. My new phone number is [redacted], and I still have access to my original email. Can someone please assist me with this issue?
Reported by GetHuman-njoboram on Saturday, June 1, 2019 4:46 AM
I'm having trouble accessing my Facebook account as it has been disabled. I use the email address [redacted] I recently moved to Thailand and suspect this might be the reason for the disablement, as I had no issues while in the US. I can log in using my phone number, but I'm unable to see my friends on the account. I would be grateful if you could reactivate my account [redacted] so I can reconnect with my friends. Thank you.
Reported by GetHuman-crlstpia on Saturday, June 1, 2019 5:39 AM
I am having a frustrating situation with my Facebook account. Recently, my mother has taken control and made changes to the point where I can no longer access it. Despite knowing all the information for the account, I am unable to log in after an incident involving posting inappropriate content. I have moved to Indianapolis from Gary, Indiana and attempted to reset my password to regain control but received an error message stating my email does not belong to any Facebook account. I am feeling angry and desperate as I have been trying for days to access my account without success. The system is sending verification codes to an unfamiliar email address, which adds to the confusion. I had just started building a fan base and now my mother is interfering. Your assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman-paulmlar on Saturday, June 1, 2019 8:11 AM
Hello,
I established the "Rocket League - Trading PS4" group about two years ago, and I collaborated with Albert to manage it. However, I have evidence, our conversations, to show that I am the original creator. It seems that Albert has blocked me on Facebook, where the group was created using the account "Ofek." I am requesting to regain control of the group as the sole manager, with the current administrator reverting to a regular member, as per the original setup. I have more evidence to provide if necessary. Kindly consider my request. Thank you. For additional proof, feel free to contact me at [redacted] I can send more information and images via email if needed.
Reported by GetHuman-ofekrrr on Saturday, June 1, 2019 8:45 AM