Facebook Customer Service Issues

Hello, I am trying to assist in recovering an account for a friend. The login email is [redacted] My friend is not familiar with English and computers, so I am lending a hand. Unfortunately, he forgot his password, and I guided him through changing it. However, when he attempted to log in with the new password, Facebook requested additional verification through methods like identifying friends' photos or comments, which he couldn't do correctly. The last option to verify via phone or computer is no longer available. Is there a way you can help us recover his account? I have access to his phone and email if required for the recovery process.

Since late [redacted], I have been facing ongoing harassment from a Facebook employee, leading to severe disruptions in my business. Despite having a page with 72,[redacted] likes, the reach has been limited to only 10-14 people, even after paid promotions. While I have adhered to all Facebook guidelines, my posts are either deleted or subject to bans every two months. This individual has also targeted my other pages and disrupted the functionality of Facebook plugins on my website since [redacted]. The stress caused by this situation has taken a toll on my health, resulting in a heart attack and ongoing chest pains and stress eczema. Despite numerous complaints and requests for assistance via Facebook's help panel, I have yet to receive any support. I possess ample evidence, including over [redacted] screenshots and medical documentation, to substantiate the harassment. I am reaching out in hopes of finding someone willing to address this issue promptly. Sincerely, Krzysztof S. My login: [redacted] Pages name: ostro18.pl URL: [redacted]

You have made alterations. Previously, I could privately message friends with ease by clicking a button at the bottom of the screen. Now, I am prompted to sign up for Messenger. Have you ever heard the saying "if it ain't broke, don't fix it"? I had doubts about trusting you initially, and these changes from simple to 'difficult' only reinforce this. On Facebook, I receive too many emails (including one from a distant cousin congratulating my grandson on his graduation) notifying me about messages. I have learned to disregard anything not from family. It appears you are indifferent. Perhaps this highlights a gap between your generation and mine. In the past, businesses cared about their customers. Or maybe I am just resistant to change.

I was blocked from posting for 24 hours because I used the word "chink." Yet, I noticed a post yesterday with the word "nigga" and wonder if they were penalized. I couldn't find it to show you, but when I do, I'll make sure to send it. This situation is frustrating as I witness all sorts of slander on Facebook daily. Will you need to shut down Facebook for this issue now? It feels like an infringement on our freedom of speech. I hope those responsible for monitoring content aren't the ones inhibiting our rights. There are numerous respectful ways to identify the diverse human populations on Earth.

I have been in Facebook "jail" two or three times for posting what I believe to be the truth. Lately, I've been getting a strange pop-up message saying I am typing too fast after just one keystroke. I only use two fingers to type, so I'm not sure why this is happening. It feels like Facebook is monitoring my every move, even though I am simply expressing my opinions. I don't think it's fair that my posts are being scrutinized in this way. It seems like Facebook is watching my every action, which goes against my rights as a citizen. I am tired of feeling like I am being spied on and censored while others who are actually committing crimes get away with it. People are starting to lose trust in Facebook due to these practices. I hope that there will be an alternative platform without all this intrusion and corruption.

I need help with removing a city name. While setting up a business page, I had to select business categories and specify a city location. This led to the city name being displayed prominently on the page, such as "Shopping & Retail in city name." Although I managed to change the category to "Collectibles store," it still shows as "Collectibles store in city name." Since my business is solely online, I want to remove the city name as it deters visitors. I wish to display a label like "Online Collectibles Store" or "Online Philatelic Store" without the city name attached.

I lost admin access to my Facebook page "Kill the Heroin Epidemic Nationwide," with over [redacted],[redacted] followers. I received an invitation from someone offering payment for ads using Instant Articles, but it turned out to be their Business Manager instead. It seems they misled me by pretending to be associated with Instant Articles. I lost access after adding them as requested. Although I added myself back through my backup account, I lost access again this morning at 11:30 AM. They have removed many posts and changed both the profile and background pictures. I urgently need assistance as I am the sole creator and admin of this page and never shared ownership with anyone else.

I suspect my account has been compromised. I can access Messenger but cannot reach my profile. Despite following the troubleshooting steps, I've been unsuccessful. The phone number is correct, but the backup email displayed is unfamiliar. Last week, I was suddenly logged out of my account after accepting a friend request from someone whose account was hacked. My email is [redacted], with a backup email listed as either [redacted] or [redacted] The phone number associated with the account is [redacted]. I urgently need assistance as I conduct important business through this account.

I need all my Facebook pages under the name Wendy Cass with the address [redacted] Logan Lane and the email address [redacted] deactivated. I was scammed on 6/9/[redacted] by someone pretending to be a friend who had apparently received a grant and offered me a link to apply. Unfortunately, I fell for it and shared personal details. This scammer even used my account to try to scam my friends. Now, my account is being shut down for using the wrong name. I want all my profiles deactivated immediately to prevent further scams. If you need more information, please contact me at [redacted]6.

I am reaching out for help because my Instagram account was hacked, and despite my efforts, I have not received any response from Instagram support. The hacker changed my username from @ carolynciafardoni to @ shad_5386__weldon and also changed the associated email address. I am concerned about the hacker potentially deleting my account and accessing my personal information. I have already reported the issue and submitted a photo of myself with a verification code provided by Instagram but have not received any update in over 24 hours. I would greatly appreciate it if there is any assistance available to address this security breach and help me regain control of my account.

Recently, I experienced cyberbullying in a group called "Top Tier /b/ Cringeposting." They shared a screenshot from Christopher D. without my consent, leading to hurtful comments labelling me negatively. Threatening legal action forced the removal of the post, but the damage was done as people continued harassing me. False claims circulated, and my photos were shared with derogatory remarks. Another person, Serena, falsely accused me of messaging her, adding to the harassment. Despite clarifications, the bullying persisted, even escalating to threats of discovering my home address. To my dismay, my Facebook account was deleted due to false reports. Losing access to cherished family memories and feeling unsafe, I plan to relocate and change my name legally. Thank you, Facebook, for this distressing experience.

My name on my account is MaryAnn Hilton. I have been contacted by Facebook about Justice Kitts who has taken my email and photos and is using them as hers. This is the third time this has happened, and I need my account back. I do not want to start over again. It feels like identity theft, and I am prepared to take action if needed. Let's resolve this peacefully. Please make her stop using my information. When I log in, her name displays like I am Kitts, which is incorrect. The photo in the foreground is of my late parents. I hope this information is sufficient, but I am willing to cooperate. I have faced enough losses as a Facebook member. Please reach out to me. I had a similar issue about a year ago, and I don't want to be ignored again. How does this happen with your security measures? I have already updated my email to [redacted]

My Facebook account was hacked by my ex-boyfriend, and due to a legal injunction, we are not allowed to communicate. I have been trying to reach out to you for a month now to resolve this issue, but it's becoming more complicated. I own the original page, yet he has changed it to a new one. I have provided my driver's license to prove my identity, but the problem persists. Please delete the fraudulent account and help me regain access to my lost memories and family photos. Thank you.

I need help regaining access to my email and Facebook accounts. My ex took control of my Gmail account [redacted], linked to my Facebook. I created a new Gmail account [redacted] but still can't access Facebook. I then made [redacted] and [redacted] but got locked out of one. Now, I only have [redacted] left. Please assist as my ex, who has been abusive, has consolidated all my accounts. Please contact me at [redacted]. Thanks.

I recently received a Facebook friend request from someone with a profile that seemed suspicious. The person had limited information available, one profile picture, and no other photos. After sending a message, suspecting the profile may not be legitimate, I questioned the individual about military specifics, which seemed to unsettle them. I am cautious about such interactions and believe this individual may be deceiving others, possibly from overseas and seeking financial help under false pretenses. I hope Facebook can investigate and take necessary actions to deactivate the account, block the email address, and prevent further misuse of the platform. Thank you.

I am currently unable to access my account despite changing my password. When my friends attempt to search for my account, it appears to be unavailable. I am in urgent need of assistance to regain access. Despite completing all security questions, I encounter issues when proceeding further; a screen indicating a lost connection appears. My account is under the name Dena May, linked to the email [redacted] Although I receive a code when sending requests to my email and phone number associated with the account, the process leads to security updates that I fulfill correctly, yet the account remains inaccessible. This problem has persisted for over a week, and I kindly request prompt resolution or assistance.

I have a concern to address regarding Facebook. I find it frustrating that my account was locked for using inappropriate language, while the platform allows content depicting violence. The inconsistent enforcement of rules is evident when certain derogatory terms are penalized, but others are not. It seems like there is a bias towards certain groups and ideologies, which is disappointing. I feel that Facebook is prioritizing the wrong issues and silencing speech unfairly. I hope this feedback is considered constructively for the improvement of the platform. Thank you.

In September, I relocated from Akron, Ohio, to Hawai'i. Recently, having obtained a new phone with a local number, I overlooked updating my Facebook account. On May 21st, [redacted], my account was hacked by someone who acquired my old number. Despite my attempts, I couldn't recover it due to forgetting my password. I proceeded to create a new account with the same name and picture. However, I believe there is confusion as I am being mistaken for the hacker. I reported the issue to Facebook and Messenger on May 21st, requesting the deletion of my old account. Unfortunately, I am now unable to access Facebook at all. I kindly ask for assistance to resolve this matter. I can be reached at [redacted] for verification. Your prompt help is greatly appreciated. Thank you for your time.

My name is Hannah McPherson, and I encountered a security breach on my account last week, which I managed to recover. Unfortunately, it was hacked again this past Saturday, and my attempts to regain access have been unsuccessful. When trying to reset the password with the code sent via text, the system erroneously indicated that I had made multiple failed attempts when it was actually my first try. Furthermore, my phone number has been removed from the account, preventing me from receiving recovery codes. The email addresses associated with my account, a defunct Hotmail and an outdated university email, are inaccessible to me now. Friends have alerted me that my account is sending out spam messages. I would appreciate any assistance in restoring access to my account.

I created an account over 10 years ago, which I keep private due to instances where unknown individuals accessed my personal information from public posts and used it against me. Recently, I commented on a post by Inti Asprilla, a politician in Colombia, and faced accusations of having a fake account from people who disagreed with my views. Despite having legitimate ways to verify the authenticity of my account, I found myself blocked instead. I believe this action was unfair, taken merely because a group of individuals attempted to pry into my private profile. For the record, my name is Heidy Carolina, with "Caro" being my nickname, permitted by Facebook's policies as it is not false.