Facebook Customer Service Issues

Hello, I registered for an account, but it keeps getting disabled, and I don't understand why. I believe I have not violated any rules. Despite confirming I'm not a robot and providing numerous photos of myself, Facebook has not responded. I'm launching a new business and urgently need to be active on Facebook. Initially, I used the email [redacted], but Facebook claimed it was in use by someone else, even though I could send and receive emails. I faced similar issues with Instagram using that email. I switched to [redacted], which was accepted by both, but I got blocked again. I seek clarification on my mistakes. Thank you.

Last night around 10 p.m., my Facebook account got hacked. It was unexpected. While I was scrolling through my feed, I suddenly got logged out and prompted to sign in again. However, when I tried, it claimed my password or email was wrong. Upon attempting to reset, I discovered that the recovery email had been changed without my knowledge. Previously, my account was linked to my iCloud on my iPhone, which allowed me to receive notifications and updates directly in my email. Unfortunately, that connection has been disrupted, and even my recovery phone number has been altered. This situation is concerning to me because my Facebook is integral, and I fear the hacker might misuse it by posting inappropriate content or sending messages to my friends. I urgently seek a resolution to this issue.

I recently uploaded videos on Facebook and acknowledge that I unknowingly violated copyright policies of a company, resulting in a warning of potential account disablement. I have not continued to post infringing content and intend to promptly delete the older videos. I request a 24-hour access to remove the content and ensure compliance thereafter. I want to clarify that my actions were not intentional and were meant for entertainment purposes. I was unaware of the copyright violations at the time. Please reinstate my access briefly so I can address this issue. If I fail to do so, I understand the consequences. Thank you for your understanding.

Hello, I recently tried to change my username from "LikhanAnon" to "likhananon" but encountered some issues. Initially, when I attempted to make the change, it informed me that "likhananon" was not available. To troubleshoot, I then temporarily set a random username and attempted to switch back to "likhananon," only to find that both "likhananon" and "LikhanAnon" were now unavailable. To confirm the availability, I checked facebook.com/likhananon and facebook.com/LikhanAnon, and verified that these usernames are open. Can someone assist me in updating my username to "likhananon"? Thank you.

Last night around 10 pm, while I was browsing my Facebook feed, I suddenly got logged out and prompted to sign in again. However, despite multiple attempts, I was unable to sign back in as the recovery email and contact number had been changed. After numerous unsuccessful tries, I managed to log in successfully only to find a different account name and an empty account. Strangely, when I viewed my profile from my mom's account, everything appeared normal. Please assist me in resolving this issue promptly as it is crucial to me. Thank you.

I suspect I have fallen victim to a scam involving two individuals - one posing as a friend, who I now realize needs to be verified, and has swindled me out of a significant amount of money. The scam revolved around winning a Facebook Lotto prize of $[redacted],[redacted], for which I was told to pay a $5,[redacted] fee. As the process unfolded, a requirement for an additional $9,[redacted] insurance fee on delivery day raised suspicions. After negotiations, this amount was reduced to $[redacted], but then a new demand for a $2,[redacted] insurance fee surfaced when a new money order was introduced. I am heading to the bank to explore borrowing the money, but I refuse to pay. I plan to pursue an investigation against these individuals for not only being con artists but also potentially utilizing my friend's identity. I have meticulously retained all evidence for authorities to conduct a thorough investigation.

I encountered some minor issues with Facebook, like falsely indicating new messages. Consequently, I uninstalled and reinstalled both the Facebook and Messenger apps. Upon logging back in, an authentication code was required. Despite multiple attempts to enter the code sent to my phone, it was never accepted. Even after trying the "resend code" option, I faced difficulties. Presently, the system does not send any codes, at times mentioning excessive requests. It has been over 2 days with no progress. I followed the procedure to email a copy of my ID for verification, receiving a message confirming successful submission with the promise of a prompt response. However, I have not received any reply yet. Since I use Messenger for business communication, resolving this matter swiftly is vital to me.

I am unable to access my account. I received a phishing notification from Facebook instructing me to change my password. After following the link and identifying photos of recent conversations, I changed my password. Unfortunately, my computer did not save the new password, and I failed to write it down. I have sent two emails with screenshots but cannot log in as the email is inactive, and the system does not allow me to verify through photos or friends. I am locked out of my account. I reported the potential hack to Facebook when a friend mentioned I was still logged in. I have not received any response since then. Please assist me in resolving this issue. My account was under the name Erik Von Mantis and the email was [redacted]

I am currently unable to access my account. I recently received a phishing notification from Facebook instructing me to change my password. Following the link provided, I was asked to identify photos of people I had recently talked to, after which I changed my password. Unfortunately, my computer did not save the new password, and I failed to record it elsewhere. I have already sent two emails along with screenshots, but I am unable to log in because the email associated with the account is no longer active, and your system is not allowing me to proceed with the identification process. A friend mentioned that my account was still logged in, indicating a possible hacking, so I reported this to Facebook. However, I have not received any response yet. My account, under the name Erik Von Mantis, had the same password for years until the phishing incident. If it were not for that false notice, I would not be facing this issue. My email is *****@***.com.

I have been using Facebook for an extended period with the account ID: Hamze Salman. Recently, when I attempt to search for my account name from another account, the ID name has been changed to M. F. Abdul Hamid inexplicably. I suspect my account may have been hacked or accessed without my permission by someone else. I am currently locked out of my account. I attempted to reset my password using my registered email linked to my Facebook account, but the issue is that it is an old email that I can no longer access. This has left me in a difficult situation. I have reached out multiple times through feedback channels without receiving any replies or solutions from Facebook. I request that my account be either deleted or restored with maximum security measures in place. This situation is causing me significant frustration, and I am earnestly awaiting your response with a satisfactory solution. I hope for prompt and effective assistance. Thank you.

Hello, I requested the security code three days ago to access my account. After switching from an iPhone 6 to an iPhone 7, I tried logging into Facebook and Messenger, but I'm unable to proceed without the code sent to my number ([redacted]2) by SMART. I've been waiting for days, but the code has not been received. My number is working as I can receive texts and calls, but Facebook seems to have issues sending the code. Access to Facebook is crucial for me as I rely on it for various apps like Spotify. It is also essential for communicating with friends and classmates. I value the convenience Facebook offers, and I hope to resolve this issue promptly. If additional identity verification is needed apart from my ID, please advise. Thank you and stay blessed.

Hello, I am seeking assistance as my account was disabled without reason. I never posted anything that violated the terms. The last access I had was on Friday, March 22nd, [redacted], but when I checked on Saturday, it was disabled. The initial email used was [redacted] before changing to [redacted] I utilized my iPhone 6plus and computer to access the account. The former username was @california.inc, later changed to @nbas0sa. I put a lot of effort into this account and am willing to provide a valid ID if needed. Initially a California picture page, it transitioned to a personal page in late [redacted]. Thank you for your time.

A few years ago, my mother passed away and there seems to be confusion about an inheritance account. My older brother obtained access to her account, which I used to manage and was the only one besides my mother with the password. I believe he did this to manipulate me and hide potential evidence. I am requesting to regain control of the account and retrieve any deleted messages for analysis. My mother's email associated with the account is [redacted], and her Facebook account is under the name Yaffa Doganis. I can verify the password I used to assist my mother before my brother intervened. Please contact me to discuss next steps.

Since last Friday, I have been receiving text messages from an individual claiming to be from Facebook, stating that my profile has won $[redacted],[redacted] as part of a selection of five winners. They requested that I purchase gift cards totaling $[redacted] to update my prize certificate. Despite my refusal and suspicion that it's a scam, they persist. Even when Mark Zuckerberg himself allegedly reached out, I remained skeptical. The texts insisting it's genuine continue multiple times daily, with promises to help cover fees for the "winner certificate update." I'm curious, does Facebook truly run a lottery where random profiles are awarded such large sums of money? Can I rely on the authenticity of this situation?

I enabled two-factor authentication on my Facebook account a week ago. The six-digit codes they sent were not working. I went through their recovery process by submitting the required identification (my US passport photo and a photo of me holding a sign with a code they provided), but have not received any response. Now, they are asking me to log in from a PC I used before. Despite following all these steps, I still have not heard back from Facebook and cannot access my account. I am asking Facebook to either reactivate my account since I provided the requested identification or provide a reason for not reactivating it.

I have encountered difficulties with my Facebook account lately. When I log in, my profile page only shows a couple of recent posts and then nothing, giving the impression of a new account. Similarly, my home page won't display any posts, not even those of profiles or friends I follow. It seems stuck on loading. Furthermore, the friend requests, messages, and notifications tabs in the upper right corner keep loading endlessly. These issues arose after I passed [redacted] friends and started receiving excessive messages, calls, and invites. I suspect this overload caused the problems. Although I have blocked many of these individuals, I am unable to unfriend them. Clicking on their profiles and attempting to unfriend them doesn't yield any results. I am unsure if my account was hacked or if it's a technical glitch. I seek assistance from Facebook to restore my account functionality. I would appreciate it if, with my authorization, Facebook could help unfriend those on my blocked list to alleviate the issue. Your support in resolving this matter would be greatly appreciated.

You removed my story "Cut Chi, the thousand mile tunnel to Hell" from Facebook due to your "Fact Checker" process. Facebook shouldn't censor content like a news outlet. CuChi Tunnel exists, and tours are available. My free speech is being violated; Facebook isn't a news platform. People don't rely on FB for news. Reinstating my story is crucial as I'm not making money off it. It's my Facebook, not yours. Please restore my story to my page immediately and refrain from meddling. It's my social space, not for your fact checkers. I put effort into that story, and it shouldn't be discarded.

I am struggling to access my accounts, and I keep getting locked out. As an elderly and disabled individual, my Google account is my main means of communication. Due to medication side effects, I am experiencing memory loss and cannot afford to wait 3-5 business days for a resolution. After being locked out for 2 days, my driver's license was only recently submitted as verification. These accounts are vital for my communication tools, not for leisure. Google holds my contacts, which inhibits me from utilizing my new Outlook email fully. This situation severely hinders my communication abilities. Despite my frustrations, I need swift support to regain access.

Hello, I am experiencing issues with my account on Facebook. It has been disabled or put on security check for a few weeks. Initially, I did not receive the confirmation code they sent to my registered number. I tried creating a new account with the same number as suggested online, but instead of regaining access, my number was removed from my account. I have since created multiple accounts with different numbers using the same name and photos, but they all get disabled within a day or two. I no longer have a registered number on my real account and I cannot regain access to it. I apologize if I have violated any of Facebook's privacy policies and promise not to do so again. I kindly request assistance in recovering my account, which I have been using for nearly a decade. I am willing to adhere to Facebook's standards going forward. Thank you for your help. Sanoop Mohan

Dear Facebook, I am writing to inquire about the recent disabling of my Facebook account. I primarily use Facebook to view photo posts and read newspaper articles. Being 68 years old with minimal family and friends, my interactions on the platform are mainly related to sharing political opinions and compliments to my favorite media hosts from select cable news networks. I also use this platform to reach out to my Congressmen. I make an effort to ensure that my comments are respectful and in alignment with your community guidelines. If I have inadvertently breached any terms, please inform me so I can correct my usage accordingly. I value the service Facebook provides for keeping up with world news and sharing photos. I kindly request the reactivation of my account. I am willing to provide additional identification if needed to verify my authenticity and compliance with your policies. Thank you for your attention to this matter. Sincerely, William B. Gig Harbor, WA