Facebook Customer Service Issues

Archive 1793

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1793. It includes a selection of 20 issue(s) reported July 19, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hallo, ich bin Zelihaa. Seit drei Wochen kann ich nicht mehr auf mein Facebook-Konto zugreifen. Ich habe bereits mehrfach versucht, mein Passwort zurückzusetzen, aber erhalte ständig die Fehlermeldung "falsche E-Mail-Adresse". Ich habe sogar versucht, mein Profilbild zu überprüfen, aber das hat auch nicht geholfen. Ich nutze mein Facebook-Konto schon seit Jahren und möchte gerne eine Lösung finden, um mich wieder einloggen zu können. Ich bin 47 Jahre alt und habe am 12. März Geburtstag. Seit [redacted] benutze ich mein Facebook-Konto. Vielen Dank und freundliche Grüße, Zelihaa.
Reported by GetHuman-zelihaca on Wednesday, July 19, 2023 11:04 AM
My Facebook account has been hacked and appears to be under someone else's control. I have attempted to reset passwords and use two-factor authentication, but the system is requesting an authentication method I did not set up. Despite selecting text message verification for a 6-digit code, I am not receiving any codes. Additionally, I am unable to create a new account. I would appreciate help in recovering the account, but if deleting it is the only solution, I am willing to proceed with that option. It's concerning to think that someone may be misusing my account, and I would prefer to begin afresh.
Reported by GetHuman-jpolkvb on Wednesday, July 19, 2023 2:59 PM
Dear Facebook Team, I am currently unable to unlock my Facebook account as it requires me to confirm my identity, but I do not have the necessary documents. This account is crucial to me, so I kindly request that Facebook provides alternative options such as sending a code to my phone or email to regain access. I would greatly appreciate your assistance in unlocking my account promptly. Account Information: Full Name: Dip B Email: [redacted] Password: mapapa098765
Reported by GetHuman-rdio on Wednesday, July 19, 2023 7:13 PM
Hello Facebook Review Team, I am writing to address the suspension of my Facebook account. I have submitted an appeal for the recovery of my suspended account, but unfortunately, I have not received any response from the Facebook team. It has been a few days since the account was suspended, and if the decision is not resolved, my account may be permanently disabled. I kindly request that you please address this issue promptly and allow me to regain access to my account. Profile name: Dipanshu vs Email: [redacted] Contact number: [redacted]
Reported by GetHuman-ashuavsd on Wednesday, July 19, 2023 7:32 PM
A few days ago, I faced an issue logging into Facebook when it displayed that my password had been altered without my knowledge, indicating a possible hack. Despite my numerous attempts, my password was unsuccessful, and the associated email had been changed. After struggling through the help menus without success, the situation persisted the following day. When I attempted to reach out for assistance, I discovered a new profile under the name Sara Caviggia Clara, affirming a hack had occurred. Despite investing 6 to 7 hours trying to resolve the issue using available help menus, I remain unable to access my account. The system now identifies me as Sara Caviggia Clara when using my phone number for assistance, but denies my email address as unrecognized. I sought to recover my account by submitting my ID thrice but was repeatedly referred to as Sara, hampering my efforts. Your support in recovering my account would be greatly appreciated as I currently lack access to my Facebook profile. Thank you, Ron Caviggia.
Reported by GetHuman-rcaviggi on Wednesday, July 19, 2023 8:01 PM
Subject: Request for Review of Facebook Business Manager Account Restriction To the Facebook Support Team, I hope this message reaches you well. I'm contacting you regarding a recent restriction placed on my Facebook Business Manager account, which I discovered despite my inactivity on the platform for the past two years. I am eager to utilize my Facebook Business Manager for business page management and advertising purposes, but the current limitation hinders my access. I am confident that my account activities align with Facebook's regulations, and I am uncertain about the cause of the restriction. I kindly seek your aid in resolving this issue. Would you be able to review the restriction on my account (Business ID: [redacted][redacted]) and provide insights into the grounds for this action? I am dedicated to following Facebook's policies and guidelines and will ensure compliance moving forward. If lifting the restriction isn't feasible, I would appreciate your consideration in deleting my current Facebook Business Manager account. This would enable me to establish a new account while adhering to the platform's rules on singular account usage. I value the utility Facebook provides for my business activities and hope we can collaborate towards a solution that allows me to operate within the framework set by Facebook. Thank you for addressing this matter, and I await your prompt response. Feel free to reach out should additional details or clarification be needed.
Reported by GetHuman8513690 on Wednesday, July 19, 2023 8:40 PM
Hi, Since July 10, the email address associated with my account has been changed without my knowledge. I am unable to recover my account or reset the password as the security code is sent to an unfamiliar email address. This issue has prevented me from accessing my account, which is essential as I am a volunteer at an animal shelter. I kindly request your assistance in resolving this matter promptly. I am willing to provide evidence of the discrepancy in email addresses, along with a copy of my identity card if required. Thank you for your attention to this matter. Best regards, Patrick L. Drève du Bois des Moines, 11 [redacted] Bierghes Belgium Phone: [redacted]/[redacted] [redacted] ------------------------------------------------------------------------------------------------------------------------------------------------------ Bonjour, Depuis le 10 juillet, l'adresse e-mail associée à mon compte Facebook a été modifiée sans mon consentement. Je ne peux pas accéder à mon compte car les codes de sécurité sont envoyés à une adresse e-mail inconnue. Cette situation m'empêche de continuer mon travail bénévole dans un refuge pour animaux abandonnés. Je suis prêt à fournir des preuves de la différence d'adresses e-mail, ainsi qu'une copie de ma carte d'identité si nécessaire. Merci de votre aide. Cordialement, Patrick Louis Drève du Bois des Moines, 11 [redacted] Bierghes Belgique Tél. : +32 (0)[redacted] 60 59 98
Reported by GetHuman8513988 on Wednesday, July 19, 2023 11:14 PM
Hello Facebook Review Team, I am writing to address the suspension of my Facebook account. I have submitted an appeal for the recovery of my suspended account but have yet to receive a response from the Facebook team. It has been a few days now, and I am facing an issue with the decision made to permanently disable my account. Despite providing my government documents, I have not received any reply or resolution from Facebook. I kindly request your assistance in resolving this matter promptly so that I can regain access to my account. Thank you for your attention to this matter. Profile name: Aryan S. Email: [redacted] Contact number: [redacted]
Reported by GetHuman-ashuavsd on Thursday, July 20, 2023 10:17 AM
Hello Facebook Review Team, I am writing because my Facebook Account has been suspended. I have submitted an appeal for the recovery of my account, but I have not received any response from the Facebook Team. It has been several days now. I believe there may have been a misunderstanding that led to the suspension of my account, resulting in the threat of permanent disablement. I kindly request your prompt assistance in resolving this matter. I have already provided my documents for verification and I implore you to reconsider the status of my account. If not, I may have to delete my account and any associated accounts on Facebook. I appreciate your prompt attention to this matter as it has already taken a significant amount of time. I hope for a swift resolution so that I can regain access to my Facebook account. Profile name: Aryan Singh Email: [redacted] Contact: [redacted] Thank you.
Reported by GetHuman-ashuavsd on Thursday, July 20, 2023 10:34 AM
Hello, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account, stating it's against Facebook Community Standards. I have provided all the necessary identification to prove my authenticity. Kindly review my appeal and reactivate my Facebook account promptly. Thank you. Please open it at the earliest. Phone number: +[redacted]80 Email: [redacted] Name: V.P. Date of Birth: 15th March [redacted] Password: velpannerpmp
Reported by GetHuman-velra on Thursday, July 20, 2023 4:35 PM
I am currently facing difficulties accessing my Facebook account. After switching phones, I lost access to my 2FA and cannot log in. Despite entering the correct login credentials, the 2FA prompt remains a hurdle as I am logged out on all devices. Clicking on the 'need another way to authenticate?' link has unfortunately not been fruitful. Facebook lacks a straightforward solution for users in similar predicaments. Any assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman-gergopr on Thursday, July 20, 2023 7:33 PM
Hello, my personal Facebook account has been permanently disabled, even though I have followed all the Facebook community guidelines. I have already confirmed my identity with Facebook and have not engaged in any illegal activities on my account. I had personal data stored on my account. It seems that my account was disabled without a valid reason by your security system after someone reported it. I submitted my official documents to your Facebook team two days ago but have not received any response. Please consider reopening my disabled Facebook account at your earliest convenience. Thank you.
Reported by GetHuman8515922 on Thursday, July 20, 2023 8:35 PM
Hi Shrimanta, On July 6th, [redacted], your account activity was in disagreement with our Community Standards. Please stay tuned for the final decision. Currently, your Facebook account is not visible to others, rendering it inaccessible. We aim to promptly assess your account within about a day. Despite our efforts to assess all accounts before disabling them, during peak periods, this may not always be achievable. Following the review, if your account adheres to our Community Standards, your access to Facebook will be reinstated. However, if we determine that your account violates our guidelines, it will be permanently disabled, precluding further appeals. Thank you for your understanding and cooperation.
Reported by GetHuman-simontaj on Thursday, July 20, 2023 8:35 PM
Hello, my name is Mike McCurry. I want to address some false accusations made by Lisa Chastain. Firstly, I want to clarify that there were never any plans for marriage between us. Secondly, she has a brother who is tech-savvy and possibly tried to smear my reputation because I caught Lisa engaging in unlawful activities, leading to our separation. When I created the Johnny McCurry account, it was an attempt to distance myself from her actions, but she managed to access that account as well. I am distressed by the situation she has put me through. This isn't the first time she has sought to harm individuals she dated. I seek peace and wish to sever ties with both her and Facebook due to these circumstances. Additionally, I had a concerning incident with her son in the past where I felt threatened, but the situation was manipulated by Lisa. I request not to be associated with Facebook or involved in any Facebook-related matters moving forward.
Reported by GetHuman8516057 on Thursday, July 20, 2023 10:09 PM
I'm seeking assistance with regaining access to my hacked Facebook account. The hacker has fully removed my email and phone number, leaving me unable to recover it using standard methods. I have tried following Facebook's instructions and even attempted my old password without success. This situation is concerning as the hacker could potentially access personal information about my family and children. I urgently need guidance on how to resolve this issue and secure my account.
Reported by GetHuman8516971 on Friday, July 21, 2023 11:40 AM
My Facebook account got hacked when I received a message on Messenger from someone I thought was a friend. They asked me to send them a code, pretending to be a trusted contact. Half awake, I sent it without thinking, leading to my password, email, and phone number being changed. This has been a struggle for me since July 6, [redacted]. The hacker has been messaging my friends as me and even asking for money. The name on my account was Rhonda Doyle Potts. Searching with my name redirects to a different email account starting with an “l” and ending with a letter, which I don't recognize.
Reported by GetHuman8517091 on Friday, July 21, 2023 12:50 PM
On May 26, my Facebook account "Eduard Florentin" was hacked by an unknown individual. They changed the email and password associated with the account and made a post that violated community standards, resulting in both my Facebook and Instagram accounts being disabled for [redacted] days. The hacker also altered my email address and phone number, leaving me unable to access my photography page "Eduard Florentin - Fotograf," where I had invested money for promotion. As a photographer, my business relies heavily on these platforms, so it's crucial that I regain access to my accounts. I appreciate any assistance you can provide in resolving this issue. Thank you.
Reported by GetHuman8517636 on Friday, July 21, 2023 4:36 PM
My Facebook account has been hacked, and the recovery process seems frustrating. I am unable to receive the verification code as my phone number and email linked to the account have been removed. It's confusing. I'm unable to access my account as all the necessary information has been altered. When I try to report that it wasn't me, nothing seems to work.
Reported by GetHuman8516971 on Friday, July 21, 2023 4:52 PM
Dear Sir/Madam, I am writing to report that my Facebook account has been compromised. When attempting to log in, I received an error message stating that my password was incorrect. Upon trying to reset the password, it came to my attention that the hacker had also changed both the associated phone number and email address, leaving me completely locked out. I am willing to provide any necessary identification to verify my ownership of the account. I kindly request your assistance in resolving this issue. Thank you, S.D. Marak
Reported by GetHuman-salmandm on Friday, July 21, 2023 5:09 PM
I accidentally blocked a friend while trying to unfriend her temporarily, but now I can't unblock her. I don't feel comfortable sharing personal information like my driver's license or other sensitive details due to previous scams. I won't provide this information on a public platform like Facebook, especially after hearing about security breaches. I definitely won't share my credit card information. Can someone please help me with unblocking my friend without needing this kind of info? Thank you.
Reported by GetHuman8517762 on Friday, July 21, 2023 6:40 PM

Help me with my Facebook issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!