Facebook Customer Service Issues

Last week, I suspect my account was compromised. An unfamiliar email was added, which I promptly removed. I then added my own email to the account. However, during login, it demands a 2-factor authentication code generated by apps like Google Authenticator or Duo Mobile. I typically received codes via SMS and did not set up these apps. Despite submitting my national identity card for account recovery and receiving a temporary password from Facebook, I am still unable to bypass the 2-factor authentication. Even when prompted that an SMS was sent, I never receive it. Attempts to confirm my email have failed. Error code [redacted] appears when trying to log in via Messenger. To regain access, I need to overcome this 2-factor authentication hurdle, but I am not receiving any SMS on my phone for verification. Additionally, I cannot approve my phone from another browser because I only used my account on one device.

Good morning! I am Julien D. B. R. from the Democratic Republic of Congo, currently living in Uganda/Kampala. I've been using my Facebook account for over a decade, but I'm facing an issue. I can no longer access the email address I used to open the account, and I've lost the associated phone number. The email address is Aigle S. S. Please assist me in recovering this email as it helps my friends locate me despite changing numbers or countries. Thank you.

Dear Sir/Madam, I apologize for the performance that led to my suspension. As a newcomer to this platform, I was not fully aware of the rules. I regret being overly active in such a short time. I am using this account to connect with individuals interested in extrusion lines, make friends, and enjoy the platform's content. I did not consider the possibility of violating any rules. I assure you that I will be more cautious in the future and avoid disrupting others' activities. I would appreciate it if you could give me another chance. I am eager to explore the platform's offerings and have now become more mindful of maintaining a positive atmosphere. Best regards, Kyle

My Facebook account and Facebook Messenger were hacked. I have screenshots to prove what happened. Initially, I believed I was chatting with a friend, unknowingly it was the hacker impersonating her. Sadly, I shared my contact details under the false pretense of helping my friend secure her account. Subsequently, the hacker demanded $[redacted], and then I was abruptly logged out of both FB and Messenger. They've altered the associated email and phone number, leaving me locked out of my account. Despite reporting it to Facebook, they claim to have found no issues. Moreover, my friends are informing me that the hacker is soliciting money from them. I seek assistance in reclaiming control of my Facebook account.

My Facebook account was hacked, and the hacker added a non-familiar email address as a contact. I successfully linked the account to one of my own email addresses and updated the password. Yet, the hacker also activated two-factor authentication linked to an unknown phone number. Despite uploading my passport multiple times as an alternative, the system continuously requests authentication through SMS codes in the following step. Unfortunately, I can't receive these SMS codes because I do not recognize the phone number they are being sent to. It feels like I'm stuck in an endless loop with no way to regain access to my account.

I am addressing a significant issue regarding a severe breach of security that has affected my Facebook account. It has been brought to my attention that my account was hacked, and the associated email has been altered without my consent. Under the profile name "Lincoln G F Morris Jr," I urgently seek your assistance in rectifying this situation promptly to safeguard my account and personal data. Despite still having access to the cell phone number linked to my account, I have been unsuccessful in resetting my password using this number. Despite multiple attempts, I have been unable to regain control of my account. This suggests that the hacker has taken further steps to obstruct my efforts to recover my account. In order to verify my identity and confirm my ownership of the account, I have previously provided valid identification documents to Facebook. I hope this information assists you in verifying my identity and expediting the resolution process. Considering the potential risks involved and the seriousness of the situation, I kindly request immediate action to address this issue. Specifically, I would greatly appreciate assistance in: 1. Temporarily suspending my account to prevent further unauthorized activity. 2. Returning the email address associated with my account to its original state. 3. Helping me recover access to my account by implementing a secure password reset process utilizing my cell phone number. 4. Investigating to identify the source of the security breach and implementing security measures to prevent future incidents. I understand Facebook's responsibility in protecting user accounts, and I trust that you will handle this matter urgently and professionally. I await your prompt response and any guidance you can provide to facilitate a secure account recovery. Thank you for promptly addressing this matter. I am fully cooperative and willing to provide any additional information or documentation necessary to resolve this issue promptly.

Dear Facebook Support Team, I am reaching out to address a critical issue with my Facebook account, which has been restricted for an extended period. I urgently request the removal of the restriction and a thorough review of my account. Account Details: User Email: [redacted] I have tried to contact Facebook before but have not received any response. This lack of communication is frustrating, and I am concerned about my account's status. I value Facebook's security measures but not being able to access my account has affected me personally and professionally. Please prioritize my case, investigate, and resolve the account issue. I am willing to cooperate and comply with Facebook's policies. I would appreciate a prompt restoration of my account access. If you need more information from me, please let me know. Thank you for your assistance. I trust your team will understand the urgency and address my concerns promptly. Sincerely, Muhammad Ali Adeel [redacted] +92-[redacted]

My phone accidentally got damaged when I dropped it in the bath. I brought it to a repair shop for a quote, forgetting to remove my SIM card. Now, when I try to log into Facebook with my phone number ([redacted]9) since I can't access my old email ([redacted]) registered on Facebook, it shows a different name 'Antoni baba' and the language is set to 'Bermuse'. I noticed my tattoo studio page is linked to this 'Antoni baba' account, but all my past photos before July 4th, [redacted] seem to be deleted. I'm struggling to recover my account using the provided self-service options, so any help in retrieving my data would be appreciated. Regards, Karl

Hello, Shailesh. It appears that there has been some unusual activity on your Facebook account, which has led to it being locked as a protective measure. To regain access, please try logging in from a device that you have previously used to access Facebook. This should help you verify your identity and unlock your account. Thank you for reaching out for assistance.DataManager

I need help accessing my Facebook account. My name on the account is Isanka Jayathilaka, and the email associated with it is isanka0[at]gmail.com. I no longer have access to my previous phone number, and my old phone is not functioning. I have since changed my phone. Although my Gmail account is active, the phone number linked to my Facebook account is not working. I have tried multiple times to log in without success. I would appreciate instructions on how to reactivate my previous Facebook account. Thank you for your assistance.

I need assistance with accessing my Facebook account under the name Isanka Jayathilaka with the email *****@***.com. My previous phone number is no longer in use, and my old phone is not functional. I have since changed my phone. Despite having active access to my Gmail account, the non-working phone number is preventing me from logging into my Facebook account, even though I have enabled two-factor authentication. I have attempted unsuccessfully to log in multiple times and would appreciate guidance on how to regain access to my previous Facebook account. Thank you.

Dear Facebook Support Team, I am writing to report that my Facebook account has been compromised. Someone unauthorized made changes to my account, including my email, phone number, and password. I urge you to help recover my account, as the hacker changed the recovery options, preventing me from regaining access. Attempts to find my account using the Help Center have been unsuccessful. The hacker is using the following email addresses linked to my account: [redacted] and [redacted] Please take action to disable these emails from my account. To assist in verifying my account, here is some original information: - Original Email: [redacted] - Original Phone: +[redacted]00 - Username: Ithaga Nairobi I request swift help to regain control of my account, which holds important personal and professional data. Thank you for your immediate attention and support in resolving this issue. Please contact me at the email provided for further assistance. Sincerely, Ithaga Tv

My FACEBOOK advertising account got disabled on May 2nd, [redacted], and I recently discovered it while attempting to promote job listings for my business. "We've detected unusual activity on your account and couldn't verify your identity. As a security measure, your advertising privileges have been permanently revoked. You will no longer be able to advertise using Meta products." This wasn't me. I haven't run any ads on FB since October [redacted]. There were no alerts about unusual activity or requests to confirm my identity. I've followed the standard steps recommended, such as clicking on account quality and completing the form if you believe your account was mistakenly disabled... but the form isn't submitting (it claims I'm not logged in, even though I am) and the account quality page is blank. I urgently need to resolve this issue. I oversee a few FB pages for clients, and I can't even assign ownership to others, creating a major issue. I'm struggling to find assistance anywhere. Can anybody offer help? Thank you.

Hello, Since July 10th, my original email address linked to my account has been changed to n**********x@o******.com without my consent. I am unable to recover my account as the security codes are being sent to this unknown email address. This issue is affecting my work as a volunteer at an animal shelter, and I urgently need access restored to my account. I have provided screenshots of the account changes, the incorrect email address, and a copy of my ID for verification purposes. Thank you for your assistance. Patrick Louis Drève du Bois des Moines, 11 [redacted] Bierghes Belgium Mobile: [redacted]/[redacted] [redacted]

I am unable to access my Facebook account. Someone has changed my email and my phone number is not recognized. Whenever I try to log in, I am prompted for a password, which also doesn't work. The listed email is not mine, making it unhelpful. I cannot receive a code to reset the password, leaving me stuck in a loop without progress.

I believe my account has been compromised. Two unauthorized email addresses have been added to my account, making it difficult for me to recover it. The only valid email linked to the account is [redacted] Unfortunately, the hackers are intercepting the recovery codes sent to my email, allowing them to change the information. I am willing to provide further verification via FaceTime to confirm my identity, something the hackers cannot do. Please contact me at [redacted] for assistance. My account is under the name jlynn smith.

Subject: Response to Alleged Violation of Facebook's Video Originality Policies To the Facebook Team, I am addressing the recent notification I received concerning an alleged violation of Facebook's policies regarding the originality of videos on my Facebook profile. I assert that all videos posted on my profile are original content created by me and are not in violation of Facebook's policies. I comprehend the seriousness with which Facebook regards policy breaches, and I am grateful for the opportunity to present my case in response to this notification. I am prepared to provide evidence supporting the authenticity of the videos on my profile and confirming that they are not sourced from another creator. I kindly request the closure of the earnings restriction issue and the removal of the notice from my profile. I am committed to complying with Facebook's policies going forward. Thank you for your attention to this matter. Please feel free to reach out if additional information is needed. Best regards, Your Profile/Page Name

Subject: Assistance Needed to Retrieve Instagram Account Hello, I am reaching out because my account has been blocked due to suspected password sharing, which is not the case at all. I am in need of assistance urgently as I am unable to reset my password. The Instagram page that should allow this is malfunctioning and sending me back. Instagram has threatened to deactivate my account, so I really need your help quickly. Thank you.

Hello, my Facebook and Instagram accounts have been blocked for about 3 weeks now. There were no commercial activities on my pages, only personal information. Unfortunately, when I submitted an appeal, I used a bad photo of myself. I am now able to provide proper photos, both a passport and identity documents. I kindly request the prompt reinstatement of my accounts. Facebook: Name: Ирма Токарева [redacted]63 Instagram: @irmatokarieva

I need assistance. I recently received a notification that my account is locked due to suspicious activity. I am concerned and wondering why this occurred. It mentioned that someone may have accessed my account without permission, possibly through malware, phishing, or a fake website. What can I do to regain access to my Facebook account securely? I would appreciate guidance on the necessary steps to take to resolve this issue and ensure my account's security. Thank you.