Facebook Customer Service Issues

Archive 1794

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1794. It includes a selection of 20 issue(s) reported July 21, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Facebook team, a few months ago, I attempted to open an account for my small business. Unfortunately, I believe I did this incorrectly by not verifying myself first before opening a business page. I created an account directly with my business name, and when I tried to verify it with my ID, there was a mismatch, leading to the closure of my account. It has now been over [redacted] days, and I would like to delete this account and create a new one the correct way. Could you please assist me with this process? Thank you. Sincerely.
Reported by GetHuman8518460 on пятница, 21 июля 2023 г., 23:16
Dear Facebook Team, My Facebook account has been disabled, and I am unsure of the reason for this action. I have always used my account responsibly and have not posted any inappropriate content or false information. If there was an oversight on my part, I sincerely apologize and assure you that it will not happen again. My Facebook account is not only for personal use but also crucial for my business, as I have built a network of over [redacted] friends. The disruption caused by the account deactivation has not only impacted my work but has also taken a toll on my mental well-being. I have been operating this account for the past 10-12 years, and it holds significant importance for me. I kindly request you to reactivate my account so that I can resume my normal activities. I am willing to provide any necessary original documents to resolve this matter promptly. Thank you for your attention to this issue. Sincerely, Nitish R. [redacted] India +[redacted]31 05-08-[redacted]
Reported by GetHuman8518753 on суббота, 22 июля 2023 г., 3:53
I have received your information. Please check your email for an update on your request and to see what additional information we require. Your review can only be completed once you provide us with this information. For security purposes, you won't be able to use Facebook while we are reviewing your details. I am seeking help to understand Facebook privacy policies better. Kindly give me another opportunity. Email: [redacted]
Reported by GetHuman-dmrramza on суббота, 22 июля 2023 г., 4:44
Hello Facebook Review Team, I am writing to address the suspension of my Facebook account. I have submitted an appeal for its recovery, but I have not received any response from the Facebook Team yet. It has been a few days now, and my account remains suspended, which is causing inconvenience. I kindly request your assistance in resolving this matter promptly. I appreciate your attention to this issue and hope to regain access to my account soon. Name: Aryan S. Email: [redacted] Contact: [redacted]8 Thank you.
Reported by GetHuman-ashuavsd on суббота, 22 июля 2023 г., 5:45
Hello Facebook team, I kindly request the recovery of my disabled Facebook account. I was unaware of the Facebook rules and community standards. I sincerely ask for another chance and assure you that I will not violate any guidelines again. My Facebook account is essential to me as it holds many cherished memories. I humbly ask for assistance in restoring my account. Thank you.
Reported by GetHuman-souzaste on суббота, 22 июля 2023 г., 5:56
Dear Facebook, I would like to report a security breach on my account. Despite implementing various security measures, my account was hacked this morning. The hacker added their email and phone number from Vietnam to my account and changed the name and profile picture. I pride myself on my tech-savviness and was able to recover my account. I even managed to obtain the hacker's contact information. I urge the responsible party to address this issue promptly. Should no action be taken, I will be forced to report this incident as an electronic crime due to the failure of your security system that resulted in the breach of my well-secured account.
Reported by GetHuman8519036 on суббота, 22 июля 2023 г., 9:27
Recently, I experienced a disturbing event when my Facebook account was compromised by hackers. They managed to take control of my account, changing passwords, emails, and possibly even my phone number. The hackers used my profile to deceive my loved ones for money and took advantage of access to my bank account, stealing my hard-earned funds. I am determined to take back control and restore order to my online presence. I urge fellow internet users to stand with me in this fight against cybercriminals. By working together, we can regain access to my account and demonstrate that the online community is resilient against such attacks. Let's come together on July 17th to combat these hackers and reclaim what is rightfully mine! #ReclaimMyFB #DigitalHeroes #HackersBeware
Reported by GetHuman-ericalug on суббота, 22 июля 2023 г., 14:03
Dear Facebook Support Team, I am having trouble accessing my Facebook account as it has been locked, and I cannot log in due to issues with my phone number. I've provided identification and proof of address for verification purposes. I kindly request your help in changing the verification method to regain access. I am willing to provide any additional information needed. Thank you for your prompt attention to this matter. Best, Neeraj G.
Reported by GetHuman-neerajwi on суббота, 22 июля 2023 г., 15:05
I need assistance with recovering my hacked Facebook account. The issue arose while responding to a message on Messenger offering help with a password recovery. It seems like my phone number and email have been removed from my account information, making it challenging to follow the steps provided on the Help page. Unfortunately, I have not found any satisfactory solutions on Meta Help or the Hacked Accounts Help page. My phone number [redacted] might be linked to my account, and the emails possibly associated are [redacted] and [redacted], although I no longer use the latter.
Reported by GetHuman8519823 on суббота, 22 июля 2023 г., 18:33
Hello, I am writing to inform you of an issue I am facing with my Facebook account. I had previously enabled two-factor authentication for added security, but unfortunately, I recently disabled my account and my phone was damaged. As a result, I am unable to access the two-factor authentication code needed to log back into my account. I would like to request your assistance in resolving this matter. I would appreciate it if you could provide me with alternative methods or steps to regain access to my account, taking into consideration the circumstances I am facing. Please inform me of the necessary steps to take or any documents to submit to resolve this issue as soon as possible. I appreciate your understanding and assistance. Account name: Salma M. Taehyung S.
Reported by GetHuman-salmabef on суббота, 22 июля 2023 г., 18:38
Dear Facebook team, I am reaching out because my account has been locked due to an issue with confirming my identity. I am unable to provide any verification details, so I am requesting your assistance in unlocking my Facebook account. If necessary, I am open to receiving a verification code either via email or phone number. This account is essential to me as it is linked to other social platforms, and unlocking it is crucial. Facebook Account Details: Email: [redacted] Date of Birth: 12/07/[redacted] Account Server: Belwan Owner Name: Bikramraj Kumar Request: Locked Facebook Account Unlock or Option to Change Verification Method.
Reported by GetHuman8520753 on воскресенье, 23 июля 2023 г., 11:14
Hello Facebook, I am Balqees Hilal Al Mamari from the Sultanate of Oman. I have used Facebook for many years. I activated two-factor authentication for security but lost the codes, making it hard to recover my account. I need to reactivate my account and am willing to provide my identity, although it differs from my current account information. I prefer using a different name on Facebook that my friends know me by since childhood. My family suggested I use this name. I'll change it to my real name once the account is restored or you can do so using the identity documents I'll provide. I am unable to access my account to make any changes but still receive Facebook notifications on my email. It's crucial to me to regain access to my account. I can attach a picture of the notifications I receive to prove ownership. Kindly assist me with this matter. Best regards, Balqees Hilal Al Mamari
Reported by GetHuman8520956 on воскресенье, 23 июля 2023 г., 14:05
Good day. On July 17, [redacted], my login attempt was blocked as someone tried to access my account using my information, but you prevented it. The attempted login was at 6:15 PM, and it was blocked at 11:59 PM. It seems during this time my account was likely hacked, where my payment cards were linked. Now Facebook is trying to charge me three times, either 28,[redacted], 39,[redacted], or 45,[redacted] hryvnias. I have never encountered such ads in my life!! Please investigate who put up so many ads on my account, essentially stole my account. Due to this situation, I am unable to work now, as without ads, there are no orders. My ad account is [redacted][redacted] for Alexandrina Arsilar. Thank you.
Reported by GetHuman-milediod on воскресенье, 23 июля 2023 г., 16:00
I received a message informing me that I had won some money but needed to provide information. Initially reluctant to share my bank account details, the sender suggested using Facebook for the payment. I eventually shared the requested details. Subsequently, they requested my two-factor authentication code and a photo of my driver's license, which I also provided. Unfortunately, this led to them gaining access to my account, changing both the email and password. Now, without access to my email linked to the account, I cannot get assistance from the support pages.
Reported by GetHuman-bustylan on воскресенье, 23 июля 2023 г., 18:15
Subject: Appeal for Account Disablement Hello Facebook Support Team, I am Joel Bailey Smith, the owner of Loud Lion Live Entertainment LLC, reaching out regarding a recent issue. On July 12th, [redacted], a light-hearted joke I made about kidney stones may have inadvertently violated Facebook's rules. Regrettably, this led to the permanent disablement of both my personal account and business page. Recognizing the impact on our online presence and communication with followers, I wish to appeal this decision. I acknowledge the importance of upholding a safe online community and assure you that my comment was simply intended as humor, not to promote harm or illegal activities. I sincerely apologize for any misinterpretation and am willing to promptly remove the post if reinstated. Facebook is vital for Loud Lion's operations, and I hope for a resolution that allows us to continue connecting with our customers and community. Thank you for your attention. Your reconsideration is greatly appreciated. Best regards, Joel Bailey Smith Loud Lion Live Entertainment LLC
Reported by GetHuman8522966 on понедельник, 24 июля 2023 г., 15:19
Hello Facebook Review Team, I am writing to address the issue of my suspended Facebook account. I have submitted an appeal for the recovery of my account but have not yet received a response from the Facebook Team. It has been a few days since this issue occurred, and I am concerned that my account may be permanently disabled if the matter is not addressed promptly. I kindly request your assistance in resolving this issue as soon as possible so that I may regain access to my Facebook account. Profile Name: Aryan Singh Email: [redacted] Contact Number: [redacted]8 Thank you.
Reported by GetHuman-ashuavsd on понедельник, 24 июля 2023 г., 18:08
I recently got a new phone and lost all automatic connections. Unfortunately, my email is linked to an outdated account that doesn't belong to me. I have reported this issue but have not received a response yet. I would like to regain access to my account. The email linked to it is from an account that has been closed for over 4 years, and the recovery information is from a school where I haven't worked in 7 years. I can provide photos and other details that only I would know. I just need to change the email to one I can access in order to recover my account.
Reported by GetHuman-gymmoml on понедельник, 24 июля 2023 г., 18:22
My account was hacked, and the hacker changed the email and phone number associated with it. There seems to be an issue where it claims I have never logged in from my device before, despite having used it for over a year. I have followed the online instructions, including receiving a code via email from Facebook, but it still does not recognize my device. I am trying to regain access to my hacked account. How can I proceed?
Reported by GetHuman-jillholt on понедельник, 24 июля 2023 г., 20:40
Dear Facebook Team, I am writing to inform you that my personal Facebook account has been disabled mistakenly. This account holds great importance to me, and I am deeply saddened by this action. I kindly request the Facebook team to reconsider and reopen my account so I can regain access. I believe this matter can be resolved promptly. Thank you for your attention, 𝐂⃪͟𝖓⃪ͯ͟ŋ⃪ðə⃪ɽ⃡ɜɭɭɑ⃪᷄ː͢» ⓿⓿➐ 3:)
Reported by GetHuman-roknii on вторник, 25 июля 2023 г., 5:29
I am trying to regain access to my hacked Schf Fanc account. Unfortunately, I am unable to reset the password as it keeps directing me to the hacker's email address [redacted] Even using my phone number is not effective. My original email address is [redacted], but I am unable to make any progress in recovering my account. I reached out to Facebook at [redacted] yesterday but have not received a response. Additionally, I am also unable to use Messenger. I have exhausted all options to recover my account with no success. Sincerely, Franck SCHAEFFER.
Reported by GetHuman-fpconcep on вторник, 25 июля 2023 г., 7:37

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