Facebook Customer Service Issues

Archive 1795

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1795. It includes a selection of 20 issue(s) reported July 25, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am experiencing an issue with my Facebook account. It seems like someone with a similar name tried to access my account. I have had this account for over 20 years, and after receiving an email about this unauthorized attempt, I am now unable to log in as my password is not working. Unfortunately, I recently changed my phone and the verification code is being sent to my old number, which I no longer have access to. I'm feeling stuck since I can't receive the code. I've looked for a phone number to contact Facebook for help but haven't found one. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman-virgduca on martes, 25 de julio de 2023 14:06
Hello Facebook Team, I posted a picture on my Facebook ID on June 8, [redacted], that violated the Facebook policy. Currently, I am experiencing issues with the monetization of my Facebook ID due to policy violations in my videos. I have removed all the videos that had policy problems and have also deleted the picture from June [redacted]. However, the issue is persisting with my friend's list. I have attempted various reviews, but have not received any specific feedback. I acknowledge my mistake and assure you that I will avoid such errors in the future. I kindly request assistance in resolving the issues with my Facebook account. Thank you, Facebook Team.
Reported by GetHuman-anondoku on martes, 25 de julio de 2023 18:49
My girlfriend's Facebook account has been hacked. The hacker changed the password, email, and phone number linked to the account. We've tried the email and phone recovery solutions to no avail. The provided links in the email messages are not working, and the usual online solutions are not helping either. The hacker is demanding $[redacted] for access, but we will not negotiate. They are also messing with our baby's photos linked to the account, which is concerning. Any assistance would be greatly appreciated.
Reported by GetHuman-jfjodoin on martes, 25 de julio de 2023 20:53
Hello Facebook team, I have tried multiple times to recover my disabled Facebook account without success. Having my Facebook account is important to me as I enjoy using the platform. Unfortunately, I am unable to access it now due to some issues. I kindly ask for one last opportunity to regain access as I now understand and will comply with Facebook's policies. My Facebook ID is Cristo Souza. I appreciate your assistance and hope for a positive outcome in having my account restored. Thank you.
Reported by GetHuman-souzaste on martes, 25 de julio de 2023 22:04
My Facebook account was restricted due to an identification issue. While trying to verify my personal account to manage my business account and advertising account, Facebook asked for identity confirmation. I was supposed to validate my email on a Facebook page dedicated to this, and then receive an email with further identification steps. The problem is that I made a typo when entering my email, so I never received the identification email and my account got restricted. I can't unblock it on Meta and can't restart the identification process.
Reported by GetHuman8526650 on miércoles, 26 de julio de 2023 11:33
Happy Birthday! As an adult now, some of the protections for minors on your Facebook account have changed. You can receive messages from anyone, have a public search listing, and use the tag suggest feature. Remember that anything you share publicly can be seen by anyone, whether they're on Facebook or not. Make sure to adjust these new settings and familiarize yourself with the changes on your account. Happy Birthday!
Reported by GetHuman-alluprav on miércoles, 26 de julio de 2023 15:31
My name is Uzaif Khan, and on my account, I accidentally posted some private videos. I am unable to recover that account, and I only have limited information about it. There is a friend named Tauhhed Khan on Facebook who informed me about the inappropriate post. Please delete that video and kindly close or delete that account. Thank you.
Reported by GetHuman-mhdd on miércoles, 26 de julio de 2023 16:19
Hello, my Facebook (FB) account has been hacked or compromised. The hacker has made several posts claiming that I am moving and selling items to my friends, providing a Venmo account for payments. Unfortunately, I am unable to access my account and have been unsuccessful in reaching anyone at FB for assistance over the past week. In addition, the hacker has created another account using my name and photo to continue the scam. I am seeking support to report the issue, close my FB account, and I am feeling quite upset and frustrated with the situation. Thank you for any help you can provide.
Reported by GetHuman8528079 on miércoles, 26 de julio de 2023 23:50
My account was disabled a few days ago, and I urgently need it back. It contains important pictures and messages, and its unavailability is causing issues with my family and personal life. I kindly request the reactivation of my Facebook account. I am submitting my identification details for verification purposes. Name: Sabbir Hossain Saon(Sazzad) Email: [redacted] Date of Birth: 01-01-[redacted] Country: Bangladesh
Reported by GetHuman8528428 on jueves, 27 de julio de 2023 5:54
Hello Facebook Team, I am a genuine user of this account, and my personal Facebook account was mistakenly disabled by your security system. It was disabled for violating Facebook Community Standards. I have submitted all the necessary identification details to prove my authenticity and request the reopening of my account promptly. Thank you, Facebook Team! Best regards, Mahesh D. Gmail: [redacted] Phone: [redacted] Country: India Date of Birth: 22/11/[redacted]
Reported by GetHuman8528520 on jueves, 27 de julio de 2023 7:12
Dear Facebook Team, My Facebook account has been hacked, and despite my efforts to recover it, I've had no success. This account is crucial for both my personal and professional use. I have provided my details and identity proof to verify my ownership. I kindly ask for your assistance in recovering my account promptly. The hacker has made changes to my Gmail account, phone number, and password. Your help is greatly appreciated. Thank you.
Reported by GetHuman-apup on jueves, 27 de julio de 2023 8:36
Dear Facebook Team, I am reaching out for assistance as my Facebook account has been hacked. I have attempted several times to recover it without success. This account is crucial to me as it serves both my official and business purposes. I have submitted my details and identity proof for verification. The hacker has altered my email, phone number, and password associated with the account. Your help in recovering my Facebook account promptly would be greatly appreciated. Thank you.
Reported by GetHuman-apup on jueves, 27 de julio de 2023 8:37
Subject: Account Deletion Assistance Needed Dear Sir or Madam, I am experiencing difficulty logging into my Facebook account as it appears I changed my password three weeks ago while I was actually hospitalized and unable to do so. Unfortunately, the associated email address and phone number are outdated, making it impossible for me to log in or reset the password. I am concerned about the security of my account and would like to have it deleted to prevent any potential misuse. Please advise on the steps I can take to delete my account without the need to log in. Your assistance in this matter is greatly appreciated. Thank you, Sabine Henkel
Reported by GetHuman-binehen on jueves, 27 de julio de 2023 11:41
Hello, my name is Julio, On July 8, my Facebook account was hacked. The hacker changed my email from [redacted] to [redacted] Based on the email location, it seems to be near Hanoi, Vietnam, while I am located in Halifax, NS, Canada. Additionally, my password was also changed. This individual not only changed my password but also altered my email. When I try to recover my password, it only allows me to use the hacker's email, [redacted] I would appreciate any assistance with this matter.
Reported by GetHuman-jturo on jueves, 27 de julio de 2023 11:46
Hello, I was hacked my Facebook account on Tuesday, July 25th in the evening. On Tuesday, July 26th, I requested account recovery using an ID card because the phone number associated with my account was changed. Could you please send me the reset code via email? Here is my information: Email Address: [redacted] Last Name: Viens First Name: Manon Date of Birth: October 3, [redacted] Phone: [redacted]
Reported by GetHuman8529617 on jueves, 27 de julio de 2023 18:28
I suspect my account was compromised recently as I received suspicious money requests on Messenger from a contact in my list. I decided to update my password, email, and phone number but encountered unexpected challenges during the process. I faced difficulty in receiving a verification code because my email address on Facebook was misspelled. Consequently, I am unable to verify my account as the code is sent to the incorrect email. Furthermore, the alternative verification options are not displayed on my computer screen when I choose the "try it another way" feature. Although I created a new account to manage the situation, I prefer to regain access to my original Facebook account to avoid sending out invitations again. Any guidance on how to resolve this issue would be greatly appreciated.
Reported by GetHuman-jodella on viernes, 28 de julio de 2023 2:38
I am currently facing 2 issues that need addressing. 1. My account has been restricted for the past 6 days due to an alleged breach of community standards while posting articles on Galaxy Fan Club. However, the specific standards that I violated remain unclear. 2. Upon engaging in an online chat with an individual named "Eileen" who was meant to be an expert, it became apparent that she was simply a message taker. The advertised "chat with an expert" service was misleading, as I was redirected to a questionable "computer expert" requiring a $2.00 joining fee and $79.00 yearly membership. My trust in your service has been compromised, and all I seek is a prompt and efficient resolution to this issue.
Reported by GetHuman-prasla on viernes, 28 de julio de 2023 6:28
Dear Facebook Support Team, I am in need of urgent assistance regarding the recovery of my Facebook account. I have been using the account associated with the email [redacted] for years and it holds many cherished memories and connections. Unfortunately, I lost my mobile phone recently, which contained the two-factor authentication needed to access my account. Despite trying various methods, I have been unsuccessful in regaining access, leaving me worried about losing my account permanently. I kindly ask for your help in recovering my account. I can provide any necessary identification to prove ownership and am willing to take any steps required to enhance the security of my account. Your support in resetting the two-factor authentication or providing alternative solutions would be greatly appreciated. Thank you for your time and consideration. I am hopeful that with your assistance, I can regain access to my valuable Facebook account. Sincerely, [Initials]
Reported by GetHuman8530616 on viernes, 28 de julio de 2023 9:20
Hello, since this morning my account has been hacked. I managed to make all the changes with a temporary code provided by Facebook. However, I can't access my account anymore. I enter my old password but it doesn't work. I tried the password reset system and I'm still waiting for a 6-digit code on my email, but nothing is coming through. It's saying my account is limited. How can I recover my account? I also sent my ID card but still no progress. My name on Facebook is Bernard Dhenry and my email is [redacted] Please assist accordingly. Regards, Bernard Dhenry
Reported by GetHuman-xenonime on viernes, 28 de julio de 2023 9:26
Hello Facebook Team, I am Vipin Chauhan from Govindpuri, Kalkaji, New Delhi, Delhi - [redacted], India. My Facebook account was hacked yesterday at 11:45 pm. Upon checking my email, I discovered the breach. The hacker changed my connected email and password, and deleted my registered mobile number. The hacker has registered their own email (Hacker email id - [redacted]). This person is from Vietnam. I have some evidence to share, including photos. Please respond promptly with a resolution.
Reported by GetHuman-sjanak on viernes, 28 de julio de 2023 10:56

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