Facebook Customer Service Issues

My Facebook account has been hacked. I received suspicious emails informing me that my email address and password had been changed, which I initially dismissed as a scam. After deleting the emails, I discovered I couldn't access my account as the password had indeed been altered. When trying to recover my account through the help center, I found the associated email to be a suspicious hotmail address, which I have never used. My account is linked to my usual Yahoo addresses. Despite having my phone number listed in the profile, it was not recognized as associated with my account when I tried to use it for verification. I am now attempting to reach out to Facebook for assistance to regain access to my account.

Dear Facebook team, I am reaching out because my Facebook account has been locked due to an issue with confirming my identity. I am unable to provide the necessary information. Please assist me in unlocking my account or send me a code via email or phone number. This account is significant to me as it is linked to other social platforms. Your understanding and prompt assistance are highly appreciated. Name: Abhiyansh Email: [redacted] Location: India Phone: [redacted] Thank you for your help.

Hello, I am reaching out here as I am not sure where to go for help. I have had a Facebook account since [redacted] under the name Anne Langer. I use it to share photos, especially of mountains. Additionally, I use it professionally to manage the pages of two associations: Musiques En Ecrins and Club Alpin Français de Briançon. Yesterday, I posted about "Refuges phares pour l'environnement" on the Caf de Briançon page and shared it on my page and other regional groups. Shortly after, I started receiving multiple email access requests for my FB account (I have set up two-factor authentication for security). Then, I received a notification from FB about a post being made in my name with a rather aggressive photo, leading to my account being deactivated along with my Instagram profile and professional pages. I kindly ask for a prompt response to reactivate my account. Thank you, Anne L.

I need help with my personal Facebook account that is currently disabled. I am unable to access the account now. I have been informed that my posts or comments may have violated the Community Standards. I understand that my account is under review for security reasons. It seems that the content I posted was flagged by Facebook's technology. I would appreciate any assistance in resolving this issue. Thank you.

Hello, I'm desperate for help. My account has been hacked, and despite my attempts, the hacker altered my phone number and password. Within my account are cherished conversations and photos with my deceased parents. Additionally, there is a linked account associated with my personal one, which is used by a company founded by my students. I feel like everything is slipping away, and I've even been rendered invisible on the platform due to being blocked. I am reaching out for assistance in recovering my account and the precious memories it holds. Your help is greatly appreciated. Stephanie L. (username: stephanie.lemeur.10)

My personal account was hacked without the need for a password or 2FA code. The hackers gained access to my business account, downgrading me to basic access and blocking my page. They have been running ads using both my ad account and a client's account. Facebook's response has been to ask me to wait, which is frustrating. A substantial amount of money, over $[redacted], is missing from the client's account. Meanwhile, Facebook is demanding $[redacted] in unsettled bills before allowing me to run legitimate ads. The hackers, operating from an overseas account, promoted medical skincare products on a landscaping page they had added me as an admin to. They managed the ads, then blocked me from access, all without triggering any notifications that I was expecting. It has been four days, and I am still locked out of my business account, despite regaining control of my personal one. This delay could jeopardize the three ad accounts and five pages under my management. Facebook needs to resolve this swiftly.

I forgot my Facebook password and lost my phone. I got a new SIM card and updated my email and number. I'm now trying to log in on my new phone but it says "we don't recognize your device." Here are the details: Old Device: - Name: vivo Y21 - IMEI: [redacted][redacted] - Owner: M.U. Farooq New Phone: - Name: vivo Y11 - IMEI: [redacted][redacted] - Sim Card: [redacted]8 Please help me access my Facebook account on my new phone. I included my government ID details for verification. Thank you.

Hi, I am having trouble accessing my Facebook account as it seems to be linked with a friend's account that was possibly hacked. Despite removing and deleting her account, it's still connected to mine, preventing me from changing the password without linking it back to her. Facebook mentioned it may take up to 30 days to resolve this issue by removing her account. I hope it gets resolved without affecting mine. Any advice on how to keep my account secure during this process is appreciated. My name is Stacia Stauter, and my friend's name is Ashley Odell, or was previously. Thanks.

Last week, my email was hacked, and the hackers also altered the email address linked to my Facebook account. After a week of struggling, I regained access to my email, but the security email about the email change had expired by then. I have been a Facebook user for over a decade and would like to regain access to my account. Unfortunately, I cannot recover my password because the hackers changed both the email and phone number associated with my Facebook account. I am seeking assistance in recovering my account. Thank you, Ernestina R.

My Facebook account has been deactivated due to hacking. Hello, I wanted to inform you that I am unable to access my Facebook account as it has been deactivated. I have contested this issue but have not received any response yet. My account was hacked, and I would like to know if there is a possibility to reactivate it. My email associated with the account is [redacted] Whenever I enter my password, it immediately says my account is deactivated. The same goes for my other account [redacted] I seek your assistance in resolving this issue promptly. Please send me an email so I can reactivate my account. Thank you for your help.

Dear Facebook Team, I am experiencing an issue with a review request on my personal Facebook account. I kindly request assistance in resolving this matter and restoring access to my Facebook ID. Thank you for your attention to this matter. Sincerely, Mobile Tricks Point.

Dear Sahid, I would like to inform you that a decision has been made regarding your Facebook account on June 8, [redacted]. Please keep an eye on this platform for the outcome. Currently, your account is not visible to others on Facebook and is inaccessible. The review process typically takes a little over one day. If it is determined that you meet the age requirements, you will regain access to your account. However, if it is found that you are still underage, your account will be permanently disabled, and you will not be able to appeal this decision. Thank you. - Sahid K.

On June 4, [redacted], my email account was compromised, leading to the unauthorized access of my Facebook account. Although I have successfully regained control of my email, I am struggling to regain access to my Facebook profile. Despite providing my driver's license for identification on June 5, the account recovery process remains unresolved. I suspect the posts made between June 3-5 are not mine but the work of the hackers who breached Windstream's email system, affecting many users, myself included. I seek guidance on the necessary steps to recover my compromised Facebook account.

Hello, I wanted to report an issue I encountered with my Facebook account. Yesterday, on June 21st, [redacted], I received several emails from Facebook regarding a potential security breach. The email incorrectly addressed me as Scott, indicating a possible hack. Unfortunately, I only noticed these emails around 6 PM, and upon attempting to log in, I found my account displaying the name Scott Eastwood and was permanently disabled. Despite my efforts to contact Facebook for assistance, I have not received a response. My correct name is Christian Arias, and I am eager to recover my account. I am open to providing any necessary proof of identity. I have faced challenges submitting my identification through the Help Center, which continues to refer to me as Scott and maintains that my account is disabled due to hacking. As an active user with important connections on Facebook, including clients and family, I urgently seek help in resolving this issue promptly. I kindly ask for your support and appreciate any assistance you can offer. Please reach out if you require additional details or have further questions. Thank you for your attention to this matter. Sincerely, Christian Arias

Dear Facebook Support Team, I am Daniel Welsch from Germany. My Instagram username is dani.wlh03. I recently got a new phone and forgot my Instagram password. I tried the option to reset it via email, but Instagram says this feature is not available to me. How can I regain access to my Instagram account and set a new password? Thank you, Daniel Welsch

Dear Sir/Madam, As an Afghan diaspora academic, I have been advocating for the unconditional education of girls in Afghanistan. Following the withdrawal of the US-led coalition forces and the return of the Taliban, Afghan women and girls have been denied their basic human rights. I have been active on social media, primarily on Meta Facebook, sharing posts and calling for the unconditional reopening of girls' schools. My Facebook account is currently deactivated for review, likely due to sharing Taliban-related photos and their oppressive ideologies. I am not promoting illegal or terrorist activities but rather advocating for justice, human rights, and democratic freedoms for the Afghan people. I urge the Facebook team to review my posts so I can continue spreading awareness for the rights of Afghan women and girls. I kindly request the prompt restoration of my social media activities. Thank you for your assistance, and I eagerly await your response. S.Z.

About two years ago, I intended to sell my account. However, before finalizing the transaction, the buyer requested my account details, promising to send the money afterwards. Regrettably, after receiving the information, the buyer disappeared without payment, retaining my account. I possess evidence confirming ownership of the account. My only desire is to regain access to my account. It holds significant sentimental value as it encapsulates the origins of my friendships and gaming experiences. I earnestly seek the return of all my items on Free Fire.

My Facebook account was hacked on June 20th. I received a message from a hacker impersonating a former student through Messenger. I replied, mentioning I had visitors and would get back to them later. To my surprise, the hacker managed to change my password and email on my FB page. Despite clicking on the notification from FB that it wasn't me, I haven't heard back. The hacker posted inappropriate content under my name and attempted to scam others into investing in cryptocurrency. I've tried uploading my driver's license and voter's registration card multiple times for identity verification, but FB keeps rejecting them without specifying the issue. As I run a crucial school alumni group, I urgently need access restored. It's puzzling how the hacker took over my account without directly having my password. I seek assistance to regain control by resetting my password and updating my contact details.

I have completely deactivated my Facebook, but someone is still using my old account with outdated information and my pictures. Please deactivate all accounts connected to my name and information. Reach out to me via email for any necessary communication. Thank you.

Hello, my mother's account was hacked. Her name is Lisa Kim, with the email address [redacted] The hackers removed her email and phone number and added their email, [redacted] They logged in from Hong Kong, a place we have never been to. I am trying to figure out how to contact someone from Facebook to restore her old email. I thought they could check the most frequently used IP addresses, but I am unsure whom to speak with regarding this matter. Thank you, Audrey Kim.