Facebook Customer Service Issues

Archive 1782

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1782. It includes a selection of 20 issue(s) reported June 18, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am reaching out to request assistance regarding a critical issue with my Facebook account. I am unable to access it because of difficulties with the two-factor authentication process. When I try to log in, I get prompted for a verification code, but I don't have access to it, leaving me locked out of my account. I understand the need for security measures like two-factor authentication, but I am stuck without access to the required code. I kindly ask for your help in resolving this matter promptly. I would appreciate guidance on how to regain access to my account or any alternative verification methods available. I apologize for any inconvenience and assure you of my genuine intent to resolve this issue. Thank you for your attention. I look forward to your prompt response and assistance. Feel free to contact me at the email associated with my account. Best regards
Reported by GetHuman-hmasalm on الأحد ١٨ يونيو ٢٠٢٣ ٠٧:٤٣
Princess, you have contested a decision made on June 16, [redacted]. Please check back here for the outcome. Your Facebook account is currently not visible to others and is disabled. The review of your account typically takes a little over a day. Facebook aims to assess all accounts before deactivating them, though during peak times, this may not always be feasible. If it is determined that your account complies with Facebook's Community Standards, you will regain access to your account. However, if your account is found to violate these standards, it will be permanently disabled, and you won't be able to appeal further. Kindly log out of Princess Contessar Lay's account. Language set to English (US).
Reported by GetHuman8441483 on الأحد ١٨ يونيو ٢٠٢٣ ٠٨:٥٦
Dear Facebook team, I need assistance with my Free Fire Facebook account as it has been hacked. My account is currently locked, and I need it to be unlocked. Additionally, it is crucial to identify and set the hacker's Gmail account right away. The login details for my Facebook account are as follows: Email: [redacted] Password: no$hacking76 Phone number: [redacted] Thank you for your help.
Reported by GetHuman8441932 on الأحد ١٨ يونيو ٢٠٢٣ ١٥:٢٧
Dear Facebook, I am experiencing issues with review on my blogger Facebook page under the name Bella Shmurdar TV. I initially created the page without realizing I had already set up a similar one. Subsequently, I had to switch to a different account and recreate it with the same name. However, the changes were not immediate, leading me to recreate the page multiple times before realizing the discrepancy. Regrettably, this resulted in having three separate accounts with the same name. I apologize for the confusion and seek your assistance in resolving this matter. Thank you for your help.
Reported by GetHuman-pictureb on الأحد ١٨ يونيو ٢٠٢٣ ١٥:٣٦
Good day, I recently received an email notification stating that my Facebook account had an email added without my knowledge. I tried to secure my account following the given steps but unfortunately, I lost access. As an artist, I heavily rely on my personal account and page to promote my work. My Facebook username is Hlulani Onnie Sithole, and I manage a Facebook Page under Hlulani Onnie. I usually use [redacted] for my account, but it was removed after being hacked. Any help in retrieving my account would be greatly appreciated.
Reported by GetHuman-honourss on الأحد ١٨ يونيو ٢٠٢٣ ١٨:١٣
Hello. This is the second time I've been prevented from sharing my posts, even in a group I created and on my page. The message states: "Your account did not meet community standards." I post panoramic photos or photos with cyclists accompanied by a description, without any prohibited or offensive content. I would like to understand the violation and request that the restriction be lifted. Thank you.
Reported by GetHuman8442920 on الإثنين ١٩ يونيو ٢٠٢٣ ٠٧:٣٤
Dear Facebook Support Team, I am writing to request the recovery of my suspended Facebook page, [Jamaal Derri], following its recent disablement due to a violation of Facebook's rules. I regret the actions that led to the suspension and am committed to complying with Facebook's guidelines moving forward. The page was vital for communication and community engagement, impacting my ability to connect with my audience. I understand and support Facebook's policies, have educated myself on their guidelines, and am willing to make necessary changes to ensure compliance. I kindly ask for your consideration in reinstating my page, willing to work closely with your team to address concerns and ensure alignment with Facebook's policies. I will actively monitor and moderate content for compliance. Apologies for any inconvenience caused. Thank you for your attention. I look forward to your response and the chance to rectify the situation. Feel free to contact me for further information. Sincerely, [redacted]
Reported by GetHuman-jamaalhu on الإثنين ١٩ يونيو ٢٠٢٣ ٠٨:٣٢
Anand, you have contested the decision made on June 17, [redacted]. Please stay updated here for the final outcome. Your Facebook account is currently not visible to other users, and access is restricted. Typically, it takes a little over a day for us to assess the information provided. While we aim to review all accounts before deactivation, during busy periods, there may be delays. If your account complies with our Community Standards, you will regain access to Facebook. However, if it violates these standards, your account will be permanently disabled, and further appeals will not be possible. Thank you for your understanding.
Reported by GetHuman8443040 on الإثنين ١٩ يونيو ٢٠٢٣ ٠٩:١١
I'm facing an issue with accessing my Facebook account. I have my Facebook password but need the security code from the Google Authentication App, which I can't retrieve as it was not backed up and is now lost. Two-factor authentication is on, but I can't log in to Facebook to disable it. Name: Sumit H. B. Email: [redacted] Phone: [redacted] Device: Samsung A6+
Reported by GetHuman8443215 on الإثنين ١٩ يونيو ٢٠٢٣ ١١:٢٤
Subject: Appeal for Reactivation of Facebook Account To the Facebook Support Team, I am [Zakrya Khaski] from Homs, Syria. I am writing to appeal the deactivation of my Facebook account. It was disabled due to suspicious adult content sent to me via Messenger, which I did not send. I understand Facebook's strict policies regarding adult content, but I want to clarify that I did not send it. I have invested many hours in building and enhancing my account, and I would like to have it reinstated. I kindly request the Facebook Support Team to review my case and reactivate my account if possible. I also want to confirm that the adult content was randomly sent to me and not by my doing. Thank you for your help in resolving this issue. Best regards, [Zakrya Khaski] Email: [redacted]
Reported by GetHuman-zakryakh on الإثنين ١٩ يونيو ٢٠٢٣ ١٣:١١
I currently have two Facebook accounts. The first one, facebook.com/richard.streem.5, is accessible through my email address, [redacted] The second account, facebook.com/Richard.streem, I am unable to access as I have forgotten the password. The associated email address, [redacted], is no longer functional since I no longer work for that company. I would like to merge the inaccessible account with the one I can access. I am willing to provide proof of ownership by sharing my ID. I have attempted to upload my ID without success, possibly because it was not requested by Facebook. I am looking for assistance on how to regain access to the facebook.com/richard.streem account and merge it with richard.streem.5. Your prompt response would be greatly appreciated. Thank you, Richard Streem (Message composed by Matt Streem) [redacted]
Reported by GetHuman8374402 on الإثنين ١٩ يونيو ٢٠٢٣ ٢٠:٣٩
A few years back, I mistakenly used an incorrect and non-existent email to create my Facebook account. Recently, I got logged out of the account and realized the issue with the email. Unfortunately, I can't remember the password and can't receive the reset code due to the wrong email and no backup options. I have another account with the correct email that I did not intend to create. The incorrect email associated with the locked-out account only shows part of it as b***********6@e*****.com. My daughter and I have tried all available options, but we can only choose between getting a reset code via email or entering the forgotten password. The system mentioned that my password was changed last Friday when I got logged out after an incident with my friend's dog. Feel free to contact me at the correct email address provided.
Reported by GetHuman8445023 on الثلاثاء ٢٠ يونيو ٢٠٢٣ ٠١:٥٤
There's an unexpected Facebook dating icon at the bottom of my screen, right next to the home, friends, and notifications. I never intended to click on it, as I have no interest in using Facebook dating. I feel uneasy about this situation, especially since I'm in a relationship and often share animal rescue screenshots. I'm unsure how this feature got there or how to remove it.
Reported by GetHuman-rondagri on الثلاثاء ٢٠ يونيو ٢٠٢٣ ٠٦:١٥
To the Facebook Team, I am experiencing a problem with my locked Facebook account as it requires me to confirm my identity, but I do not have any identity documents. As this account holds importance for me, I kindly request an alternative option such as receiving a code on my phone or email to regain access. I seek your assistance in unlocking my Facebook account promptly. Account Information: Facebook Name: Sapnai Reang Gmail: [redacted]
Reported by GetHuman-phumaems on الثلاثاء ٢٠ يونيو ٢٠٢٣ ٠٦:١٦
Dear Facebook Team, I am currently unable to access my Facebook account as it has been locked and requires me to confirm my identity, which I am unable to do without a document. This account holds great importance to me, and I kindly request that an alternative method, such as receiving a code via phone or email, be made available to recover my account. Your prompt assistance in unlocking my Facebook account would be greatly appreciated. Account Information: Facebook Name: Sapnai Reang Email: [redacted]
Reported by GetHuman-phumaems on الثلاثاء ٢٠ يونيو ٢٠٢٣ ٠٧:٤٦
Hi, I require assistance with my Facebook account. My name is Víctor Hugo Castillo, and I am reaching out for help to recover access to my account as I inadvertently logged out. I have two-step authentication activated on my account, which is currently preventing me from logging back in. I am willing to provide any necessary personal information to regain access promptly. Please assist me at your earliest convenience. Thank you.
Reported by GetHuman8445568 on الثلاثاء ٢٠ يونيو ٢٠٢٣ ١٠:٥١
I encountered a situation on Facebook where someone started making racist remarks towards me. Even after I stood up for myself, I was the one who faced restrictions on my account. This person continued to be racist without any consequences, while I received unfair treatment from Facebook. I feel frustrated by this recurring issue where the platform seems to favor one side over the other, regardless of the offensive nature of the comments. It's disheartening to see Facebook repeatedly allow such behavior to go unchecked.
Reported by GetHuman8445627 on الثلاثاء ٢٠ يونيو ٢٠٢٣ ١١:٥١
Hello, In September of last year, my Facebook account was temporarily disabled for allegedly violating community guidelines, which I dispute. Despite multiple attempts, Facebook refused my requests for account reviews, citing a lack of reviewers during the pandemic. Subsequently, my account was permanently disabled without resolution. I suspect this issue may have stemmed from a previous ransomware attack that compromised many of my accounts in August. I am now seeking assistance from Facebook's team, as I have been unable to locate any support contact details online. Your help in resolving this matter would be greatly appreciated. Thank you, Abhinav
Reported by GetHuman8445628 on الثلاثاء ٢٠ يونيو ٢٠٢٣ ١١:٥٤
Dear Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Facebook Community Standards. I have provided all the necessary identification to prove my authenticity, and I kindly request you to review my appeal and reactivate my Facebook account promptly. Thank you, Aftab Alam
Reported by GetHuman8445647 on الثلاثاء ٢٠ يونيو ٢٠٢٣ ١٢:١٣
I am unable to access my Facebook account due to the system showing only the logout option. This account is crucial to me as it contains business information. I have provided my correct name and identity card details. I kindly request the reopening of my Facebook account. Thank you.
Reported by GetHuman-sahilro on الأربعاء ٢١ يونيو ٢٠٢٣ ٠١:٤٠

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