Facebook Customer Service Issues

Archive 1784

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1784. It includes a selection of 20 issue(s) reported June 23, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I'm facing an issue with my Facebook account being hacked. I noticed that my contact information was changed, and now I can't access my account with the password reset code being sent to the hacker's email. This is crucial as I use my account for online selling and have private videos that I need to protect. Despite seeking help from the Facebook forum, the suggested account recovery steps have not been successful as the code continues to be sent to the hacker's email address. How can I proceed to regain access to my account and secure my information? Thank you.
Reported by GetHuman-saguit_r on الجمعة ٢٣ يونيو ٢٠٢٣ ٢٠:٠٨
In April, my accounts were hacked, and even though I regained access, fake accounts with my information were still being created. Whenever I tried to create a new account, the password got changed, preventing me from accessing it. Recently, I noticed that one or two of these unauthorized accounts have been closed down. I am seeking assistance to close down all the remaining fake accounts associated with me. My contact number is [redacted]. Thank you. - Ashley
Reported by GetHuman8454335 on الجمعة ٢٣ يونيو ٢٠٢٣ ٢٠:٥٦
"Hello, I am puzzled about being restricted without any clear cause. The Facebook system appears to have some shortcomings. Upholding the community guidelines is a priority for me. It is distressing to be restricted for an extended period due to a system error. I kindly ask for an improvement in the Facebook system to resolve this issue affecting me. Maintaining the trust I have in Facebook is essential. It is hoped that similar mistakes can be avoided in the future. Thank you."
Reported by GetHuman-sisirbhu on السبت ٢٤ يونيو ٢٠٢٣ ٠٥:٢٨
I reset my phone a year ago. I reinstalled Facebook but couldn't log in due to an "incorrect password" error. I attempted to reset the password but didn't receive the 6-digit code. Facebook doesn't recognize my device, and I can't recover through the help center. I'm unable to access my device, IP, email, or phone number. I forgot my password and am stuck offline. I need assistance to regain access. Please send a recovery link to my email for identity confirmation. Kindly help me get back into Facebook.
Reported by GetHuman-cinvilci on السبت ٢٤ يونيو ٢٠٢٣ ٠٨:٠٤
My personal Facebook account was disabled unexpectedly, and I am unsure why this action was taken. I always adhere to Facebook's community guidelines and share only appropriate content using my real information. I believe my account may have been falsely reported by someone. I am unable to access valuable personal data stored in this account and am reaching out for assistance in restoring access to my account. Thank you.
Reported by GetHuman-sfdrrizv on السبت ٢٤ يونيو ٢٠٢٣ ١٣:٥١
Hello, I received your request to review the removal of content on Facebook. To proceed, please provide the following details: - Report number associated with the content removal - URL link to the specific content - Email address used to sign in to the Facebook account that received the removal warning Once you provide this information, we will further investigate your report. Thank you.
Reported by GetHuman-saifisai on السبت ٢٤ يونيو ٢٠٢٣ ١٤:٣١
Approximately 3-4 weeks ago, a friend from Kansas City, Missouri, informed my son that a friend request was sent from my account, although it was not initiated by me. On June 14, [redacted], I changed my passwords due to being restricted from the Marketplace, suspecting a connection between the two incidents. I have contacted Facebook multiple times from the restricted page, sending 10-15 messages seeking reinstatement or at least an explanation for the restriction, but have yet to receive a response despite spending hours on their platform. Before deciding to deactivate my Facebook account permanently, I am reaching out here as a last resort, hoping for any help or information you can provide. Thank you for your assistance. - Don
Reported by GetHuman-lhcsier on السبت ٢٤ يونيو ٢٠٢٣ ١٩:٥٠
I was logged out of my Facebook account and Messenger while on holiday. I contacted Facebook to report that my account was hacked. When I returned home, the account had a different email, making it seem like it was taken over. I urgently need access to retrieve my personal information, photos, memories, and business details. There were also unauthorized payments from my bank for Facebook that I have reported. Can you please help me recover my account?
Reported by GetHuman-cmsd on السبت ٢٤ يونيو ٢٠٢٣ ٢٠:١٤
On June 22, [redacted], I woke up in the morning and noticed an email from Facebook providing an account recovery code at 1:07 am EST. Following that, I received emails indicating that an email address was added, a password was changed, and an email address was removed. I did not authorize any of these changes. My email was modified to [redacted] and then to [redacted] Moreover, my phone number was deleted from my account. Consequently, I am currently locked out of my account. Despite sending several emails to Facebook about this issue, I am uncertain if they have reached the appropriate department. I am in urgent need of assistance to regain access to my account.
Reported by GetHuman8456211 on السبت ٢٤ يونيو ٢٠٢٣ ٢٠:٥١
I fell victim to a scam on Facebook Messenger by someone named Vivian Cooley. I was misled into granting her access to my account, thinking I was maintaining control for the necessary security of my personal page. She offered to assist me financially, which I accepted due to my current homeless situation and imminent court proceedings regarding my children's welfare by DHHS. I am unsure how she gained access to my account so swiftly, and I have been unable to regain control since.
Reported by GetHuman8456376 on السبت ٢٤ يونيو ٢٠٢٣ ٢٢:٤٥
Recently, my Facebook account was hacked by a friend who himself had been hacked. The hacker changed the password, email address, and even removed my phone number, preventing me from resetting the password. Clicking on the 'My account is compromised' option only prompts me to enter the current password, which I no longer have access to. This account holds crucial information and important conversations for me. I am willing to provide identification documents for verification to regain access to my account. Your assistance in recovering my account is highly appreciated. Thank you.
Reported by GetHuman8456449 on السبت ٢٤ يونيو ٢٠٢٣ ٢٣:٥٧
I need assistance in recovering my hacked account. Every time I try to recover it, I get switched back to another account of mine and it resets the password for that one. The account I need help with has my picture on the front. Please contact me at [redacted]. Thank you for your time, I hope to hear from you soon.
Reported by GetHuman8456460 on الأحد ٢٥ يونيو ٢٠٢٣ ٠٠:٠٨
My Facebook page, "N.A Islamic Channel," recently received a violation for being in an "Ineligible Country." However, I want to clarify that my page is actually created and managed from India, which is an eligible country for monetization. Despite being the sole owner and financial administrator of the page, I am unable to access the payout settings due to policy issues. I believe this issue may have occurred due to a technical error in Facebook's automated system. I kindly request a review and resolution of this matter at your earliest convenience. Please find the link to the Facebook page: [redacted] Thank you, NurAlam Ansari
Reported by GetHuman-anuralam on الأحد ٢٥ يونيو ٢٠٢٣ ٠٧:٠٩
Hello, Facebook team. My Facebook account has been locked, and it requires me to confirm my identity. However, I am unable to do so. Please assist me in unlocking my account. Alternatively, I would appreciate it if you could provide me with the option to receive a code via email or phone number. This account is crucial to me as it is connected to my other social platforms. I hope for your understanding and cooperation in unlocking my Facebook account. Thank you, Abhiyansh Pal
Reported by GetHuman-brashpal on الأحد ٢٥ يونيو ٢٠٢٣ ٠٧:١٧
Hello Facebook Team, I am a genuine user of this account and have been experiencing the issue of a review request for a while now. I have provided all the necessary identification to reopen my Facebook account, but unfortunately, I have not received a response from the Facebook team. I kindly request you to review my appeal and assist in reopening my account promptly. Account Details: Account Name: ဒိုင်ဖြိုခွဲမဲ့ ကိုကိုရှင်း Account Email: [redacted] Account Password: Zzzz@[redacted]
Reported by GetHuman8456954 on الأحد ٢٥ يونيو ٢٠٢٣ ٠٩:٣٥
Hello Facebook Team, I am writing to inform you that my Facebook account has been disabled due to a violation of the Community Standards. I have gone through the review process, and it seems the decision is final. I have a few days left to submit a recovery request, and I would appreciate it if you could look into this matter promptly. Thank you, Simon L. Email: [redacted] Date of Birth: 20/07/[redacted]
Reported by GetHuman8457139 on الأحد ٢٥ يونيو ٢٠٢٣ ١٣:٠٣
Hello Facebook Team, I urgently need your assistance. My Facebook account was disabled when I tried to fill out the form. An error message stating, "Too much time has passed we cannot review..." appeared. I assure you that I am a genuine user with no fake information. I am struggling to reach out to Facebook using the feedback form. I kindly request you to restore my disabled Facebook account. The email linked to the disabled account is as follows: - User Name: Simon Lankelis - Disabled Facebook Email: [redacted] Thank you for your prompt attention to this matter.
Reported by GetHuman8457139 on الأحد ٢٥ يونيو ٢٠٢٣ ١٣:٠٨
Hello Facebook team, I am urgently seeking your assistance as my Facebook account was disabled. I encountered an issue when trying to fill out the form, receiving a message stating that too much time has passed for a review. I want to clarify that I am a real user and have not used a fake name. Unfortunately, I am struggling to contact Facebook through the feedback form. I kindly request the restoration of my Facebook account. The email associated with my disabled account is as follows: FB name: Simon Lankelis Disabled Facebook email: [redacted] Thank you for your prompt attention to this matter.
Reported by GetHuman8457139 on الأحد ٢٥ يونيو ٢٠٢٣ ١٣:٠٩
Hello Facebook team, I urgently need your assistance. When I tried to fill out the form to appeal my disabled Facebook account, I received a message saying too much time has passed and you can't review it. I am a genuine user and have not used a fake name or engaged in any inappropriate activity. I am unable to contact Facebook through the feedback form, so I kindly request you to restore my Facebook account. The email associated with the disabled account is . Thank you, Simon L.
Reported by GetHuman8457139 on الأحد ٢٥ يونيو ٢٠٢٣ ١٣:٠٩
Hello Facebook team, I urgently need your assistance. My Facebook account was disabled when I tried to fill out a form. The message displayed was that too much time had passed and it couldn't be reviewed. I want to assure you that I am a real user and do not have a fake name or anything like that. I am having trouble contacting Facebook through the feedback form. Please consider restoring my disabled Facebook account. The email associated with the disabled account is provided below for your review. Facebook name: Simon Lankelis Disabled Facebook email: [redacted] Thank you.
Reported by GetHuman8457139 on الأحد ٢٥ يونيو ٢٠٢٣ ١٣:٠٩

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