Facebook Customer Service Issues

My name is Nathan Edwards. My account email is [redacted]. I recently purchased a new phone and accidentally signed out of all my accounts on the old phone, resulting in the deletion of all saved passwords. I have experienced this before, and it took me a long time to recover my information, which was quite frustrating. This is the first Facebook account I created, and I no longer have access to the email address associated with it because I have changed my number. I have attempted to recover the email, but since it was created a long time ago, I do not have the necessary recovery options. This Facebook account is very important to me as it contains many special photos and messages with Cass Grelle. I kindly request assistance in resetting the password and reclaiming my account. I am willing to provide any necessary information such as messages, photos, and private details to verify my identity and regain access to my Facebook account. Thank you.

I have discovered that someone has used my phone number to create a Facebook page. I need to confirm if the account is still active and deactivate it as they are using my phone number. I am concerned about potential issues if I want to use my number in the future. Please advise on any further actions needed to resolve this matter with the account associated with my phone number. Thank you

Hello, I had an account on Facebook associated with the email address "[redacted]" My name is Ahmed Raza Soomro, and my date of birth is 15/08/[redacted]. Today, when I tried to log in, I discovered it had been hacked, and a new email "[redacted]" is now linked to it. I am concerned about why this happened, who hacked my account, and would like your help in recovering it. Thank you, Ahmed Raza Soomro
 Email: [redacted] Date of birth: 15/08/[redacted]

After logging into my Facebook account, a few days later upon trying to log back in, I was notified that my credentials were incorrect. To my surprise, someone else was using my account. When I attempted to reset my password, the saved contact numbers were deleted along with my email address, which had been changed to a Hotmail account. Consequently, I am unable to regain access to my account. I require assistance.

Hello, my account has been compromised. I am unable to access Messenger or Facebook. Accessing the help page requires entering my email or phone number, which have been altered by the hacker. When I try to log into Messenger, it prompts for information and offers to send a code via email/sms, but the displayed email is not mine, and the phone number has also been changed. I emailed Facebook yesterday but received no response. I need guidance on how to proceed. Thank you. Regards, E.

I am seeking assistance in recovering my account. Despite following all provided instructions, I have not received a response. When attempting to reset my password, two unfamiliar email addresses appear instead of mine. I submitted my driver's license as requested and provided the following email addresses: [redacted] and [redacted] Additionally, I attempted to use my phone to request a code, but I have not received any response. I rely on Facebook daily and have been a user since its inception. My name is Andrew Bristow. Thank you for your help. Best regards, Andrew Bristow

When I was in jail in [redacted], someone got a hold of my cell phone and changed my password. I have sent in my driver's license numerous times, but you still cannot verify it is me. The only reason I need access to my Facebook account is because it is the only place that has any pictures of my late father. While in jail, I lost all my property, including childhood photos. Accessing my original Facebook page is my only hope. I still receive emails about my friends' posts, but I cannot see my account when I try to log in. Please help me.

A friend on Facebook messaged me via FB Messenger about her new clothing line and requested my phone number. Unfortunately, this turned out to be a hacking scheme. The hacker used my account to send similar messages to my contacts and is now promoting bitcoin on Instagram on my behalf. I have attempted to reset my passwords and entered authentication codes sent by FB, including using my driver's license. Both my sister and niece have reported my account as hacked. My profile picture remains the same on Facebook, but the email address has been changed by the hacker. I am unable to access my accounts to delete them and I am uncertain about what steps to take next.

My Facebook account has been hacked, and the hacker has altered the phone and email associated with it. The primary issue is that the system now shows that my email does not exist, rendering the solutions in the Help Centre ineffective. The hacker has been sending out fraudulent messages to my contacts from my account. I need immediate assistance to prevent further harm and protect others from being affected by this issue.

Dear Sir/Madam, My name is Kushan Jivani, and I am from Silvassa. My wife's name is Pooja Jivani, and her Facebook ID is under the name Pooja M. Barbate. She has been unable to log in for a while as she does not remember the phone number added to the account, the email address associated, and also forgot the password. Today, through a friend's Facebook account, it was noticed that my wife's ID was logged in last on 8th May, and the profile image was changed. Therefore, I kindly request a link to change the password of my wife's ID for security purposes. My phone number is [redacted]. Thank you.

Hello, my name is Li Hongqin from Shaoyang City, Hunan Province, China. I work as a security guard at Evergrande Property. I have [redacted] friends on Facebook. Due to a poor signal, I cannot log in to my Messenger account. I created a new one, but I received a message stating that I have attempted to log in too many times and have been banned. If you can help, please reach out to me at +[redacted][redacted]. Thank you.

During my current visit to Vietnam, I encountered an issue with accessing my Facebook account due to my location. Despite having visited Vietnam several times before without any problems, I am now locked out. Attempting to recover my account through the comments or text message verification has been unsuccessful as the process keeps spinning without connecting. I managed to reset my password using an alternative method, but I am now facing challenges with the verification steps on a Mac using both Firefox and Chrome browsers. The options provided by Facebook, such as using another computer or identifying comments, have not been effective, leaving me unable to regain access. I am seeking a direct line of communication with Facebook to resolve this frustrating situation promptly.

Hello Facebook team, I believe my Facebook account has been hacked. The only contact associated with my account is an email address ([redacted]) that I don't recognize. The email linked to my account is not mine, and my password has been changed. I can't reset it because the verification code is being sent to this unknown email. Also, some suspicious messages were sent to my friends from my Facebook messenger 10 days ago. Please resolve this issue promptly. Email: [redacted] Contact number: +[redacted]57.

Recently, a friend asked for my phone number and later requested a code to access their account, which I provided. Unfortunately, my account got compromised, and now the hacker has changed my password, email, and phone number linked to it. I have attempted to follow Facebook's online guidance to resolve this, but it seems impossible without access to the associated email. I am struggling to find a way to reach out to Facebook for assistance in this situation.

Hello, I am Li H. from Shaoyang City, Hunan Province, China. I work as a security guard at Evergrande Property. I have [redacted] Facebook friends. I am facing login issues with Messenger due to poor signal, so I created a new account. When trying to log in with Facebook, I was informed that I have tried too many times and am now banned. My contact number is +[redacted][redacted]. Additionally, I forgot my Facebook login password. I am hoping to regain access through phone number verification. Could you please help me solve this issue?

Subject: Urgent Security Concern Regarding my Facebook Account Dear Mr. Chris Cox, I am reaching out to address a serious issue concerning my Facebook account. As a survivor of abuse, I have taken all necessary steps to safeguard myself from a former spouse who is also a member of the platform. I am identifiable as Ayawa Evans on both Facebook and Instagram, a name that holds significance for my loved ones and peers. On June 4th, [redacted], an unauthorized person managed to breach the 2-step verification process on my account, changed the associated email and phone number, effectively locking me out. Despite complying with all security measures and receiving a verification code from Facebook, my account was inexplicably disabled. I have initiated an appeal and kindly urge a thorough investigation into this security breach to reinstate my account. Decades worth of cherished relationships, family ties, and genealogical research are at stake. Thank you in advance for your swift attention to this urgent matter. Sincerely, Ayawa Evans

Hello team, My Facebook page "Page Name" has been hacked by an unauthorized person claiming to be from Facebook sponsorship. They sent a sponsorship proposal requesting access to the Ads account within Facebook Business Manager and ownership of my page. As a result, I have lost access to my page. I kindly request your assistance in resolving this issue and restoring my ownership and admin role on the page. I have attached screenshots for your review. Page link: [redacted] Thank you, Account Name (Kinnar)

Hi Team, A hacker has added my page "PAGE NAME" to their Facebook business account. Please see the screenshot with an arrow pointing to the hacker's business ID [Hacker ID] in the page owner role. I initially had doubts about an email proposal for ads on the page but, after accepting it, I lost control. The person provided a link [redacted] and after following the steps, I realized I lost access to my page. I managed to regain admin access briefly yesterday, only to be removed again later. If you can remove the page from the hacker's business ID [Hacker ID] and restore my admin access, it would resolve the issue. Thank you, Account Name (Kinnar)

My Facebook account was hacked. The scammer managed to take money from my account, changed my email, and locked me out. I am unable to access my account even though I have been a member since [redacted]. I need help to remove the hacker and regain access to my account. I have tried to fix this for hours without success.

Account disabled without reason Hello Facebook, I am Laxmi Bimla Negi and I have been using my account since [redacted]-13. My account has been disabled without any explanation. I have tried multiple times to reactivate it over the past two months. I even reached out to Facebook's office in India but have not received any response. I have also sent emails to support, but unfortunately, I have not received any help from anywhere. This account is very important to me, and I kindly request your assistance in resolving this matter. Thank you. Laxmi Negi