Facebook Customer Service Issues

I would like to report a security concern regarding my Facebook account. I recently received a message stating that my account name was not compliant with the guidelines. I verified that the name used on my account is the one I go by, which is my middle name. However, my profile name was changed to my full legal name, including my middle name. This poses a risk to my security and privacy. The system is not allowing me to change it back for 60 days, which is troubling. I value my privacy and it is concerning that this happened without my consent. I kindly request immediate attention to this matter and a resolution to restore my preferred name on my profile. Thank you for addressing this issue promptly.

Thank you for your efforts to assist me. I am not very tech-savvy, so I truly appreciate your help. I recently upgraded from my old iPhone 6 Plus to a new iPhone 8 Plus, as I do not own a computer and conduct all my activities on my phone. On my Facebook account, I used to unlock it by tapping my profile picture and entering a 4-digit code. However, after switching to a new phone, I am now prompted to log in with my username and password, a challenge for me as I have always used the passcode option. Given that my account recovery details were under my ex-wife's information and now updated to mine, I attempted to recover my password multiple times without success. Even after updating my contact details, I never received the code from Facebook to reset my password, despite trying various email accounts and contacting my ex for help. I also tried the "help from friends" option with my daughter's account, but it did not locate the account. I am stuck and would appreciate any guidance to resolve this issue. Thank you for any assistance.

My name is Peter N. I provided my email as [redacted] The password for my account is Crosswind1823. I uploaded a picture for my profile 5 hours ago. How long does it usually take to review the photo for me to regain access to my account? Update: I created the account solely to view a video of myself from Visalia Anime Comic Con on Sept 1, [redacted]. I did not send or receive friend requests, or join any communities. By checking my Facebook download, I verified that the only website I visited was the Comic Con page. I appealed to Facebook after examining my data. The only reason I can think of for my account being disabled is that the picture I used for my profile was of me in a cosplay outfit, which may have been mistaken for an attempt to impersonate someone else. Could you please clarify what led to my account being disabled?

We are Dominion Prophetic Praise International, a church based in Accra, Ghana. Unfortunately, our Facebook account was disabled unjustly. Following an interaction with a lady on our page, she requested a personal prophecy which we provided, but she was displeased. We reported her behavior to Facebook, and without cause, our account was disabled. Numerous followers have reached out via email concerning the matter. We kindly request your assistance in resolving this issue. Thank you for your cooperation. From Dominion Prophetic Praise International

I am seeking to have my private Facebook page fully restored, including all of my written posts, chats, and videos shared with my friends and family members on the site. I want to ensure that only those I have approved can access my content and that outsiders are not able to view or disrupt our interactions. I am not sharing any content with anyone outside of my close circle and expect privacy and security on my page. Any unauthorized access or interference will be reported, and I trust that this issue will be resolved promptly to maintain a safe and respectful online environment for myself and my loved ones.

Hello, I recently listed my [redacted] Nissan Maxima SE 4D for sale online. I received numerous offers and messages, but encountered an issue with a potential buyer who became aggressive during our conversation in Spanish. After a heated exchange, I noticed that all my messages regarding the car had disappeared and the listing showed as "sold" without my action. I am puzzled by this and seeking advice on how to prevent such incidents in the future. I am new to using Facebook for sales and would appreciate any guidance on this matter. Thank you for your assistance. Best, Mike T.

There is a post circulating on Facebook containing false information about me, putting me at risk and making it difficult for me to do daily activities like eating, getting gas, and working. The situation has escalated to the point where strangers have threatened me, resulting in me being asked to leave multiple establishments. The situation has become unbearable, with individuals referencing the post made about me. It has caused me emotional distress, as highlighted by a recent incident at Burger King where an employee mentioned the Facebook post, leading to a humiliating experience. The threat to my safety persists as long as the post remains online. Despite my efforts, the situation is worsening, and I have even faced threats in person by people who now recognize me due to the false post. The individual who posted this misinformation did not engage with me and has unfairly damaged my reputation. I urgently request the removal of the post to ensure my safety and well-being. The linked post has been circulating even after the photo was removed, causing further distress as it continues to be shared via text messages. This violates my privacy as I did not consent to the distribution of my image, which appears alongside my license plate. I fear for my safety and implore for immediate action to address this harmful situation.

There is a distressing Facebook post with false information that is endangering my safety and causing me distress in public places. I have experienced threats and harassment from strangers, leading to unpleasant encounters at gas stations and fast-food restaurants. Recently, at Burger King, an employee referred to me being "popular on Facebook," causing me to feel overwhelmed. The situation has escalated, with unknown individuals making threats in person after my photo was shared without permission online, along with fabricated details. This has now put me at risk, and I urgently need the post to be removed to prevent further harm. The individual who posted the content is still circulating it through text messages, exacerbating the issue. I fear for my safety, especially given incidents of violence in our town. Removing the current post and any future ones is crucial for my well-being. The link provided shows the problematic post that must be taken down promptly to ensure my security.

Hello, I am Eric Njimefor and I have been unable to access my Facebook account for several months now. This issue began when I noticed an attempt to gain unauthorized access to my account. Consequently, I enabled two-factor authentication using my phone number +[redacted]21. Unfortunately, I have not received the authentication message on my phone for account access. Despite reaching out to Facebook numerous times, I have not received a resolution. My Facebook name is Jime Eric. I have also submitted proof of my identity for verification. Can you please assist me in recovering access to my Facebook account?

I need assistance as FACEBOOK has blocked my account due to suspicious activity, citing phishing concerns. It has been 31 days since I lost access on 1 August [redacted]. I was in the midst of starting a new job and promoting ads on a new group I created, leading me to be unable to log in now. I am willing to comply with the terms and conditions more diligently moving forward. The only way to regain access is through a security check by resetting my password, which I have done repeatedly without success. I am desperate to reconnect with my friends and would appreciate any help in resolving this issue promptly. You can reach me at [redacted] or +[redacted]1. I apologize for any inconvenience, and I am unsure of who else to turn to at this point. Thank you for your assistance.

Hello Facebook support team, I wanted to report that my Facebook account, registered under the name Apit Apit, was hacked this morning. I have been unable to log in. I tried the forgotten password method, but the code did not come through my email. I suspect the hacker may have blocked my email. I am concerned because my account contains many pictures of my family (wife and kids). I urgently need your assistance in removing my Facebook account associated with my registered email address, [redacted] The situation is distressing, and I would appreciate prompt action to resolve this issue. Thank you for your help.

Hello, I am reaching out regarding my father-in-law's Kindle Fire account. He accidentally reset the device, losing all apps, cookies, and saved passwords. He typically writes down his email addresses and passwords, but he no longer has access to his original @bbc.co.uk email address. We believe his account might have been linked to that email or a personal one created by either myself or my husband, but the details are now lost. This mistake has also erased the Facebook app from his device, and he can't recall the login credentials. We are hoping to recover his account as it contains important pictures and memories. Due to health issues, he is unable to contact support directly. If you could advise on the best way to facilitate this process (via phone number or email) so he can answer security questions and identify friends to regain access, it would be greatly appreciated. The account in question is under the username /timothy.march.58. Thank you for your assistance. Sabina

I recently got a new phone and am attempting to set up my Facebook on it. Unfortunately, I cannot remember my password and the reset sends a code to an old email I no longer have access to. I've also had trouble accessing my Gmail to retrieve the verification code. This email is [redacted], the one I can currently access. My phone number on file is correct ([redacted]6), but I can't receive the verification code there either. Changing the preferred contact method requires the password, which I am unable to recall. I'm hoping to avoid starting a new account and just need assistance resetting my password so I can use Facebook on my new phone. If you need more information, please let me know. Thank you, H. May.

My Facebook account under the name Aman Jain is linked to an old mobile number that I no longer have. I recently changed my password and forgot what it was. Whenever I try to log in using my mobile number, it logs me in automatically, but since I can't remember the new password, I can't access my account. The password reset process doesn't work as I no longer receive the OTP on that old number. I urgently need access to my account as there are important documents there. Please assist me in resolving this issue and regaining access to my Facebook account. You can reach me via email at [redacted] Thank you.

Hello, I recently noticed that someone has changed the password for my account (eve_s1513). I received an email saying my password was changed for an account named eve.schmidt54, which uses my email and a photo of me. I did not create this account, and now when I try to access my old account, it says the username is not in use. The new account contains nothing I posted, only a photo. I discovered my account is still active under a different username, now listed as dorse__y_740__5_. I have reported this multiple times with my other account, but it seems no action has been taken. Someone is impersonating me, clearly violating guidelines, but I have not received adequate assistance from Instagram. Since Instagram is now part of Facebook, I am hoping to find help here. I appreciate any assistance you can provide.

I accidentally dropped my old phone, causing it to stop working. I then purchased a new phone and installed the Facebook app. Despite following all the prompts, a new account was created. Previously, I used a Hotmail email address on my old phone, but I couldn't access it after some changes Hotmail made, so I switched to a Gmail account and updated it on Facebook. I also had changed my phone number a few years ago. Even though I had updated all this information on my old phone, I don't understand why I ended up with a new account on the new phone with the updated info. My old account appears with my name and the profile picture I used, but I couldn't access it. Could you please assist me in recovering my old account? Thank you for your help. Sandra

I was unfairly removed from the group "Acadian-Canadian-French Genealogy & History" by Admin Lucie Consentino without a valid reason. I was removed after another member mentioned Jewish DNA, and later I was accused of attacking the admin when she joined "French Heritage DNA." She then restricted my access to all other related sites and refused my requests to rejoin the group. Despite applying for membership twice at Rootsweb as advised, I was still denied access by Lucie, who has not provided a clear explanation for my removal.

I accidentally ended up with two Facebook accounts, so I deleted one. After a mishap with my phone, I had to replace it. While on Facebook, I clicked on a link that mentioned a video of me and a friend, prompting me to verify my account. I followed the steps without seeing the video. Later, I learned that my niece suspected my account was hacked, which surprised me. Lately, logging in shows my Facebook in Spanish on one device, requests a verification code I can't receive, mentions a disabled account, and requires logging in from a known browser. These challenges have left me unable to regain access to my account, and it's frustrating.

Last night, I changed my password and briefly logged into my late father's account before trying to log back into mine. Although I entered my password correctly, I didn't receive the SMS code for verification. I followed the steps to send my ID but couldn't access my account. I've been a user since [redacted], and my phone number, [redacted], is linked to my account. Even when trying to create a new page, I was told the number was in use. I have past messages from Facebook as proof. The issue with two-factor authentication locking users out is concerning, and I've discovered others facing similar problems online. This situation is frustrating and has made me hesitant about continuing to use Facebook.

I am concerned that a Facebook profile may have been hacked. I received a message from someone I believed to be an old friend, Darlene. We exchanged messages, and she shared information about a program called the IMF and Poverty Alleviation Program, directing me to contact an attorney for details. Upon realizing it was a scam, I unfortunately shared personal information on iMessenger. I am worried that my friend's account may have been compromised. I have reported the message on iMessenger, but I am distressed about the potential consequences of sharing my name, address, email, phone number, and monthly income. I am unsure how to proceed or reach out to my friend. Thank you for any assistance you can provide.