Facebook Customer Service Issues

I registered for Facebook years ago with an email that has since been hacked and inaccessible. Despite multiple attempts to update my email on Facebook, the reset/recovery emails never arrive. Recently, my efforts to change my email and password have failed, resulting in me being logged out from all devices. This is distressing as Facebook is my main way to communicate with colleagues. I am eager to switch my Facebook email to my current one to regain access to my account.

While browsing Facebook on Wednesday evening, my account froze and was locked. Upon trying to log back in, I was prompted to change my password. After doing so, I was asked to delete any comments or posts that I didn't make. Since they were all mine, I proceeded to the next step. Trying to delete some posts led to an error, and now I am stuck in a loop where I am temporarily locked out despite changing my password multiple times. Unsure if I was hacked, I am unable to regain access to my account.

My Facebook account has been hacked, and I am unable to recover it as the hacker changed both my email address and associated phone number to their Hotmail. I urgently request your assistance in investigating this matter, as the hacker might be engaging in fraudulent activities using my account. This account is crucial for me as it is how I communicate with my family, loved ones, and my significant other (referred to as "babe"). The name on the account was changed from "Omotosho Jnr" to "Perter Handler." The hacker also replaced my phone number with +[redacted][redacted] with their own Hotmail, of which I have no knowledge or access to. I kindly ask for a prompt response via email and swift action to regain access to my account. Thank you.

I am having trouble logging into my Facebook account as I was suddenly logged out and can't remember my password. Despite several attempts to recover it using my phone number and trusted friends, I have been unsuccessful. When trying to link my phone number to my account, it seems to be associated with someone else's account. I have not received any email verification to reset my password. This situation is preventing me from accessing Messenger and communicating with others. I would appreciate any assistance in resolving this matter. If needed, please contact me at [redacted] Thank you.

My account was hacked, and everything was changed, except for my Facebook name, which is now being used to ask for money. I am the rightful owner and can provide identification. I remember some old passwords and have information on the last person I communicated with before the hack. I also have chat records with the person who hacked my account. Please help me regain access to my account. Thank you.

I have an account under my name, Tom Brady, but there's another account labeled Thomas Brady that seems to represent me as well. The account Thomas Brady, with a profile picture of me but incorrect birth date, needs to be removed. The correct account, Tom Brady, has detailed profile information and photos, accurately representing me and my location in Holland, OH. I'm struggling to delete the unwanted Thomas Brady account, causing confusion among friends. Kindly assist in removing the Thomas Brady account while keeping my authentic Tom Brady account intact. Feel free to contact me at [redacted] for further discussion during (EST) business hours.

I recently had an upsetting encounter involving my 16-year-old daughter and someone almost 40 years old named Teria Green. After I posted about the incident on Facebook and tagged Teria Green, my account, under the name "La'Resha Brown-Thornton," was suspended. This was my way of keeping a record of what happened, as I am located in Ypsilanti, Michigan, while the altercation occurred in Florence, Alabama, approximately [redacted] miles away. Teria Green, who I communicated with through Facebook, said terrible things to my child, who suffers from documented PTSD and severe depression, including telling her to harm herself. I am seeking to have my Facebook account reinstated, as I did not use any offensive language in my post. I intend to leave the situation in the hands of the authorities and will refrain from contacting Teria Green further.

I created a Facebook account only to access business pages like restaurant menus and phone numbers without providing my phone number. However, shortly after signing up, I am unable to access anything on Facebook. It is requesting my phone number for "security" reasons, even though I haven't engaged in any suspicious activity. Despite my account being private, it insists on having my phone number. Given the recent security issues and my privacy concerns, I am not comfortable providing this information. I want to delete my account but they are asking for my phone number just to allow me access to do so. This requirement is unreasonable. I would like my account deleted immediately.

Hello Facebook, I am reaching out regarding my friend, Jaleeli M Zain Rawal, who has a deactivated Facebook account. He cannot access his email "[redacted]," and I am assisting him due to his limited English proficiency. Jaleeli has utilized his account for 5 years and has a substantial friend network on the platform. While he admits to posting irresponsibly, he sincerely regrets his actions. He is requesting one opportunity to rectify his behavior and promises to adhere to community guidelines moving forward. I kindly ask for a prompt and positive response, as my friend is unable to check the associated email address. Your swift attention to this matter is greatly appreciated. Thank you.

We have been dealing with cyberbullying since last Wednesday. Unfortunately, we've been blocked by the individuals involved, making it hard to report the harmful posts. It all started with one person making defamatory comments and rallying others to join in. Now, it has escalated into a witch hunt with posts popping up on various profiles, pages, and groups. Despite trying to use the form provided by Facebook to report this, we've encountered issues. We attempted to fill it out on multiple devices, including a laptop, iPhone, and iPad, but it either claims we missed fields or says the service is unavailable. We have taken steps to involve the police and seek legal advice regarding the defamatory remarks.

My son accidentally logged me out of Facebook on my home computer. I'm having trouble logging back in because it's asking for a second code I set up due to a past hack, but I no longer have access to that phone for the code. Resetting my password hasn't resolved the issue as the code is still required. How can I disable or change this second verification step on my Facebook account? Alternatively, if I start a new account, will I lose my friend list? The hacked Facebook account still shows up even though I thought it was removed. Would it be better to clear everything and start fresh? I participate in online Facebook auctions and need to regain access. Thank you.

I am having trouble accessing my account as I no longer have access to the email and Facebook password. I cannot remember the postal code I used when creating the account, and I lack sufficient information to verify my identity. I no longer have access to the phone numbers associated with the account, and it has been a long time since I've sent or received any emails through the account. I am frustrated and seeking assistance to regain access. I would like to file an official complaint if a resolution is not provided. I recognize the importance of security measures but I am hopeful there is an alternative way to prove my identity and access my account with the help of a support representative.

I have been locked out of Facebook and Messenger for about four weeks now. I kept receiving prompts to enter codes, but I did not receive any. I could not access settings since Facebook requested a generator code that I did not have. After contacting Google multiple times, they informed me that my Gmail account was used without authorization to create illicit websites for making money. I have not received proper guidance on how to resolve this issue. I have one Android device and my main online activities include job searching, research, and engaging in social media conversations on Facebook. If you have information on agencies or organizations that could help, please share. I also have security questions set up, which is the security measure I chose. Regarding my Facebook and Messenger accounts, I can be reached at [redacted] through telephone or text message. I appreciate any assistance.

Hello, I hope you are doing well. Thank you for reading this message. I am reaching out on behalf of Narcotics Anonymous, a registered global non-profit organization. Anonymity is crucial for our members to seek help in a safe environment. While we use Facebook pages, we are facing challenges posting directly in groups, which prevents us from engaging with local communities effectively. We do not seek donations. To work around this, I created a profile called Narcotics Anonymous Pretoria South, but it keeps getting blocked when multiple volunteers try to access it for posting. Our PR committee needs multiple access points to manage our outreach efforts efficiently. Could you assist in unblocking these profiles or enabling our page to post in groups directly? NA has a long history of supporting those struggling with addiction, offering a free recovery program since the 1950s. We have attached our NPO certificate for reference. Your guidance or support would be immensely valuable to us. Looking forward to your response. Best regards, Narcotics Anonymous South Africa

Hello! I suspect my Facebook account was hacked or disabled on Friday, August 31. Strange messages and attachments were sent to my friends, who wisely refrained from opening them and instead alerted me. Despite contacting my carrier, T-Mobile, I couldn't resolve the issue. I am unable to log in as my passwords and usernames are not being accepted. Additionally, I can't retrieve the two-factor authentication code sent through SMS without accessing my Facebook app on my smartphone, an iPhone, which I can't do due to login issues. What steps should I take next to recover and activate my Facebook account? Thank you, Jen T.

My son's photo has been wrongly posted on two people's accounts accusing him of being a pe*dophile. He has learning difficulties and may have innocently asked for a photo from strangers. These posts have caused distress, and we have involved the police due to threats. The individuals who posted are Leslie Baker from Bristol and Rene Coles from New* Cardiff. The police recommended taking down the posts to protect our son. We are unable to block these people as we don't know them. Please help by removing these harmful posts, as keeping them up only increases their reach. Our son is not what he is being accused of; he is a young man with disabilities. Thank you for your assistance. - Annette

I am having trouble accessing my Facebook account because it requires me to provide identification, which I find unnecessary. My name is Robert Cook, but on Facebook, it is listed as Cook Robert. This should not be a barrier preventing me from accessing my account to see simple posts and photos. I am frustrated by this situation and would appreciate assistance from someone who cares. If possible, please contact me at [redacted] to help resolve this issue. Thank you.

Hello, one evening I made an inappropriate joke on Facebook in response to a friend's post, along with our other friends. Unfortunately, only my comment got reported and now I've been locked out of my Facebook account for weeks. It seems like my account is linked to my phone number, [redacted], rather than an email address. I've tried to use my old backup email, but it seems to be connected to a different account unrelated to me. Despite sending recovery codes numerous times to my cell number, I have not received any codes. If you could help me with this issue, I would greatly appreciate it. My name is Troy Chris, and you can reach me at [redacted] for further verification if needed. Thank you for your assistance.

I manage a Facebook group page named "Berger's Heart" under the name Jonathan Taylor Berger. Initially, my wife intended to create an online business, but she has decided not to proceed. Therefore, I want to change the group's name to better reflect its marketing focus. However, when I tried to change the name, it was declined without an option to address the issue further. The system prompts me to add my page's name to write a note for review, but I am unable to do so due to technical difficulties. I am the editor now and aim to enhance the page's visibility. Most of the followers are currently friends who likely wouldn't mind the name change. Please resolve the technical issue on Facebook so I can adjust the group's name accordingly. Thank you.

I was lured into a job opportunity on a local job site in Norman that turned out to be a scam. The supposed job was online through Skype Limited. They requested access to my Facebook account, promising to send me an Apple laptop. Unfortunately, after being aggressively harassed for three days, I caved in. Now, my old Facebook account, [redacted], is being held hostage by someone named Mauricio Hernández Estrada ([redacted]). This scammer is demanding $[redacted] worth of iTunes cards. I desperately need help to report this to Facebook as I fear losing irreplaceable memories and photos of my children. I feel so foolish and have been distraught for four days.