Facebook Customer Service Issues

Archive 1751

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1751. It includes a selection of 20 issue(s) reported April 4, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
There are many photos of mothers nursing their babies in a provocative way, with Middle Eastern writing in the upper left corner. Some men have left inappropriate comments on these photos. I was shocked to find my name on a list of perverts associated with this. This is damaging to my reputation, as I have dedicated my life to providing safety and therapy services for children and families. This is a safety concern that needs to be addressed.
Reported by GetHuman-klstolfi on Tuesday, April 4, 2023 4:02 AM
Kirodi, your account on Facebook is currently not visible to others, and you are unable to use it due to a disagreement on April 2, [redacted]. Please check back later for the outcome. Normally, it takes a little over a day to review, but there is a backlog at the moment. If your account is found to comply with the Community Standards, you will regain access. However, if it is deemed to violate the standards, your account will be permanently disabled, and you will not be able to appeal this decision.
Reported by GetHuman-mohansee on Tuesday, April 4, 2023 5:42 AM
My account was hacked, and I managed to update the email. However, I can't access my Facebook due to two-factor authentication. Facebook requires a login code from the authenticated app, which is missing now. The hacker changed my password, so all previous logins from my devices are gone. It's frustrating because I set up two-factor authentication to prevent hacking, but now it's causing issues.
Reported by GetHuman-riobumac on Tuesday, April 4, 2023 5:42 AM
Good day. Today I found out that my account has been disabled. I have invested 9 years of my life into my profile. Since the beginning of the war, I tried to shed light on the truth and support people. I request your assistance in restoring my profile as it is a part of my life. If I have violated any rules, I promise not to do so in the future. I beg you for a positive resolution to my problem. If my page was considered too active, I can provide documents to verify my identity.
Reported by GetHuman8279943 on Tuesday, April 4, 2023 2:18 PM
My account was suspended due to my activity. While I may have shown hostility towards Russia, losing my home has had a negative impact on my life. I use my blog to share information that reflects reality, although sometimes I may come on too strong. I will try to avoid making such mistakes in the future. I am asking for a chance, the last one. I have been running this page since [redacted]. It is my life, where I spend over 8 hours a day. Please, help ensure that the punishment is not so severe as to deprive me of the ability to express myself. My profile, friends, and communication mean a lot to me. I may not know how, but I promise to be more restrained. I hope for a positive outcome.
Reported by GetHuman8279943 on Tuesday, April 4, 2023 2:24 PM
Hello, I have been experiencing frequent Facebook profile restrictions. After just completing a 24-hour restriction yesterday, I woke up to find another 24-hour restriction imposed this morning. I am confused as I believe I did not violate any rules. The incident that triggered this latest restriction was when I simply liked a friend's comment with a small flower picture and intended to add a heart to show my appreciation. Suddenly, I received a notification about the 24-hour restriction. I am unsure why engaging with a friend's comment on my post, which contained a picture of flowers, goes against the Community Standards. Can you please clarify this situation for me?
Reported by GetHuman-tundets on Tuesday, April 4, 2023 4:07 PM
I encountered an issue with my Facebook Dating profile recently. A notification informed me that my profile has been disabled due to a violation of community standards. I have been an active user for a year without prior problems, and I am unsure of what caused the issue. I am unable to review my profile for discrepancies or possible hacking. Moreover, I am lost on how to initiate an appeal process. I regret not exchanging contact information with a person I was chatting with on the app, as I now have no means of communication. Any assistance or guidance would be greatly appreciated. Thank you for your help. - T. McMath
Reported by GetHuman-tom_mcma on Tuesday, April 4, 2023 7:02 PM
I used to have an original Facebook account under Cindy Martin, ID# [redacted][redacted]. Unfortunately, my computer's hard drive failed, and I lost access to my account when I tried to log in from a new computer. It is crucial to me as my deceased family members' memories are on that account. I have created a new account as Cindy Martin with phone number [redacted] and email [redacted] I have already submitted my driver's license, library card, and gas bill for verification, but I can resend if necessary. The profile picture on both accounts is the same, just located differently. I appreciate any assistance you can provide. Thank you.
Reported by GetHuman8280894 on Tuesday, April 4, 2023 8:10 PM
Last week, I experienced a hacker breach on my account, and I've been attempting to recover it. Despite following the recovery steps and gaining access to the hacked email associated with my account, I encounter errors when trying to reset the password. The Facebook email containing the reset link leads me to an invalid page, which seems highly frustrating. In my search for customer support contact information, I have been unsuccessful so far. Stumbling upon this forum gives me hope that I might receive guidance in resolving this issue.
Reported by GetHuman8281002 on Tuesday, April 4, 2023 9:04 PM
In [redacted] or [redacted], I created a Facebook account using my email address [redacted] I'm 67 years old and not very skilled with computers, so I learn as I go. Last year, Facebook suspended that account, which I didn't address. In March this year, I hired someone to help me set up Facebook again using [redacted] since I don't have a cell phone for texts. I still use [redacted] and [redacted] as additional contact emails since Facebook doesn't reach out to landlines. Unfortunately, my new account won't let me access Facebook Marketplace. It appears Facebook thinks I'm in Myanmar, but I've been in Alberta, Canada for 50 years. When I try to access the marketplace, I get a message saying it's not available in my area due to mobile phones, even though I'm in Alberta on my laptop. Could you please fix this issue and advise if there are any other concerns? Thank you, Kevin C. My landline is redacted if needed.
Reported by GetHuman8281211 on Tuesday, April 4, 2023 11:00 PM
My Facebook page has been hacked; everything has been altered, and someone is posing as me, selling items to my Facebook connections and demanding payment to reserve the items. The hacker changed my email address and phone number, disconnecting my phone from my Facebook account. I have reported the issue to Facebook, but I lack the required email for recovery. I am seeking assistance to restore my Facebook account to its pre-hacked state.
Reported by GetHuman8281613 on Wednesday, April 5, 2023 4:28 AM
Dear Facebook Support, I am experiencing difficulty accessing my Facebook account for the last five days. It seems that someone unauthorized has accessed my account, changed my email and password, and logged me out. Despite my numerous attempts, I have been unable to reset my password successfully. I kindly request your prompt assistance in resolving this matter. Thank you for your help. Sincerely, Abdulrahman M Dare.
Reported by GetHuman8282267 on Wednesday, April 5, 2023 1:33 PM
I cannot access my account even though I have my password and phone number. No matter what I do, the phone number is incorrect. I can't log in, even with my new number, which is now +[redacted]41. How can I regain access to my account? If YouTube could kindly update my phone number to +[redacted][redacted], I would appreciate it. Thank you. - Gasser A.
Reported by GetHuman8282425 on Wednesday, April 5, 2023 2:32 PM
My cousin, Gary M. Mullins, had an account on Facebook at facebook.com/Revelator0. Recently, he fell victim to a scam. Someone pretending to be a friend on Facebook requested Gary's phone number under the guise of needing help to unlock their account. Unfortunately, Gary shared his phone number, only to realize it was a hacker. The hacker accessed Gary's account, changed the email and password, and created a fake account using Gary's information. They demanded $4,[redacted] from Gary to restore his original account fully. Even though Gary can still access his actual account, logging in redirects him to the fraudulent one. This hacker has also tried the same scam with several of Gary's friends by asking for their phone numbers. Despite our efforts to warn them, some friends have already fallen for the scam.
Reported by GetHuman8283591 on Wednesday, April 5, 2023 10:44 PM
Dear Facebook Team, I am writing to address the recent disabling of my personal Facebook account due to a mistake in your security system citing a violation of Facebook Community Standards. I have provided all necessary identification and information to prove my legitimacy as a user of the account. I kindly request that you review my appeal promptly and reinstate my account at your earliest convenience. Thank you for your attention to this matter. Sincerely, Nazmul Hossain N. Email: nayanbanglalink[at]yahoo.com Phone: [redacted]0 Country: Bangladesh
Reported by GetHuman8284148 on Thursday, April 6, 2023 6:14 AM
I believe my account, clarahill@msn, has been compromised. Someone has changed the primary email to [redacted], which is not mine. Despite trying recovery steps, I temporarily gained access but couldn't change the email back since my old password no longer works. The change password option is now missing from my security settings. Any verification code goes to the wrong email address, [redacted] I attempted to provide my new email, [redacted], but still face issues with the password reset process. I seem to be stuck in a loop where my password doesn't work, making it impossible for me to secure my account.
Reported by GetHuman-clarahil on Thursday, April 6, 2023 10:40 AM
I have an issue with my previous account. About 7-8 years ago, I created my first Facebook account with photos of my ex-girlfriend. After she cheated on me, I changed my cellphone and have been unable to log back into that account since. Now, my current girlfriend, whom I plan to spend the rest of my life with, wants me to delete those old photos. I've tried, but I no longer have access to the phone number or email address associated with that account. This is extremely important to me. Please reach out to me as I am in desperate need of assistance. Sincerely, Wang
Reported by GetHuman8284445 on Thursday, April 6, 2023 10:49 AM
My Facebook page has been hacked. Despite several days of trying, I have received a code from you, [redacted], which did not lead me to my page with my great-grandchildren's pictures or poker sites. It seems passwords were changed multiple times, and I am receiving messages about being locked out. I have followed the information provided, but nothing has worked. If you are unable to assist, I may have to let this individual continue using my page and consider quitting Facebook after many years of use. My last username was "junnie113" with the password "pop[redacted]." Thank you, Adam Gerlach.
Reported by GetHuman8284998 on Thursday, April 6, 2023 3:31 PM
My account was compromised on Wednesday, 8 March [redacted], at 13:06 (CST). The hacker altered my account details like name, photo, email, and phone number. Despite changing the password, I'm stuck as the 2FA prompts for a login code that the hacker intercepted by logging me out of my devices. Now, I can't access my Facebook account on mobile or desktop without the 2FA code. Unfortunately, Facebook hasn't provided a solution yet. Clicking on the 'Need another way to authenticate?' link yields no results and no alternative method for verification is available.
Reported by GetHuman-azarti on Friday, April 7, 2023 2:23 AM
Hello, Facebook team, I am currently facing an issue with my locked Facebook account. I am unable to confirm my identity and would appreciate your assistance in unlocking it. Here are some details I can provide for verification purposes. Please consider sending a code via email or phone number to help resolve this matter promptly. Thank you for understanding the importance of this account to me. grateful for any help you can provide. Thank you, Facebook team.
Reported by GetHuman8286685 on Friday, April 7, 2023 10:52 AM

Help me with my Facebook issue

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