Facebook Customer Service Issues

Hello, I just wanted to inform you that someone has hacked my Facebook account and is posting random things on it. They removed my email address and phone number but are using my name and photo. Please help, as I have not had control of my Facebook account for two days now. The Facebook account name is Gesse Drynel Bakekolo, and here is my phone number: +[redacted]63.

Hello, my name is Christa Pellicci from Stamford, CT. I just wanted to share my thoughts on being a fan of the young actor Chris Evans. Despite facing bullying for being a fan, I want to clarify that Chris Evans has a girlfriend, which I completely respect. Recently, I had a positive interaction with a marine named Paul on Twitter who encouraged me not to doubt my own beauty. He advised against letting negative comments affect my self-esteem and assured me that I will find someone who appreciates me. I believe that no one should dictate how I choose to live my life, and I am grateful for the support I have received. If Chris Evans does not see my worth as a fan, that is his loss, and I have moved on to connect with more understanding individuals. Thank you, Christa O.

Hello. My mother is having trouble logging into her Facebook account. Despite entering the password she used to sign up, she receives a message stating that it's an old password changed two weeks ago, which she never did. I've tried various solutions, searched on YouTube, and contacted different websites for help, but without success. I attempted to recover her password, but the linked email is associated with a Hotmail account she can no longer access; I suspect it may have been disabled. I managed to locate her Facebook profile. Any assistance in resolving this issue would be greatly appreciated.

My account was hacked on Facebook. I was not able to recover it as Facebook decided to delete it. I recently created a new page, and now I received a notification stating that my account is disabled because of having too many accounts, which is not true as this is my only account. I have always followed the rules without any violations. The hacked account, which was active since [redacted], was never accessed by the hacker due to my secure password. This situation is frustrating.

After attempting to enhance my computer security, I cleared my browsing data and lost access to my Facebook account. Despite several attempts, Facebook is not sending me a reset code. For assistance, please send codes to my alternate email at [redacted], as I do not receive text messages on my [redacted] phone. Thank you.

I received a message about my Instagram account being disabled, however, I don't use Instagram and this account is not mine. Please disconnect this association and reinstate my account. Notification: Your account has been disabled. You are unable to access Facebook or Messenger due to the closure of the linked Instagram account 8lienchi.uyenphuongql5c. The activity associated with 8lienchi.uyenphuongql5c violates Instagram's Community Guidelines or other standards. If this deactivation was in error, I kindly request a review of this decision on Instagram. For further information, please refer to the Instagram Help Center.

Today, January 9th, both my Instagram accounts "kimisnotevil" and "kimisnot.okay" were disabled without explanation. I rely on Instagram to stay connected with loved ones and I always follow the platform's guidelines. When attempting to appeal the deactivation, the form indicated my Facebook account was disabled as well, despite me still being able to access it. I am unable to create a new account now, causing distress as I had many cherished memories on my Instagram profiles. Any assistance would be greatly appreciated. Thank you.

Dear Sir or Madam, On March 26, [redacted], I received two concerning emails regarding unauthorized access to our family firm's Facebook page, managed by my wife Alida Niksic and me. It appears that someone named "Mohammad Firdaus" had logged into our account without permission and made unauthorized changes, including setting up costly ad campaigns. We do not recognize this individual and are seeking assistance to regain control of our business page. My wife has contacted Facebook previously about this issue and I attempted to address it as well a month or two ago. Despite this, the unauthorized access to our Ad account and the creation of high-budget ads have been detrimental to our business financially. We can still manage our stolen Facebook page through our Instagram account. Here are some additional links to confirm our online presence: [redacted]. We kindly request the restoration of our page, SIMURG, and the removal of the unauthorized ads created by the intruder. Thank you for your attention to this matter.

Dear Facebook Support Team, My name is Cosmos Uzoma Amaechi, with passport number A[redacted]0. I created a Facebook account under the name Tnd Ond, using the verified email address [redacted] This account is used for political advertisements in our local village group. However, I no longer have access to my previous phone number, +[redacted]0, and have since changed it to +[redacted]3. I kindly request your assistance in unblocking our account, as it serves as a platform for our social group's activities. Your understanding and cooperation are greatly appreciated. You can contact me for any inquiries using the information provided. Thank you for your help. Regards, Cosmos Uzoma Amaechi Founder of Tnd Ond (The New Dimension TND)

I am currently facing difficulties logging into my Facebook account on desktop due to an issue with Google Authenticator after changing my phone. The mobile app works fine, but I can't provide the necessary 2FA code for the desktop login. I've attempted various solutions, including unsuccessfully trying to access the code generator in the Facebook iPhone app. Additionally, I encountered errors when attempting to turn off 2FA using the app, and the "Approve from another device" option does not provide notifications. SMS login is also not available for me, and I cannot export the authenticator settings from my old phone. Despite reaching out through various support email addresses and social media platforms, I have not received any responses from Facebook. I am seeking guidance on alternative ways to contact them and potential solutions or workarounds to address this issue.

I have been experiencing ongoing issues with my business page on Facebook for several months. Despite numerous emails sent to Facebook, I have not received any responses. On August 17, [redacted], I was unexpectedly removed as an admin from my business page, and my reels ceased to function correctly. Additionally, there were signs of unauthorized access to my account. Despite contacting Facebook on August 30, [redacted], about payment discrepancies and bonus issues, I have not received the payments owed to me. I received invoices on August 11, [redacted], and September 11, [redacted], but never received the corresponding payments. There have been multiple instances of unauthorized logins to my account from different locations, prompting me to change my password several times. Someone had previously changed my payment information to a PayPal account, although my preferred method is linking to my bank account. I haven't received any payments since July [redacted], and I am seeking urgent assistance from Facebook to resolve these issues promptly and ensure I receive the outstanding payments for my reels.

I recently clicked on a link shared by a friend on social media that redirected me to a site offering free data bundles. When I tried logging back into my Facebook account, I was repeatedly prompted for my password, even though I had not logged out. Despite entering my usual password, I was unable to access my account. Recovering my account through the forgotten password option using my phone number or account name was unsuccessful. Upon searching for my profile using another account, I found it, but it had been altered without my consent, including the addition of a disturbing video. The affected account is under the name 'Nhyiraba Eddy Junior,' featuring a baby boy profile picture and a cover photo of a boy in a red jacket with a dog. I need assistance in reclaiming my account.

Dear Facebook Team/Sir, I am Hindol Kumar Banerjee, also known as Billu Banerjee, bringing to your attention the hacking of my Facebook accounts since March [redacted]. Despite reporting this to Facebook, no action has been taken to rectify the situation. This has caused me significant mental distress as both accounts, created in [redacted]-16, were compromised by an unknown individual. The mobile number associated with one of the accounts, +91 79[redacted]2, belongs to me. However, it was turned off for a period, and I suspect this number, provided by the telephone company, was used to hack into my account. I kindly request that you investigate this matter promptly to prevent any further unauthorized access. Your immediate assistance in this regard would be greatly appreciated. Thank you, Hindol Kumar Banerjee (Billu Banerjee) Date: 29/12/[redacted]

Dear Facebook Team, I am Hindol Kumar Banerjee, also known as Billu Banerjee, writing to report the hacking of my Facebook accounts since March [redacted] without any action taken by your team. I have been mentally distressed due to this situation involving two Facebook accounts (1. link redacted, 2. link redacted) created in [redacted]-16 which have been compromised. The hacker altered my email, phone number, and password, preventing my access to these accounts. I urge you to promptly review and recover my hacked Facebook accounts. Your assistance in resolving this matter would be greatly appreciated. Thank you, Hindol Kumar Banerjee (Billu Banerjee) Date: 29/12/[redacted]

Hello Facebook team, I regret to inform you that my account has been permanently disabled following a hack that resulted in the downloading and posting of inappropriate images. I swear that I am innocent in this matter as my account was compromised, the password changed, and suspicious activity occurred. I promptly took steps to recover my account by changing the email associated with it, only to find it deleted due to the aforementioned images. I have been a loyal Facebook user for over a decade, and this account holds significant importance for me. I kindly request your assistance in resolving this issue. Account Name: Hassn Zureek Alt Email: [redacted] New Email: [redacted]

My email [redacted] has been compromised. I tried to secure it by changing my Facebook password from AceSnyder16 to Velajuel88!! and updating my phone number to [redacted] since [redacted] and [redacted] are no longer safe. Following a friend's suggestion, I used [redacted] as an alternative email. However, after changing the password and phone number, I mistakenly entered the wrong email and got locked out. Despite speaking with multiple agents who assured me that verification would be sent to [redacted] and [redacted] within 48 hours, I still feel uncertain. I provided detailed proof of ownership and hope for a prompt resolution. Unfortunately, it seems my account was accessed using my stolen phone and ID, allowing the hacker to take complete control. Despite my efforts to secure it, they managed to exploit the situation. Thank you, Facebook.

I am facing two issues with my Facebook account. The first and most pressing matter is that my access to Marketplace has been blocked without valid reason. Despite attempting to appeal three times, I only receive automated responses and have not breached any community guidelines. Secondly, I am unable to link my card for advertising payments on my Facebook fan pages. This problem has persisted for months, hindering my business operations as I cannot contact a human for assistance. Facebook's reliance on automated responses has made it frustrating for users like me.

I am unable to locate my cousin on Facebook. He hasn't blocked me, and we suspect it might be due to his previous hacking incident. Despite resolving that, we can't find each other now. I attempted to reach out to Facebook's customer service via chat, but with no success. I am puzzled by this situation. My cousin used to reside in Rotterdam, Netherlands, and now lives in Fort Lauderdale, Florida, USA. I am also wondering if our upcoming holiday to New York in April/May, for which we have a valid Esta, could be a factor. I have inquired about this through the Esta website by submitting a form with my email, but haven't received a response yet. Not only am I unsure about our vacation, but I am also frustrated by the inability to connect with him on Facebook. I seek guidance on how to address this matter. My cousin's Facebook name is Corne Marinussen, and ours is Frans and Martina de Man (as my wife and I share one account). I hope to receive assistance on having Facebook facilitate contact between my cousin and me. Regards, Frans Marinussen

On December 25th, my Facebook account was hacked, despite having set up 2-factor authentication. This occurred due to a virus on my computer. After changing my password, I regained access to my account. However, it got disabled because of the hacker's actions and is now set for permanent deletion. The hacker also removed my linked email, leaving only my phone number for access. I attempted to use the help center form, but couldn't proceed as my email is no longer associated with my account. Even when trying with my phone number, I received an error message indicating the email is required. I have been trying to contact Facebook for 20 days with no response. I provided my passport, ID, and driving license copies, but still no reply. Any content posted on my account after December 25th was not by me.

Dear Sir or Madam, I am seeking assistance regarding the disabling of my dog's Facebook account. The account was disabled after I mistakenly updated the user's age to 1.5 years old. This account is linked to my dog's Instagram account (shiba_nana0605), and both were disabled for allegedly violating Facebook Community Standards. Even though I am an adult and provided my ID to verify my age, my access request was denied as the information on the accepted ID did not match the account details. Since the account is intended for my dog, I only included my dog's information, making it challenging to provide additional documentation. I am unsure of the next steps to resolve this issue. Your guidance would be greatly appreciated.