Facebook Customer Service Issues

Archive 1721

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1721. It includes a selection of 20 issue(s) reported December 16, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
I'm confused about why my ID got permanently disabled. While browsing Instagram, I accidentally clicked on an ad that redirected me to my BGMI game portal, requesting my Facebook credentials because it's linked to my account. Shortly after, I received a notification that someone accessed my account from Pune, Maharashtra, despite me residing in Udupi, Karnataka. Subsequently, my account was disabled. Despite sending my ID, it remains permanently suspended. I firmly believe I haven't breached any rules, and my account was hacked by someone else. Kindly assist me in recovering my account and refrain from permanent suspension as it's linked to various other social platforms. I want to reiterate that I have not violated any regulations. Please assist me rather than suspending my account indefinitely. Kindly help me out.
Reported by GetHuman8029689 on Friday, December 16, 2022 11:38 PM
I created an account for myself and my daughter with the email [redacted] Unfortunately, I have been locked out of the account for quite some time now. When I last reached out to Facebook for help, I was asked to identify pictures of people on my feed. However, the pictures shown were of unknown individuals based on my friends' connections. Since I used an alias when setting up the account, I struggled to identify these pictures. Facebook requested that I provide a form of identification, such as a driver's license, to verify my identity. I am contacting Facebook once more as I am eager to retrieve all the precious photos of my young daughter that are stored on the account. It's essential to me that these memories are not lost. I have pictures of both my daughter and me from the same period that I hope can be used to verify our ownership of the account. Your assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman8029809 on Saturday, December 17, 2022 1:01 AM
Hello Facebook team, I need your assistance. When I opened the Facebook app, I realized I was logged out. Upon entering my password and clicking log in, I received a message stating the password was incorrect. Despite being certain I typed it correctly, I attempted to reset the password only to discover my linked phone number had changed, and I did not have a linked Gmail account. I kindly request your help in resolving this issue as I believe you can assist me. Thank you.
Reported by GetHuman-ranirbaz on Saturday, December 17, 2022 9:56 AM
Hello, my name is Mu'ayyad Chawai from Nigeria. I have enabled 2-factor authentication on my Facebook account, but unfortunately, I have lost the phone number associated with it. As a result, I am unable to log in to my account. Please find the details of my Facebook account below for your assistance: - Facebook User Name: Mu'ayyad Chawai - Facebook Phone Number: [redacted]8 - Date of Birth: 15th June [redacted] I hope that my issue can be resolved promptly. Thank you and have a great day.
Reported by GetHuman-adamuisa on Saturday, December 17, 2022 11:33 AM
Hello there, Thank you for taking the time to read my message. Recently, my Facebook page has been flagged for limited originality of content, even though all the videos I posted are original creations of mine. It seems like there might have been an error with Facebook's computer system. I have requested a review, but I have not received a response in the past two months. I would greatly appreciate any assistance in resolving this matter. Could you please advise me on how to contact Facebook via email? Thank you for your help! Respectfully, [redacted] 🙏
Reported by GetHuman8030606 on Saturday, December 17, 2022 1:17 PM
Hello, I have exhausted all automated solutions, but a simple issue is preventing me from accessing my account. I recently moved to Europe and cancelled my U.S. phone number, [redacted], which was set as my 2-factor authentication. Consequently, I am unable to log in. Although I am still logged in on an old cell phone, I cannot sign in on my new phone or computer. I have added my new French number to the account but have not configured it as the 2-factor option. I am willing to provide IDs if necessary. This is urgent as it is the only way to reach my ailing grandfather. Please prioritize this matter. Thank you.
Reported by GetHuman-sprigama on Saturday, December 17, 2022 1:58 PM
Hello Facebook Team, My account under the name "Raj Patel" has been disabled for community violations. I am confident that I did not violate any rules and I hold your guidelines in high regard. I believe there may have been a mistake, so I kindly request a review of my account to be reinstated on Facebook promptly. I have connected my account to various social media platforms, such as BGMI and Instagram, as well as several apps from the Play Store. Despite my efforts to comply with the rules, my account was still disabled. I urge you to please expedite the review of my account and consider updating your reporting system for better accuracy. Thank you.
Reported by GetHuman8021467 on Saturday, December 17, 2022 3:55 PM
Hi Team Facebook, I am the real user of the account under the name Manish Nepal. I am unsure why my account was disabled. I did not intend to violate any of Facebook's rules or guidelines. If I made a mistake, it was unintentional. I created my account 9 years ago, and now it's disabled. I can provide all the necessary information about my account. It's possible that my birthdate is incorrect on Facebook, but I assure you I am the genuine user. I have access to the phone numbers and emails linked to my disabled account. Please assist in recovering my account at your earliest convenience. I have attempted to review my account multiple times via Facebook's process, but I am unable to identify the issue. Kind regards and thank you for your assistance.
Reported by GetHuman8030966 on Saturday, December 17, 2022 4:24 PM
My account was hacked and subsequently disabled. The password was altered without my knowledge, as indicated by a notification I received on Monday. I have been inactive on Facebook for an extended period. Disturbingly, someone was using my account to sell a car on Marketplace. Despite my efforts to upload an ID for verification, I encountered an error stating it couldn't be submitted. Resolution of this matter is urgent due to potential risks; I observed that the individual attempting to change the password claimed to be from New York, contrary to my residence in Tennessee. I am uncertain about further steps to affirm my identity, given the inability to submit a photo. Your assistance is greatly appreciated as I fear the extent of harm this unauthorized person may cause.
Reported by GetHuman8031822 on Saturday, December 17, 2022 11:55 PM
I am unable to use Facebook or Messenger because my linked Instagram account, vshdvvfvebwjwqoqpqpwpp, has been disabled. The activity on vshdvvfvebwjwqoqpqpwpp does not comply with Instagram's community guidelines or other standards. If you believe your account was disabled by mistake, you can request a review of the decision on Instagram. For more information, please visit the Instagram Help Center.
Reported by GetHuman8031900 on Sunday, December 18, 2022 12:59 AM
I've been unable to access my Facebook account and data since December 13, [redacted]. The email linked to my account is [redacted] Every time I attempt to log in, I encounter a message saying, "Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can." I uploaded my ID on December 14, [redacted]. I am eager to regain access to my data.
Reported by GetHuman-bryanbib on Sunday, December 18, 2022 3:54 AM
Hello, my Instagram and Facebook accounts were disabled because my Insta account was hacked by "silonet71" who changed my username from maria.drossou.58 to silonet71. The email associated with the account is [redacted] I also have a personal professional page on Facebook that I need. I would appreciate your help in recovering my Instagram and Facebook accounts. Thank you for your prompt response. Appreciation, Maria Drosou.
Reported by GetHuman-mdrossou on Sunday, December 18, 2022 11:24 AM
My Instagram and Facebook accounts were disabled because my Instagram account, maria.drossou.58, was hacked by silonet71, who replaced my username with his own, silonet71. I have a personal and professional page on Facebook that I urgently need access to. I kindly request your assistance in helping me recover both my Instagram and Facebook accounts. Thank you for your prompt attention to this matter. Sincerely, Maria Drosou.
Reported by GetHuman-mdrossou on Sunday, December 18, 2022 11:28 AM
Dear support team, I am a genuine user of this account. Unfortunately, the security system mistakenly disabled my personal Facebook account, citing a violation of Facebook Community Standards. I have submitted all the necessary identification to prove my authenticity. I kindly request you to review my appeal promptly and reactivate my Facebook account at your earliest convenience. Thank you. Account name: Prince Dowal Account number: [redacted] Account password: [redacted]
Reported by GetHuman8032638 on Sunday, December 18, 2022 2:10 PM
I am experiencing an issue with an imposter, Rachel Young, who has gained access to my account and is now communicating with my friends as if she were me. Despite Facebook's attempt to resolve the matter, the problem persists even after I changed my password and blocked her. All of my posts are now appearing under her account. I am unsure how to rectify this situation without deactivating my account. Your assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-allenjb on Sunday, December 18, 2022 3:23 PM
My wife's account was compromised a few weeks ago. The hacker changed the password, making it difficult for us to follow the recovery steps provided. Each time Facebook sends a new code, it's promptly intercepted and altered by the perpetrator, rendering the code ineffective. I'm reaching out from my account rather than my wife's, as the hacker intercepts her communications consistently. We've been faithful users for over a decade. The hackers are soliciting money from our friends through fake video chats, claiming my wife is stranded and in need of funds. They have already extorted $[redacted] from them. My wife's compromised account, under the name Stacey Holden-Papulias, has been inaccessible since around December 4th. We prefer to communicate through my account to recover hers. Our primary goal is to have her account permanently deleted to prevent unauthorized access to our family photos and cease the monetary requests from our contacts. We reside in Toledo, Ohio, and seldom travel. I trust this information is helpful in locating the source of the breach. Please reach out to me via email for further assistance.
Reported by GetHuman8032958 on Sunday, December 18, 2022 5:14 PM
Hello Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account, citing a violation of the Facebook Community Standards. I have provided all the necessary identification details to prove my identity. Please review my appeal promptly and reinstate my Facebook account. Account Information: ID Name: Prince Dowal ID Number: [redacted] Email: [redacted] Thank you.
Reported by GetHuman8032638 on Sunday, December 18, 2022 7:24 PM
Dear Facebook Team, I am a genuine user of this account. Unfortunately, your security system erroneously disabled my personal Facebook account citing a violation of the Community Standards. I have submitted all necessary identification to prove my authenticity. I kindly request you to review my appeal promptly and reinstate my Facebook account. Thank you. Account Information: ID Name - Prince Dowal ID Number - [redacted] Email - [redacted] Password - not provided.
Reported by GetHuman8033222 on Sunday, December 18, 2022 7:30 PM
I have a Facebook account linked to a fan page that I created over 10 years ago. I was able to log in and make updates until Dec 15th when I received an email about changes made to my account, including adding an email and removing a phone number. Now, I can't access my account as my email and phone number are not recognized. I've tried the recovery steps without success. I'm desperate to regain access. Please help me resolve this frustrating issue. Thank you in advance for your assistance. You can contact me via the email linked to my page Viatgeaddictes.
Reported by GetHuman-viatgead on Sunday, December 18, 2022 7:36 PM
Hello Facebook Team, I am a genuine user of this account. Unfortunately, your security system has mistakenly disabled my personal Facebook account citing a violation of the Facebook Community Standards. I have submitted all the necessary identification details to support my appeal for the reopening of my account. I kindly request you to review my case and reinstate my Facebook account at your earliest convenience. Thank you. Name: āϏāĻžāĻ•āĻŋāĻŦ āĻāĻšāĻ›āĻžāύ Email: [redacted] Date of Birth: April 20, [redacted] Contact Number: +[redacted][redacted] Country: Bangladesh
Reported by GetHuman8019257 on Sunday, December 18, 2022 7:39 PM

Help me with my Facebook issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!