Facebook Customer Service Issues

Archive 1722

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1722. It includes a selection of 20 issue(s) reported December 18, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
I have recently been in contact with someone named Tobias Leningruber, who stated he could assist me in resolving my hacked account. Beginning in November, he has received $[redacted] from me via Cash App. Furthermore, he mentioned that Facebook Account Recovery will refund me $[redacted], which is not a typical practice for them. Most recently, he withdrew $[redacted] from me on Thursday. Tobias also suggested that a previous individual was going to be located, and he requested funds for that supposed investigation. Subsequently, Tobias declared that the FBI was unable to locate this person. Additionally, Tobias presented me with an ID. I am seeking assistance in addressing this situation and am willing to provide any necessary message exchanges as evidence.
Reported by GetHuman8033285 on Sunday, December 18, 2022 8:08 PM
Hello, my name is Azuka Mathew Adimabua. I own the Facebook account under the name Mathew King (Matexco), which includes some pages. I am reaching out to Facebook for help in reinstating my account. After someone attempted to hack it, I went through the process of recovering it and completed a facial recognition verification. Unfortunately, my account has been suspended. I want to emphasize that I am the rightful owner of the account. The phone number requested for the OTP has been unavailable for some time due to being stolen. I hope Facebook can review my situation, especially because I am the sole admin for my mother church's page on the platform.
Reported by GetHuman-azukamat on Sunday, December 18, 2022 11:13 PM
I recently received a suspicious message from a friend on Facebook Messenger, which led me to unknowingly fall victim to a hacker. After providing the hacker with a requested code, I was immediately logged out of my Facebook account. Upon investigation, I discovered the hacker's IP address was in NY, while I reside in OR. The hacker had replaced my original email with a new email address, [redacted], which I had never used before. Despite attempts to revert the changes, including contacting Facebook for help and proving my identity multiple times, the hacker continued to gain access to my account by receiving verification codes simultaneously. The hacker even managed to evade my efforts to lock or disable the fraudulent email address. Despite numerous attempts to recover my account and secure it, I have faced obstacles and my account is now disabled. Facebook's failure to address the situation has left me feeling frustrated and concerned about the security of my account.
Reported by GetHuman-msbale on Monday, December 19, 2022 12:29 AM
Hello, my account name has been disabled by the community. I am confident that I have not violated any of your rules and regulations. I sincerely respect you and your community guidelines. I believe there may have been a mistake, so I kindly request you to review my account and reinstate my Facebook account at your earliest convenience. I have connected my account to other social media platforms, such as PUBG Mobile and Instagram, as well as several apps from the Play Store. I have always followed your rules diligently, yet my account was still disabled. I appreciate your prompt review of my account and urge you to update your reporting system accordingly. Thank you for your attention to this matter. - 𝗦 𝐎 𝐔 𝗥 𝐀 𝗩 ツ Date of Birth: 28/03/[redacted] Linked Phone Number: [redacted] Facebook Account Link: [redacted]
Reported by GetHuman8033862 on Monday, December 19, 2022 3:30 AM
My Facebook page was hacked by someone pretending to be a Facebook sponsor. They sent me a sponsorship proposal requesting access to my Ads account on Facebook Business Manager to become the owner of my page. Now, the hacker has taken away my access. I need assistance in resolving this issue and regaining ownership and administrative control of my page. Please help. The name of my Facebook page is "Bageshwar Dham Ke Video."
Reported by GetHuman-akthak on Monday, December 19, 2022 6:37 AM
Hello, my Facebook account has been disabled. I have been using Facebook since [redacted]. Two weeks ago, I downloaded an app from a random website, and a folder was downloaded on my laptop. I opened it by mistake, and then someone accessed all my social media accounts, Gmail, PayPal, and every password saved on Google Chrome. While I was changing passwords, the hacker started to post bad things on my profile. Consequently, Facebook quickly disabled my profile, and now there seems to be no way to get it back. I have done everything I was supposed to do, but Facebook does not provide any hope. What should I do? How can I retrieve my Facebook account?
Reported by GetHuman-tarekhay on Monday, December 19, 2022 7:29 AM
My Facebook and Messenger accounts are currently inaccessible due to the disabling of my linked Instagram account, it.s_karan_tayal. The actions on it.s_karan_tayal have been deemed in violation of Instagram's Community Guidelines or other standards. If you believe this was an error and your accounts were disabled unjustly, you have the option to appeal this decision by contacting Instagram for a review. For further assistance, you can refer to the Instagram Help Centre. Kindly, download your information.
Reported by GetHuman-karantay on Monday, December 19, 2022 8:30 AM
Hello, I am Moctar Laouali, the administrator of the Facebook page Company Mkl, which has over 58,[redacted] followers, including my personal account. Unfortunately, my account was hacked today, and the hacker not only deleted my email but also changed my phone number, making it hard for me to recover my account. Here is the email address the hacker added: [redacted] Please verify that I am the true owner of the page. Please help me recover my account. Contact number: [redacted] Thank you, Moctar
Reported by GetHuman-moctarla on Monday, December 19, 2022 1:04 PM
Hello, This morning, when I tried to access Facebook, I received a message that my account was locked and that I needed to verify my identity. After doing so and waiting for about 2 hours, I received an email confirming that my account had been reset and unlocked. However, when I tried to recover it, a new email address that I don't recognize was linked to it, preventing me from resetting the password or recovering the account. The system claims that I have never logged into the account before and I am unable to regain access, even after providing my ID. Prior to losing access, I noticed logins from Iran and Japan, which prompted the account lock. I urgently need assistance with this issue.
Reported by GetHuman-tragedyr on Monday, December 19, 2022 4:47 PM
Dear Facebook / Meta, I am contacting you regarding a suspected hacking incident that led to the malicious use of my account and the subsequent disabling by Meta. I was unaware of these activities until noticing a $[redacted] charge on my PayPal for Meta ads, which I have never utilized. I have already initiated a dispute with PayPal. I kindly request your assistance in restoring my accounts. Throughout my Facebook and Instagram usage, I have consistently maintained compliance with community guidelines. I am willing to provide any necessary proof of account ownership. The last content I personally shared was a reel at "TopGolf"; following that, I am unaware of any postings that may have violated guidelines. I appreciate your prompt attention to this matter. Sincerely, Auny Hossain (Nafisa T Hossain)
Reported by GetHuman8036665 on Tuesday, December 20, 2022 1:49 AM
I am unable to log in to my account as it is asking for email verification, but when I click to verify, I don't see an option to enter the Facebook verification code. This indicates there might be an issue with the Facebook verification page not working. Here is the phone number and email ID associated with my account through which it was created: Phone number: [redacted] Email: [redacted] Please look into resolving this promptly. Thank you.
Reported by GetHuman8013427 on Tuesday, December 20, 2022 2:23 AM
I was recently locked out of my Facebook account on November 13, [redacted], due to suspicious activity. I discovered that the issue stemmed from a community standard violation for posting a comedy skit video on October 28, [redacted], at 8:05 PM in a group named InMyHumbleOpinion. Despite following Facebook's instructions to unlock my account by providing my ID and a different email address, the temporary password sent to me did not work, and my account remains locked after repeating the process multiple times. I attempted to dispute the spam violation, as I believed the video was harmless and intended to entertain my group friends. Despite my efforts to contact Facebook through various means, including phone, email, and live chat, my account remains inaccessible. My name on Facebook is Pettyk Fox, and I am eager to regain access to my account, where I connect with family and friends and store precious photos and play exclusive games.
Reported by GetHuman8036725 on Tuesday, December 20, 2022 2:48 AM
Hello, I hope you're having a good day. I encountered an issue when I left my mobile in a friend's shop while taking a smoke break. Upon returning, I found him playing on my phone. Despite telling him not to, I didn't notice what was happening at the time. Later on, I discovered that my Facebook account had been permanently disabled. I've tried my best but can't seem to reopen it. This is concerning as all my friends and family are connected through that account. Unfortunately, I lost my mobile in Hong Kong, and Facebook was my main means of communication with my kids and family. It's been challenging not being able to reach them for the past 10 days. My account is linked to my Yahoo email ([redacted]) and the ID name is Bangash Rehman. Any assistance would be greatly appreciated.
Reported by GetHuman8036784 on Tuesday, December 20, 2022 3:44 AM
Hello Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of community standards. I have submitted all the necessary identification documents to support my appeal for reopening my account. I hope you will review my case and reinstate my Facebook account promptly. Thank you, Sujana T. Country: India
Reported by GetHuman8037025 on Tuesday, December 20, 2022 7:05 AM
Hello, I need assistance with accessing my Facebook account. Upon trying to log in, I discovered that my account had been disabled due to an Instagram account (smongvi.nhathalv9k) that I am unfamiliar with being disabled and linked to my profile. I can provide any necessary proof to verify my identity; however, I want to clarify that I do not own or recognize this Instagram account, as I already have my own. I kindly request assistance in restoring access to my Facebook account.
Reported by GetHuman-jakegrov on Tuesday, December 20, 2022 7:43 AM
Yesterday, someone hacked my account on Facebook, and now it's locked. I confirmed my identity as requested but the code they gave me isn't working as a password. Additionally, the email Facebook added for contact confirmation requires a password I don't have, so my account remains locked. I need assistance in recovering my account.
Reported by GetHuman-baburbha on Tuesday, December 20, 2022 8:07 AM
Account: J.L. I have been using this account to run ads for Mulberry products on Jeans Valley for about two years without any issues. Recently, Facebook abruptly suspended my ad stating a violation. Despite contacting Facebook, completing authentication and an account review, the issue remains unresolved.
Reported by GetHuman-manlingc on Tuesday, December 20, 2022 9:55 AM
I have been using my account to advertise Mulberry products on my page "JeansValley" for about two years without any issues. Recently, my ads were suddenly stopped by Facebook, accusing me of breaking their rules. Despite attempting to contact Facebook, completing authentication, and undergoing an account review as requested, I am still unable to resolve the problem. I am hopeful that Facebook can reach out to me to provide a clear explanation of the issue and guidance on how to address it.
Reported by GetHuman-manlingc on Tuesday, December 20, 2022 9:58 AM
I noticed an unusual feature in a Facebook friend suggestion. Normally, I see an "add friend" button, but this time it's replaced with "give feedback and report." The person in question is an acquaintance, and we share only one mutual friend. I wonder if this suggests they have been monitoring my profile more closely.
Reported by GetHuman8037464 on Tuesday, December 20, 2022 12:53 PM
Dear Facebook Support Team, I am writing to address the issue regarding my locked Facebook account, which I have been using for several years. Unfortunately, I do not have any proof of this account being mine other than the phone number and email used during its creation. I kindly request your assistance in providing me with the necessary options to recover my account, such as receiving a code via phone, email, or providing my birthday information. It is essential for me to regain access to my account, and I would appreciate your prompt help in resolving this matter. Here are my account details: Name: Mʋʜʌɩ-Mɩŋ 卝Jɩʜʌɗヅ Email: [redacted] Phone Number: [redacted]4 Birthday: 03/09/[redacted]. Thank you for your attention to this matter.
Reported by GetHuman8037578 on Tuesday, December 20, 2022 1:44 PM

Help me with my Facebook issue

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