Facebook Customer Service Issues

Archive 1723

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1723. It includes a selection of 20 issue(s) reported December 20, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Your account has been disabled. You cannot use Facebook or Messenger because your linked Instagram account, "cnffnfcm," has been disabled for not following Instagram's community guidelines or standards. If you believe your account was disabled in error, you can request a review on Instagram. For more information, please visit the Instagram Help Center. Go to the Instagram Help Center to download your information.
Reported by GetHuman8037868 on Tuesday, December 20, 2022 3:17 PM
Hello, someone has accessed my account and shared inappropriate posts which has led to my account being disabled. It was not me who did this. I have been using this account since [redacted] without any history of misbehavior. This incident is causing me a lot of trouble because my business page no longer has an admin. I believe a hacked account posting inappropriate content could be the reason behind this. Facebook has permanently disabled my account right after this incident.
Reported by GetHuman8037946 on Tuesday, December 20, 2022 3:41 PM
Hello Facebook team, I am a genuine and long-time user of this Facebook account. Unfortunately, the security team disabled my account mistakenly due to a violation of the Facebook Community Standards. I have provided all the necessary identification for you to review and reconsider reopening my account. I hope my appeal is reviewed promptly and my Facebook account is reinstated soon. Thank you, J K Khan
Reported by GetHuman-majnuud on Tuesday, December 20, 2022 5:11 PM
Dear Facebook team, When I try to log in to my Facebook account, the system only shows me the logout option. I recently submitted some documents to confirm my identity, but I made a mistake by providing the wrong national ID card. I realize the importance of submitting the correct information, especially my original national ID card. Can you please allow me to resubmit my original national ID card for verification? My ID name is Rana Motors from Natore. Thank you for your understanding and assistance.
Reported by GetHuman8038341 on Tuesday, December 20, 2022 5:46 PM
Unfortunately, my Facebook account was hacked on December 10 around 4:00 am, along with my Xfinity account through which I receive Facebook notifications. Consequently, Facebook doesn't recognize my email address, and I can't access Xfinity to view the security code Facebook intends to send, which the hacker might intercept. My Facebook username is [redacted], and the associated phone number, [redacted], is no longer valid. My current phone number is [redacted]. I am eager to regain access to my Facebook account. Thank you.
Reported by GetHuman-macgregx on Tuesday, December 20, 2022 6:03 PM
Hello, I am writing to seek assistance with my disabled FB account. Despite my efforts, I cannot comprehend why it has been disabled. I have attempted various methods to regain access by using my usual devices, knowing my password, and having the authenticator app. However, each time I attempt to sign in, the account remains disabled. It's disheartening that while FB works to safeguard my account, I am unable to access it. I also filled out the identity verification form with my email and phone number associated with the account but received a message stating the form cannot be completed, instructing me to log in. Yet, upon logging in, I am informed that my account is disabled and should log in from a familiar device. This cycle of issues persists, leaving me feeling distressed and hopeless. Any assistance in recovering my account would be greatly appreciated. Thank you, Jana T.
Reported by GetHuman-janatrti on Tuesday, December 20, 2022 6:12 PM
I have experienced unauthorized access to my social media accounts by Reuben Chavez, a Google certified developer. He misuses my accounts to engage with individuals and I am unable to regain access. This has caused me significant distress and impacted my mental health. I urge the platforms involved to address this issue promptly.
Reported by GetHuman8039104 on Tuesday, December 20, 2022 9:18 PM
Our Special Olympics Wanganui, a charity supporting athletes with intellectual disabilities, experienced a hacking incident where our name was changed by the hacker without our consent to "Your Post Goes Against Our Community Standards". Facebook subsequently unpublished our page, preventing us from making any changes. This situation is disheartening, especially for our athletes who were participating in the New Zealand Special Olympics Summer Games when the hack occurred. The event had already been postponed due to the Covid-19 pandemic, making it a significant moment for us. We kindly request a review of this decision and urge Facebook to allow us to continue sharing our page with our athletes, families, and friends. Thank you for your attention to this matter. Jan B., Chairperson of Special Olympics Wanganui.
Reported by GetHuman-wanganui on Wednesday, December 21, 2022 3:16 AM
Hello, I am writing to report that my personal Facebook account has been disabled unexpectedly. I have always adhered to Facebook's policies and have not engaged in any illicit activities on my account. I have used my real name, photos, and phone number on my account, which contains important personal data. Unfortunately, it seems like someone may have reported my account unjustly. I kindly request assistance in recovering my personal Facebook account. Thank you, Viraj S.
Reported by GetHuman-virajsam on Wednesday, December 21, 2022 7:48 AM
My account got disabled on 14th October [redacted]. If you believe this was done in error, you have up to 30 days from the disablement date to provide further details via the Help Centre. After this period, your account will be permanently disabled with no option for review. For additional assistance, please refer to the Help Centre for guidance on downloading your information or logging in if you are not Ritik.
Reported by GetHuman8040033 on Wednesday, December 21, 2022 8:32 AM
Hello, I am Dr. K. Parvathalu, an Assistant Professor of Physics. Recently, I have noticed unauthorized activity on my account from Australia. I originally created this account while I was in the USA, where I studied at Carnegie Mellon University and WPI. Presently, I am employed at Osmania University in Hyderabad, India. Kindly reach me at [redacted] to assist in securing my account and safeguarding my posts, as it is also associated with payments. I fear that my bank accounts may be compromised. Your help in resolving this matter is greatly appreciated.
Reported by GetHuman8040209 on Wednesday, December 21, 2022 11:16 AM
I believe your comment violates our community standards related to spam. This standard is in place to prevent false advertising, scams, and security breaches. If your content continues to violate our community standards, your account may be suspended or closed. If you think there has been a mistake, you can appeal this decision. - Priya Samtani
Reported by GetHuman8040686 on Wednesday, December 21, 2022 3:22 PM
I recently lost my mother, and we are undecided on whether to memorialize her yet. Since her phone is inactive, my dad linked her account to my number for secondary authentication. Unfortunately, this caused me to get locked out of Facebook due to the two-factor authentication (2FA). I attempted to use the Google Authenticator app as recommended by Facebook to link her account and reconnect my personal account to my number. However, the app keeps generating an "incorrect" authentication number. I am seeking assistance to regain access to my personal account while maintaining my mom's account during this period.
Reported by GetHuman8041481 on Wednesday, December 21, 2022 8:14 PM
I attempted to create a Facebook account for my brother to use VR, but it was blocked immediately. I submitted an appeal without fully reading the instructions and mistakenly used a cartoon character as the profile picture. We need assistance as we inadvertently used the wrong image to verify his account as a human.
Reported by GetHuman8041662 on Wednesday, December 21, 2022 9:19 PM
Dear Facebook Team, I am writing to report an issue with my Facebook account that has been inexplicably locked. Despite uploading my valid ID and receiving a new password code via email, I am unable to regain access to my account. My ID reflects the name Rowen O. Llamas while my Facebook name is Wenggay Llamas-Apud. I kindly request alternative methods to unlock my account. Thank you, Facebook Team. Facebook name: Wenggay Llamas-Apud Email address: [redacted]
Reported by GetHuman-rowenll on Wednesday, December 21, 2022 9:48 PM
Dear Facebook Team, I wanted to report an issue regarding my locked Facebook account. Despite uploading my valid ID for confirmation and receiving an email with an unlock code, I am unable to regain access. My ID displays the name Rowen O. Llamas, while my Facebook name is Wenggay Llamas-Apud. This account is significant to me. I kindly ask for alternative options to unlock it. Thank you, Facebook Team. Facebook Name: Wenggay Llamas-Apud Email Address: [redacted]
Reported by GetHuman-rowenll on Wednesday, December 21, 2022 9:52 PM
I have an iPad and an Amazon Fire tablet, both with my Facebook account signed in. The iPad shows all the posts correctly, but the Amazon Fire does not display the same posts. Despite using the same login details and having the same friends on both devices, the Fire does not sync the posts. I tried deleting and reinstalling the Facebook app on the Fire, but the issue persists. How can I resolve this and get the Fire tablet to show the same posts as my iPad?
Reported by GetHuman-debsoff on Wednesday, December 21, 2022 10:01 PM
I've been away from Facebook for several days, possibly even a week, and my last post was about completing my finals. When I tried to log back into my personal account under the name Iyah H., I was notified of violating the "dangerous individual and organization" rules. I submitted an appeal, but I am frustrated as they mentioned two posts breaking guidelines without specifying them. It's puzzling, and I suspect my account may have been compromised since I received emails about unknown people becoming my friends without my approval. Despite this, I'm unable to access my account and address the situation. Feeling frustrated, upset, angry, and annoyed as I strive to follow the rules diligently. Please assist in resolving this matter.
Reported by GetHuman-rikiyahh on Wednesday, December 21, 2022 10:56 PM
Hello Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing violations of the community standards. I have submitted all the necessary identity verification, and I kindly request you to review my appeal promptly and reactivate my account. Thank you, Facebook Team. Full Name: Sujana T. Email: [redacted] Country: India
Reported by GetHuman8037025 on Thursday, December 22, 2022 1:53 AM
Dear Facebook Team, My Facebook account is currently locked, and I am facing issues confirming my identity despite submitting all the required government proofs. I kindly request for alternative options to unlock my account promptly. Thank you for your assistance. Sanjay P. Email: [redacted] Phone: [redacted] Location: India
Reported by GetHuman-turusipu on Thursday, December 22, 2022 5:52 AM

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