Facebook Customer Service Issues

I've been unable to log in to my account since earlier today. My bank instructed me to clear browsing history, which resulted in deleting all my accounts, including email, other banks, and Facebook! I've tried using the Help Pages without success. The account that shows up is from before I changed my name due to marriage, not my current one. Since there is no phone number for Facebook Customer Services, I am using this form for assistance. When I enter my Gmail account details, I am informed that the account has been suspended. I am puzzled by this. Please assist me in recovering my Facebook account. Thank you.

Dear Facebook team, My Facebook account has been hacked, and the hacker keeps reporting on my profile, leading to the disabling of my personal account. I only have 14 days left for the review process. Despite my numerous attempts to contact Facebook for assistance, I have not received any replies or help. I feel very helpless in this situation and kindly request your urgent support. Account Details: Name: Salman Salmani Date of Birth: 01/02/[redacted] Email: [redacted]

An individual using the email [redacted] keeps hacking my account. On the morning of 3/8, I couldn't access it through my computer, but I still had access through the iPhone app. My granddaughter helped me change the password and remove that email address, but shortly after, it was hacked again and changed back to [redacted] from [redacted] I have numerous friends and many photos saved on Facebook that I would like to recover. Any assistance in this matter would be highly appreciated as I am an 80-year-old man.

Hello, I am Matthew Benjamin. My account on Facebook used to be accessible at facebook.com/matthew.benjamin.[redacted]. Unfortunately, someone has taken over my account by changing the email and password. The steps provided at the Help Center are not helpful for my specific issue, and I am unable to contact a real person for assistance. It doesn't matter to me if you are a human or a lizard, please assist me in recovering my account or direct me to the appropriate resources for help. Thank you in advance, Matthew Benjamin

My Facebook account was disabled a month ago unexpectedly. I've been a loyal user for over 6 years and haven't violated any community standards. Despite sending a recovery email to Facebook, I haven't received a response. I wish to have my account re-enabled promptly to continue using Facebook as I always have.

Hi FB team, I created a business page linked to my personal account. Is there a way to merge my personal and business pages? I recently became the owner of a small used car dealership. I noticed other dealerships using Facebook Marketplace to showcase their vehicles, so I created one called "Star Auto Airport." However, my car listings aren't appearing on Facebook Marketplace. Did I miss a step? I would appreciate your guidance on this matter. Thank you, Charlie

I recently registered my account with my old mobile number (+[redacted]1), but I no longer have access to it since it's now being used by someone else. I didn't realize I needed to update my mobile number on Facebook to receive the verification code when changing it. I've attempted numerous times to log in and reached out to the Facebook team for help with logging in without the verification code. After receiving a temporary login code via email from the Facebook security team to change my mobile number, my account ended up getting locked by the time I tried to do so. Now, I'm stuck unable to unlock my account and have seemingly lost access to it permanently. Can somebody offer assistance with my predicament?

During the last week of February, I was using my Facebook account under the name Leeann Wolfe with the login details [redacted] and password LadyLola2020. An acquaintance, Nate Forest, messaged me offering financial help, which didn't seem odd since I've helped him in the past. Nate suggested adding his card to my PayPal account to send money but only temporarily. Despite some technical issues during a video chat, I trusted him due to our history. I provided my ID as instructed. Soon after, I lost access to my account as the login information was changed. Facebook notified me of the email change, but when I contacted the new email, they denied any involvement. After struggling to regain access, my attempts failed, leading me to create a new account, Jodi Leeann Wolfe with [redacted] and password Abbi081109. However, this account has been disabled due to impersonation complaints. The impostor has contacted people on my behalf, including my daughter. I wish to prove my identity through live video chat to rectify this situation.

Your recent comments have been found to violate our Community Standards on harassment and bullying. Please review our guidelines and consider your actions. Remember, these comments are not visible to others. Repeated breaches of our community standards may result in additional account limitations. If you believe this decision was made in error, you can appeal.

Your comments have violated our standards on harassment and bullying. Find out more about our decisions and next steps. These comments are only visible to you. Violating our community standards can lead to account restrictions. If you believe this is an error, you can appeal the decision. March 1st: Your comment goes against our Community Standards on harassment and bullying. March 1st: Your comment goes against our Community Standards on harassment and bullying. March 1st: Your comment goes against our Community Standards on harassment and bullying. March 1st: Your comment goes against our Community Standards on harassment and bullying. March 1st: Your comment goes against our Community Standards on harassment and bullying. March 1st: Your comment goes against our Community Standards on harassment and bullying.

I have been a member of Facebook for many years as Donna Hamill Dodgson. A few months back, to avoid unwanted ads, I adjusted my birthdate, unintentionally making myself look younger and causing my account to be deleted for being too young. I requested a review but never heard back. I created a new account as Donna Dodgson, but after cleaning my browser, I lost access. I tried again today with a different email, [redacted], but it was deleted shortly after. I cannot receive texts on my landline, and Facebook keeps asking for a code I can't receive. My phone number is [redacted], and I still use [redacted] Can someone advise me on how to regain access to my account?

Last year in May [redacted], my 10-year-old Facebook account got logged out unexpectedly and prompted me to submit my ID, which I had never been asked for before. After submitting my ID, a message appeared stating that due to the COVID-19 pandemic, there were fewer reviewers available and they might not be able to review my account. Unfortunately, as time passed, I did not hear back about the status of my account and now when I try to sign in, I receive a message saying my account has been permanently disabled for not following the Community Standards. The current message states that the decision cannot be reviewed due to the time that has passed since the account was disabled. Thank you.

I was locked out of my account because it was hacked into from an unknown device. I received a message saying my account was disabled. I submitted an appeal and never heard back from Facebook even after sending my identification. After thirty days passed, I tried submitting multiple appeals but the link was broken or I didn't have permission to view it. Now, Facebook says I never sent an appeal and it's too late to submit one. I need help getting back into my Facebook account and having it restored. I didn't do anything wrong, and I suspect someone else may have accessed my account. Please help me reactivate my account.

On the 8th of March, my page was restricted for over 20 hours because of a comment I made on a post I shared from Facebook. Now, I see my page is restricted for another 27 hours due to a post that supposedly goes against Community standards. My comments were meant as jokes, quoting a cartoon about punching someone and another about kicking someone. These were light-hearted jests for my friends to enjoy. It’s frustrating that my harmless humor is being censored while more serious, inappropriate content continues to be shared on Facebook. Why is my entire post not restricted if there is an issue? I feel like the moderation team may not fully understand the humor and intentions of users like me.

Dear Facebook Team, I am writing to inform you that my personal Facebook account appears to have been linked to a hacker's Instagram account without my knowledge. Due to this unauthorized linking, my Facebook account has been disabled. I believe the Instagram account "kingrogtm" has been mistakenly linked to my Facebook account, causing me to lose access to it. I am unable to log in to my account and desperately need your assistance in unlinking the unauthorized Instagram account and reactivating my personal Facebook account. I strictly adhere to Facebook's community guidelines and have always stored my personal information securely on my official Facebook account. My identity is associated with this account, and I have already submitted the necessary documents for appeal. It has been three days since I last had access to my account, and I urge you to promptly review the situation and resolve this matter so that I can regain access to my account. Thank you for your attention to this urgent matter. Sincerely, Rôÿàł Âdítÿà India

Rana, on March 1, [redacted], you received a decision that your Facebook account is not currently visible to others and you are unable to use it. Typically, it takes a little over a day for us to assess the information you provided. Next, our team will conduct another review of your account. Please bear in mind that due to the impact of the COVID-19 pandemic, there are fewer reviewers available, which may result in delays. Depending on whether your account complies with our Community Standards, you may regain access to your Facebook account. However, if your account is found to violate our Community Standards, it will be permanently disabled, and further appeals will not be possible. Your understanding and patience during this review period are greatly appreciated.

I have a Facebook page under the name Steve Brocklesby BBY, using my professional acronym, and another under my correct name, Stephen Brocklesby. The second page was created for specific communications, without any intention to deceive. Both pages used different email addresses for distinct contacts. Facebook has disabled both accounts, which I believe was a misunderstanding. I need these accounts enabled within the next month, as it is crucial for me. I hope this complaint will help resolve the issue promptly. Thank you.

I have a Facebook page under the name Steve Brocklesby BBY (email: [redacted]) that I've had for years. Recently, I created another page under my correct name, Stephen Brocklesby, to communicate with others who use that name for me. The second page uses a different email ([redacted]) from the first, but both are used to contact different people and companies. I did not intend to deceive or break any rules, it was purely for clarity. However, Facebook has disabled both accounts. I hope this is just a misunderstanding or an overreaction from their security measures. I need access to one or both accounts in the near future for important reasons. Your help in resolving this issue and reactivating my accounts would be greatly appreciated.

My Facebook account has been compromised. I am seeking assistance to regain control from the hackers and recover my account. The online suggestions I have come across have not been effective, and Facebook lacks customer service for hacked accounts. I have filed a report about the hacking incident, but additional guidance is appreciated. How can I inform my Facebook contacts about the breach? Any advice would be greatly appreciated. Thank you for your assistance. Lorene in Santa Fe, New Mexico.

Dear Forum Members, I am Nancy Rogers and I am experiencing difficulty accessing my first Facebook account under the name Nancy Willis Smith Rogers. Years ago, I changed my phone number from [redacted] to [redacted] but did not update it on my Facebook account. When I attempted to log in, I had forgotten my password and the reset text was sent to my old number, which I no longer have access to. Despite trying to contact the person with my old number, I received no response. Consequently, I created a new account under the name Nancy Rogers, but I really need to access my original account to retrieve cherished family photos. Unfortunately, I am now unable to access the login page for the Nancy Willis Smith Rogers account. I kindly request assistance in recovering access to my original account. Please note, to verify my identity, the photos in both accounts include images of the same individuals, such as my children Sara Smith, Katie Garms, and Tommy Smith, as well as my grandchildren Natalie Garms, Abby Smith, EmmaKayte Smith, and Jackson (Jack) Smith. Thank you for your attention and support, Nancy Rogers.