Facebook Customer Service Issues

My account was hacked around an hour or two ago. The hacker changed the email associated with the account to [redacted], which is not mine. I have verified my identity with a digital ID and reset my password, but now Facebook is unable to confirm ownership of the account. As my financial information is linked to this account, there is a risk that the hacker could access and misuse this information. I am concerned about the security of my sensitive content and pictures on the account. I urge for a prompt resolution or if necessary, the deletion of the account to protect my identity.

My Facebook account has been compromised. The hacker has managed to change my email address and password on the account, leaving me unable to access it. I tried the Account Recovery process provided by Facebook but encountered issues with the code not working for login and password reset. The notifications I receive indicate that changes were made from IP addresses in Dallas, Texas, and Istanbul, Turkey. Strangely, my first name has also been altered. I am concerned about the hacker impersonating me and would like to reach out to Facebook security for assistance. Any help in removing the hacker's email and password from my account would be greatly appreciated.

My account continues to be penalized for 30 days for trivial reasons. Providing a light-hearted response to someone's post to bring them joy is not promoting violence or making threats. Once a violation sentence is completed, it should be removed from the record, allowing users to start anew. My main use of social media is to showcase my artistic endeavors, interacting socially as one would in person. The excessive monitoring of everyone's words and emotions will not be accepted. If micromanagement does not cease, the platform will either witness a significant decline in users or be subjected to a substantial class-action lawsuit from persecuted users. I have already begun compiling a list of individuals unjustly targeted by Facebook for minor "offenses."

I need assistance accessing my Facebook account. I changed the password due to hacking with another email and reinstated my email as the primary one. However, post password change, a code generator prompt appeared. Prior to logging out of another device, I checked Facebook's code generator but found no code. Now, I am logged out of all devices and unable to retrieve the required code. Your help is appreciated. - Tybrina Phelps

My account was hacked and taken over by someone claiming to be Brenda Jolly Lipscomb. They won't accept my IDs because the names don't match. I used Jolly as my maiden name, but my government ID shows Brenda Sue Lipscomb. I also had a previous marriage using the name Brenda Sue Jolly Polomski. I provided my marriage certificate to Jerry Lipscomb, but they say it doesn't match. I want the person using my account to prove they are me. They are contacting my friends, asking for their phone numbers and requesting codes from Facebook to unlock their accounts. I don't want this to happen to anyone else, and I just want my account back with the pictures of my late sisters, who will have passed away for four years in July.

Hello, I would like to request the reconsideration of my disabled account with the name Khæfūr Ålñ. I believe there has been an error as I have always followed the community guidelines and have not violated any rules. My account being disabled has affected my connections on other social media platforms like PUBG Mobile and Instagram, along with other apps I downloaded from the Play Store. I kindly ask you to review my account promptly and reinstate it as soon as possible. I appreciate your swift attention to this matter. Thank you, Khæfūr Ålñ

Yesterday, I created a Facebook profile, but it got disabled. I am not sure why. Then, I was asked to make a video moving my head up and down, right, left, and follow the arrows. I did it and also sent a photo of myself, but I am still disabled. Please, if you could unlock it for me. Thank you. My phone number is [redacted], with which I created Facebook.

I created a Facebook profile yesterday and it has been disabled, but I don't know why. I created it with my phone number. Please, can you reactivate this profile for me? I don't think I did anything wrong. Please, provide me with an answer because it always tells me it doesn't meet its standards, but yesterday I even did a video as you requested, moving my head up, down, right, left, blinking, and following the arrows. Please, can you enable it for me? Thank you.

Good morning! I am selling two RODA watches on Marketplace, a men's and a ladies watch that I have had authenticated. Despite stating in my ad that I would meet interested buyers at a store of their choice for verification, Facebook seems to be making unwarranted judgments about authenticity. It's frustrating that Facebook assumes authority over what is genuine and what is not without reaching out to the seller. Some buyers expect items almost for free, and when you refuse to lower prices, they complain, leading to ad blocks without proper investigation. This feels like a controlling and dictatorial approach. Professional authentication should be respected, rather than undermined by those working in computer-related fields. I will repost my listing with the confidence that I have been falsely accused. Thank you for your attention.

Hello Facebook team, I am reaching out regarding my account that was hacked and subsequently disabled by Facebook for posts I did not make. It seems someone else had access to my profile and posted inappropriate content. I kindly request your assistance in recovering my Facebook account and removing any unauthorized content that violates Facebook policies. As of now, my account remains locked and disabled. I have been an active user for over a decade, and this issue is causing significant inconvenience. Below are my Facebook details: Account Name: Han Nguyen Email: [redacted] Thank you for your prompt attention to this matter. Best regards, Han

Hello, I need assistance as my identity has been compromised and I have fallen victim to a scam. The individual responsible has obtained my personal information, including my phone number and email, from my account. They are contacting my family and friends in an attempt to deceive them. Furthermore, they possess an ID and a video of me holding it while wearing a beige shirt, which is enabling them to repeatedly access my account. I am willing to provide any necessary information to recover my account. Should I fail to regain control, I will be forced to escalate the matter to the BBB. I have saved all correspondences and have evidence to support my claims.

Subject: Urgent Help Needed - Hacked Instagram Account To the Instagram Support Team, I have been trying to reach out to you since yesterday regarding the hacking of my official Instagram account. The hacker has demanded $[redacted] via Whatsapp and is posing as me, asking my followers for their banking details. I have attached screenshots for reference. Original Account Details: - Account UserName: @prettyclicknepal - Email: [redacted] - Phone: +[redacted][redacted] Hacker's Details: - Email used for logging in: [redacted] - Phone used for logging in: +[redacted]13 Your prompt assistance in resolving this matter is greatly appreciated. Thank you for your attention to this urgent issue.

I accidentally removed my device from my Facebook account because it showed activity in locations I haven't been to, making me suspect unauthorized use. However, now when I attempt to log in, I'm not receiving the code generator to change my password after requesting it. Despite conducting the ID verification process, the issue persists. I also attempted to access my account from my new tablet since my old one, previously associated with my account, couldn't locate it.

My Facebook account was hacked, and I am unable to access it. I need time to reactivate my account, but they keep sending the code to my old phone number, which I no longer use, to regain access. I wish they would provide an option to send the code to my email address instead. My account is linked to the email address [redacted] under the name MOUNIA Benhaddad.

I recently noticed an unfamiliar login to my Facebook account. After promptly removing the unauthorized access and enabling two-factor authentication, I faced a challenge when asked for an authentication code without having it set up. Although I can reset my password and receive login approval codes via email, I am currently unable to access the authenticator for the required code, consequently locking me out of my Facebook account.

I am experiencing an issue with my personal Facebook account. On March 4th, when I tried to log in from my mobile phone, I was prompted to enter a 6-digit login code via code generator or authenticator, which I was unable to provide as I had deleted the scan code. Despite multiple attempts to log in from different devices and resetting my password, the system continues to request the 2FA code. I have reached out to [redacted] but have not received a response. I managed to add Trusted Contacts to recover the account and changed my email and password successfully, but the 2FA code requirement persists. I urgently need assistance to bypass or disable the 2FA for my account, as it contains sentimental photos, memories, and crucial contacts spanning over 15 years. I also rely on this account for business purposes. Please assist me in resolving this issue and regaining access to my account. Thank you.

Hello, my name is Muhammad Mudassir, and my Facebook name is Raja Mudassir. Recently, my Facebook account was disabled because my friend used my mobile phone to send videos that Instagram does not allow. Now I am banned, and after reading the rules, I realize my mistake. I am genuinely sorry. Please unban my account. You can check my account; I have been using Facebook since [redacted], and it is clean. This is my first mistake, and I am sorry. Please accept my apology. I feel guilty. I apologize for my poor English; I hope you understand. Please unban my account.

I am the owner of Zone 1 Video Games located in Helena, Alabama. We recently launched our official Facebook page, but unfortunately, there is another account bearing the name Zone 1 that seems to be fake or generated by a computer. This account contains suggestive images that are almost pornographic, which is causing confusion among our customers. It appears to be an old account that may have been created several years ago. I need assistance in removing this unauthorized page as it displays incorrect information such as our telephone number and store hours. Your help in resolving this matter would be greatly appreciated. Thank you, Chip Coman.

Hello, My Instagram account @marlimarl1 was hacked several weeks ago. I have tried the facial recognition option multiple times, but it has been rejected each time. Unfortunately, many of my friends and family have also been hacked. One of my elderly aunts unknowingly shared her banking information with the hackers and lost over $30K. It's a distressing situation, and I urge everyone to help me recover my account. The hackers are demanding $[redacted] to return access to my account. Proof is attached. -Marlon S.

I am unsure why I was banned from the Marketplace and would appreciate clarification on the policy violation. King O Lucre approached me through a comment I made on another post, offering a gig to list properties for rent. My intention was simply to list the properties and share his contact for rental inquiries. I have been on Facebook for over 7 years, this being my second account as I lost access to the first. I have never encountered any issues before. I believed I was assisting someone, as I started receiving numerous inquiries after posting. Please contact me to explain the violation, as I might have unknowingly breached a rule that has changed since I joined. Kindly reach out via email or phone at [redacted]. Thank you.