Facebook Customer Service Issues

I am writing to address an issue I am experiencing with my Facebook account. I have been locked out and requested to provide photographic evidence to prove my identity, a process that was not required when I first created my account 9 years ago. Despite following the instructions provided to unlock my account, it has been disabled due to alleged unacceptable behavior. I am requesting proof of this behavior and expressing my concern over the requirement for a photograph, as it was not necessary when setting up my account initially. I feel that Facebook is withholding my personal information, including my profile, contacts, and messages with friends, unjustly. This situation is frustrating and I am seeking clarification on the company's policies regarding account access and privacy.

Dear Facebook Team, Hello, Sir. My name is Faisal Khan. I have been using Facebook for the past four years without violating any of its rules and regulations. Recently, my account was unexpectedly blocked and I was prompted to verify my identity. I promptly followed the verification process, but despite waiting for a considerable amount of time, I have not received any communication from Facebook. My account, which was compliant with all rules, has been permanently deleted without any explanation. Deleting an account without cause seems unjust, and I urge you to reconsider this action. My Facebook account holds vital business information and connects me with relatives and friends. Reinstating my account is crucial to me. If there are still issues with verification, it is an internal matter that needs resolution. If my account remains inaccessible, I will have no choice but to question Facebook's integrity and data security to my connections. I am reaching out in distress, not as a threat, but to express my concerns. Please assist in restoring my account promptly. Thank you for your attention and assistance. Sincerely, Faisal

Dear Team, I would like to report that my Facebook account was hacked a few months ago, and I have been unable to log in due to password issues. Many of my friends are connected on the platform, and I would appreciate any assistance in resolving this matter. Please provide guidance on how to reactivate my account. This email is of utmost importance to me. User ID: [redacted] I have been using my Facebook account for the past 10 years, and I am distressed that it was disabled mistakenly. I am unable to request a review for the disabled account. My Facebook account holds significant personal data, and it is crucial for me. Kindly assist me in resolving the issue of my disabled Facebook account. Thank you.

Hello, I am Abhay Rai from India, New Delhi. I received a notification stating my Facebook account was disabled due to not following guidelines. I submitted my Aadhar card for verification, but my account remains disabled. I use one account for friends and one for family, each with the same phone number. However, I updated the second account's number to keep them separate. I understand my mistake and apologize. Please enable my account so I can access my important linked educational and personal accounts. I promise to follow guidelines if my account is reinstated. Please allow me to login and use my account again. Thank you.

Subject: Request to Re-enable My Facebook Account I am writing to request the reactivation of my Facebook account, which has been disabled. My name is AR from New Delhi, India. Today, I received a notification stating that my account was disabled for allegedly not following Facebook guidelines. I promptly submitted my Aadhar card as proof of identity upon request. However, shortly after, my account was disabled permanently without explanation. I am deeply concerned as my Facebook account is integral to my online presence, linking to educational and personal accounts on various platforms. While I understand the issue arose from using two accounts with the same phone number - one for friends and one for family - I have since rectified this by updating the second account with a separate number. I acknowledge my mistake and sincerely apologize. I humbly request the reactivation of my Facebook account so I can continue using it as it holds significant importance to me. Kindly resolve this issue and enable my account for login access and full use. Your cooperation is greatly appreciated.

I need assistance recovering my Facebook account after it was hacked. The intruder disabled the Microsoft authenticator app's second step, gaining access to my password and verification codes. Despite changing my password and attempting to reset the 2nd step, the hacker re-enabled it, locking me out. My original phone number on the account was [redacted], but it's now [redacted]. My email is [redacted] I've reported this to the authorities and provided identification documents, but I'm struggling to regain access. Notably, the hacker turned my personal page into a business page, compromising private information. Any help would be appreciated. Gratefully seeking resolution.

Dear Team, My official Facebook account was linked to my Instagram account, but now it has been disabled without any reason. I have submitted a request to the Facebook team, and I have always followed the community rules by not posting any illegal or sexual content. My real name and date of birth match with my official Facebook account. I kindly request your assistance in recovering my Facebook account. Thank you, [Name redacted]

I manage an anonymous page dedicated to my yarnbombing and hidden acts of kindness. Staying anonymous is crucial to me, as receiving recognition for these actions would make me uneasy. I have created a group where people can share their own random acts of kindness and want to contribute posts as both my anonymous page and personal profile without revealing they are linked. Unfortunately, my page's name includes my first initial, making it likely that viewers will connect the two. I realize that to enable my page to post in the group, it needs to be linked, thereby displaying my page as an admin, which I cannot hide. Additionally, my personal account's distinct content prevents me from posting yarnbombs without giving away the connection. I am seeking a solution that does not involve creating a new admin account to replace my personal profile, as it risks being reported as fake and deleted.

I recently experienced a hack on my Instagram account, and the hacker changed all my login information including email, password, and phone number. They also added a two-step authenticator. Unfortunately, the video face verification for account recovery is not working no matter what I try. I keep receiving an error message saying, "Error, failed to upload video, try again later." I attempted various troubleshooting steps like reinstalling the app, changing networks, and updating everything, but nothing works. I've read online that some users have found success by contacting a Facebook representative since Facebook owns Instagram. Despite creating a business account and running an ad as suggested, I can't seem to access the live chat feature for business accounts. Instagram's lack of direct customer support is frustrating, and their recovery tips are outdated or lead to expired links. The situation is urgent as the hacker is contacting my followers and friends, trying to steal their personal information through malicious links.

I am experiencing issues with my locked and disabled Facebook account. I received an email with a link from Facebook, but it was expired. Despite sending numerous emails, I haven't received a response. Facebook holds my business connections, pages, and all my important data. I have been a Facebook user since [redacted]. Kindly review my identity and resend the link to help me resolve this problem. Thank you. Facebook account Name: Owaix Aly Email: [redacted] Date Of Birth: 13 Oct [redacted] Mobile: [redacted]04

Subject: Appeal to Lift Facebook Account Suspension Hello, I am writing to request the upliftment of the suspension on my Facebook account, which was suspended today. The reason for the suspension is the incorrect birth year I mistakenly inputted while updating my account to private mode. My actual date of birth is August 19, [redacted]. In an effort to resolve this matter, I have supplied a photo of my Residence Card from Japan, where I am currently residing and working as an Overseas Filipino Worker. Unfortunately, I am unable to access the email address linked to my Facebook account ([redacted]) as I have forgotten the password and can no longer retrieve it. Therefore, I have provided a new email address for correspondence. For verification purposes, I have included my contact numbers: 0[redacted] (roaming number) and [redacted]-[redacted] (local number in Japan). These numbers are active, and I can be reached at either of them. My Facebook account holds significant importance to me as it allows me to stay connected with my family, particularly my son, while I am working abroad. I sincerely hope for a prompt resolution to this issue. Thank you for your attention, and I look forward to your response. Best regards, JOANNA MARIE LIUP CORRAL

I am having difficulty merging two Facebook pages. Despite ensuring that the names and physical locations of the pages match, I continuously encounter the error message stating "Physical location must be the same." I have made sure to check the "My page does not have a location" option on both pages. Additionally, I attempted entering my street address on both pages to no avail. The error persists even after verifying that the "Additional Location Details" on both pages are identical. I am seeking guidance on resolving this issue to successfully merge the pages.

I have received several notifications that 10 of my posts have been flagged as violating the Community Standards regarding dangerous individuals and organizations. I understand the issue and would like to resolve it.

Chris, Request for Login Verification I received a notification regarding an unusual login to my Facebook account. Before regaining access, I need to verify my identity. I logged in successfully on a new laptop yesterday, but today I am unable to log in. I am not sure why this issue is occurring. Is there a way to contact a Facebook UK representative directly for assistance? Thank you.

My Facebook account has been hacked. The hacker attempted to use the card information linked to Facebook Marketplace to steal money from my account. During my attempts to regain access via the typical password reset method, the hacker changed my email address from my Yahoo account to a Hotmail account. Despite multiple attempts to contact Facebook and providing a photo of my license for identity verification, I have not been successful in resolving the issue. I also contacted Oculus, which is linked to Facebook, as I lost access to my Oculus account with $[redacted] worth of purchases due to the Facebook hack. Although I managed to add my email back to the account, the hacker's Hotmail address remains attached, causing both emails to receive password reset notifications. After resetting the password successfully, I was prompted for an authentication number, a feature I did not add, suggesting the hacker also added an authentication app to my account. I need Facebook to remove the hacker's email and the authentication app and restore my correct email to regain control of my account.

I work as a personal assistant for my manager, who is elderly and needs help with his technology. He recently lost his phone and purchased a new one. Unfortunately, he cannot remember his Facebook login information, possibly because the phone number linked to the account has changed. I attempted to recover his account using the last email he used for Facebook. I successfully reset the password but then discovered that his account is locked. Despite multiple attempts, I can't unlock it because the system keeps trying to send a code to his old phone number. I have been waiting for days, but the problem persists.

Ajay, I want to inform you that your Facebook account has been disabled, and you are currently unable to use it. The review process for your account typically takes slightly over a day, but due to the impact of the COVID-19 pandemic, there may be delays in the review completion. We will undertake another assessment of your account. If it is found to comply with our Community Standards, you will regain access to Facebook. However, if we determine that your account violates our standards, it will be permanently disabled without the option to appeal. The account is set to be disabled in 22 days. Please be aware that you have a limited time of 22 days to request a review before your account is disabled permanently. Best regards, [redacted]

Ajay, I regret to inform you that there has been a disagreement with the decision made on February 9, [redacted]. Typically, it takes slightly over a day for us to review the information provided. Your Facebook account is currently not visible to others, and you are unable to use it. Due to the impact of the coronavirus (COVID-19) pandemic, our resources for reviewing accounts are limited, which may result in delays or the inability to review your account again. We will reexamine your account, and if it complies with our Community Standards, you will regain access to Facebook. However, if your account is found not to comply with our standards, it will be permanently disabled, and you will not have the option to disagree further. The account is scheduled for permanent disablement in 22 days. Please be aware that you have only 22 days remaining to request a review before the account is disabled permanently.

Ajay, you recently received a decision about your Facebook account. Your account is currently not visible to others on Facebook, and you are unable to use it. A review of your account usually takes just over a day. Due to the impact of the coronavirus (COVID-19) pandemic, there may be delays in processing your review. If your account is found to comply with Community Standards, you will regain access to Facebook. However, if it is determined that your account violates these standards, it will be permanently disabled, and you will not be able to appeal again. You have 22 days remaining to request a review before your account is permanently disabled.

I have two accounts. One is very old, about ten years old, and the other is newer, about four years old. The newer account has a single picture of me, whereas the older account has about five pictures of me, including the same picture as the one in the newer account. Unfortunately, my husband has passed away, and this information is in the newer account. I last posted on that account around June 2nd, [redacted]. Since then, I've moved and lost access to the account with over [redacted] friends, spent money, and made progress in games like Hit It Rich and Royal Solitaire. Today, I finally regained access to Yahoo, but it redirected me to the old site. I live in Valparaiso, IN now, and my contact information is as follows: cell phone [redacted], landline [redacted], email [redacted], and now Yahoo doll86. I play on a PC, not on my cell phone. My favorite group is Il Volo, and I used to be a fan member. Diet Pepsi is my favorite drink. My son is Derek, and my daughter is Keri. Please assist me in accessing my newer account and recovering my progress and purchases. If you need any additional information, please let me know. Thank you in advance. Carolyn