Facebook Customer Service Issues

Hello, My email account, [redacted], has been suspended, and I am uncertain why. Although I am a Shopify seller eager to create a page for my store on Facebook to connect with customers and advertise, my account was swiftly suspended upon opening. This raises concerns about the reliability and security of conducting business on Facebook. I would appreciate a detailed explanation of the violation that led to the suspension to assess if it can be rectified or if it is a recurring issue, influencing my decision to continue using Facebook for my business. I am unsure if I should rely on my other Facebook account associated with phone number [redacted]7 for promoting my business if one account has been closed. I seek clarity to avoid investing time in building a customer base on Facebook only to face suspension later. Kindly provide me with the necessary information to determine the suitability of Facebook as a long-term platform for my business. Thank you.

Hello Instagram Team, I am writing to report that my Instagram account was unexpectedly deactivated on August 15, [redacted], when I was not actively using it. I suspect it was due to being hacked, as I have not shared my password or clicked on any suspicious links. I did not receive any password change emails on my connected Gmail account and noticed someone else had unauthorized access to my account. If any posts or messages violated community guidelines or terms of use, I sincerely apologize. It was never my intention to offend anyone or post inappropriate content. I hope you can understand the situation and reactivate my account. I assure you that I will take necessary steps to prevent such incidents in the future. Attached is my complaint number: [redacted]. Below are my Instagram account details: Username: a_k_i_s_h_s_h_a_r_m_a Full Name: 🅰🅺🅸🆂🅷🆂🅷🅰🆆🅰 Email: [redacted] Mobile Number: [redacted] Thank you for your attention to this matter. Sincerely, Akish

My account, Samuel Magnus G., has been hacked and disabled earlier today at around 10:00 am. When trying to log in, I received a message stating that my account was disabled for violating Facebook community standards. I have not posted anything that could violate these standards. Currently, my account is hacked and includes multiple pages and groups. I am looking to recover my account using the email [redacted] or my mobile number +[redacted][redacted]. Thank you.

When attempting to log into Facebook this morning, I discovered that my password had been changed four hours ago. I tried to recover my account through my email but realized that my mobile phone number had been removed, with the recovery email address also changed. Upon checking my email, I found four new messages. Despite never being in the USA, the account was accessed from Louisville, Kentucky. The notifications revealed attempted logins and password changes linked to this unauthorized activity. Despite various efforts, it appears the hacker has disabled additional security measures, leaving me locked out of my account. This has resulted in the loss of seven years of valuable content, memories, and interactions. To summarize: 1. Primary email changed 2. Telephone number removed 3. Difficulty accessing account due to new email receiving verification codes I seek assistance in reclaiming my account as the thought of creating a new one is distressing. Regaining access to my original account is crucial. The hacker's ability to alter my primary email without confirmation is deeply concerning, emphasizing the need for robust security protocols. Thank you for considering my issue.

I am facing recurrent blocks on Facebook for reposting content that is already on the platform. I feel like I am being racially discriminated against as posts related to black history or current events trigger these blocks, while white propaganda and derogatory statements seem to go unchecked. Despite reporting offensive content, I am the one facing restrictions. Freedom of speech is vital, but it should not promote hate or disrespect. It appears that there is a bias as I get blocked for reposts from [redacted] and [redacted]. I am not a political activist but a veteran who loves this country. I need my account unblocked urgently as I have legal matters and family issues to address. I hope Facebook can address these concerns of discrimination and provide a fair platform for everyone. Thank you.

Subject: Urgent Account Reactivation Request To the concerned team, I am reaching out to request the reactivation of my Facebook account. Approximately 8 days ago, my account got suspended following a post I made on the “Tiger Tanks, Armoured Vehicles and Anti-Tank Warfare from World History” page. I was unjustly accused of promoting “Dangerous Individuals and Organizations,” despite the post showcasing British Armoured vehicles utilized by the Royal Air Force during EOD (Bomb Disposal) operations, reflecting my service experience. The post was captioned with sentiments about my time working with the vehicles in EOD. I fail to comprehend how the Royal Air Force could be misconstrued as a “Dangerous Organization.” I have already requested a review but have not yet received any response. I use my account not only for personal reasons but also for animal welfare activities, particularly in rehoming street animals in Amman. The contacts and connections on my account are vital for these purposes. I kindly urge you to consider my request promptly, as the review deadline is approaching within 21 days. Thank you for your attention to this matter. Warm regards, Mick H.

Hello Directfbhelpdesk, I am writing to inform you that my Facebook account has been compromised. When attempting to log in, it appears that my password has been changed and I cannot regain access. The hacker has also changed the phone number associated with the account. I do not have an email linked to the account for recovery. I kindly request Facebook's assistance in recovering my account by sending a link to my alternative email for security verification. Please help me regain access to my account. Thank you for your attention to this matter. Account Link: https//www.facebook.com/mhizj.slimzy.5 Old Phone Number: [redacted]6 New Phone Number (hacker's): [redacted]6 Old Password: Godiswithslimj Facebook Name: Mhiz J Slimzy Real Name: Alamata Joy Uju Date of Birth: March 20, [redacted] Sincerely, Mhiz J Slimzy

On Saturday, August 21st, my personal Facebook account was hacked. The hacker changed my email, phone number, and birthday, making it impossible for me to regain access. Despite numerous attempts to contact Facebook and submitting my ID, they only provided a link to bypass two-factor authentication, ultimately permanently disabling my account over content I didn't post. This is devastating as I manage several business pages from this account, one of which is only a month old. Most of my orders come through this page (facebook.com/kimsbackyardbakehouse), which I now can't access. I've lost personal messages from deceased individuals and money was taken from my Paypal for ads I didn't authorize. I created a new Facebook account to reach out to Facebook without success. Rebuilding these accounts is not something I want to do. I urgently need admin rights restored to my business pages linked to my disabled account, as they are vital for my business. My name is Kim Sedgman, and my current email is [redacted] I have ABN details and IDs if additional authentication is needed. Please assist me as this situation is causing immense distress, financial loss, and wasted time.

I was recently charged $79.99 for points in the game "Difference Online Journey" on Facebook. I usually play games on FB but have never knowingly purchased points before. I believe this was an accidental click while playing the game. I am kindly asking for a refund of this amount to my Paypal account. I am retired and living on a fixed income, so this unexpected charge is a significant burden. I have refrained from playing games on FB now out of fear of incurring additional unauthorized charges. It would be helpful if games had a pop-up confirmation before purchasing points to prevent such accidents. I had a similar $4.99 charge before, which I ignored, but $79.99 is too much for me to overlook. Your assistance in resolving this issue would be greatly appreciated. Thank you, Wanda G.

I recently experienced issues logging into my account on my phone despite having saved my password. After attempting to reset my password and noticing it was being sent to an unknown email address, I tried to use my associated phone number but found it linked to unfamiliar accounts. Despite my efforts to seek help from Facebook support, I have been unsuccessful in resolving the matter or reporting a potential hack. The affected account belongs to Eden D. Rooney, created with the email [redacted] and linked to the number ending in [redacted].

Hello, good day. My cell phone was stolen, but I managed to recover the same number. I need it to access my apps, specifically my Facebook account. When I try to log in, it asks for a code that should be sent to my phone; sometimes it would come, but it kept saying it was incorrect. I've been trying without success, and now I'm not even receiving the code anymore. I've watched videos on how to recover my account (like creating a new account with the same number), but it hasn't worked. I've filled out the requested form where I uploaded my ID, but still no response. I'm frustrated and worried that Facebook might close or block my account due to multiple failed login attempts. I really don't want that because I have many friends on there, and I've had the account for years. I hope you can help me get access to my account. Thank you for reading, have an excellent day!

On August 17, [redacted], I received a notification at [redacted] that the primary email address for my account was changed to a Russian domain. I provided my ID card to verify my identity and changed my password with the code you sent me. Unfortunately, the fraudster in Russia set up two-factor authentication, making it impossible for me to regain access to my account. The fraudster has changed my password again from the IP address 83.[redacted].37.82 in Russia. I no longer have an email address associated with my account. My original email associated with my Árpád Padányi account is [redacted], and my phone number for two-factor authentication is +[redacted]4. Please assist me in recovering my account. Best regards, Árpád Padányi.

Hello, I am reaching out today regarding a security breach on my personal Facebook account under the name of "Sophie Floutard" with the email address "[redacted]," which is associated with my business page, Anima'Pattes. I have reported this incident to the authorities for identity theft. Unfortunately, I am unable to regain access to my account as the hackers have compromised my email inbox, preventing me from resetting my password. I am inquiring if it is feasible to recover my original "Sophie Floutard" email address "[redacted]" for use with my Anima'Pattes page so that I can deactivate the compromised email address. Alternatively, if this is not possible, could I link my Anima'Pattes page to my new account "Sophie Floutard" under the email address "[redacted]" and delete the original account? Thank you, Miss F. Sophie

I need help with fixing my Facebook Marketplace account issue. My husband and I, both international teachers, recently moved from Mumbai India to Singapore. When we logged into our account on our new work computers, the system blocked our access. The phone numbers associated with the account are no longer in use; my previous number was [redacted]. I can't receive SMS messages since we can't return to India due to COVID. I've tried to get a code sent to my backup email [redacted], but the code sent was 8 digits instead of the required 6 digits for entry. When I try to enter the first six digits, the system doesn't accept it. I would appreciate an alternative verification method like using trusted friends or uploading my passport or driver's license.

Hello, My name is Aline SENECHAL and my FB account number is [redacted][redacted]. I am writing because my Facebook account was hacked, and another account by the name of Aline CHAL was created using my email address, [redacted] I am unable to access the account as the hacker set up double authentication with an unfamiliar email address and I am not receiving the required 6-digit code to log in. I have also been locked out of my personal account where I manage three professional pages (ABI BOUTIQUE, ABI COLLECTE, and ASSOCIATION AITRE). I have attached a copy of my passport and the last invoice I published in June [redacted] to prove my identity. I hope you can assist me in resolving this issue promptly as it is affecting my professional activities. Thank you for your attention to this matter.

Hello, I am seeking assistance with recovering my Facebook account that was compromised on August 4th. Despite changing my password, I am unable to receive a verification code on my cell phone number [redacted]. The same issue has affected my WhatsApp account, which has been inaccessible, and my business pages on Instagram are locked due to alleged compromising content that I did not post. My phone number has remained the same for over 21 years, even after transitioning from a landline to an iPhone 5 years ago. I rely on these accounts for work, specifically to stay updated on our construction projects at Scaffoldtech and Au Coeur du Saule. Unfortunately, I no longer have access to the email linked for recovery, [redacted], but can be reached at [redacted] or [redacted] Thank you, Tanya Wodicka [redacted]

Hello, I need assistance with my Facebook account that got hacked on August 4th. I changed my password, but I am not receiving the verification code on my cell phone, [redacted]. My WhatsApp account is also inaccessible, and my business pages on Facebook are locked due to alleged compromising content. This is affecting my work as I use these accounts daily for my businesses, Scaffoldtech scaffolding construction company and Au Coeur du Saule catering and cooking classes. I have had the same phone number for over 21 years and currently use an iPhone 11. I no longer have access to my previous email, [redacted], but can be reached at [redacted] or [redacted] Thank you, Tanya W.

Rafay, Disagreement with Decision On August 7, [redacted] The review of your information usually takes a little over a day for us. Your Facebook account is currently not visible to others, and access is restricted. Next Steps We will re-examine your account. Due to the COVID-19 pandemic, our review capacity is limited, so there may be delays. If your account aligns with our community standards, you will regain access to Facebook. If your account is found to violate our Community Standards, it will remain permanently disabled, and appeal options will be limited. My Facebook account is disabled, and I would like it to be reinstated. I take responsibility for the mistakes mentioned by the Facebook team. I believe Facebook made the right decision. Thank you.

Hello, my account was disabled back in August due to a status I posted in April. It mentioned depressive or self-harming thoughts, as I struggle with severe depression. Being autistic, it's challenging for me to determine what's appropriate to share. I've had this account for 12 years, containing cherished memories and important messages. I feel mistreated by Facebook for deactivating my account, impacting me further. It would be more helpful to remove such posts rather than disable accounts. Your actions could have severe consequences. Providing support resources for mental health would be more beneficial than blocking users. Thank you and have a pleasant day.

Hello, I'm Ricardo Valente, and I need assistance with a problem regarding Dragon City, a Facebook game. After taking a break for a few years, I returned to find my original Facebook game ID replaced with a new one. Despite several email exchanges with the game's support team, they confirmed my account still exists but have been unable to restore my previous progress. Despite following their suggestions, including changing players, I can confirm that I'm using the correct account information. However, they have informed me that there is nothing more they can do. I had reached level 56 in the game before encountering this issue. I still have my "old" Facebook ID if that could help in any way. Despite their advice to continue trying the "change player" option, I remain unable to link back to my original game. I started playing Dragon City in [redacted] and stopped around [redacted]/[redacted], investing a significant amount of time in the game. Thank you for your assistance.