Facebook Customer Service Issues

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1507. It includes a selection of 20 issues reported from August 27, 2021 until August 28, 2021. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

Two weeks ago, I received an email with a code to change my password, even though I did not request it. Shortly after, another email arrived stating that my password had been changed. Finally, I received an email indicating that my email address was changed, leaving me without access to my account. I cannot log in with my phone number or reset the password without access to this unknown new email address. The new email address is sharonsh9rc(at)hotmail.com. This is concerning, as I need to regain control over my private Facebook account and the two sites associated with my company, Peetzer Hof. If retrieving access to my account is not possible, I would appreciate assistance in recovering access to my business pages or deleting them. Thank you for your help. Jakob

Dear Sir, My office Facebook account was linked to my Instagram account, but unfortunately, my official Facebook account has been disabled without any prior request. I have submitted a request to the Facebook team and have followed all the community rules, refraining from posting any illegal or sexual content. I have always used my real name and correct date of birth on my account which matches my official Facebook information. I kindly request your assistance in recovering my official Facebook account. Thank you, [redacted] Email: [redacted] Instagram Username: ashvnipurohitbac Full Name: Ashvni P.

Hello, I need help with my Facebook account as I can no longer access it. The email linked to the account is still accessible to me. An email informed me that my password was changed in Ukraine on Tuesday evening. I've managed to change the password back, but I'm now prompted for two-factor authentication, which I don't remember setting up and am not receiving any codes on my phone. The hacker also removed all saved connections, preventing access to the code generator. I attempted authentication with my ID card, received the email, but encountered the same issue. Thank you for your help. I am feeling quite panicked about this situation affecting my studies.

Hello, I am reaching out for assistance regarding the issue I am facing with my personal Facebook account. Recently, my personal account was disabled due to two of my pages allegedly violating Facebook's standards regarding dangerous individuals and organizations. Unfortunately, I was not provided specific details about the violation. My Facebook account serves both personal and professional purposes, particularly for site administration. As the sole administrator of my pages, this situation is causing difficulty in publishing content. I am certain that I have always complied with Facebook's guidelines and have never posted content that goes against their rules. I have used Facebook for many years without encountering such problems previously. While I understand the issue with my personal account, my main concern is restoring access to my pages to appoint other admins. Despite reaching out for support, I have not received any feedback, and this situation has impacted me both personally and professionally. I kindly request your assistance in resolving this matter to regain access to my account. The affected pages, Cultural Center Brač and the Municipality of Nerežišća where I work, are of significant importance to me. Thank you for your attention and support. Best regards, Ivana M.K. Address: Put Vele Luke 12A, Supetar, Island of Brač Email: [redacted] Phone: [redacted]

I need urgent assistance with a significant matter that has arisen. I set up an account to facilitate transactions using my credit card on the Garena Free Fire application. I have ongoing subscriptions with weekly payments on this platform. However, my account has been blocked since April 2nd due to suspicious activity. I attempted to validate my email associated with the account, but it was labeled as a disposable email by the provider, leaving me concerned about potential fraud. I have involved the police in this matter, but I urgently need access to my account to update the email address to a secure one. Despite multiple attempts, I have not received any response from Facebook after submitting my ID card. Furthermore, the email service provider is asking for payment to release the email, adding to the severity of the situation. I am willing to provide proof of purchases made on the application and all correspondence with the email service provider. Although I reached out to Garena Free Fire support, they directed me to seek assistance from Facebook. Despite sending a letter to Facebook France with a copy of my ID card, I have not received any response due to the non-existent website. I find myself in a precarious situation and seek your urgent help. I assure you that I will update to a valid email address to prevent any future issues. Your prompt support in resolving this matter would be immensely appreciated.

Hello, I received notice that my Facebook account is currently not visible and I am unable to use it. I understand that the review process might take longer due to the impact of the COVID-19 pandemic. I appreciate your team looking into it again. I hope that my account can be reinstated if it adheres to the community standards. Thank you for your assistance. Sincerely, Sanjib Kumar

Dear Sir, I am writing to address the disabling of my Facebook account in error. I have submitted my genuine proof for your review to reinstate my account. I appreciate your prompt attention to this matter during these challenging times. I am hopeful for a positive reassessment so that I may regain access to my account. Thank you, Sanjib Kumar Das Email: [redacted] Date of Birth: 20-06-[redacted]

I have a personal Facebook profile and a business page in Sweden where I have been successfully running ads. I set up a Facebook pixel on my website and everything was going well. Recently, I ventured into an international side business and created a new website and Facebook page for it. However, managing ownerships, rights, and verifications has become complicated. I mistakenly created an ads account for the international page and can't seem to verify my legitimate business to use it. I want to consolidate all my pages, businesses, and ads under my personal profile, but I am unsure how to proceed or if it is even possible. I need guidance on how to navigate this situation and advertise my international business properly. Any help would be greatly appreciated.

Hello, Facebook team. My name is Sunny Singh, and my community account was disabled without any valid reason. I believe it was due to misinformation provided about my account. I kindly request for my account to be reinstated as it is a personal account. I am willing to provide my government ID for verification purposes. Thank you, Facebook team. Name: Sunny Singh Email: [redacted] Phone: [redacted]

My Facebook account was disabled on September 20, [redacted] due to an error in my age. After attempting to correct it, Facebook instead displayed my age as 00/00/[redacted] and disabled my account, claiming I was under 8 years old to have an account. Despite reaching out multiple times and sending my ID, I received no response until today, almost a year later, when they mentioned a review within one day with the threat of permanent disabling. Please assist me in reactivating my Facebook account. - Steven C.

I'm the manager of Farrari Yanni, a musical artist. Last week, his verified IG account @farrariyanni was hacked through a phishing attack. The hacker took control of the account and demanded ransom for its release. Despite paying the ransom, the account was not returned. We decided to create a new IG account @officialfarrariyanni, but the hacker promptly started adding fake followers to the new page, potentially to provoke IG into shutting it down. The hacker also added fake likes and views to our new account's story. We seek assistance in regaining control of our original verified IG account @farrariyanni. Please contact us at [redacted] or [redacted] Thank you.

My mother's Facebook account has been hacked, and we received an email confirming her password was changed from Toronto, Canada, while she lives in Nottingham, UK. The email from Facebook's Security Team provided details about the password change, including the IP address and estimated location. I've taken steps to secure the account, such as uploading a passport photo on the Facebook website for identity confirmation. However, despite these efforts, we haven't received any response from Facebook yet.

I encountered a scam on Facebook from a link shared by a friend promising me $[redacted],[redacted] through a group named PBH. They asked for $1,[redacted] for delivery via WhatsApp. After not receiving anything, I warned others on my timeline. Suddenly, I couldn't access my accounts as my password was changed without my knowledge by the scammers. I made a new account posing as Monica Scott and came across another scammer, Mandie Tracy, asking for $[redacted], claiming to be in Greece with the Army. When I confronted her, the profile vanished. What is happening? I have evidence with screenshots and want my original account back. I've taken precautions by changing my phone number and email due to such scams. I hope for a resolution soon. Thanks, Mike Reed.

I am unable to access my Facebook account because it says I changed my password on Tuesday, which I did not. When I try to reset my password, the code is sent to an email that isn't mine, causing me not to receive it. My husband uses another account with the email [redacted] We both share the same phone number for both accounts. My account name is Eileen Scott with the email [redacted] I only want my Eileen Scott account back and leave the Eileen Smith Galer account as it is without any changes. Please help me resolve this issue as I have been trying to fix it all night. Thank you, Eileen Scott.

I need assistance with my Facebook account that was hacked this morning after clicking on a suspicious link from a contact in Messenger who was discussing a grant. The hackers changed my email address, added a new one, and my phone number is now linked to a different account. I tried sending my ID to Facebook to regain access, but it didn't work. I also added another email address to the account. So currently, there are two email addresses and my phone number is connected to someone else's account. I am unsure how to proceed as the account contains a different password, email address, and name that I don't recognize. Please advise on what steps I should take to resolve this issue.

My Facebook account was flagged for suspicious activity, prompting me to change my password and login details. However, upon initiating the 2-step verification process, the 6-digit passcodes sent to me were repeatedly rejected when entered on my computer. Despite trying various methods including email and text codes, none were successful in granting me access. Following advice from the Facebook community to try logging in via phone, I encountered the same issue. I proceeded to submit a form with scanned copies of my driver's license and a utility bill to verify my identity, but it was rejected due to discrepancies from when I first created my account over 6 years ago, as I have since changed my name, address, and phone number due to a divorce. After locating an old driver's license with my previous name and address, along with an AT&T bill, I submitted these documents as well but have yet to receive a response after a week of waiting. I am unable to access my account to navigate to the settings page as suggested in the help section. I seek assistance in resolving this issue and regaining access to my account.

This account was created by a friend for the gaming account "Free Fire," and now it's mine. I promise to change the name, email address, and other details. My account details: NAME: Bhaumik Jamod Please return the account to me as soon as possible as I am an esports player. I disagree with locking accounts without access. I can't even open my game, and my career is at risk. I am having trouble changing my name due to restrictions. I will remove this account from all devices. Please help me because I have a final tournament tonight at 8:00 p.m.

My Facebook Messenger app is showing a red exclamation mark, preventing me from sending messages to any of my Facebook friends. This issue started yesterday after I sent multiple messages to friends requesting support for my daughter's school competition. Following that, I have been unable to send any messages, though I can still read incoming ones. Access to my Messenger account is crucial as it's my primary means of contacting my daughter while I'm away working. I am hopeful for a resolution to this problem so I can regain access to my Messenger account. Thank you for your assistance.

Hello, I have been unable to access my account for over 31 days as it's temporarily disabled. Despite contacting the help center over 5 times, no resolution has been provided. Additionally, my WhatsApp account linked to the same number has been banned, causing further inconvenience. Name: A. Beejadhur Email: [redacted] (contact: [redacted]) Phone: +[redacted]6 Kindly address this issue promptly. Thank you for your cooperation. Awaiting your urgent response. Available for any additional information needed. Thanks.

I have set up a new account with phone number 1[redacted] since I am unable to access my [redacted] Facebook account after losing my 2FA keys. Previously, I had two accounts - [redacted] for personal and hometown friends and [redacted] for work friends from my military career. Being not very tech-savvy, I created separate accounts to maintain the division between work and family life. I am seeking to recover access to my [redacted] account where I stored some photos now missing from my current computer library. Despite reaching out to customer support and resetting the password several times, I am unable to receive the 2FA code on my phone at [redacted]. This has left me with three accounts but access to only two of them.