Facebook Customer Service Issues

Subject: Urgent Facebook Account Issue To the Facebook Team, I am writing to address the disheartening situation of my disabled Facebook account. Despite my efforts, I have been unsuccessful in resolving this matter. This account holds great significance for me as I manage several pages and utilize it for advertising purposes within the community guidelines. I have even completed the identity verification process by submitting my resident ID. If any misconduct has occurred on my account, I believe a warning or temporary suspension would have been more appropriate. The sudden permanent disabling without any prior notice is distressing, particularly during a festive time like Eid when I had plans for various activities on my account. This has caused me significant mental distress. I kindly request a review of my case and the opportunity to regain access to this valuable platform. Thank you for your attention to this matter. Best regards, Zarnab L. [redacted] DOB: Nov 19, [redacted]

I noticed a post by the Hernando County Sheriff's Office involving my cousin's uncle, and the comments were truly disgraceful. One comment by Cyndi Couch falsely claimed that the young girls living there were molested. I grew up spending time with my cousin there, and nothing inappropriate ever happened. I reported this misinformation to Facebook, but Cyndi persists in spreading these lies. The oldest niece even contacted her to set the record straight, but Cyndi insists on calling her a liar. I've been around those girls extensively, and nothing of the sort ever occurred. I would appreciate it if this harmful comment could be removed to prevent further family discord. Thank you.

In May, my Facebook account associated with sinclairandy@hotmail was disabled due to alleged inappropriate content. After submitting my ID for review, my account was permanently disabled without explanation. Unable to appeal, I lost cherished memories and family photos. Despite creating a new account, I miss the content from my old profile. Recently, I attempted to access the old account and received an incorrect password notification, though I hadn't entered it incorrectly. Facebook prompted to send an activation code to unfamiliar email addresses, raising concerns about potential hacking. I have screenshots of this concerning message and seek guidance on how to address this with Facebook.

Dear Sir or Madam, I am facing a significant issue with my Facebook account that I have been unable to resolve despite trying various options provided by Facebook. I am reaching out to you as I need assistance in addressing this matter concerning the security of my account. My Facebook account has been hacked, and both my email address and password have been changed without my authorization. I was unaware of this change as the notification was sent to my email while I did not have access to it. The notification only appeared as a pop-up message on my phone. I am unable to revert the changes made by the hacker as I just regained access to my original email today and had not linked a phone number for recovery. Suggestions such as using my old password to verify my identity have not been successful. Some of my friends have alerted me about the hacking incident. Although my old password is known, it is no longer valid. I am willing to verify my identity again using methods like my ID card, old email address, password, and friends who can vouch for me since I previously confirmed my identity with Facebook through my ID card. After exhausting all available options, I am hopeful that you can assist me in preventing further misuse of my account data. To address this matter, I have reached out to [redacted] today.

Hello, I am writing to explain my situation. I had a Facebook account and a WhatsApp account under the number +[redacted]53 that contained photos and videos from my trip to Cotonou in Africa, which are very precious to me. I am very embarrassed and surprised that they have been deactivated. I suspect someone may have accessed my phone without my knowledge, possibly when I left it charging in a café. I thought it would return to normal after 30 days, but I was surprised by the total deactivation. Please take the necessary steps as this means a lot to me. When I try to access my hacked account, I can't, and when I do log in, all my photos and videos are gone. Please help me. Reactivate my Facebook and WhatsApp accounts with my videos and photos. For heaven's sake, please do what is needed. My email address is [redacted]. Thank you in advance. Sincere regards, Mr. Hassane KABIL

When I logged into my Facebook account, I saw a new viral scandal on my newsfeed. Out of curiosity, I watched the video, only to realize it contained nudity. Unfortunately, I then shared it with multiple people on Facebook before logging out for the night. The next morning, as I opened the Facebook app on my phone, a message appeared stating, "Your account has been disabled for 30 days for violating community standards." This has become a serious issue for me because I no longer have access to the phone number or email address I used to set up my Facebook account, as I was just a child when I created it. I have important messages on my account that I cannot access due to the disablement. I'm hopeful someone can assist me in resolving this matter. Thank you.

Dear Support Team, I am experiencing a persistent issue with my locked account despite following the steps provided. I have attempted to unlock it using the link provided, but it redirects me to the same lock page. Clicking "Get Started" leads me back to the identity verification step, which I have completed multiple times. Uploading my ID and submitting it results in a message stating that my information has been received, and the process repeats. I am unable to access my account, unlock it, or reset my password effectively. The account password has been known throughout. Please review the highlighted steps provided to understand the ongoing problem. It seems the issue stemmed from logging in from a different device. I am reaching out for assistance as I am unable to progress beyond the identity verification stage despite multiple attempts. Thank you for your attention to this matter.

Thank you for your message regarding the issues you are experiencing with unlocking your Facebook account. Despite submitting your ID multiple times, the unlock link provided does not work as expected. Clicking on the link redirects you to the same account locked page. Even after following the steps of providing your ID for verification, the process loops back to requesting identification. This has left you unable to access your account through the provided options. It seems the password is not the problem, as you are unable to progress beyond the verification stage. Your detailed steps and the screenshots provided give a clear understanding of the problem you are facing. You suspect the issue may have arisen from logging in on a different device rather than any security breach. Unfortunately, the current process does not allow you to regain access to your account successfully. Your attempts to navigate through the verification process have not yielded the desired outcome. It appears you are caught in a cycle of providing ID for verification, but the account remains inaccessible. The "Help" section does not offer practical solutions, leaving you unable to change settings or even reset the password successfully. Your detailed description sheds light on the challenging situation you are encountering with unlocking your account.

My friend, Luis Ortiz Cruz, is unable to access his Facebook account for quite some time now. He tried to log in from my phone this morning but got prompted with a verification message which he didn't confirm. Now, his account seems to be under construction, and he's worried about losing contact with his clients and loved ones. The phone number provided is his new contact as he no longer uses the old one associated with the account. Any assistance in helping him regain access to his account would be greatly appreciated. Luis is genuinely in need of getting his account back without losing important connections. Thank you for your support and attention.

I'm experiencing issues with tracking a package from Amazon that I sold on Facebook Marketplace. The tracking ID provided by Amazon's logistics company, Delivery by Amazon, is TBA[redacted]04. However, when I tried to input this information on Facebook Marketplace, it defaulted to Fedex. I reached out to customer support regarding order no. [redacted][redacted] on July 17, [redacted], but have not received any resolution. Despite providing proof of delivery from Amazon, Facebook support advised waiting 15-21 days for confirmation, which may not be possible as Amazon uses its own logistics service. The live chat rep disconnected before addressing my concerns, leaving me unsure if I will get paid within the specified timeframe. I have attempted to contact Facebook at [redacted] without success. Any assistance would be appreciated.

My Laura McGathey Facebook account was hacked by someone with an IP address in New Jersey, even though I reside in Ohio. This person not only hacked my account but also got it banned. The email address associated with the account, z****@hotmail.com, is not mine. My correct email is [redacted] I am unable to receive an authentication code when I request one due to an error message. My phone number seems to be linked to a Willie McCoy account, who I am not. It appears this person who hacked my account may have added their phone number, preventing me from receiving codes. Assistance in recovering my account would be greatly appreciated. Thank you.

Hello Facebook Team, I have been using my official Facebook account for the past seven years, adhering to all community guidelines faithfully. To my dismay, my account has been permanently disabled without any apparent violations. I have already submitted an appeal for account recovery, but it was rejected. The information on my national identity card aligns with my Facebook details. I kindly request a thorough review to resolve this issue promptly, as my Facebook account holds great importance to me. Thank you, Himal Chand

I have encountered an issue with my hacked Facebook account where I am blocked from accessing my friends list. Despite receiving the 6-digit code, I repeatedly encounter an error message. I followed Facebook's instructions by creating a secondary email, but still face challenges with this verification process. My primary email is [redacted] and the email connected to my account was changed to [redacted] Despite submitting my photo ID twice, it was not resolved. I have now received the codes on a third email but continue to face errors. This situation is distressing as my work and studies are tied to my Facebook account. Thank you for your help. -Brenda R.

I need help with my Facebook accounts. My original account under the name Luis Mercado, linked to [redacted], got banned a week ago. I was asked to send an appeal before it gets permanently deleted in 30 days. The issue is that the account was connected to my old phone number, +63 [redacted], which I no longer use because I got a new SIM card and discarded the old one. The appeal page didn't allow me to update the phone number, only asking for a code sent to my old number, which I couldn't access. To continue using Facebook, I created a new account with my current number, +63 [redacted]. Recently, Facebook identified my new account as the original one and prompted me to log in to the old one. Since I couldn't do that, I selected "This isn't me". I was then directed to enter a security code sent to a new email, but the codes provided didn't work despite multiple attempts and email changes. Now, both of my accounts are locked, and I fear the same issue will occur if I create a new one. Can you please help me resolve this? Thank you for the assistance, Luis Mercado

I need assistance regarding a Facebook account issue. Recently, I received a message from someone pretending to be my uncle, asking for help to recover their account. I unknowingly provided a verification code I received, thinking it was for my uncle's account, but it was a scam. The scammer then demanded $[redacted] to return control of my account. My account details were compromised, but I have reached out to my security contacts for help. They sent me a recovery code, and I changed my password. Facebook informed me they would send an email in 30 minutes to further secure my account, but I never received it. If more information is needed, please let me know. Thank you for your support.

Hello GetHuman, I believe you are my last hope. My account was hacked, and I have been going back and forth with the hacker all day, kicking each other out of my account and changing the password. Eventually, he managed to activate the code generator. Now I can't access my account anymore. Sending in my ID didn't work because the account is under the name David Chaves, while my ID says David Mai. Facebook is not responding to my emails anymore. Do you have a solution to bypass the code generator and put an end to this? Regards, David

Dear Sir, I am writing to inform you that my personal Facebook account has been disabled. My name is Mohammad Sakibul Alam, and my Facebook account goes by Sakibul Alam (সাকিব). I also have a group named "ROUTE MAP" that I intended to use for online business. This account is essential to me as it is linked to Freelencer.com. I strongly believe that my account was disabled in error. I have been attempting to request a review of this decision, but Facebook has limited reviews due to the pandemic. Although my account was disabled on 4 Apr [redacted], I am unable to submit my ID information for review. According to Facebook, I have up to 30 days after the account was disabled to provide additional information for review. After this period, the account will be permanently disabled, and no further reviews will be considered. Thank you for your attention to this matter. Sincerely, Mohammad Sakibul Alam

If your Instagram account has been disabled, you will receive a message when trying to log in. Accounts that violate Community Guidelines or Terms of Use can be disabled without warning. To potentially appeal this decision, carefully read the guidelines and review all your account's posts. Remember, accounts repeatedly breaching guidelines may be permanently removed. If you believe your account was disabled in error, there may be an option to appeal by logging into the app and following the instructions. If no disabled message appears, there may be a login problem. If you or someone with your password deleted the account, it cannot be restored. You can create a new account with the same email, but the username may not be available.

I am having trouble accessing my Facebook account because I no longer have my old mobile phone or email linked to my account for the reset PIN. After using the same device for about 6 years, I realized the account is connected to my outdated contact details. I have tried various password combinations without success. Is there a way I can verify my identity and regain access by submitting my ID to Facebook support? I have watched videos where others were able to do this, but I am not seeing this option when I try to reset my password.

My Facebook account has been hacked, and the hacker changed all my information, preventing me from receiving reset emails. Despite providing my ID for verification, I haven't heard back in 48 hours. I want my account back or permanently closed. The lack of customer support is frustrating, and it's concerning that my personal information is compromised. My profile picture is missing, but my browser still shows my profile. Additionally, my account is linked to a youth soccer team page and their Instagram. I don't want them to be affected. How can I regain access to my account? I have reported this to the FCC as it's unacceptable for a company to access and manipulate personal data without accountability.