Facebook Customer Service Issues

I mistakenly changed my birthdate to 1/1/[redacted], resulting in my work Facebook page being disabled. Despite uploading my Driver's License and business card, I continue to receive emails requesting a photo with my birthdate, which I do not have available. I am seeking assistance in reactivating the County 4-H Facebook page that I manage. Being the sole admin, I rely on this page to update members promptly on events. It has been disabled for more than a week now, and I urgently need access restored. Your prompt attention to this matter is greatly appreciated.

Dear Sir/Madam, I am reaching out for assistance regarding a payment problem on Instagram. Unfortunately, I have been unable to contact any Facebook/Instagram support staff directly, so I am resorting to requesting help here. My issue concerns a failed attempt to promote a post on Instagram. Everything was going smoothly until it came time to make the payment. The app started malfunctioning, crashing, and endlessly processing the payment. Despite my decision to abandon the process due to the extended delay, I later discovered that Facebook had already deducted the payment for the promotion. Oddly, the app does not recognize the payment and insists that it is still pending. Since the payment was directed to FACEBK *ADS and given the close association between Facebook and Instagram, I believe I need to address this with them. I am hopeful that this matter can be resolved promptly and await your response. Sincerely, Robert P.

I recently received an alert notifying me that my Facebook password was changed. Within just 2 hours of receiving the alert, the hacker added their email to all the password change attempts, making it impossible for me to regain control. My profile vanished from my friends and family. Despite submitting two sets of identification documents and reaching out through the "I've been hacked" options daily, I keep being informed that there's no match. I have identified the hacker's IP address. It appears that my profile name has been altered. I'm feeling violated and frustrated by the lack of support over the phone. Facebook has been essential for me to keep in touch with loved ones for the past 15 years, and with my 50th birthday approaching, this situation is disheartening. Any assistance would be greatly appreciated.

Hello, I need urgent assistance because this situation was not caused by me, and I have been using this account for over a decade. I cannot afford to lose it. A few months ago, a friend logged into their Facebook account on my phone. Despite logging them out of both Facebook and Messenger, I couldn't access my own account without their name appearing. I've attempted to reset passwords and submitted my ID to Facebook security. Initially, they asked for clearer ID photos due to a blurry image. I have since provided clearer pictures and am awaiting a response. Recently, a friend informed me that my account was deleted, explaining the difficulty in regaining access. Although I used to receive alerts for Facebook posts, they have stopped. I am unsure how my account was deleted and I feel helpless in recovering it. I am seeking any help available to retrieve all the data I have accumulated over the past decade on this account. Thank you.

Hello Facebook team, I am writing to address an issue with my Facebook and Instagram accounts. My account with the username sameershriwal20 on Instagram has been disabled without explanation, causing login issues on Facebook as well. Despite my efforts, I haven't been able to resolve this problem. This account holds significant importance to me. I want to highlight that I have adhered to Facebook's community guidelines by not engaging in any illicit or inappropriate activities, and I have used my real name and accurate date of birth on both accounts. I have already submitted a request to the Facebook team regarding this matter. I kindly request a review of my account and the prompt restoration of access. Thank you, Sameer Shriwal Email: [redacted] Instagram username: sameershriwal20

A few years back, I opened a Facebook account but didn't log in for about 5-6 years. Recently, I managed to access my account, deleted some old messages, and the next day found myself locked out. I have changed my internet provider, address (now the same as my mother's locked account), phone number, and email. I only have a landline, no mobile, with the same number as my mother's. Name: Mary K. Old email/password: [redacted] / S3venth& New email: [redacted] New phone: [redacted] I don't understand why this is so complicated.

I am reaching out for assistance from Facebook. My account got disabled due to an incorrect birthdate. I usually avoid giving out my exact birthdate to protect my privacy, but after carefully reviewing the guidelines, I see that Facebook requires accurate personal information. I'd like to know if there is a way to have my account reinstated. Although I have not been an active user, I realize the platform's usefulness for event information and ticket purchases. I never intended to deceive or harm anyone, simply had reservations about sharing too much personal data. Now that I comprehend the policy, I'm willing to provide my correct birthdate and identification to comply with Facebook's requirements.

Dear Facebook Support Team, I am reaching out for assistance regarding my disabled Facebook account. I shared a live test cricket match between Bangladesh and Zimbabwe on July 7, [redacted] on my Azad & Associates page. I did this purely for promotional purposes and not to profit in any way. The match was an ICC event that I wanted to share with others. I broadcasted it on my page to ensure others wouldn't miss out on the live action. I showcased the cricket match without any monetary gain as a way to promote the sport. If this was against any Facebook policies, I sincerely apologize and assure you it won't happen again. I kindly request you to review my case and reactivate my account promptly. Sincerely, Emon Mahmud Azad LL.B (Hons.), LL.M Legal Consultant (Documentation & Syndication)

Hello, I am experiencing a situation where my Facebook and Messenger accounts were compromised. I took the step of sending my ID to Facebook, and they provided a new password through my email. Unfortunately, I am now encountering an issue where I am being prompted to enter a generator code that I do not have access to due to being locked out of my Facebook account. This login attempt is from my phone, so it is not a case of a new browser activating the security prompts. Additionally, the individual who gained unauthorized access to my account has altered the phone number associated with the account. Furthermore, I have not configured my account to request a generator code, leading me to believe that the hacker made this adjustment. My family members have also reported being unable to locate my profile on both Facebook and Messenger. Despite my persistent efforts to reclaim access by contacting Facebook numerous times via email, I have yet to receive a response. I am hopeful for a resolution and appreciate any assistance you can provide in this matter. Thank you for your help and understanding.

Hello, my name is Peter Inglis and I reside in Liverpool, UK. On July 23, [redacted], my Facebook account was hacked. I received emails informing me that my password and primary email address were changed with details of the IP address and location of the hacker. Despite attempts to secure my account using the provided link, it appears to be locked. My backup email and phone number are also not being recognized in the process. After this incident, I discovered another Peter Inglis account, likely belonging to my cousin in Aberystwyth or Tywyn, Wales. I am currently stuck in a loop trying to resolve this issue. If more information is required, please contact me using the provided address.

Hello Facebook Team, I have a pressing issue that I need to address, and you are my last hope. Let me briefly explain the situation to you. I was visiting my friend, and we had a disagreement which led me to decide to leave. I took my laptop with me that I had lent to him. Once home, I realized that he had forgotten to log out of Facebook on my laptop. Given the fight we had, my curiosity got the better of me, and I snooped around. I stumbled upon a chat with an unfamiliar woman. Shocked, I observed it for a few days before confessing to him that I had peeked at his Facebook. I asked him directly if there was anything he needed to tell me. His "no" prompted me to reveal the chat I had discovered. It was a conversation solely between them. I confronted him about it, and he claimed it was old and the date couldn't be accurate. He maintains this, but I doubt it. Now, my question is: Is it possible for the date and time in a chat to not align with real-time? To me, that sounds ridiculous. Why wouldn't it be accurate? I kindly request an answer to this one question to bring clarity to our situation and determine who is in the right. It would mean a lot to me. Thank you in advance, and I would appreciate a clarifying response. Regards, M. Sokolow

Subject: Urgent: Facebook Account Disabled Incorrectly I recently received an email on 05-25-[redacted] regarding my disabled Facebook account. Unfortunately, I only saw the email after a month, leading to my account being permanently disabled. I believe my account was disabled in error, as I have always complied with Facebook's Community Guidelines. I have not violated any rules. I urgently need my account reactivated as I have been using it for over a decade. Despite multiple emails sent, my issue remains unresolved. I have provided proof of my identity with my Colombian ID number: [redacted]. The email associated with my account is [redacted] I kindly request a review of my case and the prompt reactivation of my account. Sincerely, Manuel G.

Good afternoon, my name is Alexey Tymun. I recently discovered a troubling situation involving online bullying. There is a Facebook group circulating my personal information obtained through illegal means, like recording my conversations and videos in my home without my knowledge. Unfortunately, I don't know the group's name as they have kept it hidden from me, my family, and friends. I accidentally learned about it from a friend present during a conversation with its members. I am willing to cooperate with the police by identifying known group members and providing necessary information and documents. This distressing situation has been ongoing for 2 to 3 years, and I seek assistance in resolving it.

Hello, good afternoon. I am reaching out because I am experiencing online bullying which has been happening for the last 2 to 3 years. My personal information is being shared without my consent in a Facebook group that engages in these activities secretly. I recently discovered they have been obtaining my information through illegal means like recording my conversations via a dictaphone and using a hidden camera in my home to record videos. Unfortunately, I do not know the name of this group as they are carefully keeping it hidden from me, my family, and friends. I learned about it accidentally from a friend who overheard a conversation with members of the group. I am willing to cooperate with the police and can provide information about certain members and their Facebook accounts. This situation has been distressing, and I am eager for help in addressing this ongoing issue. Thank you for your assistance.

Good afternoon, my name is Oleksii T. Recently, I discovered a disturbing situation involving online bullying. Personal information about me has been illegally obtained and shared on a secret Facebook group. I am seeking assistance to identify this group, as they have been obtaining information through illicit means such as recording my conversations and videos in my home without my knowledge. I am willing to provide any necessary information or documents for the police investigation. This distressing situation has been ongoing for 2 to 3 years, and I urgently need help to address it. Thank you for your support in this matter.

I established my Facebook account over a decade ago. Over the years, I changed phone numbers frequently and lost access to the email linked to my account shortly after creating it. Unfortunately, I currently don't have access to any of the phone numbers connected to my account. I changed my password while intoxicated one night around a year ago, and the next day, I couldn't remember the new password. Despite my attempts, I haven't been successful in unlocking my account using the options provided by Facebook. I have various ways to verify my ownership, such as photo ID, social security number, previous passwords, phone numbers, and answers to security questions. Due to being incarcerated for the past year, I wasn't able to attempt to recover my account until now. It is crucial for me to regain access to my account as I've had it for a long time, containing valuable photos, videos, and connections on my friends list. I am eager to provide any necessary information to validate my identity and retrieve my account.

I need assistance. Can you provide me with a link or direct access code to my account? I have been unable to access my Facebook since May 3, [redacted]. I have reached out to my friends multiple times without success. I have changed my email several times, sent you my identification documents at least 5 times, exchanged emails several times without receiving any notifications twice ([redacted] and [redacted]). I used to use the phone number and WhatsApp +[redacted]95, and the emails: [redacted], [redacted], and [redacted] These emails now redirect me to accounts that do not belong to me. I have pages that I manage and created, like IKMF Portugal, Quim Santos Krav Maga, and Hiking in the Sintra mountain range, as well as friends like Patricia Ramos (my wife), Ana Papeleira, Avi Moyal, Licinio Cardoso, João Neves, Duarte Simões, etc. Currently, I am using a new email for this purpose, [redacted] I have received three codes to this email to paste in the browser, but I am unsure how to do it. Can you please assist me?

Dear Facebook Team, I am currently experiencing an issue with my Facebook account being disabled. The main concern is that I have linked my account to PUBG Mobile and other social media platforms. I am confident that my account has not violated any of your rules. I kindly request a review of my account and the reopening of it. My official Facebook account was linked to my Instagram account, but it has been disabled without a clear reason. I have always followed the community rules on Facebook and have not engaged in any illegal or inappropriate activities. The phone number linked to my official account is [redacted]. I urge you to please consider recovering my official Facebook account. Thank you, Facebook Team. Facebook Name: Pãrvëëñ Rãjpût Phone Number: [redacted] Email: [redacted]

My account was hacked on the morning of the 21st. In one of the emails, it mentioned the suspicious activity at 4:22 AM using Edge (Chromium Based) on Windows 10. Another email included a security code that had too many digits, which was confusing. I tried different six-digit codes and even attempted to use the Facebook App, although I prefer to use my desktop and avoid apps. I was then prompted for "third party verification," so I sent a photo of my Colorado driver's license through the app, but it could not be processed at the time. Now, it requires a login code from an authentication app, something I am unfamiliar with. I realized that my desktop doesn't have a webcam, so I had to order one and install it, even though I'm unsure how to use it.

Hello, on July 16, [redacted], scammers hacked my Instagram account alexandra.korobeynikova. I wasn't receiving codes and links to reset my password in my email, although they were sent to my phone, I still couldn't log in. Later on, I discovered that there was a filter set up in my email to block Instagram emails, and scammers had added this filter. I have fixed this issue. My email and phone number are linked to the account. I have tried to reset and change my password multiple times, but I am asked for a security code sent to my number 8 ([redacted]) [redacted]-88-55, which I'm not receiving. I haven't used authentication apps. I set up two-factor authentication a long time ago, but I don't have the codes and don't know how to retrieve them. I have tried many things, but Facebook is not responding to my messages. The only problem is the security code. Please help. Facebook was linked to the account, but scammers seem to have unlinked it.