Facebook Customer Service Issues

Subject: Assistance Needed with Facebook Account Hello, I am Igor Grochowski from Poland. My Facebook account was recently blocked due to a suspected "Hacker Attack." I assure you, there was no such attack. I have a history of depression and dyslexia, which makes it challenging for me to remember passwords. Despite these challenges, I strive to stay connected through Facebook. I kindly request you to unblock my account associated with the email [redacted] For verification purposes, I have provided details like my birthplace, address, and company's tax identification number (NIP). I appreciate your understanding of my situation and limited English proficiency. If necessary, please contact me via SMS at +[redacted]3 for further confirmation. Thank you for your assistance in resolving this matter promptly. Warm regards, Igor Grochowski

I deactivated my account four days ago. Yesterday, I attempted to log in, but I'm not receiving my two-factor authentication code from Facebook on my mobile number. I've tried multiple times since yesterday with no success. I also tried to reset my password thinking it would help me access my account, but despite resetting the password, I'm still being prompted for the two-factor authentication code, which I'm not receiving. My account had two-factor authentication activated before, and I always logged in by providing the code. This sudden issue of not receiving the code is frustrating and confusing. I need assistance as there seems to be no other way to solve this problem, and I'm unable to access my account.

Hello, my name is Krystal Padilla, and I believe my account has been hacked. The hacker changed the email and phone number associated with my account, preventing me from accessing it. I have received emails with links to recover my account, but the links seem to be invalid or expired each time I try to use them. My actual email is [redacted], and my phone number is [redacted]. The last post I shared was a picture of my mother for her birthday. I had a recent conversation on Messenger with someone named Yesi Monarrez, who I suspect might be behind the hack. I've attempted to contact support with no success. It's crucial for me to regain access to my Facebook account promptly as I have important photos and work-related information stored there, including my connected Instagram account. I kindly request assistance with this matter.

I am experiencing trouble accessing my Facebook account due to the two-step verification process. I had to cancel my telephone number associated with the account as my phone was mirrored and switched to a Windows 10 system. Additionally, my Wi-Fi router's settings have been altered. I have already resolved similar issues with my other social media accounts but am still unable to regain access to my Facebook. I submitted my driver's license for identity verification, including a photo of myself holding the ID, but Facebook claims it is invalid. This account is significant to me as it holds my children's photos and has been with me for almost 12 years. Any assistance would be greatly appreciated.

My account was hacked, and someone posted inappropriate material, which appears to be child pornography. This is extremely distressing, and I am feeling shaken up. The logon for my account was linked to an old email address ([redacted]), which I no longer use as I allowed the domain to expire. However, I did receive an email from you at [redacted] (refer to the bottom of the page). I attempted to secure my account using the provided link, but it redirected me to a page requesting an SMS code. Even after receiving the code, I was unable to find where to enter it. The email with the attached IP address indicates the activity occurred in Temecula Ranchos (now known as Temecula), which is 15 miles away from my location in Menifee. This happened at 1:36 am when I was asleep and unable to address the security issue. I am seeking assistance urgently to address this troubling situation. Thank you. - Ron Krill

My Facebook account was stolen. The thief changed my backup email, main email, phone number, and all other details. I've tried various methods to recover it without any success. The account holds precious baby pictures of my kids. I need help to regain access and secure it to prevent further misuse. The account was under the name Cassie Bird. The hacker has also tampered with my PayPal and attempted to access my Gmail. My entire digital existence is linked to that Facebook account, and I'm desperate to resolve this situation.

I shared a memory on my Facebook account about my son's brain surgery when suddenly my page got shut down due to a possible compromise. I've been trying to unlock it by following the provided links, submitting my driver's license multiple times, but every attempt leads me in a loop where I can't progress beyond being told my account is locked. Despite sending clear pictures of my driver's license, I keep receiving emails saying it's not a valid form of ID, even though it's listed as acceptable. I'm feeling extremely frustrated by this situation.

I haven't used Facebook in a long time and encountered difficulty logging in to my original account, prompting me to create a new one. Recently, a friend mentioned that some high school acquaintances wished me "Happy Birthday" on the platform, making me eager to reconnect. However, I no longer have access to the email or phone number associated with the original account due to changes after a divorce. The account I'm trying to recover belongs to Kristen Torgerson Zeman, with a profile picture featuring me and my sisters. I have used multiple email addresses over the years, including [redacted], [redacted], [redacted], [redacted], and [redacted], but I'm uncertain which one was linked to the account. I am seeking assistance in recovering my original Facebook account to reconnect with old friends.

I've been attempting to regain access to my Facebook account after an unknown person tried to log in. Even though they couldn't surpass the 2-factor authentication, my account is now locked, and I'm struggling to regain entry. I attempted to reset my password, following which I was prompted for a new password and then for the 2-factor authentication SMS code. I verified my phone number, but I never received the text. Despite submitting my ID for verification, Facebook didn't accept the image. I tried multiple times without success. I've verified all my details and they are correct. I'm eager to contact Facebook directly, but finding a way to reach them seems challenging. Any assistance to recover my account would be greatly appreciated.

Earlier, when I tried to log into my Instagram account, I noticed that my phone number, email, and password had been changed by someone else. I managed to recover my account by stopping the changes through my email and updating my password. However, when I checked my Facebook account, I discovered that it had also been compromised by the same email address that affected my Instagram. I need assistance in regaining access to my Facebook account and reversing the changes made to my contact information. My priority is to regain control of my account and update my login details for security purposes.

I'm experiencing difficulty accessing my personal Facebook account linked to my business page. Despite successfully receiving password reset codes, I'm not receiving the 2-step verification code via text, leading to the account being disabled due to suspected hacking activity. I am the owner/administrator of Companion Animal Hospital in Eagan, MN. I've submitted my license for identity verification multiple times and filled out the necessary form for assistance, but I've received no response for over two weeks. I'm seeking guidance on how to regain access to my account to manage my business page. Unfortunately, I can't locate a chat option in the business help section. Thank you, Sheila Megan.

Hello Facebook Team, I am experiencing issues with logging into my Facebook account as my linked Instagram account, sameershriwal20, has been disabled without any explanation. I have tried various solutions without success, and this account is crucial to me. I am reaching out to you as I have not received sufficient assistance from Facebook support. I adhere to all of Facebook's community guidelines and have not engaged in any inappropriate activities on my account. The information on my account, including my real name and date of birth, is genuine and matches my official Facebook details. I kindly request a review of my account and restoration of access as it is vital to me. Thank you for your help, Email: [redacted] Instagram username: sameershriwal20 Full name: Sameer Shriwal

Hello, I am in charge of social media at Central Coast Hampers and Gifts, owned by Jenni Reid. I am having trouble adding Facebook Pixels to her Shopify account. When trying to connect her Ad account [redacted][redacted] to Business Manager ID [redacted][redacted], it prompts an error saying the account needs to be added. Even after creating a new ad account, the issue persists. I have attempted various methods but keep getting error messages regarding ad account standing. Additionally, on her Instagram account, there are issues with promotions being disabled post linking to the Facebook page. I seek assistance in connecting the Ad account, resolving the Instagram error, and ensuring compliance with Ad policies. I have sent supporting screenshots and a video via Facebook showing the errors. Thank you.

My Facebook account was locked on July 21, [redacted], and I was asked to confirm it by submitting my ID, which I did. I used my Driver's License ID as requested. I received an email from Facebook thanking me for confirming my access. However, when I clicked on the link provided and logged in, my account was still locked. I have submitted my ID four times now, but the links and codes they send me are not working. I feel stuck because none of the codes or links have helped unlock my account. I have no way of contacting Facebook about this issue as I need access to my account to do so. Thank you.

In [redacted], I created an account as a hobby where I posted clothes of @elrubiuswtf, a YouTuber/streamer. Last year, things changed when Rubius started following me, and I began taking my account more seriously. When COVID-19 hit in March, I lost my job along with my dad, while my mom continued to work without pay. Luckily, I had two partnerships that earned me $[redacted], enough to cover rent that month. These partnerships became my main source of income for the last year and a half, supporting my family. Although my account has been disabled three times before and reinstated, this time Instagram has not responded at all, impacting my partnerships and payments. I just want to support my family and continue creating content. Despite not having the biggest account, it was a significant achievement for me. The claim against my account is for pretending to be someone else, which I've clarified is false and even the character I feature follows me, giving no reason for impersonation.

My Facebook account got locked after I changed my password and downloaded the Messenger app. Despite receiving the "secure account" email, it always redirects me to the "Your Account Is Locked" page. Initially, I submitted my ID, received a link to unlock my account, changed the password only to get locked out right away. Now, I've sent various forms of identification like my VISA, Utility Bill, and COVID19 Immunization card. Repeatedly receiving the "Hi. We can't give you access until you provide accepted identification" email is frustrating. The lack of human support and inability to be found through profile search by friends is driving me crazy. Assistance is greatly needed to resolve this issue.

I had a recent issue with Facebook regarding an order I placed for an iPhone 12 Pro Max. The tracking information I received initially stated the item was delivered, which was impossible as I had not even received it yet. Despite reaching out to the seller and Facebook, I did not receive a satisfactory response. Facebook's customer support only mentioned that sometimes packages are delayed, even though the tracking number provided was invalid. I requested to speak with a live representative multiple times but received no assistance. It seems challenging to connect with a human at Facebook for problem-solving. Please see the tracking number provided (1Z2X405E[redacted]) for reference.

Hello Instagram Support, I am writing to report that my Instagram account @l_asiana was hacked on Sunday, July 25th. I was unfortunately scammed into providing my information, leading to the hacker changing my email, password, and enabling two-factor authentication on their device, blocking my access. I am desperate to regain access to my account where I store personal memories and connect with relatives. Despite my attempts to contact Instagram via email, I have not received any assistance. The original email linked to my account is [redacted] Please, I seek your help in recovering my account.

I received an email instructing me to change my password. After I updated it, I couldn't log in. When I tried using the forgot password option, it mentioned sending a code from the Code Generator. I installed the app on my phone but couldn't find the security option to retrieve the code. I provided my information and even uploaded my driver's license to Facebook, but didn't receive any verification email regarding my account access. This is crucial as my business is linked to this account. I've been following the instructions from the help center for a week using my iPad, iPhone, and desktop. Thank you, T.E. Kimble

My Facebook account, under the name Prince Roy, has been disabled because I mistakenly repeated "Malayalam" comments during a discussion about India versus Sri Lanka. I was not aware of Facebook's community standards. My account, associated only with my phone number [redacted], is vital to me, containing important connections and data. Despite efforts and ID submissions, I have not been successful in restoring it. I am hopeful after seeing a video and seek assistance in rectifying this error promptly. Thank you.