Facebook Customer Service Issues

Subject: Urgent Assistance Required for Hacked Facebook Account I am reaching out to address the ongoing issue with my compromised Facebook account. Despite my continuous reports, no action has been taken. The hacker is actively using my account, tagging individuals from my friends list, causing confusion. When I attempted to log in on June 15, [redacted], under the name Rebecca Bectoria Kutz, I encountered an "expired session" message. Upon password reset attempts, my email was no longer recognized. Following the recovery process, I was asked to provide personal identification, which I am hesitant to do for security reasons. Despite changing my password, I remain locked out of the account. Creating a new account revealed that my original one is still being used unlawfully. I urgently request the removal of the hacked account to prevent further compromise of my contacts. While I can block the account from my end, my friends are unaware of the situation. I implore your prompt assistance in resolving this distressing issue to safeguard my online presence and connections. Your help in shutting down the account would be greatly appreciated. Sincerely, Becky Kutz

I recently uploaded my State Driver's License to verify my identity due to changing my phone number from [redacted] to [redacted]. I believe you should have received my ID as I submitted it. Could you please confirm receipt at [redacted]? Despite successfully logging in, I keep receiving the code generator on my old [redacted] number instead of my email. Can you please send the code to my email address and update my phone number to [redacted] on my Ramone Robinson Facebook account for authentication? I've taken all necessary measures and cannot access my old number. Please assist promptly by sending the code to my email or verifying me through the uploaded ID. Thank you for your cooperation. I appreciate a swift response.

During my June travels, my FB account got hacked while I was in an area without internet. Despite responding promptly to FB's notifications, I'm unable to regain access to my account. The hackers altered the email addresses associated with my account, making it impossible for me to receive the OTP. Additionally, I discovered an email notifying me that someone with an Asian name was added as a manager to my business account without my consent. Although I've submitted my ID via the FB app for verification, I received a message stating that it may take a considerable amount of time for them to authenticate it, with no guarantee that it will ever happen. I'm eager to recover my account as soon as possible.

I got logged out of my Facebook account unexpectedly, and when I tried to log back in, it said my password was wrong even though it wasn't. I used the forgot password option and received a code, but when I entered it, I got an error message. I managed to log in using Chrome through my Google account, but I can't access my security settings or change my password as the page stays white. My main email is not confirmed, but the one linked to my Google account is confirmed. I can't change it to my main email as it says the password is incorrect. I've heard about similar issues in Europe, but I'm in the US.

I recently forgot my Facebook password. However, when I try to reset it, my username is not an email or phone number but "nicole.huntington.[redacted]" for my page "Nicole Pantelakis Huntington." I'm unable to receive a code to change my password. I discovered another account under "Nicole Huntington" with my email and phone listed, but the "Nicole Pantelakis Huntington" page lacks contact information. I'm unsure why there are two accounts. I solely use "Nicole Pantelakis Huntington" and have always auto-logged in. I'm now locked out on my phone and can't recall my password due to the username issue. Please delete the "Nicole Huntington" account linked to "[redacted]" and update "[redacted]" and phone number "[redacted]" to the "Nicole Pantelakis Huntington" page. Replace "nicole.huntington.[redacted]" with "[redacted]" to help me reset my password. I have cherished photos of my daughter on my page and want to ensure they're not lost due to this issue.

Hello, I am in need of assistance because my Facebook account was hacked and stolen. Despite my efforts to combat the hackers, they have changed the email and passwords, leaving me unable to access my account. I can only locate the account through my phone number, which brings up two accounts - the one that was hacked, identified by my picture holding a guitar and my full name with middle initial (Stephen E. Sparks), and a new one I created for help. I am eager to regain access to my original account. I have global friends on the platform and would like to save my contacts. I would appreciate resolving this issue and understanding how the hackers repeatedly infiltrated despite my security measures like OTP. I look forward to your assistance in recovering my account and sorting this out. Thank you, Stephen E. Sparks

Hello Facebook team, I am reaching out because my account has been disabled despite trying everything to resolve it. This account is crucial to me and I have faced numerous challenges without any assistance from Facebook. I have sent an email for your review. Email: [redacted] ID Card Name: Pavan Kumar ID Card Date of Birth: 20/01/[redacted] Facebook Account Date of Birth: 20/06/[redacted] Facebook Account Name: Pawan Chaudhary Jaat Thank you for your attention to this matter. Sincerely, P

My account was disabled without any clear reason provided after a review. Following this, I opened two new accounts with proper documentation, but encountered the same issue. Despite having a Facebook page called "Ramen World" that I solely use to boost my posts, my accounts are continuously under review without resolution. I do not engage in promoting others or conducting any other type of business activities. The payment method I use is legitimate, sourced from a bank with sufficient funds. Despite meeting the quality standards for my page, all my boost requests are being rejected without explanation. This situation is affecting my business adversely, as I operate under a reputable brand and produce my content. I am unsure of Facebook's expectations or reasons behind these actions. I am eagerly awaiting a prompt and comprehensive response to address this matter effectively.

Hello, I am reaching out on behalf of Marta Ponti (facebook.com/martaponti.official) regarding an issue with our profile account "facebook.com/marta.ponti.35" that manages our business pages. Unfortunately, the account was set up by a previous employee who used his personal mobile number and a password we are unaware of. Recently, we lost access to the account and have been unable to regain it despite trying various troubleshooting methods through Facebook and Outlook. We are in urgent need of access to continue managing our business pages for Marta Ponti, Knirps, Delsey, Hedgren, Bluebrands, Treviso, and Tintamar. We are willing to provide any necessary proof to regain access. Thank you.

I have been receiving emails from Facebook regarding a security code and password changes that I did not request. I received several emails about logins from unknown locations and a password change from someone in Vermont. When trying to reset my password, I noticed an unfamiliar Hotmail account associated with mine. I am having trouble accessing my account and want to secure it. My name is Kristin Hopkins, and my email is [redacted]

Hello, I'm Kassidy Reay. I received an email on Tuesday at 9:00 a.m. informing me that someone tried to access my Facebook account. Due to not seeing the message until my 12:00 p.m. break, the hacker was successful in changing the recovery email and password. Despite my repeated attempts to reset the password, Facebook prompted me to provide a photo of my ID for verification. I have submitted this six times since Tuesday, but Facebook indicated I would receive an email within 24 hours, which hasn't happened after 5 days. As my account contains cherished photos, information, and memories spanning from my childhood to the present, I am concerned. I am unsure of the appropriate course of action and seeking assistance. My account URL is www.facebook.com/Kassidy.reay. I can provide details such as the last five people I messaged to verify my identity. Any help would be greatly appreciated.

Hello, I am based in the United Kingdom and recently I received an email from Facebook stating that my password was changed on Tuesday, 22 June [redacted]. The IP address showed a location in Biên Hòa, ĐồNG NAI PROVINCE, VN. I have been attempting to secure my account, [redacted] or facebook.com/malcp, with no luck. I have tried to request reset codes by submitting identification like my UK driver's license and utility bill, but it seems only US ones are accepted. I miss my old account with all its messages, photos, and memories from the past 14 years. If someone could help reset my account and remove any two-factor authentication, I can link it back to my mobile phone at +44 (0) [redacted] 85 65 00. I am disappointed that someone in China could hack my account, but I would really appreciate it if this could be resolved. Thank you. Malc Pearce

My account has been accessed by someone else who changed the linked email address and phone number. They set up 2-step authentication, making it impossible for me to reset the password. I followed Facebook's instructions to reset the email, but the hacker's email is still linked. Despite contacting the Facebook security team in Dublin multiple times, they are just sending password reset links without effectively helping. I urgently need the hacker's email removed from my account and my phone number updated to [redacted]. I have sent my Driving Licence picture three times as requested, but the issue remains unresolved, frustrating me greatly as I have followed all their instructions diligently.

I received a notification on Monday, June 21 stating that I was restricted from posting or commenting for 7 days due to a post not meeting Community Standards. I expected my account to be reinstated by Monday, June 28 or Tuesday, June 29. However, on July 3, I am still unable to access my account and see a message stating that a review is in progress, keeping my account disabled. As a long-time Facebook user of 10 years, I am diligent about my posts and have never encountered this issue before. Staying connected with friends on the platform is significant to me, and I am eager to regain access to my account promptly. I request that Facebook expedite the review process, as the current delay is inconvenient.

Hello Facebook Team, I am writing to inform you that my official personal Facebook account was linked to my official Instagram account. Unfortunately, my Facebook account has been disabled due to some mistakes. As a result, I am unable to log in to my Instagram account, where I have stored important personal information. My identity is verified through my Facebook account, and I have followed all community guidelines. I have submitted my documents for appeal and kindly request a review of my account to help me retrieve my personal data. Your assistance in solving this matter would be greatly appreciated. Thank you.

I attempted to reset my Instagram account password but encountered issues. After the system logged me out, I received a code on my mobile, leading to another message about an email link that I never received. I verified that my email is functioning correctly. My Instagram account is linked to my Facebook account, which prompted me to provide an ID for security reasons. Unfortunately, when I submitted my personal ID, it was rejected. The challenge arises because the account name I use is a DBA name for my vacation home rentals, and I lack an ID reflecting that name. My email and phone number remain the same. This situation is problematic as this account is crucial for customer contact. All telephone numbers displayed on the account belong to me and can be easily verified. I am currently seeking assistance to resolve this issue. Instagram Account: @shalehat_dar_alsalam Facebook Account: shalehat dar alsalam Email: [redacted] Phone: [redacted]4 Name: M.K. Al-Ameri

Hello, I have been attempting for several months to regain access to my Facebook account under the email address [redacted] Unfortunately, I am encountering challenges as I cannot recall my password, and there is no attached phone number for recovery purposes. Despite numerous attempts to reset my password, I have not received the verification code in my email inbox. I have diligently checked my spam folder and conducted thorough searches within my email account to ensure I have not missed the code. I am willing to provide any necessary verification, including my passport, driver's license, home address, or even engage in a video call to confirm my identity. Restoring access to my account is crucial as it is my primary way of staying connected with certain members of my extended family. Any assistance from your end would be greatly appreciated. Best regards, Esteban Cartas

I'm Adam Pope from Wallington, UK. I believe Facebook needs to reflect on how they consistently view me as the problem instead of addressing the ongoing issues. If Facebook addressed my concerns initially, I wouldn't have to repeatedly create new accounts. It seems like Facebook sees me as the problem while others commit crimes, including hate crimes targeted at me, which should not be tolerated. I possess evidence, such as a disturbing voicemail with offensive language directed at me. Even the police warned the caller about potential harassment charges. Isn't this evidence clear enough for Facebook to understand where the real issues lie?

Hello Yunus, An email address was added to your Facebook account on Thursday, June 24, [redacted], at 01:49 (UTC+02). If you authorized this action, please follow the instructions sent to the new email address. However, if you did not do this, please ensure the security of your account immediately. Thank you, Facebook Security Team The individual who has accessed my account is claiming to be Seda Bora. I am urgently requesting the return of my account. Despite reaching out to Facebook multiple times, my account has not been secured. My email address is [redacted], which is associated with my Facebook account. Dear administrators, I am submitting my profile picture for verification purposes. Please contact me directly so I can provide additional photos from my profile to confirm my identity. I am willing to provide evidence, such as screenshots from games like Zynga-Sugar Crush. You can reach me at [redacted] Regards,

#WeWantJusticeForKutumbari It is disheartening to see a large corporation like Facebook not complying with the copyright and trademark laws of another country. The actions of Mark Zuckerberg and Facebook are impacting small businesses like Kutumbari. Is making more money at the expense of others truly Facebook Inc's objective? Please check these articles for more information: [redacted] [redacted] [redacted]