Direct Express Customer Service Issues

I contacted Direct Express customer service on Thursday, June 1, [redacted], around 2:00 PM to request an expedited replacement card, but I have not received it yet. I was informed that I would receive an email with a tracking number, but I have not received one. I have checked both my USPS and FedEx accounts, but I do not see any UPS or FedEx packages scheduled for delivery. I have attempted to reach customer service at 1-[redacted], but the automated message advises me to call back later due to high call volumes.

I recently ordered a new card on June 1st, and it was supposed to arrive within two days, but I haven't received it yet. Every time I call, they hang up on me due to peak hours, which is frustrating because I need to pay my bills. I'm a 72-year-old man feeling helpless. It's already June 5th, and I need my card urgently. I just want to know when it will arrive. Kindly assist or contact me at [redacted]. Thank you.

My replacement card was processed on May 26, [redacted], and scheduled for expedited shipping. However, on May 28, [redacted], I received notification of a delay in the delivery. Subsequently, on June 1, [redacted], I received another email indicating that the package had been delivered. Despite this, upon calling U.P.S. the same day, I reported that I had not received the package and proceeded to file a claim for a missing package. Finally, on June 5, [redacted], a UPS representative visited me with the necessary paperwork to confirm that the package had not been received.

A month ago, I was informed that my new card would be sent out before my current one expires on July 1st. Coincidentally, I just received a statement from the company. I urgently require my new card to prevent my bills from bouncing, allowing me to pay for essentials like car insurance and food. Please send the card to Alexis K. at [redacted] before the end of the week. As an individual dealing with stress-related disability, the delay is escalating my stress levels. Please expedite the shipment of my card.

I requested my Social Security direct deposit through Direct Express on May 8th. Supposedly, the card was mailed out by Direct Express for address verification. Today is June 11th, and I still have not received the Direct Express card. I am unable to reach Direct Express by phone as I do not have a card number or PIN. I can't even use my Social Security number for verification because they have no record of me. I have funds pending from Social Security, causing me to fall behind on my bills and incur late fees. Despite trying to get help, I am stuck in a frustrating cycle with no resolution in sight.

I ordered a new card on May 25, [redacted], but didn't receive it in time. When I tried to use the card on June 1, I was told the expiration date had changed. After requesting an expedited card on June 7, I was supposed to receive it on June 9 but never got an email confirmation. I found the first card hidden among flyers after already requesting a new one. Now, I'm unable to use my original card and Direct Express locked me out using my Social Security Number. Despite numerous calls, I couldn't speak to anyone. I just want to use the original replacement card to buy essentials like medication and food. Please assist as I'm in need and unable to access necessary funds.

About two months ago, my Direct Express card was involved in fraudulent activity, along with my Cash App card and one credit card that was maxed out. I noticed that one of the email addresses used for this month's transactions was the same as the one used two months ago. When I received my check on the 1st and checked my balance, almost $[redacted].00 was already missing. I acted right away, calling Direct Express customer service. They reassured me all transactions were pending and nothing had been withdrawn yet. I initiated disputes for all the transactions made on June 1st. However, upon receiving my new card and checking, all the transactions had gone through, depleting my funds. I am unsure if my earlier disputes were properly handled. As a person with disabilities living on a tight budget, I only receive $[redacted].00 per month. I urgently need my money refunded as bills are due, leaving me financially strained and on the brink of having my water services disconnected. Despite my efforts to contact customer service again, the high call volume redirects me to call at a later time. Please assist me promptly, Jamie Helmes 🥺.

I recently moved to Oklahoma City, and my Direct Express card became unusable. I contacted customer service to request a new card. However, I am concerned because I provided my new address, [redacted] Northwest 61st Street, Oklahoma City, Oklahoma [redacted], but suspect the new card may have been mistakenly sent to my old address at [redacted] 5th Street, Wilson, Oklahoma [redacted]. Although I have someone checking the mail at the old address, it has been over two weeks since I ordered the replacement card, and it hasn't arrived. The situation is urgent as I am at risk of eviction from my current residence in the city, and proximity to my doctor is vital for me.

I am a retiree who relies on a retirement and disability check. I need assistance with the replacement card process for my benefits. Despite requesting a new card in May, I did not receive it before my old one expired on May 30, [redacted]. Subsequently, I faced issues when trying to access funds due to discrepancies with the expiration date. After multiple attempts to expedite a new card with Direct Express, I was promised delivery by June 9, [redacted], but have yet to receive it. This delay has left me without necessary medication, food, and the ability to pay essential bills. I found the original replacement card hidden between advertisements, and now I am struggling to reactivate it. Unfortunately, Direct Express has locked me out of the system using my SSN, preventing me from resolving the issue over the phone. As a disabled individual since [redacted], I urgently need access to my funds for survival. Your help in resolving this matter promptly would be greatly appreciated. Thank you for your assistance.

I recently lost my card and have been waiting for a replacement to arrive. The Direct Express card with my funds has not been sent to me despite assurances. My name is Alexis Elliott, and it has been a couple of months since I requested a new card without any success. I have not received the money they promised to put on the card. If anyone needs to contact me, my phone number is [redacted]. I urgently require my card and funds.

I'm having trouble with my Direct Express card where I receive my Social Security disability benefits. Despite seeing my benefits deposited last night, my card is not working. I tried using it at an ATM and a store, but it was declined multiple times. I've called customer service repeatedly throughout the night and morning, only to be put on hold for hours. I even tried contacting a different number for cards starting with a different four-digit code, and someone picked up right away, but couldn't assist me with my specific card issue. The main customer service number only leads to a pilot message and long wait times. When I check my card account online, it claims I'm using the wrong card number and expiration date, which is not the case. I urgently need access to my funds and appreciate any help.

I fell for an ad for a portable blender priced at $5.99, but $74.12 was taken from my account instead. Direct Express told me they would investigate. I received a letter saying I authorized the $74.12 for a subscription to Unified Sewing Solutions. When I called, they were unhelpful, claiming it was my responsibility to cancel within 48 hours. Direct Express couldn't assist further. I reported the scam to AARP and the Federal Trade Commission. When I tried to reach a supervisor at Direct Express, I was left on hold for over an hour with no response. This treatment is disappointing after years of loyalty. I'll explore alternative ways to manage my Social Security payments due to this unacceptable experience.

Upon reviewing my balance, I noticed it was lower than expected. Upon checking my online account, I discovered four separate cash app transactions totaling $[redacted], as well as an unauthorized payment to Microsoft for an Xbox, an item I do not own. I promptly reported these incidents but have been unable to reach a live agent to dispute the charges, which is frustrating as it has been four days already. For verification purposes, my last four digits of social security are [redacted], and my date of birth is 05/27/[redacted]. As these unauthorized charges have significantly impacted my limited income, I am eager to resolve this matter promptly. Thank you, Rick W.

My son has been patiently waiting for his new Direct Express card for July, which was supposed to arrive since June 5th. He has made multiple calls to Direct Express and faced frustrating encounters. Initially, they claimed his social security number was non-existent, then contradicted themselves by stating he didn't have a social security number. He has even reached out to social security thrice to resolve this issue. Despite his efforts, he has been unable to reach anyone at Direct Express on July 3rd to address this matter.

I called earlier to dispute an $86 charge made today. I spoke to a representative who was supposed to transfer me to the fraud department, but after being on hold for over 36 minutes, the call got disconnected. I need to finish the report and get my money back. I did not authorize anyone to withdraw money from my account. Thank you, Sheila M. [redacted]. [redacted]

I applied for a Direct Express card on June 6 for myself, Florence E. Sweet, and also for my great nieces' survivor benefits on the same card. I received a letter from Social Security stating I would be receiving my money on the 3rd, but there was no information about Florence Rose's survivor benefits. Social Security mentioned our money was put on two different cards, so I needed to contact Direct Express. Despite attempting to call all day, the numbers require a credit card to proceed, which I do not have. I am unable to get through and the system keeps saying to call back outside of peak hours. I plan to file a complaint, but in the meantime, I really need help to locate the money.

I recently had my wallet and Direct Express card stolen. I have been waiting since the 28th of last month to receive my new card. However, I found one of the very first cards that was reissued to me because I panicked when I couldn't find it. Is it possible for me to transfer money from my Direct Express account to my mom's bank account so I can start paying my bills to avoid late fees? The old card I found is still valid until [redacted] and is from Ameris Bank, which is the sister bank of Direct Express. Can I activate this old card and use it temporarily until my new card arrives? Alternatively, can you reactivate the card I currently have in my possession?

I have been attempting to reach customer service all day, but I keep receiving a message to call back later. As per their usual hours, there should be someone available Monday through Friday from 8am to 5pm. Unfortunately, my card seems to have been locked or frozen. A recent $[redacted] payment was declined, as well as transactions for gas and sending money to a friend. I would greatly appreciate it if you could unlock or unfreeze my card so I am able to utilize it. - Dale Robert McGowan Card ending in [redacted]

My debit card was unexpectedly canceled due to unauthorized activity. I discovered this when my card was declined, prompting me to contact Direct Express for clarification. Following a conversation with Direct Express, they requested a copy of my state ID for verification purposes. I have the required documentation but need guidance on how to submit it to them securely. Seeking immediate assistance to resolve this issue and activate my replacement card. My case number with Direct Express is [redacted]35. Your prompt attention to this matter would be greatly appreciated. Thank you. -Rocky Lane Moreland Jr.

I tried to use my debit card and it was declined. I contacted Direct Express and discovered that someone had cancelled my card, reordered a new one, and planned to use it in Missouri. I managed to stop the card and get it sent to my address. I have received the replacement card, but when I tried to activate it, they claimed they didn't have enough information about my account, most likely due to it being compromised. Now they are requesting that I submit a state ID, which I have, but I am unsure of how to submit it. Please assist me with this matter. Thank you. - R. L. Moreland Jr.