Direct Express Customer Service Issues

My card was reissued this month again! I am sick and tired of people taking advantage of me. Every time I go to the hospital, Mary wants to play caregiver. I have my card that I received two months ago! I am with family spending the holidays. What is this new card! The 24th was Christmas Eve! I do not need a replacement; I need my original card ending in [redacted] to be active! My pin has always been the same, [redacted]! Sincerely, JG Martinez.

I am facing unauthorized debits from my account. I have had to call four times, enduring a minimum of two hours on hold each time. Three companies have wrongfully debited over $[redacted] since May without my consent. Despite canceling my cards and getting new ones, these companies somehow have my correct account number and continue taking my money. It is evident that the company is understaffed and outdated in terms of addressing banking issues. As someone on disability, living on a fixed budget without family support is a challenge, especially with these unauthorized debits. The dispute resolution process taking 2 to 6 weeks is unacceptable given the advancements in today's banking technology, in my opinion.

About a month ago, I was informed by SSI and SSDI that they were setting up my direct deposit card, with an estimated arrival in three weeks. Once the three weeks passed, I called Direct Express at [redacted]. They couldn't find any record under my name or SSN, suggesting it could be under a different branch with the [redacted] number. Despite trying the automated system and not being able to speak with a live agent, I contacted the US Treasury the next day. They couldn't locate any information initially but assured me it would be processed within 2-4 weeks. Surprisingly, the card arrived seven days later, and after activation, I verified with the national SS number. They mentioned an order was placed, but I needed to link the card with Direct Express. Upon several unsuccessful attempts to reach a human representative at DE, experiencing only automated options and high call volumes, I find the lack of customer support concerning, especially before receiving my payments. I am contemplating canceling the current setup and opting for a direct deposit into a checking account due to these unprofessional encounters.

I noticed a charge of $15 labeled as "fees" on my recent statement. The only fee I was aware of is the $1.50 charge for withdrawing money. I'm uncertain if this $1.50 is applied whenever I use the card. After not receiving a response via email, I called them. It's worth noting they have separate phone numbers depending on the type of card. I waited on hold for around 10 minutes and the associate had some difficulty finding my issue on the statement. Eventually, she clarified that the charges were not a mistake but additional fees not clearly listed. I appreciated the explanation provided in the end.

My brother had his card stolen. Please contact him at Mighty number. I am his sister, and his name is Richard. He has been waiting for his card for a while now and hasn't received it. He even paid $17 for an Express delivery but hasn't gotten it. You can reach him at [redacted]. His date of birth is August 1, [redacted]. We are expecting a phone call to resolve this issue. He has been without his money since December, and this situation is unacceptable. We have tried calling the [redacted] and [redacted] numbers, but no one answers. He has contacted Social Security. He is from Brockton, Massachusetts, and is currently in San Antonio with no money, feeling very upset. I will be emailing you his email. Thank you.

My Direct Express card is currently suspended, and I have been advised not to order a new one. Unfortunately, despite multiple attempts, I have been unable to reach Direct Express customer service. Every time I enter my card and social security number, it prompts me to hold, only to later disconnect the call due to high call volumes. I am in urgent need of my funds, as today is the third and I have no access to my money. Social Security Office was unable to assist me in reaching Direct Express as well. Even after successfully proving my identity through the required documentation, I am still unable to speak to a representative. I am at a loss and don't know what steps to take next. Any assistance would be greatly appreciated.

I recently got a new debit card ending in [redacted]. While cooking, the card accidentally ended up in the oven with crescent rolls on a baking sheet. As a result, I don't have the card number handy to complete my rent payment. Despite the card being activated, I can't contact customer service because the PIN I set up corresponds to the now-missing card details. I urgently need the funds moved to my account and a replacement card expedited. I am stressed about missing my rent payment deadline which would incur a $50 late fee. I am on a tight budget due to disability and cannot afford the extra charge. My priority is getting the replacement card with the number to make the online payment. Thank you, Ashley L. [redacted]

Dear Sir, I hope this message finds you well. I am writing in response to your letter dated January 2, [redacted], concerning the status of our engagement with Expensify. As the secretary of our company, we are facing a shortage of capital needed for business development and growth. Given the current limitations on resources, it is essential for us to explore strategic opportunities and engage with Expensify to boost our business operations. I am reaching out to discuss the possibility of securing additional funding to address our financial challenges, particularly as our Expensify account balance is nearing $20 million. I kindly request that Expensify consider transferring the required funds to our Equity Visa Card ending in xxxxxxxx3912 for ease of access and utilization. I trust that Expensify will expedite the transfer of funds to facilitate our business objectives and help us acquire income-generating assets. I eagerly anticipate a positive response and collaborative efforts moving forward. Thank you for your attention to this matter. Best regards, William Macharia

On January 6th, I discovered unauthorized charges of $[redacted].00 on my card and reached out to customer service. They confirmed the fraudulent activity and blocked the card after unsuccessful attempts at other locations. A replacement card was being requested in my name to an address in PA. A new card was promptly issued to me, but when I was being transferred to the disputes department, the call got disconnected. Since then, I have been struggling to contact USDirectExpress to resolve the issue and recover the stolen funds. Being on a fixed income due to disability, I urgently need access to my benefits for medication and living expenses. I am seeking a direct phone number to the disputes department or an email or SMS contact for assistance. The current phone system at USDirectExpress is inadequate, and I hope for a solution soon. nicholas R. Email: [redacted] Phone: [redacted]

My card has been suspended three times since 12/24. I had to visit the Social Security office to verify my identity as Israel Hunt. Despite this, my card has been declined three times recently, even though I had enough funds. I waited for nearly an hour this morning to speak with a Direct Express representative before the call abruptly ended. I would appreciate clarification on why I have been facing numerous issues with my card this month, especially since the last deposit on 12/24/19.

I have been unable to use my card for 5 days. I have called customer service and been on hold for hours only to be disconnected after holding for 1 hour and 30 minutes. My card is not damaged, but it seems the system is not functioning properly. Additionally, I have been unable to access my account online for the past 2 hours. I am concerned that there may be fraudulent activity occurring within the company. I urgently require assistance to resolve these issues.

Hello, my name is Mindie Farr. I need to get a new card as mine was stolen, and funds were taken from it while I was at [redacted] M St in Fresno, CA. I tried contacting the [redacted] number but couldn't get through. On December 27, [redacted], I had to leave everything behind, including my ID, express card, and wallet, at [redacted] M St, which is a safe place for domestic violence victims. Upon returning to Bakersfield, I couldn't find help as everyone was rude and disrespectful. My money was taken off my card, and I need assistance as I didn't have my card with me. My mailing address is [redacted] Water St, Bakersfield, CA [redacted], Apt 2. Please investigate as I have proof I wasn't in Bakersfield during January as I left on December 27, [redacted], and returned on January 9, [redacted].

Good evening, I am writing to dispute a charge made on November 28th to Tlkis Trend/Nano Ear for $[redacted]. We strongly believe this is a fraudulent purchase. Nano Ear confirmed that no such order was placed with them and that others have also fallen victim to this scam. Despite having an order confirmation, we have yet to receive our order. They claim to be resolving the issue every time I contact them. Can this charge be refunded to our card? Your help in resolving this matter is greatly appreciated. Thank you. Last 4 digits of the card #[redacted] Cardholder: Jimmy D Fugate Phone: [redacted]

I need Direct Express to provide me with access to activate my card. As the account owner, I have contacted Direct Express around 15 times in an attempt to complete this task. I have searched online extensively and tried various methods to get through to a representative who will assist me until the end, rather than abruptly ending the call before providing all the necessary details for the activation process. I am urging US Direct Express to enable me to activate my account promptly as I need to pay my rent.

I spoke with customer service on Sunday, January 5, [redacted], regarding unauthorized charges on my card made five times. I was instructed to call back today to address this issue or nothing would be done. I have been trying to reach them all day without success. This situation has left me with no money, and I urgently need assistance to resolve it. My name is Micheal Jordan and my phone number is [redacted].

Good evening, I am writing to dispute a charge made on November 28th to Tlkis Trend / Nano Ear for $[redacted]. We suspect this is a fraudulent purchase. I contacted Nano Ear, and they confirmed the order was not placed with them, indicating others have faced similar issues. I possess all relevant correspondence and a confirmation of the order. Despite promises by the company that the order is being processed, it has not arrived. I am seeking a refund to my credit card for this amount. Thank you for your time and assistance. Last 4 of the card #[redacted] Card holder: J.D. Fugate Phone #: [redacted]

I need assistance with obtaining a written statement proving that my account balance is zero to qualify for medical Medicaid for the entirety of [redacted] from the State of Colorado. I closed my account in [redacted] and no longer have the card number. Despite numerous attempts to contact Direct Express by phone to request this document, I have been unsuccessful. When I provide my Social Security number, they confirm that my balance is zero, but I require written proof for my application. Resetting my password did not yield the desired result, and I am unable to recall my old password. How can I promptly receive a formal zero balance statement from Direct Express?

My name is Tabitha Artiaga, and I recently noticed unauthorized transactions on my card totaling $50 since August. After speaking with customer service, I learned that a company called NIC had been deducting the money without my knowledge prior to renting a place. I have no association with this company. I am prepared to dispute these charges, but I urgently need the funds to be refunded to my card. To prevent this from happening again, I have also requested a new card. Given the recent passing of my grandmother and the ongoing arrangements, I kindly ask for the refund to be expedited. This month has been incredibly challenging for me.

Yesterday, I called and spent up to three hours on the phone with a customer service representative to dispute a charge on my card that left me $96 in the negative. Unfortunately, we got disconnected. When I called back, Alex was extremely disrespectful and unhelpful. He refused to help me dispute the charge, and now I am still $96 in the negative. I have been a customer for 10 years, but I am incredibly unhappy with this experience. I am considering switching services. Please contact me via email to resolve this issue.

On January 2nd, there was an unauthorized charge of $34.94 on my card. I contacted the party responsible, they refunded the money, but I have yet to see it back on my card. Despite receiving a transaction ID number (5[redacted]12) to track the refund, I have been unable to reach anyone via phone for an update. I would appreciate help in resolving this matter promptly. My name is D. Neyhard, and my contact information is as follows: [redacted] State Route [redacted], Kingsville, Ohio, [redacted], phone number [redacted].