Direct Express Customer Service Issues

I recently got remarried and need a replacement card with my new name on it. I also need to dispute an unauthorized transaction that occurred on November 1st. My December benefits are on my card but it's frozen under my previous married name, Angela Quattlebaum. I haven't had access to my benefits, which I rely on for disability, for two months. I spoke to a representative who asked me to email documents, but I discovered Direct Express has no email. I'm unsure how to proceed to get a new card and access my money. Not having access to my benefits for two months has made it difficult to cover expenses and enjoy the holiday season. I hope to resolve this soon and access the benefits that are crucial for my well-being, especially during Christmas time.

I have been attempting to reach a representative by phone for over two weeks regarding the whereabouts of my new Direct Express card. My payments are due to be deposited soon, and I am concerned that the new card has not arrived yet. I am requesting that the upcoming payment be posted to the current card I possess, as advised by the Social Security Department. This request is necessary due to ongoing issues with identity theft and mail theft that I have been experiencing.

I am being charged $12.72 monthly by Goggle-YouTube without ordering any services. How can I stop these charges on my Direct Express account and request a refund? This issue occurred a year ago, and I had to get a new card then. I was advised to pay my bills promptly and remove remaining funds to prevent unauthorized charges. I want to stop the $12.72 transaction and seek a refund for it. I realize reimbursement for previous months may not be feasible. Thank you.

Hello, I am Christian Grey, and I am having trouble accessing my Direct Express account. I seem to be locked out and the app is requesting a PIN number that I can't recall. I believe it was something like "sixth sense of hate" or similar to [redacted]. I'm consistently in a bad mood due to this issue and urgently need it resolved. I have the app on my phone and have been attempting to fix this problem for some time now. You can reach me via email at [redacted]

I ordered a new card on November 20th, but it never arrived. I then placed an order for a card to be delivered within two days via UPS on December 11th. However, as of December 23rd, I have yet to receive it. My name is David Cooper, residing at [redacted] East Aztec Trail, Mayer, AZ, [redacted]. I urgently need the tracking number for the UPS delivery of this card, as I need it to pay rent and bills. I would appreciate a swift response to my email with the UPS tracking number. My email is [redacted]

I'm having trouble accessing my account as my card was locked due to unusual transactions. Despite providing my information and speaking with three different representatives, I still haven't regained access. I have multiple accounts with NetSpend and would appreciate being able to transfer my balance to another card for access, especially during the holiday season.

I am David L. Cooper residing at [redacted] E Aztec Trail, Mayer, AZ, [redacted]. I have requested a new card twice over the phone - once through USPS and another through UPS. Unfortunately, none of them have been received. I am struggling to reach you by phone now. I urgently require the new card. Kindly send another card via UPS to the provided address and provide the tracking number when doing so. My email is [redacted]. Thank you.

I am having trouble accessing the system to address the money I owe. I have not been able to reach anyone for assistance despite traveling to two locations in Connecticut from Massachusetts. It is difficult for me to continue making these trips without a resolution.

I am having trouble with the automated system asking for the last 4 digits of my card and my pin. Despite my active card and correct pin, it says the pin is wrong. Then unexpectedly, it prompts for the full card number and pin, neither of which it recognizes along with my Social Security number. This is a card I have used for years. I have confirmed my details with the Social Security office. I am unable to reach a real person for assistance and the usual tricks like pressing 3 are not working. None of my inputs for the card, Social Security number, or pin are being accepted. I need help as I suspect there may be an issue with the computer system.

On December 4, [redacted], $[redacted].50 was mistakenly withdrawn from my account by Liberty Mutual. The day prior, on December 3, [redacted], I had already paid Liberty Mutual $[redacted] for my car insurance. I informed them that I no longer wanted automatic withdrawals, and they agreed. However, on the following day, I noticed the double withdrawal. After speaking with Direct Express, they assured me the money would be refunded within 1 to 10 days. I completed the necessary paperwork as instructed. Despite contacting 6 different representatives, I have encountered rude and conflicting responses. As a Social Security recipient relying on that income for medications and groceries, I urgently need this matter resolved with the bank.

I reached out to Direct Express on December 4, [redacted], regarding a payment of $[redacted].50 withdrawn by them on behalf of Liberty Mutual Insurance, despite me paying Liberty Mutual $[redacted] on December 3. Direct Express informed me to fill out paperwork for a dispute, promising a provisional credit of $[redacted].50 within 9 days. Despite multiple follow-ups, I received inconsistent information. After speaking to three representatives on December 27, the last one assured me that my dispute was expedited and should hear from the provisional credit department within 24 hours. I urgently need the credit for prescriptions and food. I have provided the necessary paperwork to Direct Express and informed Liberty Mutual, who acknowledged the unauthorized payment. They agreed to credit my account once the dispute is resolved. I've never encountered this issue before, as the regular payment schedules have been consistent. My dispute number is [redacted]8.

I deposited my check onto a card ending in [redacted], but I can't access the funds. The $[redacted].00 went on the wrong card for my child, and I only got $[redacted].00 off it. The rest of the money is now stuck on his card, causing me financial difficulty. I mistakenly thought it went back into my checking account. I wrote checks assuming the money was there and now I'm facing a shortage of $[redacted].00. It costs $25.00 just to pick up a paycheck, and I still have no access to my funds. I need to cancel the card and get a new one to prevent any further issues. I've been unable to reach customer service and I'm worried about the consequences. I'm at risk of having checks bounce and my utilities being shut off. I provided the last 4 digits of my SSN in case it helps. I'm frustrated with the lack of support I've received and the delay in resolving this matter.

For more than three months, I've tried to switch my Social Security check to Direct Express without success. After not receiving the Direct Express Card, I opted for them to mail the check. For the last two months, I've been receiving it by mail. I recently moved four hours away, unable to reach Direct Express promptly for a card. Consequently, I have to drive four hours to my brother's address to collect my check. A simple conversation with a customer service agent on the first of this month could have allowed me to get my check where I currently reside. I require my check by the third to pay my rent as changing my address now won't be in time.

My card has broken in half, and I urgently need a replacement. I have been attempting to contact customer service for over three months without success. Additionally, I need to update my address and possibly my phone number associated with the card. Will the new card have the same number as the old one? The expiration date of the current card is 06/22. My phone number is [redacted]. Thank you, Kelley T.

I recently received a new card due to fraudulent activity a month ago. I engaged with customer service to review each fraudulent transaction. The representative was supposed to transfer me to the fraud department, but due to technical issues (day before Thanksgiving), asked me to try later. I need to be transferred to the Fraud Dept. where they would have notes on all charges from our previous discussion. Since then, including today (12/30/19), I have been unable to reach them due to high call volumes. I now have a new card with a different number and cannot access online services. I wish I could submit a downloadable .pdf letter to the Fraud Dept. directly.

I am currently experiencing difficulties withdrawing money from my Direct Express account. Whenever I try to access an ATM, I receive an error message stating, "We can't complete this transaction at this time.” This is happening at all ATMs I use. I rely on withdrawing all my cash on the day it's deposited as I have essential bills, such as rent, due at the beginning of each month. I have been following the same withdrawal routine for 10 years, and recently I have been facing restrictions such as a $[redacted] limit on my account. I urgently need to have the ability to access my funds without any limitations, locks, or complications as I did until three months ago. The current restrictions are causing me financial strain, and I am at risk of eviction from my home. Your swift attention to resolving this issue is greatly appreciated. Thank you, G.S.

I have not received my card in the mail, and I am unable to access my benefits. Upon moving into an assisted living facility, I need the card to make a rent payment. My name is C. A., and the card number is 5[redacted] 1[redacted]. I have attempted to contact customer service multiple times without success. It is crucial that I receive my card promptly. Please mail it to [redacted] A Street, Lincoln, NE [redacted], choosing express mail for expedited delivery. If the card has already been sent and I am simply awaiting its arrival, please clarify. Thank you.

My Direct Express card was stolen, and someone has reordered a replacement card without my permission. Now I need to request another card to be sent to my physical address. When I try calling Direct Express at 1-[redacted], the automated system asks for my card number linked to the stolen card. The system rejects the card number because it has been canceled and reordered without my authorization. How can I cancel the replacement card that was unauthorized and request a new replacement so I can receive my SSI benefits to pay my rent next month?

I am having an issue with my payment this month. It should be $[redacted], not $[redacted]. I have tried to reach out to clarify why some funds seem to be missing from my card, but have not received an explanation yet. I rely on having all my money available and cannot afford any delays. If anyone is available to discuss this matter, please contact me at [redacted]. I am considering opening a new bank account and using it for my transactions going forward if this issue is not resolved promptly.

I contacted the customer service line, but the representative had difficulty hearing me and ended up locking my account. Now, whenever I try to access my account information, the message states that there is too much call volume. It seems like the representative intentionally mishandled the situation and asked me to call back, knowing that my card was already locked. This has led to a frustrating experience with poor customer service. The representative I spoke to was named Cassidy.