DISH Customer Service Issues

I mainly watch channel 2 (Nampa ID) at night, but it's the only channel on all my TVs that has an unstable interference line scrolling up the screens. I've attempted the recommended troubleshooting steps of unplugging/replugging/restarting the Hopper, Joey, and TV multiple times without any improvement. After speaking with Dish representatives who attributed the issue to the network (CBS), which doesn't seem likely since not everyone is experiencing this problem, I was promised further investigation and a callback that has not happened after several weeks. Turning to this chat for assistance, I realize it's not a live chat but an email exchange. Hopefully, I'm mistaken, and this will be resolved. Just wondering, is Dish able to help?

The only TV channel I watch at night is * (Nampa ID), but it's the only channel on all my TVs with an unstable interference line scrolling up the screens. I've attempted the suggested troubleshooting steps of unplugging, replugging, and restarting the Hopper, Joey, and TV, but it hasn't fixed the issue. After contacting Dish customer service, the problem was incorrectly blamed on the providing network (CBS). Despite being promised a follow-up call, it hasn't happened after waiting for weeks. I decided to try the chat feature but only found an email exchange option. Hoping for a resolution to remove the scrolling interference line on my Dish channel 2.

I tried to explain my issue with a representative about my recorded shows having their endings cut off prematurely. The representative suggested that I manually edit recordings to adjust the end time, which seems unreasonable for every recording. Recently, a one-hour show scheduled from 11:00 am to 12:00 pm was cut off despite continuing past 12:00 pm. I rely on the WWV signal from the atomic clock in Colorado for accurate time. This discrepancy is not acceptable from Dish. I believe this issue should be escalated to the tech support team. Why bother setting recordings if the endings are consistently missed?

I am experiencing issues with my regional Fox Sports affiliate in Michigan. Currently, I am unable to view the Red Wings, Pistons, Tigers, and other local teams in Roseville, MI. If this problem cannot be resolved, I will seek another provider that offers Fox Sports Detroit regional coverage. I am concerned about potential penalties for switching providers due to being unaware of this issue initially. Thank you, Basil.

In August [redacted], as my 2-year contract with Dish was ending, I contacted them about terminating or transferring my service to WY from OK using the Dish Mover program. I was quoted $70.99 per month for the Hopper 3 and 1 Joey. Upon moving and prior to installation, I verified the monthly cost was again $70.99, so I proceeded with the installation. To my surprise, my first bill was over $[redacted].00. After calling and speaking with Sandra from customer service, the bill was adjusted to $82.88. The following month it increased again, and after contacting Joseph, the bill was once more adjusted. I returned the unused Joey for a credit, which lowered the bill to $66.36. However, this month I was billed $93.03, with Dish Silver Protect still active despite my cancellation attempt in mid-November. I am keeping detailed records of these billing discrepancies and will pursue legal action if necessary to rectify the billing errors or terminate my service with Dish.

Recently, my card was compromised, and I had to replace it. Upon calling customer service, I informed the representative of my new card details. While doing so, I inquired about the 55+ special offer for new customers on the website. Currently, my monthly payment is $[redacted]. The representative struggled to locate the offer, eventually leading to an abrupt disconnection during our conversation. As a result, I am left seeking assistance to reduce my monthly expenses promptly.

I recently contacted customer service to return a Polk surround sound system I purchased on 12/19/20. After being on hold for over 30 minutes, I spoke with a representative who arranged for the return authorization. However, I was then instructed to speak with Technical Support for guidance on using my TV while waiting for the replacement speaker system. Unfortunately, I have been on hold with Technical Support for over an hour, despite being told the wait would be a couple of minutes. I'm frustrated by the complexity of this process, especially since I paid over $[redacted] for this service. Although I will receive a credit for the return, I am disappointed that I cannot receive the Klipsch system I previously had installed on 8/30/20, and will now have to purchase it separately from a Klipsch dealer. This situation is very disheartening, especially after being a loyal Dish customer for over 20 years and having recently spent a significant amount of money due to my move.

Can you please provide me with information regarding my remaining balance? I am a long-time customer looking to close my account and utilize the credit I have accumulated over the years. The issue is not a lack of funds but rather the outdated equipment you keep charging me for. While others I know have upgraded to the Hopper with more capabilities, I am unable to switch due to the cost for 9 TVs. As a result, I have opted to switch to Netflix and Hulu. Thank you.

I recently discovered that my service has been disconnected due to an outstanding bill of over $[redacted]. According to your records, I have not made a payment since September, but I never received any bills from you. I am a senior citizen on a limited income and was unaware of this situation. Despite multiple attempts to address issues with my service, including a malfunctioning remote control, I never received proper assistance or billing notifications. I believe it is unfair to cut off my service without proper communication. I am unable to afford this unexpected bill. If necessary, I am ready for you to retrieve your equipment.

Regarding your message, my account number ends in [redacted]. Last year, in March and April, my household faced an extended period dealing with issues from DISH. Despite our efforts to resolve them, the problems persisted. Subsequently, we decided to cancel our contract, effectively ending our service on April 15, [redacted]. Since then, the satellite dish has remained in my backyard instead of being installed on the roof as intended. I am unable to relocate it myself, and I'm eagerly awaiting DISH to retrieve it. I would have reached out by phone if a contact number for customer support had been provided. I am currently seeking assistance through Gethuman.com to address this issue promptly. My request is simple: please arrange to pick up your dish from my premises. Best, Elizabeth Temple

I would like to share my feedback regarding Dish. I have been a customer for nearly 20 years. Contacting customer service has been a nightmare due to long wait times on the phone and issues with the website chat function. Despite my loyalty, I had to discontinue service due to cost issues, even after negotiating a $30 monthly discount. I believe with the rise in streaming competition, customer service should be improved. Contracts are lengthy and do not maintain the original price. I have been trying to cancel the auto-pay feature since I paid my bill in full, but I cannot find the option on the website. Kindly cancel it for me, and if necessary, contact me at [redacted].

I'm currently staying at Motel 6 in Portland, Maine. Upon my arrival on 04/09/19, the TV in my room had captions when available. However, since that day, captions have not been showing up even when CC is a promoted option. Despite setting the TV menu to CC and trying 11 different remotes, including universal and the same brand as the TV, there seems to be no CC service for the [redacted] rooms at Motel 6. Deaf and hard of hearing individuals staying here resort to using their mobile devices due to ADA Requirement Violations. The manager mentioned there's no main switch, and the bill has been paid. The volume button only increases background sounds, not voices. I'm left wondering, why are there no captions available at Motel 6 in Portland, Maine for the Deaf and hard of hearing guests? Thank you, Tomt.

I have been using Dish with the Wally receiver for a few months now and I am very pleased with the programming. However, I encounter a frustrating issue every morning. When I turn on the TV and then the receiver, the guide only shows the next couple of programs and prompts me to load the full guide separately. This requires an extra step and it overrides the guide I downloaded the day before, which already had two days of programming. It would be so much more convenient if the full guide could be downloaded during the night like it clearly does for a new version each day. Why not make it standard to have the full guide available? Additionally, there is a glitch where the screensaver sometimes prevents the guide from loading properly after selecting to download 2 days' worth. I hope the programming can be adjusted to resolve these issues.

I have two 722k receivers, both fairly new. Recently, at around the same time, they started selecting random channels like [redacted] and recording "Top Weather News, US Regional," setting it for all programs. It's frustrating and confusing. The other receiver does the same with different channels at different times, even protecting them. I've talked to Dish technicians on the phone, but they seem clueless about this issue. It has been happening for three days in a row. Can someone please offer some assistance with this problem?

I recently switched to Dish Network due to a billing dispute with DirecTV. During the installation process, one of the remotes did not work, but after some troubleshooting with customer service, we managed to resolve it. However, when I inquired about a second remote, I was told it would be mailed to me, leading to further complications. Ultimately, I decided to return to DirecTV for a better deal, prompting Dish Network to charge me a cancellation fee despite my dissatisfaction with their service. Despite my efforts to negotiate, they insisted on billing me. The customer service experience left much to be desired, and I felt the equipment was subpar. I hope to find some guidance on resolving this issue. My email is [redacted] and you can reach me at [redacted]. Thank you, Dan.

I would like to inquire about setting up internet service in my home. We have previously discussed it and it should be included in my account. I am looking to find out the installation date and the associated costs that will be added to my dish account. If necessary, I am open to switching to Dish internet from my current provider, All Points Broadband or Blue Zoom. I would appreciate a call to discuss these options further. Additionally, I have not received an email to verify my account details, including my username and password. Any assistance with this would be greatly appreciated. Thank you, Herman M.

My father had been a Dish customer for 12 years until he passed away in Sep [redacted]. I recently discovered that Dish had continued to bill his checking account monthly after his passing. Upon gaining access to his financial accounts in March [redacted], I contacted Dish to cancel the service and request a refund for the charges made posthumously. Despite explaining the situation and providing the necessary documentation, Dish informed me that they do not issue refunds. This came as a surprise to me since I was unaware of the ongoing charges and the service itself. I believe Dish should reimburse the total amount of $[redacted].20, as I would have taken action earlier had I known about the situation.

I did not receive my statement for Jan/Feb, resulting in an unintentional missed payment. I was only notified about this when our service was cut off, which could have been avoided with a simple phone call. Having been a loyal Dish customer for over 13 years with no previous late payments and excellent credit, I am disappointed with Dish once again. The repetitive programs and lack of variety are becoming tiresome. As the winter season is coming to an end, I am considering canceling Dish and switching to Direct TV. Dish, I urge you to remove the $10.00 late fee from my latest statement; otherwise, you will lose a customer. Please note that I do not wish to enroll in auto-pay.

This has been a challenging experience for my wife Mary80, who has heart problems, and for me, 82, dealing with PTSD. Navigating your system has been overwhelming for us in just the three days we've had it. It's causing strain between us at this stage in our lives. We would like to cancel and request return boxes for the equipment. Please arrange a pickup for us. We've only used it for a few hours, turning it off when not actively watching. This has been a distressing ordeal, exacerbating our physical and mental health issues. We do not wish to incur any charges for the short time we've had the service. Thank you, Joe and Mary R., [redacted] W Mora Drive, Green Valley, AZ [redacted]. Please contact us via email.

I purchased the Tailgater Pro and two Wallys in March of last year. However, I have been unable to get the second Wally to work properly for more than a day. Despite spending numerous hours speaking with Dish technical support, the issue remains unresolved. Research on the internet indicates that this is a common issue with no viable solution other than replacing the second Wally with an older [redacted] receiver. When I contacted Dish regarding this, I was informed that replacements are only offered within 30 days of purchase. I feel frustrated after investing time and effort into troubleshooting the problem per the technicians' advice without success. As a loyal customer who switched from Direct TV for Dish's RV-friendly policy, I am disappointed to encounter this issue with my system. I kindly request an exchange of one of my Wallys for a [redacted] receiver to address this ongoing problem. Thank you.