DISH Customer Service Issues

I have been a DISH customer for several years, but I am increasingly unhappy with the service. Channels are being removed due to pricing disputes, and my bill keeps going up annually. I am required to rent equipment like the DVR, which I don't even use. At the beginning of [redacted], I plan to cancel my contract and pay the termination fee. I am frustrated with experiencing blackouts on certain channels, particularly local ones, due to pricing negotiations. I am considering switching to streaming services so I can have more control over the content I watch.

I am Mark, writing on behalf of my brother, Michael Arnett. Michael has been unwell and away from home for the past month, leaving his bills, including this one, unpaid. We are in the process of managing his finances, and he is eager to have his Dish TV service restored. We are seeking an extended payment plan as he can currently only afford $[redacted], with another $[redacted] available on 12-9-20 from his social security funds. Michael has granted us access to his accounts to negotiate on his behalf. We would appreciate it if late charges could be waived, given the circumstances. Please contact him via email at [redacted]. Thank you for your understanding.

My Hopper freezes when I try to access Netflix. I was informed that it's a known software issue, but my neighbor's setup works fine. I requested a supervisor and was met with a young man who was unhelpful and suggested paying extra for an upgraded Hopper. After a service visit failed to resolve the problem, I had to sign a lengthy legal document. I expect better service where issues are taken seriously and solutions are simple. When I started with Dish, it was the best option available. I'm tired of constantly rebooting my Hopper. I want a reliable one, not additional channels I don't need. My contract is ending soon, and I can't afford a fee hike for unwanted channels. How can I switch to your other company?

I appreciate the efforts to resist Next Star and control our expenses. Next Star and CBS represent networks with strong socialist undertones, and it benefits us to not have them on Dish. Keep up the good work, ensuring our costs remain low and preventing large corporations from inflating them further. ABC, NBC, CBS, and CNN are all networks that lean socialist and appear to push propaganda. The path they are leading the country down is not what I, as a member of the military, defend and support. Thank you.

The first time I called, it said there was an account ending in (....) with 4 letters that weren't mine. I know a man named S. with the same number, and I always get calls for him. I paid $79.24 from my ReliaCard (unemployment card) and then another $[redacted].18 from my Wells Fargo card, totaling $[redacted].42. My TV is still not working. Please assist. I have the reference numbers.

We have been Dish customers for almost 19 years. Unfortunately, we recently lost Fox, CBS, and WGN channels due to the dispute with Nexstar. This is not the first time we have experienced this issue with Dish, and we are becoming increasingly frustrated. Losing local channels we pay for, as well as facing interruptions in service during bad weather, has become a recurring problem every two years. We understand the desire to keep prices down, but we are reaching a breaking point. We are considering switching to our internet provider, Endeavor, for TV services, even though it may be more expensive. We are hopeful that Dish can resolve the matter with Nexstar promptly. Additionally, we are inquiring about potential reimbursement for the inability to access these three channels while still being charged for them.

I contacted you before about my higher bill. However, I can't receive text messages on my landline. Please call me at [redacted] or email me at [redacted] Thank you, Earl and Donna Eck.

I am frustrated that another channel has been removed by Dish. I have been a Dish customer for 17 years but I am ready to switch to cable. I pay almost $[redacted] per month and I am switching because I want access to Netflix and HBO, as well as more channels. I am disappointed with Dish's service and this is the final straw for me.

I contacted today to inquire about the loss of two local stations. I was informed that I am currently under contract for 15 months. The agent mentioned transferring me to discuss the contract, and I waited on hold for 42 minutes. When I attempted to email DISH, I discovered that due to poor internet service in my rural area, sending an email may be challenging. The agent revealed that my contract was extended without my knowledge when I requested a line in a bedroom. Despite notifying DISH that the setup didn't look aesthetically pleasing with a line running around the door, there was no follow-up. I am doubtful that anything will be resolved regarding the 15-month contract or the unappealing setup. This level of customer service is unacceptable in any business climate.

My wife and I recently switched to Dish, and honestly, it has been a terrible experience. We've been facing multiple issues continuously. Today, on a Sunday, I am unable to watch my Green Bay Packer game, and I blame the service provider. If I were still with Direct TV, this problem wouldn't exist. I'm not interested in paying extra to upgrade my service or subscribe to the NFL channel just to watch a local football game. I expect this to be resolved promptly. During our recent installation, the cable technician from Dish made mistakes which led to hours of cable downtime. This situation is unacceptable, and I shouldn't have to struggle to watch my team play.

I called to cancel my DISH service once my contract ended, but was advised to wait a day so that I could be considered a new customer to receive new customer pricing. After waiting and calling back, I mistakenly assumed I was getting the same package, only to find out it was different and didn't include the channels we watch. It was referred to as the "smart" or "flex" package. When I requested the [redacted] channel package, I was informed it would be around $[redacted], but I wanted the $59.99 package or to cancel. They mentioned a $[redacted] cancellation fee if I wanted to discontinue. We've already paid up until 12-7-[redacted] but have not begun a new package yet.

Our CBS channel (Channel 13 KRQE) has been removed. The increase in advertising and disregard for customer satisfaction is disappointing. It seems profits are prioritized over customers. If the issue isn't resolved without a price hike by January 1, [redacted], we will need to look into alternative entertainment options. Sincerely, John B. Patricia C. [redacted] Katherine Ave Farmington, NM [redacted]

Service Address: HC70 Box [redacted] Jasper, AR [redacted] Billing Address: [redacted] Lake Sequoyah Drive Fayetteville, AR [redacted] Code: [redacted] Account: Out of town I have four TVs wired in the wall. Suddenly, three upstairs stopped working simultaneously without any interference from us. The technician came but couldn't resolve the issue. We have metal ceilings in the basement and two stories above. I suggested the possibility of replacing the wires instead of switching to wireless, as my past experience with wireless was poor due to obstacles like several walls. Can the service team replace the wires instead? If not, please bring wireless equipment to evaluate the setup. If wires cannot be replaced, I'd consider having the basement on cable and the other TVs on wireless. The basement features rustic cedar walls and metal roofing. The service has been down for two weeks, and there is a caretaker on-site. I prefer a fix this week. If cable cannot be replaced internally, perhaps it can be installed on the exterior walls discreetly. My remote location has poor cell service; therefore, please text or email me at [redacted]. Thank you. Regards, John W. Butler

Over the weekend, while watching Netflix, a "start your free month" message unexpectedly appeared, even though I had already signed up. I tried rebooting the system multiple times, to no avail. When I called for assistance, my phone died before the 30-minute hold passed. It seems calling on a Monday wasn't the best choice. Regards, Vernon L. Waechter

I am extremely dissatisfied with your service, Dish. Every month my bill keeps increasing without any explanation. It started at $59.99, then went to $62, $70, $72, $76, and now it's at $95.88. I've experienced numerous issues with Dish, like losing service, long resolution times, site errors, and Hopper recharging problems. On 8/6/20, I called to cancel movies, but the rep offered them for $5. I once had to replace the dish and had to schedule multiple appointments, wasting a lot of time. Please do not process the $95.88 bill to my bank account. I only want basic service and will mail a check instead. I hope you understand my frustrations. I've also wasted a significant amount of time and money on phone calls. Please respond. Richard E. Spatola - Email: [redacted]

I am extremely dissatisfied with Dish's service. My bill has increased steadily from $59.99 to $95.88 without any explanation. When I called on [redacted] to remove movies, the representative offered to keep them for an additional $5. I am experiencing frequent service interruptions and issues with my dish. The system keeps showing errors like "stdim," requiring resets and restarts that take up to 10 minutes to resolve. I only want basic service and do not want any additional features like movies or recording capabilities. I do not authorize any charges to my checking account for $95.88. I am prepared to involve AARP's legal department, file a complaint with the BBB, and take legal action against Dish if necessary. I am unable to use my phone, so please respond only via email at 78@hotmail. Yesterday, my friend tried calling Dish multiple times without success. Please address these issues promptly.

I terminated my service with Dish around 9 months ago, but to my surprise, they reactivated it without my consent. Upon receiving the email notification, I promptly contacted them to cancel the service again. However, they still invoiced me $26.24, even though I hadn't used their service for almost 10 months. Despite being a loyal Dish customer, my attempts to address this issue with them over the phone have been fruitless as they are not answering. I refuse to pay this unjustified bill. I feel compelled to caution my friends, and urge them to spread the word that Dish may engage in questionable billing practices after service termination. I have decided to avoid Dish in the future and will be advising others to do the same.

I'm not very tech-savvy, especially when it comes to Dish TV and the Hopper. I usually only use my computer for emails. I'm surprised I was able to find a way to contact Dish through the computer! I've tried watching channel [redacted] for instructions, but the information is too fast for me to follow. The only thing I can do with my remote is turn it on, change the channel, and watch a show. Is there a user manual for the remote that I can refer to? Are there any online resources I can use to learn how to operate it? With so many Dish TV ads, I'm not sure which one to trust for guidance as none have been helpful so far.

Dear Dish Network, I recently received a message about WGN9 being removed in Chicago, IL. I appreciate the information from Vice President Kevin C. regarding this. I want to express my concerns about the rising rates; I will not pay more than $31.04 to watch WGN-TV. I will cease watching the channel as of Sunday, 29th November '20 at 10:00 CST. It's frustrating to be penalized for not watching specific channels like WGN-TV, FOX-TV, and others in the past. Please relay my message to Vice President Kevin C. and the supervisors for consideration. I have been a Dish customer since October 6th, '06, and never encountered issues until I changed my box to Dish [redacted]. The new satellite box constantly displays DISH Receiver Error [redacted] every two hours, asking to be turned off due to inactivity. I need assistance with this issue or a different box from your company. Thank you, David from Zip [redacted]

I am disappointed that more channels have become unavailable to us. I am requesting a significant discount. ABC and Fox are among my favorite channels. Despite having access to [redacted]+ channels, many of them seem unnecessary. I suggest implementing a system where we can select the specific channels we want to watch. Currently, I am paying $[redacted].00 for numerous channels that I do not utilize. As an English speaker, I do not require Spanish channels. Hoping for a favorable discount. - P. Schoenfuss