DISH Customer Service Issues

I kindly request that sports broadcasts be discontinued. There are visible signs of manipulation in all sports, including the deliberate prolonging of games with frequent pitching changes in baseball, intentional timeouts to insert more commercials in basketball, drastic turnarounds in football and hockey matches for heightened drama and profit. I urge the public to acknowledge this issue. Please consider halting sports programming to combat fixed games. Decreased ratings and attendance may be the only way to address this. Thank you for your attention to this matter. - Michael

Dear Ms. Modlink, I am a new customer of Direct TV and had previously memorized all my favorite channels. I requested your customer service team to send me a PDF document of your channel listing. Instead, they sent me an email with links to the channel guide, which unfortunately lead to a "file not found" message when I tried to access them. Furthermore, attempting to view the channel guide on your website caused my system to freeze. Since I am visually impaired and rely on a screen reader, navigating certain websites can be challenging. Despite explaining this to customer service, I encountered further issues when attempting to download the PDF, receiving an error message and system lock-up. The representative then suggested purchasing a magazine subscription for approximately $4 per month, which was not a suitable solution given my circumstances. Having a background in IT for 23 years, I believe the level of technical knowledge in your customer service team should be enhanced. Kindly provide me with the channel guide in a PDF format attached to an email for easier access. Thank you, Tom W. [redacted] [redacted]

I am Kenneth R. and I am having issues with my cable service. My on-demand feature isn't functioning, which is frustrating me. Additionally, my internet service is completely down. Despite consistently paying my bills on time, I keep encountering new problems. On my WPS box, the power button is green, but there's a red blinking light. I appreciate the service but it's frustrating to face continuous troubles after paying. I contacted support two weeks ago, but the issue remains unresolved. I am dissatisfied with the lack of progress, and I value your assistance in resolving these issues to avoid losing a loyal customer.

I reside in Baja Norte California, Mexico, and I am a Dish TV subscriber with client number #[redacted]0. I have encountered several issues with my service. For the past three months, the TV schedule displaying the programming information has been unavailable, forcing me to manually check each channel for shows. Recently, a vague message appeared on the screen, affecting the sound and picture quality. Despite trying to troubleshoot by checking the remotes, I cannot restore the sound. As I rely on the TV for entertainment, I urgently need assistance. I am struggling to communicate with customer service in Spanish, and I am requesting support in English. I am considering switching to a different cable provider due to ongoing problems with Dish TV. Please provide guidance on resolving the sound issue or offer a contact number for English-speaking assistance. Thank you for your help. - Lois M Moyer, El Socorrito, BCN Mexico.

I received a replacement Hopper in December [redacted]. In January [redacted], I realized I couldn't download Netflix. After reaching out to customer service, they mentioned they were aware of the issue and working on a software fix. I put my service on hold for 2 months to spend time in Alabama. Upon returning, the problem persisted. I suspect the replacement Hopper is at fault, as Netflix can be downloaded on my bedroom TV using a Joey. After speaking with multiple customer service representatives and receiving the same explanation about the software update, a month has gone by with no resolution for Netflix on the Hopper. Additionally, I noticed I can't access account information on the Hopper-supported TV, while it's accessible on the Joey. I strongly believe the replacement Hopper is causing these issues. How can I get approval for a new Hopper to replace the faulty one from December? At this point, it seems clear that the Hopper is the source of the problem. We are considering switching to DirecTV since we shouldn't have to pay for a service affected by a defective Hopper.

This morning, I contacted customer service to set up a service call for my home DISH service. For the past three weeks, I've been experiencing complete signal loss every morning. Despite trying various troubleshooting steps like resetting, reconnecting cables, and checking network settings, the issue persists. Unable to seek immediate assistance as the problem usually occurs at 5:30 am and I leave for work by 7:00 am, I've been unable to get timely support from DISH. Although I called customer service today and explained the situation, they refused to schedule a service call without troubleshooting with me at home. This cycle of problems repeating daily has been frustrating, especially since I cannot recreate the issue when I am back from work in the evening. The ongoing requirement to troubleshoot before getting help is exasperating considering the service fees paid. Dealing with this issue every time I contact customer service is extremely disappointing.

Last night, I tried to watch NESN # [redacted] (Red Sox) and NESN Plus # [redacted] (Bruins), but all I got was complete signal loss followed by channel signal loss and partial signal loss. Even after resetting, the issue persisted, and I had to keep lowering the channels until I reached ESPN. I contacted customer service, and a courteous representative checked the weather and determined it wasn't the cause. The error code [redacted] indicated a problem with the equipment, which I've had for over 10 years. The company is currently replacing old equipment with new ones. They offered to send a technician for $97, claiming it's due to the outdated equipment. They suggested purchasing insurance at $9.99 a month to cover the fee or upgrading to Hopper. I was taken aback by this approach and questioned the legitimacy of the situation.

I am disappointed that DISH removed MASN and other sports channels without a satisfactory explanation. I recently spoke to a customer representative who claimed the removal was due to decreased sports viewership, which I find hard to believe. Many complaints have been lodged against DISH for this decision. Looking at the recent news releases from MASN, it appears that other providers like DIRECTV, Cox, and Comcast have managed to come to agreements to carry the channels. As a loyal and long-time customer, I expect a more transparent and credible reason for the removal of these channels. I look forward to a response from DISH that addresses these concerns appropriately. Thank you, Guy Gable

I recently had a new TV installed with Dish service a few weeks ago. The technician installed the dish on my lower patio railing, despite my concerns about a nearby bush obstructing part of it. Although I have a clear picture, the sound is distorted, uneven, and out of sync. I have tried resetting the system multiple times, but the issue persists. The other dish satellites are installed on the apartment roof, as I mentioned during installation. Due to my age and arthritis, I am limited in what I can do to fix this. I really enjoy the Dish network and would like to continue using it, but the sound quality needs improvement. Any assistance would be greatly appreciated. Thank you.

I rarely complain, so reaching out about my experience must highlight a significant issue. After thorough research on cable companies, I selected DISH for meeting my needs. I interacted with multiple sales reps who all provided me with the same information, reassuring me about the cost. However, upon installation, the actual expenses were $75 higher annually, and the promised free antenna now costs $90. Despite my repeated inquiries about additional costs, undisclosed charges were added to my bill. I meticulously documented all conversations and quotes, leaving no room for misunderstandings. I was hopeful that DISH would offer transparent pricing, but the hidden fees have proven otherwise. Regrettably, I cannot endorse DISH due to this experience.

On Tuesday, April 18, [redacted], Dish PO Box [redacted] Palatine, IL 60[redacted] Enclosed is a check for $[redacted].54. I will not pay the $10.00 late fee. I did not receive a written bill as requested when I canceled the auto-pay because Chase switched to a monthly billing charge since I pay every bill I receive in full, and they did not make any extra money on the account. If that is not acceptable, please cancel my Dish service. The amount paid covers May and June; April was paid through auto-pay. As a longstanding loyal customer, I am disappointed with this situation. Please respond. Sincerely, Charles F. PO Box [redacted] Little River Academy, TX [redacted] Email: [redacted]

I am eager to understand why channels like the Incredible Dr. Pol and Dr. Jeff are no longer available. Around a year ago, Channel 4 was removed but was eventually resolved after discussions with the owning company. Even though our bill keeps increasing, beloved channels are being taken away. It seems the owning company's actions due to acquiring smaller companies are negatively affecting us customers. I am hoping for the return of these channels to enjoy quality TV entertainment. I'm hesitant to switch providers again as I previously switched from Direct TV to Dish for better service, but that only lasted a short time.

I am looking into switching my cable TV provider and they mentioned they might cover the cancellation fees from my previous contract with Dish. Can you please send me an itemized invoice that includes a $15 charge for the return box for remotes and boxes, and a $16.96 charge for the contract ending on May 24, [redacted]? Could you email me the invoice? My wife's name is Nola. I received the cancellation notice from Dish stating that our service will end on 05/24/[redacted]. They mentioned a fee for returning the equipment. I appreciate your help.

Displeased with Customer Service: I contacted Dish today regarding our contract that expires on 5/27/[redacted]. The representative I initially spoke with was unfriendly and rushed, quoting a new rate of $[redacted].99/month, a substantial increase from our current $79.99/month. When I asked for a better rate, I was transferred to another person who indicated the rate was actually $[redacted]/month, which was shocking. Despite being a customer for 7/8 years, they were unwilling to offer a lower rate. This experience is disappointing, considering the popularity of streaming services. We appreciate the service but are hesitant to continue with Dish due to the significant price hike. Thank you for your attention. - Steve & Joyce, Varna IL.

I am extremely frustrated with the poor reception updating when watching a show on Dish. Not one single movie we rented on demand has played, and we've had issues with most recorded on demand movies. The remotes are not suitable for big hands like mine, and the service feels like a con. I've called customer service 8 times or more with no resolution, often getting disconnected. I missed the Minnesota Wild playoffs that were promised, and our bill has been consistently high despite a locked-in rate guarantee. I feel misled by Dish and just want the service I was promised without the constant hassle and excuses. Being a disabled veteran with various health issues, I hope someone with authority can help me resolve these ongoing problems and make things right. Thank you for listening to my frustrations.

I am seeking an installer to set up the Hopper 3 correctly as per our agreement. The Hopper should be in the living room and the Joey in the bedroom, but it was set up the other way around. The installer provided a cell number but didn't return any calls despite multiple messages. Unfortunately, Netflix is still unavailable in the living room, and the service is frequently freezing. We seem to be experiencing channel loss and not receiving the service we were promised. We are also awaiting the overdue $[redacted] Visa card. When we left Dish, we were assured of better deals upon our return, but it seems the promises were not kept. The recording features are disappointing, and the On-Demand service is subpar due to not receiving the best available equipment as promised. The installation was rushed, and we are dissatisfied with the overall experience.

Installation Date: June 4, [redacted]. We initially had our installation completed, but we are currently facing issues with our service as we are not receiving any local channels. When I contacted DISH, the representative I spoke with had difficulty in understanding my concerns. Despite my explanation referring to our contract that should have included local channels, I was unsuccessful in resolving the problem. After being transferred to another representative for troubleshooting, the issue remains unsolved, and we were given an appointment for a technician to visit in a week, free of charge. However, this appointment coincides with a prior commitment out of state, causing significant inconvenience. This whole dilemma is making us reevaluate our decision to switch providers, especially since we have not even used our TV yet. Update: June 7, [redacted]. Due to our prior out-of-state plans, we had to reschedule our appointment, prolonging our inability to access local channels to more than 10 days. Unfortunately, the feedback and chat support options have been ineffective, leaving us with only a phone number that didn't provide the necessary assistance as we are still facing unresolved issues.

We've recently closed our Dish account and are in the process of returning our equipment. However, an issue has arisen with one of the items not matching the ID number provided on the return instructions. Despite speaking to Customer Service, the discrepancy still remains. I have two items ready to return with matching ID numbers, but the third item has a slight variation in the ID number. Customer Service advised me to send it in and they would handle it, but I'm concerned about potential complications regarding the items listed on the return paperwork not aligning perfectly with what I'm actually able to return. Apart from the main items, I'm also unsure about how to proceed with returning the additional accessories such as the remote controls, modem, and wireless Joey.

I need to inform upper management about the terrible service experience I had last Wednesday, Thursday, Friday, and even on Saturday. On Wednesday, my appointment was rescheduled from 1-2pm to 4:30-5:45pm without notification, and no one showed up. The following day, Thursday, I had an appointment around 10am, but no one contacted me about any changes. On Friday, the technician didn't arrive, and I can't recall the time. Lastly, on Saturday, despite an early appointment from 8:00 to 10:00am, there was no show or call. After rescheduling to 1:00-2:00pm, I received no further communication. I reached out to cancel all services, mentioning my valuable time and lack of communication. Dealing with equipment issues for over two months and going through three HOPPERS without resolution was frustrating. Despite enjoying the Gallery, I have decided to part ways with DISH due to these ongoing service failures. - J. Brussman, Ocala, FL [redacted]

I called your customer service regarding my Chanel box issue. Initially, you quoted a price of [redacted] for the set of boxes and [redacted] plus GST, which I agreed to. However, the next day, your technician charged me [redacted] for the same, which I refused to pay. When I called back, your executive confirmed the original price of [redacted] and [redacted]. But then, technician Pankaj said it would cost [redacted], contradicting what was agreed upon. He even refused to come back when I mentioned the customer care's quote. This behavior is unprofessional. I may need to take legal action if this matter isn't resolved. My contact number is [redacted], and my VC number is [redacted]1 under the name Ranjan K. Please address this matter promptly. Thank you.