DISH Customer Service Issues

I contacted Dish last Friday with two requests. First, I wanted my account activated immediately to watch the Olympics at my Roanoke, VA address. Second, I arranged for the transfer and installation of my account to Easton, Maryland on August 24 due to a move. There appears to be confusion as I have sound but no picture when accessing Dish in Roanoke this weekend. The automated system mentioned an address related to our Maryland move, indicating the account might have been transferred prematurely. It seems like a mix-up occurred. Please investigate this matter promptly to ensure our account in Roanoke is fully functional. My contact number is [redacted].

As a devoted customer for 15 years, I've contacted your company multiple times regarding price increases and bill reductions. Recently, my bill was lowered when I received the new Hopper equipment, but it came at a cost. Despite a $5.00 monthly discount, my channel selection was decreased from [redacted]+ channels to [redacted] channels without prior notice. Additionally, an extra $22.00 charge for the equipment was not disclosed initially. Disappointed by these changes, I decided to cancel my service with Dish today, July 29, [redacted]. Although I was offered various bill-lowering options and channel packages, I declined as it was too late after my repeated attempts to address the issue. The cancellation department agent, Nick, suggested pausing my account to maintain my 15-year loyalty privileges for potential future reconnection. However, upon listening to the recording, I discovered a $5.00 monthly fee for account pausing, which I find unreasonable. As a result, I feel Dish has failed to accommodate loyal customers like me, leading to my decision to sever ties with the company. Dish owes me $44.00 + tax for undisclosed charges and I am disheartened by the lack of transparency in service changes and additional fees. Linda N. Jones & Richard Jones

Account [redacted]: I have Dish at my rental property. In July, during a visit, I raised concerns to the property management about missing local channels. In August, the property manager confirmed the issue. After contacting Dish customer service, I was instructed to reset the boxes. Following failed remote attempts, a technician visit was required. Strangely, my second receiver was turned off during this time. After the technician visit, I was informed there would be a charge to reactivate the box. It seems I was billed full price in July for reduced channels and charged for turning on a receiver Dish had disabled. I spent days on the phone resolving this with customer service, facing attitude and reprimands for an issue not caused by me. This experience has left me frustrated and disappointed with the service. Dish needs to improve its customer treatment. Good day.

As a loyal DISH TV customer for over 25 years, my friend recently signed up using our referral, receiving their $[redacted] credit confirmation email promptly. However, I have yet to receive mine despite multiple calls and conversations with a Senior Account Specialist. Despite assurances from Erica that I would receive a $10 credit over 10 months, I have not received an email confirmation as promised since August 12, [redacted]. I paid my latest bill without the credit, which is frustrating. If the credit isn't applied to my next bill, I plan to deduct $10 each month until the issue is resolved. I kindly request a follow-up to confirm the credit will be applied. Thank you for your attention to this matter.

Dear Community, I am in urgent need of assistance regarding my late Brother, Kavin A Leonard's Dish Network account. Since his passing on March 8, [redacted], I have been trying to close his account with no success. The account number is: 8[redacted]-4[redacted]. Initially, I spoke with Jean who advised me to put the account on pause at a cost of $5.41 per month. However, I have been struggling each month to have the account closed and the billing issues resolved. Despite multiple calls, I have been unable to get the help I need. I would greatly appreciate it if someone could promptly assist me in closing the account and clearing any outstanding balance. Your immediate attention to this matter would be highly appreciated. Thank you, Debbie (Debra Leonard Mertz)

I require assistance completing the installation of my Google Nest doorbell/camera purchased from Dish. During the initial service call, the technician indicated my receiver was not functioning correctly. Despite informing the phone representative that I had a Google Hub and 2 Nest doorbells awaiting installation due to internet issues, only one power adapter was installed for $90 on 7/22/[redacted]. The technician mentioned a follow-up installation for the second adapter, which has not occurred. I have not received any follow-up calls as promised. Additionally, I am unable to access my Dish Network Account as my late husband set it up, and I do not have the username, password, or the 4-digit pin. Any assistance with completing the installation and recovering account access would be greatly appreciated. Thank you, Michelle C.

To the DISH TV Equipment Return Management Team: I want to bring to your attention the condition of the return equipment box that my wife received last week while I was away: - The box was severely damaged, crushed on one side, and the plastic separators were also crushed but still usable. - The instructions were clear, and I tried to follow them as directed. When attempting to return the equipment, I encountered difficulties with the LNBF, which was firmly secured with metal screws that seemed to require a power tool to remove. The helpful Customer Service Representative advised me to focus on returning the "HUB" along with the rest of the equipment. Unfortunately, I couldn't locate the "HUB" and found only cut wires, leading me to believe it may have been removed or misplaced. In summary: the box arrived damaged, the LNBF was challenging to detach, and the "HUB" is either missing or relocated without my knowledge. Despite the issues, I appreciated the assistance provided by the Customer Service Representative. I hope this feedback aids in improving future equipment returns and encourages better homeowner involvement during installations to avoid confusion during contract termination. You may hear from me again in a few years! Sincerely, Joseph P. F.

On April 1, [redacted], I subscribed to the MLB Extra Innings package as a fan of the Philadelphia Phillies after moving to Deming, New Mexico. However, when I watched my first game, I received coverage of the opposing team instead. After enduring this for a few weeks, I contacted customer service. The representative, who had difficulty communicating in English, canceled my package as requested and mentioned a pro-rated refund. Despite this, I was billed $[redacted] for three MLB Extra Innings charges on the following statement. Subsequent calls to customer service to resolve this issue were unproductive, and I had to pay the charges. I am confused as to why I was charged if my service was terminated. This treatment has seriously jeopardized my loyalty to DISH. I request reimbursement for these charges with no corresponding service. I seek an explanation for this situation and the poor treatment I received from your customer service team.

On 9/9/21, it appears that despite numerous attempts to resolve issues with the equipment following the provided instructions, the company has yet to send a replacement hopper as requested. The continuous troubleshooting efforts have been frustrating, leading to thoughts of terminating the service agreement. Communication with customer service via cell phone has been challenging due to poor reception. The lack of responsiveness and failure to address the equipment malfunctions are disappointing, highlighting the need for better customer service and accountability. The ongoing struggle with the equipment, such as the "acquiring signal" message on the Hopper, has not been adequately resolved despite multiple interactions with customer service representatives. The dissatisfaction with the level of service provided and the seeming lack of interest in resolving the issues have caused frustration and raised doubts about the quality of service received relative to what was initially paid for.

Update: September 13th - Still waiting for notification from Dish Tech Support. Service is operating normally. My service is functioning properly. Thank you! --- I have a feature enhancement request: I've recorded all episodes of Frasier on my DVR, totaling 11 seasons with 24 episodes each. Despite watching various episodes, the on-screen menu consistently defaults to Season 11 - Episode 19 whenever I return to the Frasier recordings, while feeling stuck in Season 7. It would be beneficial if the program could remember the most recently watched episode, including the last episode viewed and the most recent episode for each season in storage. Additionally, having an option to reset the DVR episode viewing history would be a valuable feature. Thank you, George

I have been trying to reach out to this company regarding my dad's account. I have called twice and sent an email to both the local and corporate offices requesting to cancel the service in Chillicothe, MO. Despite my dad being in hospice for over 2 months and the service being disconnected at his home, they have continued to bill him for 3 months now, increasing the amount from $97 to over $[redacted] with no explanation. I have informed them of my Power of Attorney status and trustee role over his will, but they have yet to stop billing him. If this matter is not resolved promptly, I will have a lawyer contact them and escalate the issue to the Governor of the State and FCC.

I'm disappointed by the lack of the CBS network in Houston. Our family loves watching "Survivor," and now we have to resort to watching it on a laptop, which is frustrating. Please resolve this issue promptly without involving us. Negotiate like responsible adults and find a solution. We prefer not to change TV providers, as it's a complicated process. Major networks like CBS shouldn't be inaccessible. It's frustrating that new shows are hidden behind paywalls, limiting access to classic channels. Let's work together to restore access to CBS and enjoy our favorite programs as before.

I placed an order for Dish TV and internet on September 6, [redacted], with the promise of a $[redacted] gift card. To claim the card, I visited offers.go dish.com within 60 days. Unfortunately, after submitting my information, the site stated it couldn't recognize my name or account number. I was provided with a helpline at 1-[redacted], which I called at 9 am today. The representative was unable to assist me and referred me to 1-[redacted]. Upon calling, I was informed the online system was down due to changes. The agent mentioned sending instructions in the mail to receive the Visa card. In a separate instance on October, I contacted 1-[redacted] and was directed to another number to deal with the third party involved. This process feels like a runaround, making it challenging to obtain the $[redacted] card promised with my order. I believe the promotion was used to secure my purchase without fulfilling the gift commitment. I seek resolution and further communication on this issue.

Hello! I am curious about how to get out of my contract. I understand that I agreed to pay for 2 years, but the channels I wanted to watch, especially the local channels, have been removed. I would appreciate it if you could cancel the 2-year TV contract and switch it to internet/Wi-Fi if that's an option. Looking forward to your response. Thank you!

I recently settled my bill for $[redacted].43, which included a $10 late fee for being past due. I typically receive my bills in the mail, but didn't this time, possibly because I'm now on Auto Pay with my Visa card on file. A customer service representative mentioned I still owe $60 after making today's payment, which I believe is incorrect. I disagree with the late fee as I didn't receive a bill. I request to be put on Auto Pay to avoid this issue in the future. Regarding the $50 balance, it pertains to a charge from August for a replacement card that I ordered but then found the original one shortly after. I tried to cancel the replacement order, but was told to refuse delivery by UPS, which I did. I shouldn't be charged for the replacement card, so I would appreciate a credit for that amount.

I recently had the Hopper installed, but after reading the contract, I discovered there are monthly charges that were not disclosed by the customer service representatives or the installer, Robert. I was assured there would be no additional fees. I am not interested in paying the extra $20-30 per month for this upgrade. If the charges cannot be waived, please arrange to pick up the new equipment and return my old devices. I have been waiting on hold with "Loyalty" for 20 minutes and also had a recent chat that did not resolve my concerns. I would appreciate a prompt response to address this issue. Thank you, Jon G.

On November 23rd, my remote stopped working, so I reached out to Dish customer service. They said they would send a new remote to my home via UPS. I received a confirmation of the shipment, but it has been a while, and I haven't received it yet. I have called both Dish and UPS multiple times, but no one seems to have a solution. I just finished another call, and still, no remote. I have been a Dish customer for over 25 years, but I am getting frustrated. I will give it one more week, and if I don't get the new remote, I am considering switching to another cable company. It's disappointing because I don't want to leave, but I feel like Dish isn't taking care of the issue.

I have been frustrated with the Dish program guide recently. The program/movie descriptions appear to be poorly written, often requiring us to look up more information about the content. Additionally, some movies are labeled as "Part 1 of 2" when they are standalone movies, which is misleading. It's essential to have someone proofread these guides or hire skilled writers to improve the accuracy of the descriptions. There are existing descriptions for these movies that could be easily copied and pasted by a resourceful person. As a long-time customer since the early '90s, I believe it's crucial to address these issues to ensure we are getting our money's worth. Hopefully, this feedback can lead to improvements in the program guide quality. D.Jo Stevens

Hello, I am writing regarding my parents' scheduled service appointment at [redacted] State Route [redacted] SE, Tippecanoe, Ohio on 12/14 between 10 am - 12 pm. They have been without service for three days, including today. I have documented the appointment reminders as follows: Appointment Reminders How we will contact you: Phone, Email Address, Text message (if selected on My Preferences) Date Time Contact Tue12/14/21 7:04 am [redacted] Tue12/14/21 7:04 am [redacted] (Text Message) Tue12/14/21 6:28 am [redacted] Tue12/14/21 6:28 am [redacted] (Text Message) Mon12/13/21 3:32 pm [redacted] Mon12/13/21 3:32 pm [redacted] (Text Message) I spoke with Scott, the technician, providing him directions to my parents' house. He mentioned he was 45 minutes away from Cadiz, Ohio, with the old VIP receivers on hand. I requested for the receivers to be replaced, and he advised me to contact customer service, resulting in the rescheduling of the service for a week later. Given my aging parents' reliance on TV for entertainment, this delay is concerning. After conversations with various customer service representatives, including Joe and Jessie from the New Jersey office, the matter has been escalated to the service department, and I am currently awaiting their response. I am inquiring with DirecTV to explore alternative solutions if the issue cannot be resolved promptly, as my parents, aged 87 and 88, are unable to go without TV for an extended period. This action is driven by the need to ensure the well-being and entertainment of my loved ones.

Regarding Acct # ending in [redacted]: My name is Kurt H. At one point, I had Dish Network technicians come to install a Dish at my location. The problem was that there were too many trees blocking the Southern position. After multiple visits and some trees being cut down, I finally had service. I remember paying for the first month of service. However, when my brother Eric fell seriously ill, I couldn't watch TV for 3 weeks and then found out my service was terminated due to non-payment. I have health issues myself. After a bad experience with Directv, I was hoping for better service from your company, but that wasn't the case. I no longer want your services, please do not contact me again. If you try to ask for more money, I will involve my attorney. Please refrain from deducting any funds from my bank account as my income is limited. I appreciate your attention.