Chase Customer Service Issues

Hello, my name is Robert Scott, and I have been a customer since your move to town. I am a 77-year-old amputee living on a limited income. My money is directly deposited into my Chase account. I also receive $42 monthly from the EU for my past work and military service. I have to submit a Certificate of Living twice a year for the past 12 years to prove I am alive. Today, I had trouble getting it notarized at my local bank due to the branch manager being on vacation. The substitute was hesitant to compare my ID to me. In the past, as a California Notary Public, I know this should be a simple process. I tried to resolve the issue locally, but the customer service representative had already left for the weekend at 2 PM. I would appreciate it if you could address this matter promptly as I rely on these services. Thank you.

We purchased a Shark IQ robot vacuum recently. The companion app worked only once on our phones after the initial setup. Despite multiple attempts, we have been unable to get it functioning again. Shark has informed us that we would incur shipping, handling, and restocking fees should we opt to return the seemingly defective product. Tomorrow, we will contact Shark's customer service for assistance. If we are unable to reach a satisfactory resolution, we plan to escalate the matter to Chase customer service. Could someone advise on the appropriate channels for faxing or mailing the necessary supporting documentation?

I have been the victim of a scam and lost approximately $50,[redacted] US Dollars to individuals I believed were legitimate. Three additional checks totaling $20,[redacted] US Dollars each, headed to the UK, have not been cashed yet. I understand not much can be done with Cashiers checks. Despite the information that this platform is not associated with Chase Bank, I still wanted to share my story and warn others to stay away from Cashiers Checks due to falling victim to scammers. I feel devastated by losing over $[redacted],[redacted] US Dollars to these professional scammers, impacting my retirement severely. I advise everyone to be cautious, as things appeared legal and promising before I realized it was a scam. I hope my experience can help others avoid being deceived like I was.

My husband, also a Chase customer, sent me a $[redacted] payment on 9/28 through Chase QuickPay with Zelle using the Chase app. I got an email confirmation from “Chase QuickPay Team” stating the payment was being processed, but the money never showed up in my account. This is the second time a payment has gone missing. Chase suggested that the money might have gone to the wrong account due to a change in the recipient email. Despite multiple calls and a claim (#[redacted][redacted]), we were told the transaction was processed correctly. We are at a loss as the money was neither received nor authorized by us, and we are struggling to get it back. How can we ensure our accounts are secure and prevent such incidents in the future?

I used my Sleep Visa credit card in Manila for a small purchase at Starbucks, but it was declined. I want to verify there are no issues with my card from your bank. I also need to confirm if I have set a PIN. The main concern is the card not working for a $5 purchase at Starbucks. Please reach out to me regarding this matter.

My condolences on the passing of Nancy Jane Black on 10/6/19. As the beneficiary of her checking account, I have been facing an issue with Chase Bank's reclamation department withholding $62.00 from her account. They believe that Social Security might reclaim the payment Nancy received in October for the month of September. Nancy wanted me to transfer the remaining funds to her daughter to help cover her expenses for travel and missed work during her mother's hospitalization. Despite providing the bank manager with a copy of the SSA directive regarding the death of a loved one and clarifying that Nancy was entitled to her September check paid in arrears in October, they are still insisting on a letter from SSA. I reached out to SSA, and they confirmed that the bank's actions are incorrect. This ongoing situation during my grieving process has been overwhelming and distressing. The staff at the Torrance, CA branch has been supportive, but the reclamation department needs to understand SSA policies better regarding the death of beneficiaries. I have requested a letter from SSA without success. I kindly ask for the account to be closed, the funds released to me, and for Chase Bank's reclamation department to be properly informed about SSA regulations in such situations. Thank you.

As Chase customers, we are disappointed by the lack of credibility in the recent commercial featuring a young girl dancing. As seasoned professional athletes, we believe that dancers like Max and Yulia showcase true talent. The contrast between the two is evident. We hope Chase will uphold a higher standard in their commercials. The portrayal of a poorly dressed girl with messy hair and lacking dance skills does not reflect well on the bank's image. We urge Chase to showcase more sophisticated and respectful ads in the future. Let's maintain a level of dignity and class in our advertising.

I received assistance from Chase representatives in the dispute department to file a dispute against Haley's Furnishings in New Albany, MS. Even though I was informed that my grievance might not be strong due to their liability policies, they still supported me in filing it. I accepted the furniture delivery on Wednesday, November 27th, so I now want to drop the dispute. Despite this experience, I have decided not to patronize Haley's store in the future.

Hello, I have two accounts with Chase, a personal account ending in #[redacted] and a joint account with my wife ending in #[redacted]. Recently, I was informed that both accounts were being closed due to Dispute Fraud allegations. This action has left us without access to our funds, including a significant direct deposit for my wife. This situation is unjust for multiple reasons. Throughout the account history, we have maintained these accounts diligently with no overdraft fees, bounced checks, and always keeping a healthy balance. The joint account has never had any disputes, while the personal account had some issues. The term "fraud" is concerning to me. I encountered two main problems with the personal account. Firstly, I terminated a service called Freedom Debt Relief, but they continued to bill me, leading to multiple disputes. One dispute I lodged against them was resolved in my favor (Refer to attachment). The second issue involved a disputed Groupon charge that Chase repeatedly denied, despite my evidence of an expected refund. After multiple attempts, I decided to let the matter go. There has been no fraudulent activity on either of these accounts. When I visited the Westlake Village branch, a staff member named Dakota Malone shared this disheartening news and acknowledged that closing the personal account might have been a wise decision given the circumstances, a suggestion no one previously communicated to me. My request is to reopen the account ending in [redacted] so we can resume transactions normally. There should be no issue as there has been no fraud on either account. Please keep the personal account closed, as I had intended to close it myself after the New Year. I also ask to be removed from any consumer reporting agencies that may have been triggered. If these requests are not feasible, kindly release the funds so we can successfully close these accounts and seek banking services elsewhere. For any inquiries, please reach me at [redacted]. Sincerely, SM

I have set up my account to cover expenses if I have low funds. I need to pay the reminder of my weekly rent tomorrow to avoid being homeless. I receive a monthly direct deposit that usually covers everything, as I am on a fixed income due to disability. I have relied on this feature every month since I opened the account. If this feature has been stopped, could you please allow it for this month so I can be prepared? A heads-up would have been appreciated. Thank you for your understanding, as it is becoming very cold outside.

I believe my card might be locked as it has been declined multiple times. Despite regularly paying overdraft fees, my card is still not working even after successfully transferring money to my Cash App account three times. I am eager to speak to a representative urgently, but the number 1-[redacted] is stating that they are currently closed.

Regrettably, Chase's procedures do not accommodate account holders residing outside of the U.S. Yesterday, my account got blocked following an unpleasant phone encounter with several unhelpful Chase representatives. I initiated a substantial financial transfer to my son online via global wire transfer, but the verification process turned out to be a frustrating ordeal. Attempts to send a verification code failed as it required a U.S. phone number, which I lack being overseas. While providing my passport number, I encountered a setback due to an updated passport not matching old bank records from decades past. The request for a U.S. driver's license was unattainable since I have lived abroad since [redacted]. Despite later finding my debit card number, I was denied a second attempt due to suspicion, leading to my account being frozen on suspicion of fraud. Although I have resorted to giving my son a check, causing delays in his property purchase, I now seek to cancel the transfer request and have my account unfrozen for limited funds access online. Unfortunately, with no Chase bank in Israel, I am unable to visit a branch for resolution. No alternatives have been presented to me in this challenging situation.

I faced difficulty paying my payday loan this month due to unforeseen medical expenses. As a senior reliant on social security deposits, I notified Chase to stop an ACH payment to Check N Go. Despite informing the store of my intention to arrange a payment, a computer-generated RCC check for a different amount went through on the 4th. This unauthorized transaction emptied my account, leading to missed rent payments and an impending eviction. Numerous attempts to resolve the issue with Chase have been unsuccessful, with representatives providing inconsistent explanations. The latest encounter with a claims department representative named JD was particularly disheartening as he refused to assist citing my outstanding debt to the payday loan company. This frustrating ordeal has jeopardized my long-standing housing stability and left me feeling unsupported by a bank I have been a loyal customer to for over eight years.

I am currently locked out of my Chase online account while staying long-term in Mexico. Despite trying to resolve this with their international customer service line, I have faced unhelpful representatives who refused to connect me with a manager and did not verify my identity properly. They insisted I visit a branch in person, which is not possible from my current location. Although my debit card is functional, I am unable to log in to the app or website to manage my account, update my contact information, or ensure accurate transactions in pesos. Despite efforts, they require a USA phone number for security code verification via text, which I cannot receive. I have updated email notifications and other means of communication, but Chase seems unwilling to accommodate my situation. I seek advice on alternative contact options or a specialized department to resolve this issue promptly. Your assistance is greatly appreciated. Thank you. - Evelyn

I was mistakenly charged an overdraft fee by my bank, which was frustrating. The transactions on my bank statement were not processed in the order I expected, causing me to be charged $34 in fees. Despite having funds in my account by the end of the business day, I was still penalized. This unexpected charge impacts my ability to provide for my family. I am considering switching banks due to this experience with Chase. It is disheartening to feel misled by the bank's customer service, and I am disappointed with how this situation was handled.

I made a reservation for a trip to Las Vegas that I later had to cancel. After facing unhelpful customer service, I dealt directly with Delta, who provided vouchers for the flight. Sadly, due to medical reasons, we are now unable to use the vouchers. Delta assured me they would refund the money, $[redacted].43 per ticket, to a Mastercard ending in #[redacted]. As the original booking was made using points, I suspect this refund is heading to Chase. Could you please advise on how Chase can transfer these funds to us?

Hello, I currently have a Chase debit card that expired in November. I no longer live in the US and would like to check my account balance and find out the process for obtaining a new card to utilize the funds in my account. The issue I am facing is that I have forgotten both my username and password, preventing me from accessing my account. Due to residing in Spain, I am unable to contact the customer service hotline as it is a US-based number. Any assistance in this matter would be greatly appreciated. Thank you.

I recently had an issue with my Uber Eats order; the chicken was raw. They've promised me a refund which I appreciate. However, I'm concerned about a $34 overdraft fee connected to this. Once the refund is processed and the initial purchase is refunded, will the overdraft fee also be waived? I am a loyal customer of Chase, but with almost $[redacted] in overdraft fees this week alone, having this one fee removed would make a difference for me.

I recently had a frustrating experience with your Customer service in the Philippines. Despite making four telephone calls, they were unable to assist me with the charge I am disputing from Miles Kimble. I have returned all items except three and need guidance on where to send the check for these remaining items. I refuse to pay any charges on my upcoming bill due on January 8, [redacted], but plan to settle the balance on December 19, [redacted].

Hello, my name is Eun Jin Kim. I had a Chase bank account (Account Number: [redacted]) that I opened while studying at NYU in [redacted]. I left for Korea in [redacted] but kept the account for my occasional visits to NYC. In [redacted], I deposited $[redacted] for future use. Upon returning this year, Chase informed me that my funds are now in Unclaimed Property in NY with no further details, which is troubling. Despite paying a $6 monthly service fee, I was never warned about this situation. I have tried to locate my money online with no success. When visiting a Chase branch, I received no assistance and was told to figure it out myself, which I cannot do. Please help me recover my funds as I no longer reside in the US and was never informed about this issue with my account. I am currently in NYC to address this matter urgently. You can contact me via email at [redacted]. Thank you.