Chase Customer Service Issues

I recently booked a hotel stay at Hotel Colosseum for my trip in Rome. Unfortunately, upon unpacking, I discovered small white bugs in my bed, which I believe were baby bedbugs. Despite killing several bugs, I woke up to another crawling on my face. When I requested a room change, the receptionist was unhelpful and defensive. Realizing the extent of the infestation, I left the hotel and had to search for alternative accommodation late at night, leading to stress and missing out on planned activities. I am seeking a full refund for my tour and hotel costs through the travel benefits of my Freedom card. I am currently in contact with Chase to resolve this issue. Additionally, I have photos of the bugs if needed. Thank you.

During my Rome trip, I had booked * nights at Hotel Colosseum starting on the **th. Initially, everything seemed fine until I started unpacking. To my dismay, I found small white bugs in my bed which I suspect to be baby bedbugs. Despite my efforts to address the issue, the receptionist at * AM on my first day was unhelpful and defensive, giving me the ultimatum to stay in the infested room or leave. After some research, I left the hotel due to the bug infestation, forcing me to search for last-minute accommodation. This incident led to me missing a scheduled tour the next day and significantly impacted my vacation experience. Seeking a full refund for both the tour and hotel fees from Hotel Colosseum through my travel benefits of the Freedom card, I hope to be compensated for the stress and inconvenience caused. I have photographic evidence of the bugs if required.

I purchased sandals from JUST FAB on May 31, [redacted], for $32.04. The delivery was delayed, and when they finally arrived in late June, the return process was expensive, so I donated them instead. However, I later noticed unauthorized charges on June 10 for $39.95 and July 7 for another $39.95. While one of the $39.95 charges was refunded, I am still owed the original $32.04 and one $39.95 charge. Dealing with JustFab has been difficult, as one representative seemed distracted during our call. I am 88 years old, on a tight budget, and struggling to resolve this issue with them.

Hello, my name is Sujin Moon. I applied for a debit card two weeks ago on August 1st with Chase, my first account with them. Unfortunately, I haven't received my card and discovered my address was mistakenly entered as [redacted] instead of [redacted] Anderson Ave. I have since updated my correct address and phone number online and contacted the bank, who advised me to reach out to customer service to request a new card. How can I go about applying for a new card promptly? Additionally, I used a coupon to earn $[redacted] when opening my account, but I haven't received the money. Are there any additional steps or procedures to receive the $[redacted] bonus? Any information would be greatly appreciated. Thank you.

Hello. My name is Sujin Moon. I recently applied for a Chase debit card on August 1st, which was my first time making an account with Chase. However, I realized I hadn't received my card and discovered my address was incorrectly input as [redacted] instead of the correct [redacted] Anderson Ave. I have since updated my address and phone number online and reached out to the bank who suggested I contact customer service to reissue a new card. I would like to know how I can request a new card and start using it promptly. Additionally, I used a $[redacted] coupon when opening my account, but I have not received the money yet. Could you please inform me about the process for receiving the $[redacted]? Any guidance would be greatly appreciated. Thank you.

Good evening. I encountered a problem with my Facebook account approximately 3 weeks ago when it was hacked. Due to not having accessed the linked email ([redacted]) for over 3 years, I am unable to reset the password as Facebook sends the reset link there. Yahoo confirmed that I cannot retrieve the email information due to the inactivity. Facebook's next step was to send a link to a new email after verifying through friends, but the new link was never received. It has been over 3 weeks of unsuccessful attempts. Some individuals shared they had to provide additional personal information like photo ID to regain access after a similar issue. Can someone assist me in recovering my page, please?

Hello, I am experiencing issues signing into my Facebook account, which I have had since March [redacted]. My name is Angela Geanina Ghita from Romania, born on 03.10.[redacted]. The trusted friends on my account are Ada Paicu, Simona Popescu, and Roxana Popescu (Petre). The phone number linked to it was [redacted][redacted], but I now use [redacted][redacted]. I believe my boyfriend may have deleted or hacked my account around July or earlier in [redacted]. I used a Mac, iPhone 6, and iPhone 7 to access my account. The email associated with the account is [redacted] Despite attempts, I have been unable to reactivate it due to no longer having access to the phone number. I am prepared to provide any necessary proof of identity and would greatly appreciate your help in recovering my account and precious memories. Thank you, Angela Geanina Ghita

I am currently abroad and unable to access my credit card number. I suspect fraud due to two recent alerts in the USA. It seems someone may have broken into my home. I urgently need to close my credit card to prevent further unauthorized charges. The individual responsible is using my cards for shopping excessively. Kindly assist in closing the credit card immediately. Thank you, Porferia J. Natividad

Hello, good day. Today, I learned that my card was used to book a reservation at a hostel in Spain, which I did not make. I had actually booked an Airbnb. The hostel staff informed me of the reservation for today and mentioned a cancellation fee of 22 euros if I cancel. I suspect someone has obtained my card details. I have already blocked my card to prevent further use. I am reaching out to request assistance in removing the fraudulent reservation to avoid the 20 euro charge. Thank you.

While making a purchase at the deli, I mistakenly removed my card from the machine too soon. The transaction was not approved, but my card was charged. The staff informed me that I needed to contact Chase to resolve the issue. To proceed with the purchase, I used my TD Bank card and was charged a second time. I kindly request a refund of $14 to be credited back to my account.

Chase Bank, Dear Sir/Madam, I am interested in opening a new account and was informed by a Chase Bank staff member named Anthony Nwafor that I should deposit $[redacted] into his account. Before I proceed with sending the money through Western Union transfer, I kindly request verification of this information. Thank you. --- Dear Sir/Madam, I acknowledge the receipt of your information regarding opening a non-resident domiciliary account with an initial deposit of $[redacted]. I have selected option C for a regular domiciliary account and am prepared to make the payment. Please find the account details below for the deposit: Bank Name: Chase Bank Account Name: Anthony Nwafor Account Number: [redacted] Routing Number: [redacted] Bank Address: [redacted] S. Dairy Ashford St, Houston, Texas [redacted] I await your confirmation before completing the transfer using Western Union. Sincerely, Peter H. Chase Bank USA

Chase recently closed my credit card due to inactivity. I have been a loyal Chase customer with this credit card since [redacted]. While I may have received a notification about the card's inactivity, unfortunately, it got misplaced amidst dealing with a kitchen flood. I only realized the card was closed when a credit monitoring agency alerted me and negatively impacted my credit score. The card also had my daughter as an authorized user, and her credit has been affected by this closure too. We relied on this card for emergency purchases, especially when my daughter lived out of state. I have contacted customer service, but the representatives were unable to assist me. Considering my long-standing relationship with Chase and impeccable payment history since [redacted], I am hopeful they can reconsider reopening the card to prevent further negative effects on both mine and my daughter's credit scores.

My account ending in [redacted] was recently closed due to fraudulent activity. Please review the notes regarding this. On September 9, [redacted], I was billed $[redacted].99 for NFL Game Pass, but we have been unable to activate the channel due to the fraudulent closure. I contacted Roku to cancel the channel, and they confirmed our account closure by individuals posing as Roku staff. Because we have no active account with Roku, they are unable to process a refund. A Roku representative informed me that if someone from Chase's fraud department contacts them at 1-[redacted], they can verify the situation for you to rectify the payment issue. Thank you for your help.

While deployed in Djibouti, I was under the impression that I could overdraft up to $[redacted] in case of an emergency without being charged any fees. Unfortunately, this was not the case as I was charged nine times for insufficient funds. As a member of the US Army, I needed to purchase food and water for my room, which led me to exceed my account balance. I was relieved when I received my paycheck today, but due to the multiple insufficient fund charges, over $[redacted] was deducted. This has left me with only $75 in my account.

Hello, I had set up a transfer from my Chase Checking to an outside Credit Union on October 3rd to coincide with the monthly deposit. Despite setting the transfer for the same day as the deposit, Chase is now sending me notices to deposit funds immediately. I received the first notice on September 30th and another one today on the 1st of October, stating that the transfer will be canceled due to insufficient funds. I am confused as to why I am being notified of insufficient funds four days prior to the scheduled transfer on the 3rd. Repeating this process will result in a late transfer due to Chase's hold policy, which is not customer-friendly. Regards, JC

I recently deposited $[redacted] into my account. After finalizing the transaction and receiving my card back, I noticed the money did not reflect in my account. I have checked my balance using the receipt and the bank app, but the funds are missing. This is the second time I have encountered this issue, with $80 missing last week, which was resolved promptly. I am in urgent need of the $[redacted] as I have a payment to make. I am feeling very anxious as I work hard for my money. I kindly request immediate assistance from the bank.

I am interested in discussing the possibility of opening a Chase Business credit card account. I am facing difficulties with the online application process due to the requirement of a personal guarantee from an officer. I am curious about alternative options such as making a deposit on the account. We are aiming to obtain 8-30 cards with a monthly spending limit of up to $30,[redacted]. Please reach out to me either by phone or email. Thank you, AL TAYLOR Senior Treasury Manager AG RESOURCE MANAGEMENT [redacted] S. Quebec Street, Suite [redacted] | Centennial, CO [redacted]

I am not a Chase Bank account holder. Occasionally, I cash checks from Chase customers using the walk-in check cashing service for a fee. I would like to obtain a detailed transaction record from January [redacted] onwards, including dates, times, and fees paid. When cashing checks, I provide my driver's license (and sometimes a credit card) for identity verification. Since this information is entered into the system, there should be a transaction record available. I am willing to pay for this information. While a complete history would be ideal, I am specifically interested in a transaction dated November 15th, [redacted], at the Chase bank on [redacted] W. Greens Road, Houston, TX [redacted]. I kindly request that my information/email address not be shared with any third parties. Thank you for your help. Your time is greatly appreciated.

Hello, I recently contacted your customer service and had a concerning interaction with one of your representatives. The individual I spoke with displayed unprofessional behavior by interrupting me and being dismissive when I was trying to explain the issue I was facing. Despite me sharing the details only once, he rudely remarked that I didn't need to repeat myself. This lack of professionalism and respect for the customer is highly disappointing. It was clear that the representative was Filipino, and his conduct was unacceptable. I believe that customer service representatives should listen attentively and address concerns with respect. This experience was quite distressing as I have never encountered such behavior before. It is important for companies to uphold standards of professionalism and customer service excellence. I hope this feedback is taken seriously, and appropriate action is taken to ensure better customer experiences in the future. Thank you for addressing this matter promptly.

As the secondary cardholder, I had to use my wife's card to access Chase online banking because I lost my debit card at Empire City Casino with a total of $[redacted] transactions including ATM fees. After reporting my card lost, Chase refunded the money, but now they have taken it back. I am considering closing my account if the issue is not resolved and will discourage my friends and family from banking with Chase. I rarely report my card lost and never faced this situation before, so I am confused about why all these transactions were reversed. Someone attempted a cash advance with my card but was unsuccessful, yet Chase still took that money, causing confusion and stress with my account balance. I urgently need my money back to fix the issues.