Care.com Customer Service Issues

A few months back, I had an account with your service but canceled it after hiring a personal assistant. When I tried to re-sign up around two months ago, I might have used my son's old account that he set up using my email while in high school to find a tutor. The email in question is [redacted], and his name is Terrell Smith. I then attempted to sign up using my family email, [redacted], and believe I encountered an issue while inputting my credit card information. I vaguely remember receiving an email from your team regarding this. Recently, I was notified by Apple that I am set to be charged $79.99 for three months soon. However, I have been unable to access the service since my last sign-up attempt. I tried to create accounts using both emails on the same night a couple of months ago. As I have now secured a babysitter and no longer require the service, please assist me in resolving this situation.

As a caretaker currently seeking work, I encountered troubling behavior from a Care.com user named "Codi B." He began with normal questions but quickly turned invasive, asking personal questions and disagreeing harshly with my responses. He even twisted my words and fabricated lies about me. When I tried to address this using Care.com's guidelines, his messages vanished, and his account was deactivated. Despite assuming the matter was resolved, the next day, I discovered a negative review by him, falsely accusing me of waiting for someone to pass away to gain financially. This unwarranted harassment, verbal abuse, and defamation have damaged my hard-earned reputation built over 20+ years of caregiving. I have reached out to Care.com twice without a response and plan to involve local authorities. I urge Care.com to investigate this user's actions and remove the malicious review, ensuring the safety and well-being of all users on their platform. - Melanie Kersh

We recently hired a cleaning lady to help with our NYC apartment. Despite agreeing to our instructions during the interview, she only worked for 4 hours on the second day, mostly doing laundry incorrectly and neglecting to clean as requested. She became argumentative, demanding we provide specific cleaning supplies. When I asked her to leave at 3 pm as agreed, she refused, causing a scene. She then threatened to report us to the department of labor if we didn't pay her $90 for incomplete work. Reluctantly, we paid her to avoid further conflict. Now she continues to demand money without working, making us feel harassed. I believe she took advantage of us initially and is now exploiting the situation. Any advice on how to handle this situation would be appreciated. Thank you.

Hello, my name is Bria Nervis. I worked as a nanny through your company from February 02, [redacted], to January [redacted]. It took me a while to gather the courage to speak up about this, but with my parents' encouragement, I'm sharing my experience of being sexually harassed while working for a family referred by your company. The client's husband, on a daily basis, would inappropriately touch me, and when I addressed it, it seemed like the wife blamed me instead of holding her husband accountable. I felt silenced and doubted, especially since the husband was manipulative. Even though it's challenging to recall their names after five years, I believe it's important to share my side of the story. I cherished working as a nanny, and I felt my chance to succeed was taken away unjustly. I want to clarify that it was the mom who hired me, but due to her absence, I was often alone with her children, unsure if her husband would harass me. The #MeToo movement has empowered women like me to speak out, and I hope to have a discussion about this issue with you. Thank you, Bria Nervis.

Hello, I am Mattalyn Carollo, and I have been a member of care.com for about 7 to 8 years. I was upset to discover that money was withdrawn from my account without my authorization. I had only purchased a 3-month subscription about 3 months ago, but I was charged an additional $48 recently without any notice. I have not used care.com in months, did not plan on renewing my subscription, and was surprised by the unauthorized withdrawal. I am requesting a refund for the amount taken as I did not consent to this charge. I am open to closing my account if necessary for the refund process. Please contact me via email at [redacted] or phone at [redacted].

I have the Care.com app on my phone, as I don't have a computer. I wonder why the app doesn't function well for everyone. A while ago, I accidentally used someone else's bank card to pay $19 for motor vehicle records on the app. Even though I paid the person back in cash, I didn't select to use that card for future purchases. When I tried to use my card for a $60 criminal background check, I couldn't see any payment screen; it just said the payment was processed. I couldn't even identify which card was charged. I contacted Care.com, but they refused to refund the wrong card, blamed me, and failed to transfer me to a manager as promised. Considering leaving negative reviews on Yelp and influencing my friends to do the same. Someone even mentioned boycotting Care.com. If this matter isn't resolved, I might do the same.

Hello, I am Gabby S. I used to be a caregiver on care.com. Unfortunately, my membership got terminated because I was babysitting with my sister. I was in communication with several families, and I am currently babysitting for five families I met through care.com. I was also in talks with other families, which I cannot continue now due to my account suspension. It's upsetting that my account got suspended for this reason, as every family I worked with appreciated our collaboration. I lost all my reviews and conversations with families. I request to have my reviews transferred to my new "company" account since we are the same individuals as before; it's just that care.com deleted everything. I also hope to retrieve the contacts or job opportunities I was discussing initially. Each family was aware that my sister and I work together without any issues. I tried to register as a "company" as suggested in the email, but the option isn't available. I seek guidance on how to proceed with setting up a company account after my original account was deleted.

I've encountered numerous communication issues with my employer through care.com. There was an instance where my text message was altered before reaching her, resulting in her receiving a completely different message from what I had originally sent. We verified this discrepancy by comparing our texts. Additionally, she has not received several of my messages, while I am receiving her texts without any problem. Despite multiple attempts to call her using different phone numbers, care.com continues to block our communications. The texts we do exchange are fragmented and disorganized, making it challenging to comprehend the conversation. Manipulating the content of my messages is unacceptable and could lead to significant misunderstandings. This unprofessional behavior needs to be addressed promptly.

Hello, this is Eva Recile again. I'm reaching out for the third time regarding error code [redacted]7. My account was unexpectedly terminated. I suspect it might be due to a situation involving a person contacting my past and current employers as references. I understand the need to prioritize the safety of families seeking help, but it's also essential to consider our safety as nannies/baby nurses looking for work. It would be greatly appreciated if you could investigate this matter and find a resolution. If necessary, the individuals she has been contacting are willing to communicate with you since they are also disturbed by her behavior. Your attention to this issue is crucial. Thank you, Eva Recile

Hello, I’m Alana Wood. I recently had my account terminated following a complaint. The complaint was made by an 18-year-old student who found me on Facebook and accused me of cyberbullying. In reality, I had simply asked him to leave me alone, blocked him, and subsequently blocked his girlfriend after she harassed me. He then continued to contact my friends and even visited my home, prompting me to involve the police. Despite this, my account with care.com was terminated without discussing the situation with me. I value my work with children and animals and hope to be reinstated on the care.com team. Thank you and have a good evening.

Subject: Urgent Attention Required Regarding Member Leslie Laycock Dear Customer Service Team, I want to raise a serious concern about a member on your platform, Leslie Laycock. I have personal knowledge of pending allegations of child neglect, child endangerment, physical, and sexual abuse involving her children. My name is Jennifer Chetuck, and I previously worked as a nanny for her and witnessed disturbing incidents. After consulting with my legal counsel, I must inform you that keeping Leslie on your site poses a significant liability risk. If she continues to use your services and any harm comes to her children while in the care of another nanny from your platform, you could be held accountable. Additionally, I am pursuing a defamation lawsuit against Leslie Laycock and care.com due to false information leading to the deactivation of my account. I urge you to investigate this matter promptly and reinstate my account without delay. Thank you for your immediate attention to this urgent matter. Sincerely, Jennifer Chetuck East Patchogue, NY

I recently accepted a one-time child care position. After interviewing at the family's home, I was hired and returned a couple of days later. Upon arrival, I noticed furniture outside and boxes on the porch, as they were preparing to move. The child made a comment about bugs, but the father dismissed it as her imagination. Unfortunately, I now have bed bugs in my home. I contacted the family, but their apology doesn't cover my cleanup costs. They claim they were unaware of the issue. After noticing bite marks on the child, I left as a precaution. I took steps to prevent bringing the bugs into my home. I'm seeking guidance on how to handle this situation as the family has been unresponsive. Thank you, Eleasa.

I purchased the one-time $20 premium membership on care.com to avoid being charged again, but I was just charged for this month. This unexpected charge overdrew my account and now I have bank fees to cover. I am seeking a refund for the charge and reimbursement for the overdraft since this charge was not supposed to occur. As a long-time customer, I had chosen the one-time, one-month membership precisely to avoid this situation. This experience is disappointing considering how positively I have spoken about the website to others. I am upset and eager for a prompt resolution to this matter.

I recently underwent a background check by a potential employer, which unfortunately contained inaccurate information. Despite residing in PA, the report mistakenly listed me as living in Arizona and possibly involved in criminal activities there. I reached out to the Maricopa County Sheriff's Department, who advised me to file an identity theft report in my local county. I contacted the number provided by Care.com, but they were unable to assist me. Despite my consistent honesty with potential employers, Care.com has suspended my account until April 14th, with plans to remove me thereafter. This situation feels unjust. Today, I will report this to my local police but seek reactivation of my account. The current scenario is troubling, and I am unsure how to proceed.

I recently discovered that my account is associated with my email but registered in a different state and city. I explained to the representative that nobody else uses my email, and I urgently need to set up an account to find a babysitter. The account was originally intended for my now-ex wife when I was deployed in the military. As a single father still in the military, I really need access to your services. Thank you for your assistance.

Hello, I need to address the issue I encountered with my subscription. I tried to update my information while in Orlando, Florida, but I continued to receive job offers from there even after relocating to Austin, Texas. As an American citizen, with a clean record, I made an error due to my lack of familiarity with the website. I closed my initial account and opened a new one with updated details, including excellent reviews with a total of 6 ratings at 5 stars each. Despite upgrading my account, I faced challenges closing the Orlando account and establishing the new one in Austin. I attempted to contact support numerous times without success. I am puzzled as to why I have been banned from the platform as a caregiver with a positive track record and paid services. I seek clarification on what inappropriate actions led to my removal, as I believe this was a misunderstanding arising from my attempt to resolve the location issue.

Hello, Good Morning! I am a big fan of care.com and have used their services countless times over the years, recommending it to many people. However, I recently discovered that I've been billed $42.00 every month for the past two years, even though I haven't used the service in at least a year, and thought I had canceled after just one month initially. I have canceled the service once again through the site, and I kindly request that my credit card be refunded for the unauthorized charges. You can verify my account activity to see the lack of recent usage. Thank you for resolving this issue promptly. Best, Cat K.

I was recently terminated by care.com due to a misunderstanding. I resided in Orlando, Florida and had an account with care.com. Upon moving to Austin, Texas, I continued to receive job alerts for Florida despite being unable to update my address on the account. Consequently, I closed my Orlando account and opened a new one in Austin to address the issue. I had positive reviews and job offers on the new account, but unexpectedly received an email today stating that my account was terminated without explanation. This decision, which included reimbursement of pay, was distressing considering my excellent caregiver reputation and background. My name is M.C., and I find this termination unfair and unwarranted, considering my clean record and citizenship status. I am seeking clarification on this abrupt decision.

I have noticed that Care.com treats many of us in a similar unfair manner. Some customers, out of spite, report us for trivial matters even after we have reported them for abusive behavior. They seem to have an excess of caregivers and a shortage of customers, leading them to be ruthless in their elimination process without any compassion or consideration. The market is already fiercely competitive, and I believe the only way to ensure our rights are upheld and create change is to unite and file a group lawsuit against Care.com. We need to demand the restoration of our accounts, involve the media, utilize social media, approach television stations, contact the attorney general, and seek justice in court. We must make this public. No one is above accountability, they are aware of their misconduct, they initially approved us and accepted our fees to work, only to abruptly revoke everything from us. This is unjust. Who is willing to stand with me in this fight for our rights? Will we take a stand or continue to allow them to trample on our rights?

Identity Theft Alert Regarding Care.com Hello, fellow caregivers. Have you ever considered your safety when it comes to sharing your personal information on Care.com? The platform collects your address, social security number, email, and physical location. It's concerning to think they could potentially misuse this data for transactions or sell it to third parties post gaining access to your credit card details. Many terminations seem to occur right after divulging credit card data, which raises suspicions. Instead of relying on them, why not explore the idea of creating our own caregiver website? We are all trained professionals equipped with skills like CPR and First Aid. Let's consider taking legal action against those who compromise our information. Rather than pleading for acceptance, we can establish a platform like RealCare.com where caregivers can be valued and respected. Who's interested in joining in this initiative? Let's take charge of our destinies and stand up for ourselves. If you're keen on this idea, kindly reach out to me.