Care.com Customer Service Issues

I terminated my subscription through the app using the downgrade option. Unfortunately, I was not informed by the app that further action was needed to complete the cancellation process. I recently discovered that the app has been charging me monthly despite my cancellation. iTunes has agreed to refund me for two months, but it seems Care.com has been unjustly taking more of my money. According to Apple support, the downgrade button on the app does not stop the subscription renewal unless additional steps are taken in the iPhone settings. While I am hesitant to make legal accusations, it appears the app may have been designed to mislead users regarding recurring charges. If Care.com can refund the extra charges, I would appreciate it. There seems to be a problem within the app that needs addressing, as the current downgrade option lacks functionality and clarity on the cancellation process.

Hello! I am experiencing various issues with the Care.com website. Despite being a long-time user without any prior problems, I'm facing difficulties with accessing the Premium Membership benefits I purchased in October. Upon clicking on links such as "Premium Members Search Jobs" from emails or messages, I consistently encounter an error message stating, "This page isn't working." Furthermore, attempting to apply for jobs under "Hot jobs near you" proves futile as clicking on "Apply now" yields no results. Despite reaching out for assistance over the phone, the problem remains unresolved. I kindly request a refund for the Premium Membership due to the inability to utilize the services as intended. I am keen to resolve these issues promptly in order to search for jobs, apply, and communicate with potential employers effectively.

To whom it may concern: I am Iris W. from Cleveland, Ohio. I have been with the company since September [redacted], and your company has been charging my bank account $20 per month. My email address is [redacted] Despite receiving several notices related to my field of work, I have not successfully connected with any opportunities. I wish to unsubscribe from Care.com as a personal caregiver, as I believe your company is not legitimate. I have attempted to contact you multiple times but have only received recordings from the [redacted] number without reaching a live person. I spoke with a BBB representative, and they advised me to try reaching out again. Unfortunately, after over two years of using your service, I have not had any success in finding employment.

I am kindly requesting a refund from Care.com for a charge made on December 27, [redacted], that I did not authorize. According to Ralyn, a Care.com representative I spoke with today, the fee of $65.32 was for an annual subscription, charged to my card ending in [redacted], which has since been replaced due to unauthorized transactions. I am asking for a refund via check for this erroneous charge. For further communication, please contact me at [redacted] or via email. Thank you for addressing this promptly. Best regards, Ellen L.

I recently purchased a premium membership on care.com, only to have my account terminated shortly after without any explanation. This was quite shocking and disappointing to me. I believe that this is a questionable practice by care.com. I intend to pursue legal action because a significant amount of my personal information, such as references, credit card details, social security number, and driver's license info, was stored in that account. I received no prior warnings or indications of any wrongdoing on my part, just an abrupt termination notice after my payment was processed. The individuals who had booked babysitting services with me are also considering legal action as they can vouch for my integrity. Being a NICU nurse whose credentials have been cleared by the state, I feel compelled to take action to address this issue with care.com.

I recently received an email stating that my Care.com profile has been terminated. I am confused as to why this action was taken as I have been a loyal user of Care.com for many years without any issues. I have utilized the platform for nanny services, babysitting, and pet care successfully. I am upset about the sudden termination, especially since I am a paying member. As a nanny with two decades of experience, this termination is affecting my ability to support my family. I am concerned about the lack of explanation provided for the termination. If there was a security breach with my information, I need to be informed promptly. My other social media accounts were recently compromised, and if this is related to the termination, I need clarification. Please contact me at your earliest convenience to address and rectify this situation.

I recently received an email stating that my care.com account was closed without any explanation. My information, including my email and social media accounts, has been hacked, causing me great distress. I am unable to work now because Care.com has reached out to people I was working for and informed them that I am no longer part of their platform. This is unfair, possibly illegal, and I demand answers for this abrupt termination of my account. I have sought legal advice regarding similar hacking incidents on other websites and am willing to take further action if necessary. Please contact me urgently to resolve this situation as it is affecting my ability to provide for my children. The actions taken by Care.com, such as informing my clients that I am no longer associated with them, are causing unnecessary stress and inconvenience, and I urge you to address this matter promptly.

Hello, my name is Patricia Mancia. I just received my statement and noticed that $45 was charged again. This has happened twice now. The first time, I gave permission for the charge, but the second and third times, I did not authorize these payments. I need the money back into my credit account as I do not have funds to pay the bank. I am currently unemployed and only took on two jobs with you a few times. If you doubt what I'm saying, you can reach out to the two people who hired me. Please refund the money taken from my account and refrain from charging the $45 again.

I am currently facing an issue with a client attempting to conduct a background check on me. The results indicate a problem verifying my Social Security Number, causing the Criminal check process by Denise A.'s vendor, Sterling, to fail. I have confirmed with the Social Security Administration that there are no errors from my end. However, the client contacted care.com and was informed that my background check has expired, prompting the need for an update. I am eager to address this situation promptly as the client is keen on making the payment for the updated background check.

I attempted to buy a background check for $69, but received an email saying my SS number couldn't be confirmed and my bank wouldn't be charged. I tried again with the correct SS number, but got the same email and no charge. Yet, I now see two pending charges of $69 each totaling $[redacted], despite being told I wouldn't be charged.

I recently spoke to a support representative named John regarding my account that I opened in January [redacted]. I have been experiencing issues with caregivers hired through your platform, leading me to cancel the service in February since it was not utilized. Despite requesting a refund and following up in April, the cancellation was not processed. To my disbelief, I have been continuously billed for the service until December [redacted], amounting to 11 months of charges. Upon contacting customer service on January 9, [redacted], John informed me that no supervisors were available to address my concerns directly. I reiterated my request for a refund for the months of March through December, totaling $[redacted]. Despite my frustration and lack of resolution thus far, I am hopeful that the billing team will review my case promptly and provide the necessary refund.

I recently hired a caregiver from your platform who abruptly abandoned their shift and breached HIPPA regulations. This individual, identified as Margaret Berry from Sussex, WI, demonstrated misconduct by disregarding my instructions and smoking in my residence despite my objections. As a person with limited mobility, I require assistance for six hours daily, which should have been manageable for a qualified professional. Unfortunately, this caregiver exploited my leniency and neglected her duties. I struggled with assertiveness in managing her behavior, leading to a mismatch in expectations. Regrettably, she failed to communicate her departure properly, leaving me in a difficult situation of finding replacements. It is essential to bring attention to her unprofessional conduct to protect other vulnerable individuals in need of care services. Moving forward, I am in the process of interviewing potential candidates to fill the vacancy left by Ms. Berry.

My name is Ellen B. My account got suspended due to a complaint by Mindy M. I have over 20 years of experience in child care, owning and operating two licensed centers and working with families on Care.com. Currently, I'm dedicated to two families for more than three years. Mindy contacted me with an incompatible schedule, and when I explained my availability, she reacted poorly. Despite my efforts to accommodate her, she became upset. I should have directed her back to the initial schedule instead of trying to adjust. I never offered to cancel on other families but proposed rearranging with notice. The negative review was exaggerated, and my other families are providing positive feedback. Please reach out to me via email so I can share those reviews. My account's suspension was unjust, and I'm seeking reinstatement.

I recently noticed a decrease in the number of replies shown on my profile compared to a few days ago, indicating that I respond to less than 70% of my messages. Upon checking my messages, I found no new ones. When I attempted to view one of my pending applications, I was prompted to upgrade to allow the parent to reply. Believing that the parent was unable to respond because I wasn't a premium member, I proceeded to purchase a 6-month premium membership for $60. I suggest adjusting the pricing information to avoid confusion, as I expected to pay $10 rather than $60. After becoming a premium member, I discovered that there were no new replies or messages waiting for me. I am puzzled as to why my reply percentage has dropped when I make sure to respond to every message, even if I decline the job offer. I am also curious why a membership is required for others to reply to my applications. I have been a member of care.com since its early days and have previously appreciated the service for helping me secure jobs. However, my recent experience has left me feeling disappointed and as though I have wasted $60, a significant amount for me as I seek new job opportunities. Previously, premium membership offered benefits like free background checks or being featured, but now it simply enables others to reply to my job applications. If my understanding is incorrect, I would appreciate clarification. In the past, I recommended care.com to acquaintances searching for nannies, but now I am reconsidering this endorsement. I will continue using the service for the next few months before reassessing my satisfaction with it.

I recently received a message regarding my background check. I want to clarify that several years ago, during a difficult period when I lost my job, I wrote a check on my account to support my family. I have learned from that mistake and have paid the consequences. I have nothing to hide, as I have gone through background checks before. I am a good person who has asked for forgiveness and has received it. I have provided care for children through care.com, and I have received positive references from parents who still contact me for babysitting services. I have moved on from my past actions and hope this does not prevent me from opportunities. Thank you, Debra C.

I recently received an email from your team informing me of the termination of my account, but I am confused by this decision. I had purchased a premium membership, paid for background checks, and maintained multiple 5-star reviews. I had various job interviews lined up, and losing my account has cost me potential opportunities. I believe I am entitled to an explanation for the termination. If my account is not reinstated, I will share my negative experience and opinion of your company's lack of consideration for caregivers. There are alternative babysitting platforms available, and I intend to inform everyone I encounter about my experience.

Hello, I am reaching out for help. As someone looking to be a caregiver but facing challenges with online applications, I am feeling confused and frustrated. It seems like my application is not being accepted in any other format. Care.com needs to consider offering alternative options for individuals like me who have limited computer access. I have noticed several job openings that align well with my extensive experience in early childhood education, as well as my background in management and customer service. One specific opportunity I am interested in is the chef/house manager position in LaFayette Hills, P.A., for which I believe I am qualified. I would appreciate guidance on how I can apply for this role in an alternative format. Thank you for your assistance.

I haven’t checked the site for a few weeks, but I'm still getting emails. When I tried to log in, I couldn't and reached out to Customer Support. Unfortunately, the representative wouldn't disclose the issue to me, insisting on speaking to my parent. I explained I was at work and couldn't do that. The conversation didn't lead to a solution, and I'm left with the problem unsolved. Interestingly, there was a job offer in one of the emails, which adds to the frustration since I couldn't access it.

This morning, I upgraded to a premium membership through the app but have not yet received any premium features. I upgraded to apply to a specific job that required two messages, but I can only send one message as it prompts me to upgrade again. I was charged $54.99 for three months, and although I cannot upgrade again because I am already subscribed, my account still shows as "Basic." I have been a long-time user of care.com and have always had instant upgrades in the past. I need this issue resolved today as I feel frustrated that I upgraded for one job, yet cannot utilize the premium features to apply properly.

I recently booked three different workers through your service and provided my card information. I signed up and arranged interviews, but I haven't received any calls or emails. I am unsure if the workers got the information or have tried to contact me. I can't find a section on the website for responses and I'm worried about missing out on important job opportunities. This has been a frustrating experience, and I may need to request a refund unless this issue is resolved promptly.