Care.com Customer Service Issues

I would like a refund for the charges taken from my bank account and request the cancellation of any account under my name, Jane Uneanya. I had contacted you on multiple occasions to explain that I did not wish to be a member. Unfortunately, I was misled by an aggressive individual who directed me to care.com instead of helping me pay my insurance bill to USLI, the company I originally contacted. At that time, I was informed that my membership was canceled and that a refund would be issued to my credit card within a few weeks. However, it has been approximately 4 months and I recently discovered that another charge of $38.99 was deducted from my account on 9/6-9/7. I kindly request a refund for all the charges taken from my account and the immediate cancellation of this misleading membership. If this matter is not resolved promptly, I will have no choice but to escalate it to the Better Business Bureau and pursue legal action.

I have been a paying member for years. When Covid-19 hit, I had to take care of my parents' children while they worked from home. As the situation prolonged, I returned with a mask. Despite receiving one month's severance pay when the kids joined a summer camp, I'm struggling to find a new job with enough hours. I am now seeking additional income to make ends meet. Care.com, my usual go-to, seems to have restricted my access as a non-paying member to respond to inquiries without a background check payment. Even when I was a member, many families preferred to conduct their own background checks. I wonder why job seekers like me have to pay extra for this information, especially when financially challenged. I request instructions on how to reopen my account to reply to potential clients. I have a 5-star rating but believe families should bear the background check costs, considering the demanding and underpaid nature of caregiving. Although I have references to share, I am finding the cost of background checks on Care.com burdensome. I hope for assistance in contacting my recent inquiries and showcasing my letters of recommendation. Thank you for your support.

On June 17, [redacted], I was charged $[redacted].48 for the full premium membership that I purchased for a year. However, when I tried to log in, the system prompted me to sign up again. As a result, I have been unable to hire or communicate with a sitter as it keeps asking me to purchase a membership. I have been searching for customer support but have not found any functioning email or phone number to address this issue. I am extremely frustrated at this point and simply want a refund. If this matter is not resolved promptly, I will escalate it to the FCC.

I am seeking a refund for my subscription due to an issue with Virginia P. causing problems with my account and hindering my ability to secure services. She has disrupted my requests for care, leading to frustrating interactions and delays in finding assistance. Despite providing all necessary information, I have faced unhelpful responses and delays in securing services. Virginia P.'s actions have made it challenging for me to access care in my area, creating unnecessary obstacles in my search for a babysitter. I would like a refund and to cancel my subscription unless this matter can be resolved promptly.

I am Rita H., and I purchased a 3-month subscription. However, my granddaughter Marie S. set up an account for me. I was dissatisfied as I couldn't find the cost upfront when signing up for myself. Using Marie's login to access candidates for work, the system stopped working, and prompted me to enter a password without success. I attempted multiple times, but couldn't set up a proper account. If I can't receive assistance on how to utilize the service, I wish to cancel my account and receive a refund due to the frustrating experiences within a few days. Kindly contact me to resolve this matter. Thank you.

I registered on September 9 and my payment was accepted promptly. I quickly found a client, but then my payment was refunded, and I was removed. After re-registering as a premium member with background and auto checks paid for in mid-September, I am still pending. Despite reaching out to the help center over 20 times, no resolution has been provided. Is this the standard way people are treated? I urgently need a job, which is why I turned to care.com, but it has become a nightmare. I am extremely disappointed and need to commence work soon, especially with Christmas approaching and having twin girls to care for. Losing two part-time jobs due to COVID has made this situation even more urgent. Why am I facing this treatment?

Hello Care.com, I'm Alicja Dryja from Chatham, New Jersey. I received a message on October 2nd at 2:43 pm stating that my account has been suspended without any explanation. I have been actively searching for a full-time job for 4 months, which has been challenging at the age of 61, despite my 23 years of experience as a nanny for infants and toddlers. Can you please inform me of the reason for the suspension and whether it is temporary or permanent? I would appreciate any assistance in resolving this issue. Thank you in advance.

I opened an account a few years back to find a nanny job, but recently returned to look for a caregiver for an Adult Foster Care home. The website prompted me to use my old account and pay $18.99 to continue. I expected access to caregiver contact information based on the details I provided, but upon payment, I was redirected to the previous nanny job section. I am unable to search for caregivers as intended. I request a refund as there was no indication I wouldn't be able to look for caregivers and the payment was required to proceed on the website.

Hello, I am currently seeking a caregiver for an elderly individual. I have been in touch with a potential candidate, and I have requested a background check. Despite the individual telling me they granted permission, Care.com's message indicates that the permission has not been given. The message reads: "We're waiting for Deborah H. to approve your background check request. Once approved, we will start the background check and email you when the report is ready. Note: Due to COVID-19, some court records may be inaccessible, and the completion of your report may be delayed. We apologize for any inconvenience." I would appreciate any assistance in resolving this, although it appears to be a challenging situation. Best regards, Richard G. Sammamish, WA

Hello, After my return from MI early in [redacted], I registered on Care.com. I want to share some background leading to my membership to explain why I required your services. I stayed an extended period due to my Stepfather's terminal lung and brain cancer diagnosis. I assisted my mother with various tasks and offered a distraction from the difficult situation. After his passing, I was hospitalized for sepsis, experienced severe skin conditions, panic attacks, and PTSD flashbacks. I had to move to CT due to a state closure. I sought help through Care.com, but faced challenges with the caregivers I tried to hire. I encountered login issues via email links only, making access difficult. Despite attempts, I was unable to get the assistance I needed. This led to a hospital visit in August. I believe having support could have prevented this. I request a full refund for my [redacted] membership and ask for no further charges on my VISA. Best, Kim

Hello, I need advice about a client I've been assisting for nearly four months. From the start, he has been harassing me with personal questions. Despite my constant firm responses, two weeks ago, I sent him an explicit email asking him to stop his behavior. I made it clear that I am solely there to assist his daughter, Sophia, as a healthcare worker specializing in special needs. I have typically found clients through care.com over my 23-year career without any issues. How can I prevent him from leaving a negative review? I have given him a final warning, but I want to know how to avoid future contact from him once I terminate our professional relationship. He is aware of my address due to paperwork for state payments. I seek advice on resigning from this client while informing care.com. Thank you, Lourdes

I haven't used my Care.com account in a year since I moved. Unexpectedly, I was charged $14.99 on October 1st, [redacted], for a service I'm not utilizing. I didn't receive any notifications or approve this charge. I would like a refund as I caught this error within a month of it being deducted from my account.

I accidentally signed up for the premium subscription, which I do not want. I am sorry for the confusion on your website. I am trying to book a babysitter for Saturday, November 6, but I only need a babysitter for a one-time service. I do not wish to have a one-year subscription. Please downgrade my account immediately and refund the charge. I only need a babysitter for next Saturday. Please assist me in determining the correct plan to be charged for and processing the refund for the premium subscription. Thank you, please contact me via email at [redacted]. Thank you.

I contacted Care.com to express my concern about the availability of Vet Techs for pet care services. I did not receive a response. After subscribing for a one-month trial at $12 to explore the site for Vet Techs to assist with my cat's subQ fluids, I promptly canceled my account to avoid auto-renewal. Despite no Vet Techs being available, I managed to find one through my local vet, rendering the $12 fee wasted. To my dismay, I noticed Care.com attempting to charge me for a full year ($[redacted].88), which I never authorized. I have emailed [redacted] twice to cancel, yet received no acknowledgement. This situation is unacceptable, and I refuse to pay for a year's worth of services when one month was unsatisfactory. I demand a refund as your site did not meet my needs, and this billing error has been inconvenient for me. Linda E.

I haven't accessed my Care.com account in a while because I've been caring for a family for the past three years. Suddenly, when I logged in, I discovered that my account has been terminated. The message mentioned that I'm no longer eligible to be a care member. I have a clean background and a good driving record, and I've been using Care.com since [redacted]. I suspect someone may have falsely reported me to get me removed from the site. I wonder if I'm allowed to create a new Care membership because I believe I've done nothing wrong. Every time I attempt to make a new profile, I'm automatically removed, which is confusing and frustrating.

I am having issues accessing my account. After discovering a typo in my birthdate on a background check, which has since been fixed, I am still unable to log in. My email ([redacted]) is not being recognized, and I can no longer log in with Facebook as I did before. Despite sending my driver's license picture to resolve the birthdate error, I am still locked out. I rely on this account for job opportunities after successfully passing background checks before. Unfortunately, I can't reach anyone via phone or messages, and this is crucial for finding work. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you, Jody F. [redacted] [redacted].

Hello. I recently signed up on care.com using my email address ([redacted]). Everything was fine until I paid my monthly fee. After that, my password stopped working. I attempted to reset it using the "forgot password" option, but I didn't receive the reset email. I'm confused and seeking help to resolve this issue. I would like assistance with either signing back in successfully or receiving a refund. Contact me at [redacted]

I worked on 11/6/[redacted] for 12 hours and have not received payment from the person I worked for. I have tried to reach out regarding this unusual situation to no avail. Despite my efforts, I have not been paid, and no one has communicated with me about the matter. When I attempted to contact them, the call kept disconnecting. Additionally, there are no pending transactions related to this job on my bank statement. If this issue remains unresolved, I may have to pursue legal action to recover the $[redacted] owed to me. Please reach out to me at [redacted].

Hello Care.com, my name is Josana Howell and I require assistance regarding my recent experience with Laura and her brother Dale in Prescott Valley, Arizona. During my brief employment of four days, they consistently shortened my shifts and disrespected my time. On one occasion, they called me back to attend to their mother's needs, neglecting their responsibilities. When I addressed the issue of unpaid work, Laura's unprofessional behavior escalated to the point where I felt humiliated. This unprofessional conduct is unacceptable, and I strive to uphold a high level of professionalism in my work. I am disappointed by this experience and seek guidance on handling such situations in the future. Thank you for your attention. My contact number is [redacted]. Josana, a member of Care.com since [redacted].

I would like to learn more about Care.Com before signing up. I am looking for Senior Care services from a State of Texas licensed agency. Our long-term care insurance provider, New York Life, will require approval. The caregiver must keep concise daily care notes covering Activities of Daily Living. I will handle claim submissions and settle payment with the agency based on the hours of care given. Could you please provide your State of Texas license number?