Care.com Customer Service Issues

I requested the cancellation of my account, but now my email is not linked to any account. Even though I won't be using it, I still want to be able to check on my account status. The instructions provided to reach a human lead to a pre-recorded message that promptly disconnects. Not quite the human contact I was expecting. My account is associated with the email address [redacted] In case of any follow-up, I can be contacted at [redacted]. Best, CB

Hello, my name is Melissa Miller. I opened an account yesterday, but I'm unable to access it. I've been having trouble getting assistance over the phone, as the call keeps disconnecting. The account is registered under Melissa Miller, even though my card has Melissa Ramsey on it. It's only been less than 15 hours since I opened the account. I would like to request a refund of my money if the service is not working properly. If I can't reach anyone for support, I prefer not to continue with the service. Here is my phone number: 1-[redacted]. My address is [redacted] Coopermill Rd., Zanesville, OH [redacted]. I hope to see the refund soon. Thank you very much. Have a great day, Melissa Miller.

I received an email today informing me that my account has been cancelled without any explanation. I created the account around two weeks ago, and I am feeling overwhelmed because I am currently dealing with Exposure to Toxic Mold along with other Neurological and Chronic Pain conditions. On my job listing, I mentioned the need for Occupational Therapy, Treatment for Lymphoedema or Neuropathy, which are recommended by my doctors at Cedars-Sinai. I have a nurse and Physical Therapist from Ideal Care who visit me once a week. I have come across several fake accounts on your site, which has added to my confusion and frustration. My account was not misleading or inappropriate in any way. Despite being unsure about using the platform, I reached out to some individuals, and my interactions were neither inappropriate nor misleading. I am now seeking clarification on the status of my refund.

Hello, I am having trouble accessing my premium account. Initially, I signed up with [redacted], then later changed it to annefitz1934@gmail, which is my elderly mother's email address. I am experiencing issues logging in with both emails. When I attempt to reset the password, it says there is no account linked to either email. We have already paid for the premium service and need to access the account as we have posted an advertisement. If we do not receive assistance by the end of the day, we will have to cancel the charges. We initially reached out for help on the 16th via email. Please contact us at [redacted] or call [redacted]. Prompt assistance would be greatly appreciated. Thank you, Anne F. & Cathleen D.

Hello, my name is Karen S. from Charlotte, NC. I am trying to cancel my premium membership as the methods provided in the help section are not effective. On 6/15/21, a charge of $58 was processed on my credit card, and I wish to stop the auto-renewal. I encountered an issue with an applicant named Breanna whose quoted rate differed significantly from her posted rate. Initially asking for $[redacted]/hr through text, she then lowered it to $90 and ended at $30 after I declined. This inconsistency raised concerns. Additionally, the customer service experience was subpar, with the number leading to a recorded message before disconnecting. The website lacks the functionality to provide a rating effectively. Due to these reasons, particularly the absence of adequate customer support despite the high fees, I cannot recommend this service to others.

Hello, I am experiencing significant frustration in my attempts to create an account with your company for job search purposes in the nanny or babysitter field. Every time I try to register, an error message "We're sorry. We cannot create your account at this time" appears, which I find perplexing and distressing. I am 23 years old with a clean Level 2 background check and CPR certification. I work for HomeCare Assistance in Palm Beach Gardens, FL, and have substantial experience with childcare. Despite trying various methods such as using different email addresses, ensuring password compliance, refreshing the page, and rebooting my computer, the issue persists. I am fully compliant with all requirements but still unable to create an account. Your assistance in resolving this matter is greatly appreciated. Thank you, Constance S.

I would like to cancel my account as I no longer require this service. I have tried to do so multiple times but have been unsuccessful. Despite entering my correct password, I never receive the reset email. Although it indicates that I am logged in and can access my settings, the cancellation process seems impossible. When reaching out for assistance through the chat service, the representative suggested filling out a form that incurs additional costs. The [redacted] number provided only leads to a recorded message, adding to the frustration. The website displays available skilled caretakers for hire, but in reality, none seem accessible. I urge for my account to be closed immediately. Should this request not be fulfilled, I will escalate the matter to the Better Business Bureau due to the numerous obstacles faced in trying to cancel my account.

I recently signed up for Care.com and encountered an issue with my account. While filling out my information for a background check, I mistakenly provided the wrong address matching my current driver's license instead of the one on my state ID. This led to my account being blocked before I could update my address. Despite already paying $20.68 for the background check, I am unable to proceed. I am frustrated by this situation as I have experience working at a daycare and possess a valid background check. I was wondering if there is a way for me to resolve this by possibly submitting a photo of my tax statement to either receive a refund for the payment made or reactivate my account.

My husband accidentally subscribed to your service, and we cannot afford the yearly fee. We haven't used the service yet, as we haven't contacted any sitters. We were charged $[redacted], which we need refunded. Please reach out to us via email at [redacted] or call us at [redacted] or [redacted]. We tried to cancel or downgrade the subscription on the website as instructed, but the submit button isn't working. We appreciate your help in resolving this issue. Sincerely, J and J Givens

I have been losing clients and feeling very unhappy. A few months ago, I contacted customer service regarding my profile on the website. I reached out via chat and website email to address the incorrect information, such as my address and date of birth. The agent recommended closing my account and creating a new one, but I disagreed as I have received great reviews over time. After running my background check, my account was either closed or suspended by care.com due to a discrepancy with my birthdate and the driving record. I have a clean background and I am a certified CNA with a good standing from Florida Health and FBI checks. I would like to regain access to my account with all my reviews and history intact. It's frustrating that in today's world, we can't simply correct information without losing everything. When I tried reaching out to customer service, all I received were automated responses. Can someone please assist me?

I recently received a notification that my account has been disabled. I am concerned that the family I babysat for may have falsely reported me to avoid paying me. I am currently in a difficult situation. I worked for Matthew Ross for over a month and he only paid me for a portion of the time I worked. He still owes me payment for more than three weeks of full-time work, and I suspect he is trying to avoid compensating me. My livelihood depends on receiving payment for my work, and it is frustrating to feel taken advantage of by someone I showed compassion towards. I would appreciate the opportunity to speak with a care.com representative today to provide more details about my situation and request access to my account. I am concerned about this individual potentially deceiving others in the future. I am facing a loss of $[redacted], and not being able to access my account is hindering my ability to secure new employment and meet my financial obligations this month.

I need to cancel my membership immediately. Hi, my name is Darlene. I registered on Care.com under [redacted] I am reaching out to see if it is possible to cancel my membership before the next charge since I am no longer seeking job opportunities. I have not used Care.com and did not finish setting up my profile due to being unable to provide my social security number. This has prevented me from canceling my membership through the app or website. Please cancel my membership without charging my card to avoid further issues. Care.com's process has been challenging as I am unable to proceed without completing my profile, which requires a social security number. Kindly assist in canceling my membership promptly. Thank you.

I am frustrated with Care.com's services. I signed up for a membership but only receive automated emails about cleaning services without any human contact available for clarification. I have experience in website development and know the importance of customer service. I want to speak to a representative to understand payment details and the necessity of a monthly fee. I am also confused about the service descriptions' requirement and then being told they are not sufficient when selecting services. The website lacks clear instructions on payments to providers. I urge Care.com to improve customer service by providing live support.

Hello, I attempted to register with Care.com on May 21, [redacted]. However, it seems the process was unsuccessful, so I tried again on May 23, [redacted]. Sadly, I seem to have signed up twice inadvertently, leading to double billing since May. I had access to one account created on May 23 and utilized it for a few months before canceling. As for the other account from May 21, I've been charged thrice, on 5/21/[redacted], 6/21/[redacted], and most recently on 7/21/[redacted]. Despite not being able to access it, I believe this second account requires closure. My requests are to cancel this account and reimburse the overcharges totaling $38.95. If needed, my contact details are as follows: Lisa S., [redacted] Wedgewood Drive, Pickerington, OH [redacted], [redacted], [redacted], and [redacted]

I recently sent an email requesting a refund and cancellation for my membership due to incorrect information. I was under the impression that the unlimited background check was included in the yearly subscription fee, but later discovered it was an additional $[redacted]. Unfortunately, by the time I noticed this, the payment had already been made. I would appreciate it if both services could be cancelled, and I am seeking a full refund.

I am upset and shocked. Recently, my nanny left my baby unattended with my elderly father on her very first day. I reached out to her multiple times, but she blocked me on care.com and on my phone. Her name is Angelina T. I am at a loss for words. My father has Alzheimer's, which makes the situation even more challenging. I was not even home when she left, leaving my baby and vulnerable father alone. What should I do now?

I have been repeatedly charged by Care.com monthly despite deactivating my account each time I get charged. Last month, after contacting Care.com and explaining the issue, they claimed not to see a charge from the last month due to insufficient funds, promising to deactivate my account. Yet, I was charged again last week. I seek an immediate refund for this recurring charge. It is frustrating to be billed for a service I do not use despite my efforts to cancel the account.

I have been a member of Care.com for some time now and recently connected with a family looking for care for their loved one. After the family requested a background check through Care.com, I received an email to authorize the release of the report to them. Upon clicking the link provided, the motor vehicle checkbox was already selected. Assuming it was part of the process, I proceeded. To my surprise, I was charged $19 for a report, despite Care.com's initial communication stating no charge for the background check. Following this, I found myself unable to access my account as it had been temporarily suspended by Care.com, citing a review of my background check results as the reason. This suspension has left me puzzled as I have always maintained a positive account history, made timely payments, and upheld a professional conduct on the platform. I am unsure what review they are referring to since I can only see the motor report review. Your assistance in resolving this matter would be greatly appreciated.

Hello Care.com Team, I recently signed up for a 3-month subscription on the site to post a job for our non-profit preschool. However, I am displeased with the site's usability. Moving between candidates resets to the first page, essential information like pay expectations is buried, and it seems more tailored for babysitters rather than teachers. Being the director of a non-profit preschool limits my time to use the site effectively. I would like to cancel my subscription as it does not meet my needs. If a charge for the first month is necessary, I understand. Ideally, I would like to cancel without payment or ongoing charges for the full 3 months. Please advise on how to proceed with canceling my subscription without further fees. You can reach me at [redacted] or [redacted] Thank you for your assistance and understanding. Michelle Fernandes

I contacted customer service today regarding a $39 charge on my VISA card, unsure about Care.com. I was informed I've been paying $39 monthly since [redacted], totaling almost $[redacted] annually for a service I haven't knowingly used. I never authorized a recurring monthly fee and have never required a nanny or caregiver. I only sought a part-time babysitter briefly in [redacted] when helping care for my grandson. I find it unacceptable to be charged for a service I haven't utilized or accessed. I am requesting a refund for these charges for which no services have been provided.