Booking.com Customer Service Issues

I made an online hotel reservation, but upon reaching the hotel, they were fully booked. I was charged $[redacted].34 and would like a refund. It was frustrating to be out of town, reserve a room, and have it unavailable upon arrival. The hotel manager mentioned contacting everyone to inform about the full booking, yet online platforms continued to accept reservations. It was disheartening to drive around town searching for a room, only to discover the one I found online wasn't accessible.

I recently had a reservation in Thailand with Confirmation #[redacted].[redacted].[redacted]. On the second day of my stay, I took a shower and shortly after fell ill. After a hospital visit, I discovered I have an allergy to mold and mildew, which I found in the shower of the hotel. I spoke with the manager who mentioned a refund through booking.com. I left the hotel and was advised of a 23,630Bth refund, but was told to reach out to booking for the refund process. I have photos of the unsanitary conditions in the hotel. I stayed for only one day and I am requesting a full refund due to the circumstances. Thank you.

Здравствуйте, Я давно являюсь вашим постоянным клиентом и всегда остаюсь довольным вашим обслуживанием. Однако на этот раз я совершила ошибку при заказе такси, напутав даты. Я сразу связалась с водителем после получения сообщения и попросила изменить дату поездки, понимая свою ошибку. Прошу вашей помощи и понимания, так как я человек старшего возраста (69 лет) и иногда допускаю недочеты. Я хотела бы просить о частичном возврате оплаченной суммы за такси, это имеет для меня значение. Благодарю вас за понимание и надеюсь на ваше содействие. С уважением, Анна С.

I am reaching out because I mistakenly used the wrong email address, typing [redacted] instead of the correct [redacted] Due to this error, I do not have a confirmation number or PIN to access important reservation details. The booking is for four people in Victoria Falls, Zimbabwe, with check-in on July 10 and check out on July 12. The reservation was made yesterday, May 29, [redacted], but regrettably, I cannot recall the hotel name. The reservation is under the name Carlos Javier Zepeda, and my correct contact information is email [redacted] and cell at [redacted]. This mix-up is why I am unable to retrieve the reservation number or PIN necessary for my booking.

I called on May 9th to reserve a room for June 3rd and 4th, [redacted] at the Days Inn in Wyndham Lakewood South Tacoma, Washington. Everything seemed all set until I received an email saying my reservation couldn't be processed for that date. They mentioned trying to accommodate us on Friday, June 2nd, which is not acceptable since we are arriving that day to visit our grandson in the Army. Please contact me as soon as possible. Nina Hicks, [redacted], [redacted]. We are flying out at 8:15 on Friday, June 2, [redacted], and really need the room. I had believed everything was confirmed, and now I am left unsure.

Subject: Request for Information Regarding Cancelled Flights Good morning, My name is Mayka Moreira, and I am reaching out on behalf of Yong Wang, CEO of HIJOS DE CARLOS ALBO, SLU. I am seeking information about an incident involving 2 cancelled flights on May 24, [redacted], by Intercaribbean. The confirmation codes are as follows: ABPHS5 under the name of Yong Wang Tao, Flight booking number: 40-[redacted]14, Pin Code: [redacted] ABPHS8 under the name of Francisco Manuel Mato Agrelo, Flight booking number: 40-[redacted]14, Pin Code: [redacted] The cancellation was notified to the customers on the same day without any additional information or financial refund, and they are within their rights to demand a prompt resolution. Intercaribbean's customer service department advised me to contact you to request the refund. Below is their response: "We apologize for the inconvenience caused to your passengers. An email was sent on May 23, [redacted], regarding the cancellation, and the passenger would have been re-accommodated on a flight. Our reservation department also attempted to reach out by calling the reservation phone number but was unsuccessful. Kindly request the travel agent to contact us so we can provide an exemption code for processing the refund." I look forward to your response. Thank you.

Hello, We had a booking in Greece, Athens - confirmation number: [redacted], PIN code: [redacted]. Unfortunately, upon arrival, the owner canceled our reservation without any notification, which left us stranded without accommodation. We couldn't check-in as planned due to this sudden cancellation. We are requesting a refund for this inconvenience. This was our first visit to the country, and the entire experience turned sour because of the unexpected cancellation by the owner. We are eagerly awaiting the refund promised by booking.com within 7-12 days, but it has been over two weeks, and we have yet to receive the reimbursement. Your prompt attention to this matter would be greatly appreciated. Thank you.

To the concerned party, I am writing to report the issues I faced during my recent apartment booking in Alanya through Booking.com. My name is Ali R., and the apartment's address is 24 Kaleyolu Caddesi, Alanya, Turkey [redacted]. Despite reserving the apartment from May 20 for a month, I encountered a significant problem upon my arrival on the night of May 21. Despite the supposed 24-hour service, there was no staff present. Despite knocking on doors, I received no response, leaving me stranded at night with luggage in tow, struggling through the dark uphill alleys. After a long trek, I sought help from a policeman and ended up at a hotel. Returning the next day, I found a phone number I missed. After calling, I learned no one lived there and had no knowledge of my booking. Currently staying in a hotel and $[redacted] deducted, I request a refund and compensation for the distress. My reservation code is [redacted]. Your quick attention and resolution on this matter are appreciated. Sincerely, Ali R.

I tried to book a flight to New York departing on September 3 and returning from Quebec on September 13. Unfortunately, I ended up with a flight from Montreal instead. I have called your helpline four times and each time got a different country. They were unable to assist me and mentioned forwarding my case to another group, but I have not received any help yet. It has been over 24 hours, and I am frustrated. If you are not able to assist, please escalate this issue to someone who can help. My name is Christopher Ford and my customer reference number is 40 [redacted]54. Thank you.

To whom it may concern, I'm extremely frustrated with Booking.com! I'm attempting to book a hotel in Prague with all the correct information. However, despite everything being entered accurately, it keeps rejecting my payment. My bank has confirmed that there are no issues on their end and no records of any attempted purchases. When trying to reach out to the hotel, all I see is a canceled reservation for Whistler Hotel. I'm unable to contact the hotel directly, and Booking.com's phone line only assists with existing reservations, which is exactly what I'm trying to make. It's incredibly frustrating. I request that Booking.com contacts Hotel Bila Labut in Prague to resolve this issue promptly. Regards, Marcela K.

Dear Sir, I would like to share some information. I recently visited Manali and booked a room at Sana Cottage advertised as 4 stars. Upon arrival, we were given a room at Sita Cottage on the 4th floor. After requesting a room change, we were offered a storage room without a TV or proper geyser for an additional [redacted]. Upon checkout, the staff became aggressive, took down the car number, and even took photos. They insisted on cash payment, so we had to pay the remaining amount online. The room lacked proper service. Regards

Dear Booking.com Support Team, I am writing to address the recent unexpected termination of my account. This situation is concerning as I heavily rely on the income from my account to meet my financial obligations. I am committed to providing quality service and complying with Booking.com's policies. I am requesting a reconsideration of the account termination and access to my extranet to understand the reasons behind it and retrieve pending payouts. Prompt resolution is crucial for me to address my financial commitments. Your urgent attention to this matter is greatly appreciated. I am willing to provide any necessary information to resolve this issue efficiently. I look forward to your response and swift resolution. Thank you for your understanding and assistance in this matter. Best regards,

I encountered an issue booking two cars. Firstly, I reserved car Nr. 01 and got a confirmation. On my second try, I faced a webpage error, leading to no confirmation while seeing two bank withdrawals. Strangely, I only got a confirmation for car Nr. 01, not Nr. 2. Upon checking, the withdrawals didn't go to booking.com but to a bakery, sparking concerns about the payments. I canceled and got a refund for car Nr. 01 but not Nr. 02. Unable to find them in my booking.com account after several attempts. To solve this, I tried with the mobile app, ending up with reservations for car Nr. 03 and Nr. 04. Nr. 03 got confirmed, but the bakery shop reflected on my bank statements. However, Nr. 04 didn't show any confirmation despite appearing on my account. This situation is frustrating and unprofessional. Seeking guidance on what to do next. Thank you for your help. Regards, M. Volpe.

Reservation Confirmation: [redacted] Security Pin: [redacted] Initials: A.K. Prince I recently stayed at LeTraverse in Pienza from May 29th to June 1st. Despite the beautiful property, my room fell short of expectations. The bathroom lacked adequate sunlight and the room did not match the online description. The pool was also out of order throughout my stay. The room temperature was difficult to regulate, leaving me either too cold or too hot. This uncomfortable experience did not align with the high rating of 9.4, and the price paid did not reflect the quality of the accommodations.

Regarding confirmation number [redacted]: I need assistance with my reservation at Hometowne Suites Studios. Anthony mentioned they were unable to honor the booking due to an order from the Taylorsville police. He assured me the reservation was canceled without charges. Please confirm that the $[redacted] charge won't be processed on my Mastercard. You can reach me at [redacted] Thank you. - Kathryn Stone

I have attempted multiple times to cancel my booking in Windsor, Ontario for June 15-17, [redacted], but have been unsuccessful due to issues with the customer service phone system at Booking.com. Despite repeated calls, the automated system promises a callback, but each time I answer, the line disconnects with no further contact. The lack of a functional phone number on their website is incredibly frustrating. Booking.com's customer service seems unreliable, prompting me to consider contacting my bank to prevent the payment from going through. It is disappointing that my concerns are not being addressed, as reflected in other customer complaints. I hope this issue can be resolved promptly. Thank you.

I made a one-way flight booking via Booking.com on June 2 for a trip from Kuala Lumpur, Malaysia to Siem Reap, Cambodia with Air Asia departing on July 28 at 10:40 am. The passengers are H.H. and M.J.W. I completed the booking process, selected our seats, and made the payment. Unfortunately, I have not received any confirmation yet. Additionally, my phone number from Sri Lanka is not being accepted by your system.

Добрый день, уважаемые руководители компании @booking.com. Хотела бы поделиться опытом использования вашего сайта и попросить о помощи в сложившейся ситуации. Забронировала проживание в хостеле Stadtalm Naturfreundehaus в Зальцбурге с 2 по 4 мая [redacted] года для двух гостей, номер бронирования: [redacted]. При прибытии обнаружили негативные условия - неприятный запах, грязь, отсутствие условий. К сожалению, обращения к менеджеру не привели к положительным результатам. Ситуация осложнилась травмой ноги коллеги, оказавшейся в плохом состоянии. Просим провести проверку и вернуть предоплаченную сумму 99 евро на банковскую карту из-за недопустимых условий проживания. Ожидаем вашей помощи и поддержки. С уважением, Ирина Никонова. контактный телефон: +[redacted]7, эл.адрес: [redacted] С уважением, Ирина Н. Контакты хостела: Подтверждение бронирования. Номер подтверждения: [redacted].[redacted].[redacted] Адрес: Mönchsberg 19c, Старый город, [redacted] Зальцбург, Австрия Телефон: +43 [redacted]29 GPS: N [redacted]° 47.[redacted], E 13° 2.[redacted].

During our recent stay at Hotel Villa Romana in Agrigento from June 6 to the 10, my family and I encountered a problem with the air conditioning not working in our room. The heat made our stay uncomfortable, so we had to leave the premises. We are disappointed by the lack of proper amenities as the hotel is advertised as a four-star establishment. I am reaching out to request a refund for our unsatisfactory experience. My name is Rose Giambrone Piccigallo. The confirmation number for my booking is [redacted] with a pin of [redacted]. Your assistance in processing a refund would be greatly appreciated. Thank you. Rose Piccigallo.

My son is a college student in San Antonio, TX. His old lease at Dominion Apartments expired, and he chose to move to The View at Crown Ridge for a more luxurious experience. However, he needed a place to stay for a week while transitioning. Upon arriving at the motel, he found that the sheets and blankets had holes and stains, the room smelled bad, and there were concerning individuals loitering around, making him feel unsafe. Driving a Tesla, he is worried about the safety of his belongings. Within 20 minutes of arrival, someone was already knocking on his door. The confirmation number for the motel booking is [redacted].