Booking.com Customer Service Issues

I, Svitlana Mihas, recently made a booking for a flight from Warsaw to London on May 21, [redacted], at 7:35 am. However, I have not received a confirmation letter, and the payment has not been processed on my account. Despite contacting the help desk via email, I have not received any assistance. I am hesitant to make another booking to avoid paying twice. Strangely, when I booked a flight from London to Chisinau on the same site, I had no issues. My email address is [redacted]

Hello, I recently made reservations for a trip to the Dominican Republic without realizing the potential risks at the accommodation for myself and my girlfriend. I am reaching out via email to inquire about the possibility of discussing options over the phone regarding changing our flights, which were originally booked through American Airlines, to be part of an all-inclusive package at a safer location. I have already made the payment for the tickets and have been informed that a refund is not an option, leading to my growing frustration. I hope to find a solution with your assistance. Thank you.

I am looking to reserve an apartment in Varna from May 27th to May 31st, [redacted]. We have stayed there before in April [redacted]. We enjoyed the apartment overall, but there was no blackout curtain in one of the rooms on the first night. The owner fixed this by installing a new curtain on the second night. The apartment we are trying to book is called Summertime in Varna South Bay Beach. However, when we tried to complete our booking today, a message appeared stating that we are unable to book the apartment due to an unspecified "incident." We are confused as we have no knowledge of any such incident. Could you please clarify what this incident refers to and why it is affecting our booking? Thank you for your assistance. Sincerely, T.B.

Please contact me immediately. I am looking for a refund for my stay at the Thunderbird Inn. My confirmation number is [redacted], and I have paid. I would like a refund for the $[redacted].23 you charged my account three days before my stay, as well as the $15 parking fee. The hotel did not meet my expectations; it was not close to the River Walk and felt unsafe. I tried calling [redacted], but no one answered. The room had black mold, the pet area was unsanitary, and there were disturbances during the night. There was no breakfast as advertised, and we had trouble accessing the River Walk due to parking issues. This was a terrible experience, especially as a handicapped individual. Please reach out to me promptly. Thank you.

Hello... I stayed at this place as registered in booking number [redacted]. I paid the fees in cash to Ms. N ([redacted] Moroccan Dirhams). We requested a baby crib, but it was not provided despite confirmation. The television didn't have any open channels; they were all encrypted. Additionally, some essential kitchen utensils were missing. We tried to contact them several times, but unfortunately, there was no response. The apartment was in poor condition from the moment we entered. When we left, we did not see anyone to assist us, and when we tried to return the keys, they instructed us to leave them under the doormat. The service was poor. We are currently on a trip in Morocco and do not want this situation to affect our family time. I request a review of the matter and information on how to cancel the reservation despite it being fulfilled and the full amount paid as per the booking contract under this number, [redacted]. I have contacted Ms. N at [redacted] and also Mr. L (real name Y, but he did not disclose it) at [redacted]. We have also tried other numbers like [redacted]. These are the numbers we have been using to communicate, although sometimes different individuals answer, but the two people who claim to be (N and L, as they say) are consistent. I would appreciate clarification on why the reservation was canceled, as I received a notification to that effect. Best regards and stay well.

I need assistance canceling my booking in Windsor, Ontario for June 15-17, [redacted], with reference number 5654F02. The person who made the reservation directed me to call Booking.com to cancel. I have been unable to find a contact number on the website. I want confirmation that the booking is canceled, even though my credit card has not been charged. The shared bathroom situation with three parties is not suitable for us. Please investigate, cancel the booking, and email me confirmation at [redacted] or reach me at 1-[redacted]. The booking was for June 15-17, [redacted], in Windsor, Ontario. Thank you, William Bailey.

In February [redacted], I ordered four personalized tee shirts. Two arrived in the correct size with the accurate names, but the other two were the wrong size and had no names. I wrote a detailed letter on May 1st, placed it with the incorrect shirts, ensuring all the necessary information was provided. When I called customer service on May 22nd at 7:30pm to follow up, I was informed that I would receive a credit card refund and needed to reorder. Despite requesting a simple reordering over the phone, the representative from the Philippines insisted on a refund instead. This treatment differed from previous positive experiences with Collections, Etc. If this issue is not resolved promptly, I may need to reconsider my future business with the company.

My elderly friend, Linda C., made a reservation on Booking.com for Motel 6 for two nights. However, upon arrival, she received a room different from the one she requested, and she expressed her preference to the representative. After checking in and running errands, she returned to the hotel only to find a dirty room. When she requested a different room, the staff refused, citing the time lapse between getting the key and returning to the room. They denied her request for compensation or a refund, leaving her upset, prompting her to leave.

I noticed an unfamiliar charge on my bank statement from booking.com dated 2/1/23 for $[redacted].86 under the name "Cars On Booking London," accompanied by a $15.53 international processing fee. This charge is fraudulent since I have never visited London or rented a car there. I had a disappointing experience with a car rental booking for my Florida Spring Break vacation in March. The rental I reserved was not available when we arrived due to a scheduling error for May instead of March. This caused significant inconvenience as we had to find another company, wasting precious vacation time. Moreover, booking.com failed to transmit payment to the hotel I booked for my daughter's graduation on 5/12/23. As a result, I had to personally cover the cost of the room while my elderly family members waited in the lobby. I am encountering difficulties in deleting my booking.com account as the process seems circular. I have taken steps to dispute the hotel charges and report the fraudulent car rental to my bank. I am deeply dissatisfied with booking.com's services and intend to cease using their platform, urging others to do the same. I request the immediate cancellation of my account and the removal of my debit card information from booking.com's records.

On May 14, [redacted], I noticed a charge of [redacted] euros from my bank account for my stay at Apartemento Lausanne from May 17 to 21. Despite two assurances, I have not yet received a complete invoice with my address and the owner's signature. Can you assist me in obtaining this missing invoice? Thank you. Best, Pavel S.

On May 14th, [redacted], my bank account was charged [redacted] euros for my stay from May 17th to 21st at Apartamento Lausanne, located at 11 Rue des Lilas, Lausanne, Switzerland, reservation no. [redacted]. Despite two promises, I have not yet received a properly filled-in invoice with my full address and the owner's signature. Can you please assist me in getting the invoice sent? Best regards, Pavel S.

I reserved a room at Motel 6 through Booking.com, and despite having a confirmation and the payment deducted from my card, I was unexpectedly asked to leave the motel. The staff at Motel 6 and Booking.com are unable to locate my reservation, and I have not received a refund or an alternative room. I advise everyone to avoid using Booking.com and Motel 6. I have experienced mistreatment firsthand, and it is essential to spread awareness about their lack of care for elderly and disabled guests.

Reservation number [redacted]. I booked a 4-night stay in a houseboat hotel. Upon arrival, we encountered a full sewer tank that took 8 hours to fix, leading us to sleep on the deck due to the unpleasant situation. There were issues with the sliding glass door that resulted in locking my wife inside and causing her to injure her shoulder and knee while trying to get out to join me fishing. We decided to leave this morning due to these maintenance problems. Unfortunately, the situation caused emotional distress for my wife for the past 3 days, as we were only told the issues would be fixed by 4 pm the next day. We had to spend additional money to stay out of the room. Your assistance with this matter would be greatly appreciated.

I unfortunately have to cancel my booking due to unforeseen personal circumstances. I attempted to cancel four days ago, and although the hotel owner approved a free cancellation, Booking.com informed me of potential charges. I have been unable to reach anyone at Booking.com for clarification as there is no available contact number. I would greatly appreciate confirmation that a free cancellation can be processed for my booking. Thank you for your understanding and assistance. Sincerely, H.

Buenos días, el 26 de abril realizamos una reserva en un apartahotel, pero la cancelamos el 27 debido a que no podíamos estar allí del 30 de abril al 6 de mayo, como habíamos planeado. Gestionamos la cancelación por email. Sin embargo, el 3 de mayo se realizó un cobro indebido por la reserva. Nos comunicamos con Booking y Natalia nos aseguró que recibiríamos el reembolso en un plazo de 24 a 48 horas. Hasta la fecha, no hemos recibido el reembolso y estamos a la espera de que se nos devuelva el dinero. Gracias.

Hello, I made an error with my booking. My booking number is [redacted] with PIN [redacted]. I recently realized that I booked for the wrong month. The correct dates I intended to book are from June 25th to June 29th. I contacted the hotel, but they were unable to modify the dates. I kindly request your assistance in changing the booking dates, as I have been a loyal customer for many years. I have already made a full payment using my Visa card, and it would be a significant loss for me if I cannot change the dates. Your help in this matter would be greatly appreciated. Best regards, Axel Luib. Address: Türweg 12, [redacted] Rielasingen, Germany. Email: [redacted]

I have not been able to contact anyone since we arrived at Charlie Dick Apartments. The apartment is in a messy condition and is not clean. We did not have any sheets to sleep on, so we decided to leave. I want to bring to your attention that we had to book a hotel last night instead. Our booking reference is [redacted]. If I do not receive a refund for the apartment, I will have to involve my lawyer. I have already forwarded all the pictures and videos to my lawyer. It is puzzling to me how this apartment is being advertised on your website. Please get in touch with me urgently. Thank you, Zoi Chantzara.

Hello, I recently attempted to book a room in Rome through Booking.com. Yesterday, I completed the necessary form and clicked "complete booking," but unfortunately, I did not receive any confirmation. No messages or emails were sent to the contact information I provided. I refrained from closing the form and revisited it the next day. Upon checking, I discovered a message saying, "Sorry – that didn't work. Sorry, we were not able to take your payment." My concerns are: 1. Does this mean that the room was not successfully booked? 2. Can I be assured that no funds will be deducted from my account for this booking attempt?

I need to change my flight booked for 02 July to around 17 December [redacted]. Unfortunately, I booked through Booking.com, which is partnered with GOTOGATE. Despite calling customer service eight times, they keep saying a supervisor will call me to help because the agents I speak with have no access to my flights. This service is incredibly frustrating! I haven't been able to change my flight yet. When I contacted TURKISH Airlines directly, they instructed me to speak with the agent. The flight is from Perth, Western Australia to London on 02 July with Turkish Airlines, and I'm looking to change it to the same flight on 17 December [redacted]. My booking reference number with Booking.com is 40-[redacted]35.

Hello, I was pressured by Booking.com today to confirm a double tariff for a non-refundable hotel reservation at Rain Airport Bed and Breakfast. My first booking is confirmed under number [redacted], but today I was pushed to confirm and pay for booking number [redacted]. I wonder why there isn't a more reliable system in place that recognizes when a logged-in customer like me already has a reservation at a specific hotel. This hotel has a strict no-refund policy for cancellations, so I am concerned about potentially paying twice and losing out on two nights' payment due to this confusing situation. I am hoping for a resolution where I only have to pay for two nights, not two separate payments for two full stays. Having two confirmed booking numbers has left me anxious, and I am relying on you to address and resolve this issue promptly. Sincerely, Kjell